Customer Reviews for A Storage Place Indio LLC
(U-Haul Neighborhood Dealer)

154 évaluations

46148 Marilyn St   Indio, CA 92201
(South of Avenue 46 on Marilyn St)

(760) 501-0139

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Dimanche : de 10 h a.m. 4 h p.m.

Services dans cet établissement :

Pour nous contacter

(760) 501-0139

46148 Marilyn St
Indio, CA 92201
(South of Avenue 46 on Marilyn St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Dimanche : de 10 h a.m. 4 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

truck was new but extremely dirty, could bartely see of the windshied. Asked if they could wash the truck & reply was no. Pretty sad, new truck and you cannot even wash it.

phil Keohen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabien Hajjar 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Halfhill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert-Nicholas Nassrallah 
Évaluation :
3

The only reason I selected this location is this was on a Sunday and it was the closest U-Haul location that I could pick up a pickup truck for an errand that day. So in regards to that you can see that do not have much selection if you needed different types of sizes of trucks cuz I didn't really see many. So that's probably why I would never recommend somebody to go there I would have them go to regular U-Haul dealer. The employee Steven was really great patient and listen to our needs. Upon check out though there was an issue regarding getting a paid receipt printed out from him and he did call his boss and the boss said that he would send the receipt. As of this time I have not received my paid receipt for this U-Haul rental.

Anna Marie Felix 
Évaluation :
3

Hard to find. Lot's of sand on attic area.

Christina Hane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Segura 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gail reda 
Évaluation :
3

Employee didn't seem to know how to receive the truck. I just used the app to drop off the truck.

DUANE RIDDING 
Évaluation :
4

It was ok, except that the appliance dolly and the extra coverage (for key lock & gas ) cost more at pickup than online. The ramp was off kilter which made it difficult to use. This was a big problem. I reported it at return. I couldn't know that the ramp wasn't just right at pick up.

Jeanne Kelly 
Évaluation :
4

I would say the whole experience with the attendant was pleasant/the customer service was excellent

Gonzalo Zapata 
Évaluation :
2

The staff didn't check in my U-Haul when I returned it. Since the truck wasn't checked back into the system, I was charged for extra days. I called the location and was told that the employee forgot to reflect it in the system, but I would still have to call U-Haul to get my refund. As a result I've spent over an hour calling and explaining the situation to U-Haul and still have to wait to get a response on my refund on a charge that should have never hit my credit card to begin with. I understand mistakes happen, but it's been quite a process to get resolution.

Mark Williams 
Évaluation :
5

Gus H and his assistant were phenomenal. They went above and beyond and were extremely professional and knowledgeable. I would highly recommend this location and working with Gus as he knows his stuff. Thank you Gus!!!!

Burt garcia 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON HILDEBRANDT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Kennedy 
Évaluation :
5

Gus was great.

danny Day 
Évaluation :
5

Very helpful, nice and accommodating.

Kevin Lernihan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime Hernandez 
Évaluation :
1

They do not have a drop box for keys. How do you have a 24 hour drop location without a drop box for keys?

Stephen Guirl 
Évaluation :
5

Gus was very professional and polite The reservation, check-in and checkout were fast and easy.

GEORGE MORALES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Curler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger Ervin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON ALPERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH LUPICA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GRANGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA LOPEZ 
Évaluation :
3

Despite having filled out all the pre-check-in info online, checking in took 20 minutes. Waste of time to check in online. Gas gauge when we got the car was ~3/4 full, and we were told to return the truck at the same level. How are you supposed to do that with an unfamiliar vehicle? Put in a gallon at a time, turning the truck on to check the gauge at the end of each gallon? Please just provide the vehicle with a full tank and ask that it be returned full.

STEVEN SAVAGE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO ALONSOSOSA 
Évaluation :
1

The truck was fine. It just had a little trash (and a banana peel!) leftover from the former curstomer. Great truck and rental price. When i rented it there was very professional nice guy who had driven up from San Diego to cover. He suggested that i DO NOT leave my car in that neighborhood. When i returned it an employee named Gus (?) and the "manager" were so outrageously rude i thought they were kidding at first. I could go back if the "manager" isn't there.

daniel cosgrove 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO JIMENEZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Roberts 
Évaluation :
5

Very friendly and helpful staff.

Rogelio Murillo 
Évaluation :
1

I was sent from one location to another saying we don't have the trucks available. I stood outside in 110 degrees in other location to get my truck for more than. 15 mins while the only staff member was doing the paper work. I filled all information before coming in and then too he asked all those details again , what's your drivers license number / upload picture / primary contact / secondary contact. After that long 15 mins in 110f the trick that we got was the dirtiest uhaul I have ever seen!! I mean I cleaned it for 15 mins so that I can just sit and drive. This was the most ridiculous experience I have ever had with uhaul. I almost wish they should return my money for all this pain. Never going to use them again.

Piyush Kandhari 
Évaluation :
5

Best customer service ever!!

DENISE ASTORGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhea Teves 
Évaluation :
3

The truck is getting a little old. Might need new springs or schocks.

Ron Simmons 
Évaluation :
5

The Windshield and door windows looked like they have not been washed this year.. Very poor Visibility, Had to use a Ladder on The outside , the inside was just as Bad.. The Manager was Very Professional!! However Did not notice the Windshield until I Drove away..

ANTHONY YOUNG 
Évaluation :
1

they charged me for a furniture dolly that they didn't even put in the truck, and when i asked for a refund they said they would but STILL charged me.

GRECIA GARCIACERVANTES 
Évaluation :
1

It was dirty and the air conditioning was not working, I burned my face and I could hardly breathe. I would never grab service again until they show me that everything works.

EBAN ESCOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO LABRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg chamberland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine Roy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie Richter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Decker 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Perry Brandt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Motter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Cline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Nelson 
Évaluation :
5

Senior can get more of a discount.

Yaffa Seligman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUEL STRANGE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar Rodriguezmagana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall George 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff schaible 
Évaluation :
5

Was in and out in less than 10 minutes. Very professional

Michael Betts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY PIERCE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Farmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole douwenga 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Farmer 
Évaluation :
1

First and foremost I'd have to say is to make sure sure that your trucks are safe to be driven on the streets of California. The one that I rented at your Morongo Road, Desert Hot Springs location was pouring fuel out of the gas tank right on to the exhaust system. I feel fortunate that I wasn't incinerated in a fire ball of an explosion or as the fire marshal said it "your lucky that you didn't die in that thing ". I was promised a credit and a refund for this truck rental and I still haven't seen it.

Julius Virzi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Crawmer 
Évaluation :
4

While the truck was useful, it was an older vehicle and there were some items that needed to be addressed; one of the interior light was not function.

scott MCGIHON 
Évaluation :
3

Representatives for uhaul are not given any latitude to make decisions, to chance a form of payment.

liz lopez 
Évaluation :
5

Great customer service and was very pleasant!!

Andrea Fishman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD HARRIS 
Évaluation :
5

the pickup location and staff there were excellent and helpful. However, the uhaul staff that I dealt with were abrupt and I felt treated like a criminal. I rented the trailer and two days into the move I had a major family emergency that took me out of town for 5 days. Upon my return, I resumed my MAJOR move with a very heavy heart and I returned the truck clean and full of gas to the same place. The woman on the phone from uhaul acted very put out and I was at one point even threatened to have the truck reported stolen. I apologized for my lack of communication and concluded our phone call. I would have (and still would) appreciated possibly a discount and maybe a little bit of compassion. I've never had a bad experience with uhaul but perhaps this was the perfect storm.

DANIEL CORNELIUS 
Évaluation :
5

Great job

KEVIN GROLD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN GIBBONS 
Évaluation :
3

No real area designation for dropping truck off after hours

Andres Medina 
Évaluation :
5

The facility is clean, well appointed and maintained. The operator was friendly, helpful and got us on the road in a flash. The entire experience was a pleasure.

David Kennedy 
Évaluation :
3

Its kind of hard to find, the sign is small and its a storage facility, you don't see any trucks and there is no place to park. Also one block down is a big uhaul business so I thought I had the wrong place.

anita erickson 
Évaluation :
4

I believe that I was a little bit over charged but the same I was able to do what I need to do an overall average satisfaction

MARTIN GARNICA 
Évaluation :
5

On site manager was tremendous. Courteous, walked me through options, which I took advantage of two, and very helpful. I left my drivers license and he called to let me know; very good man. Merci.

Robert O'Neal 
Évaluation :
4

Van smelled like cigarette smoke and part of the passenger door handle kept coming off when the door was opened.

Kelly Baucom 
Évaluation :
5

The attendant Gus seemed pre-occupied with his cell phone when I picked up the vehicle. Upon return of the vehicle, he yelled out the window for me to get the mileage and take a picture of the gas gauge. When I went into the office another gentleman was sitting there (I think a friend), and again he seemed pre-occupied with something else. I will say the truck was very clean and well maintained and worked perfectly for the move I completed.

James Zacharias 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Gamble 
Évaluation :
5

The staff was excellent and very efficient

sally hurst 
Évaluation :
3

Young lady did not know how to process credit card and/or reservation. She was pleasant but had to make calls to get help thus delaying the whole process.

Neal Haworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch Taubin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven McDaniel 
Évaluation :
1

More information on the gas in the vehicles

melesio lopez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando Linares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don mclaughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don walsh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy Maddux 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bradley lester 
Évaluation :
3

I had no problem with this location as the person was very helpful and friendly. I rented two u-hauls, a 26' and a 20'. When I returned both u-hauls, a day early, I was overcharged for the extra day I did not have it. They also had me down for renting two 26' u-hauls when actually I rented one 26' and one 20'. I was charged for the extra footage that I did not rent. I returned both u-hauls by 10:00 as this was the time they were due back even if it was a day early. The person did not key it in until 12:00 making me pay for the extra time. I made a claim to be reimbursed this money. Hopefully they will come through. It has been a nightmare trying to get them to correct the problem.

julie dusenberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Redline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert berumen 
Évaluation :
3

Nobody there.

aaron mc laughlin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Berumen 
Évaluation :
1

Make sure the rental has enough fuel and the odometer is correct with the rental contract.

Agustin Cardenas 
Évaluation :
4

Inside truck was good. Windshield was dirty and truck exterior was grubby.

Brian Skeggs 
Évaluation :
3

Person was new and didn't know much.

Gregg Vaughn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian plechaty 
Évaluation :
1

Fucking losers

Caroline Hadden 
Évaluation :
4

The people were very friendly and accommodating. All was good.

Brian Barnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

syanice flore 
Non les évaluations ont été soumises pour cet établissement.

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