Customer Reviews for A Storage Place La Sierra LP
(U-Haul Neighborhood Dealer)

510 évaluations

4188 Pierce St   Riverside, CA 92505
(At Riverwalk Pkwy behind Dog Park)

(951) 324-5723

Heures d’ouverture

  • Mon-Sun: 8:30 am–4:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(951) 324-5723

4188 Pierce St
Riverside, CA 92505
(At Riverwalk Pkwy behind Dog Park)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8:30 am–4:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Chance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Judnick 
Évaluation :
5

Speed, the new way of renting out was record speed and that was appreciate it because I have my laborers coming from another gig on their way to my place I beat them by 20 minutes back home with the truck

Mark Jennings 
Évaluation :
5

Actually my exact was great! The only thing I'd really is getting Sophia some help! Poor thing was running around trying to do everything on her own.

Shelley Williams 
Évaluation :
3

Receptionist made strange comments about my appearance and said I need to change it. Also questioned why I look so different in my id picture. She was rude and strange

BRANDON DAVIDO 
Évaluation :
5

My U-Haul agent beginning with name 1st letter 'S' was very attentive to my truck rental needs.She was very polite, customer friendly & efficient in handling my request. HAPPY Customer!

CLIVE CAMPBELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISES RAMIREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY VANCE 
Évaluation :
1

The lady at the location initially said they do not have trucks, I believed her, went to the parking lot to call different locations. The guy on the phone said there is indeed an available truck at the exact location I was in. I went back inside the lady was rude, and not knowledgeable with the surrounding area and offered the bare minimum of help. She even talked to another customer about my case to get him to side with her, which was I felt was disrespectful. I will not use this location or recommend it to a friend. I do not think I will use U haul again because of one uncooperative/rude representative of the company. For the next customer, it would be good for your business, if you have representatives who are somewhat knowledgeable of the area, since the field is directly related to geography. It would also be wonderful to have representatives who are professional and truly care about each one who walks in the door. Merci.

Pheobe Mehany 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alejandro Fausto 
Évaluation :
5

Very friendly , knowledgeable & helpful ladies working in the office . Will definitely use this location next time . :)

Stacey Hudock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merry Luisa Miravet 
Évaluation :
2

They did not provide me with the items I requested. The check in I found to be very cumbersome and lengthy. And when I called to complain that I had not gotten my furniture Dolly, The person who answered the phone acted as though she really didn't want to help me. Very poor customer service.

LTanya Ray 
Évaluation :
5

Sarah was extremely professional, knowledgeable, and super helpful. The process was extremely smooth and stress free. Will definitely come back and refer others to this location .

Melissa Guzman 
Évaluation :
5

The service was great!

ELANA ASKINS 
Évaluation :
1

Pretty expensive for a 2 hour rent If you ask me at that point you could rent a vehicle for a day and get a lot more use out of it.

DAVID BRAVO 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT Akenzua 
Évaluation :
5

So easy to rent and return.

Carrie Urzua 
Évaluation :
3

Better customer service

Jarmaine Brownridge 
Évaluation :
4

Improve the uhaul online application so they can adequately fill it out and print. Many computer errors from what I understood.

Deborah Fatheree 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUS TRIGONIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Utaski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prasteon im 
Évaluation :
4

The Truck itself was old, with too many miles on it - more than 155 000 miles, resulting in unstable steering, especially on the freeway.

Nishant Verma 
Évaluation :
4

Nice Clean efficient Good humoured conversation Eager to please Job Well done

WILLIAM BAISLEY III 
Évaluation :
4

I returned my vehicle the night before it was too be returned. I got a call 36 hrs later wanting to know when I would be returning it. Advised it was returned already. Thankfully when person looked in system saw it was logged as returned. Not sure what happened. Thankfully was not charged a late return.

Marikay Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Cadena 
Évaluation :
3

The AC in the truck is not cold enough, sweated a lot. And got charged for the extra doll which was not requested and unsealed in the truck. Before leaving double checked with the front desk, but was different than what he said

Donghe Ma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robinson Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Teunissen 
Évaluation :
5

The equipment need Maintenance require. Thank you for your excellent service.

HUMPHERY AGBOGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon Van Dusseldorp 
Évaluation :
5

I can't think of anything. The pick up was smooth and the equipment was well-maintained. The return after hours was easier than I expected!

Paul Wenz 
Évaluation :
5

I will be back within a month in a half to rent again will be moving to new home. Thank you for the great service.

Ronald Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REZA torkan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Kuo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack Navarro 
Évaluation :
5

Outstanding service staff were excellent.

Mathew Adame 
Évaluation :
5

Very friendly and helpful for a first time renter!

WENDY ThomasHarrelle 
Évaluation :
5

The customer service was exceptional great. Sarah went out her way to provide outstanding service. Overall a very satisfying experience.

Victor Altamirano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Asare 
Évaluation :
5

Amazing service given by Sarah

VICTOR ALTAMIRANO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE HORVATH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN RUMBAOA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN BETANCOURT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Asare 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Segovianocortes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline Ramos 
Évaluation :
5

Customer service representative was professional and everything went well. Merci!

GARY PULLMAN 
Évaluation :
4

The cost per mile is a bit step, other than that everything performed well. Also didn't know there would be a fee for the dolly supplied in the U-Haul.

DENNIS JOHNSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLYDE BALAZO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM MONTES 
Évaluation :
5

Make sure moving blankets are available.

Jay Cates 
Évaluation :
2

The person that is renting us the U-Haul she’ll let us know if you’re going to be late with the truck that we should have called instead she charges us for 2 day for rental we had the truck for about 5 to 7 hours she called us but we were busy moving so she should explain that to us before

RENEE VALDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO ANGELHERNANDEZ 
Évaluation :
5

Great experience! Thank you for making this an easy process.

HENRY LOUIS JONES II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINFIELD ARN 
Évaluation :
5

The staff was helpful and knowledgeable to help with my needs

STANLEY DOUGLAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE CARPENTER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY ACOSTA 
Évaluation :
3

You need to provide receipt for items provide.

JAMES ROSSMAN 
Évaluation :
1

I was charged a full tank of gas, but noticed that it was just over 3/4 full. They would not credit the difference

SAM CHO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neville Abraham 
Évaluation :
5

This was my Second Time Renting and Its Not Bad And They (U-haul) Makes things Very Simple as Long as you Have The Right Legal Information Yet To Have a Plug To Charge Your Cellphone was Awesome Feature Since I am One of those "Woman Drivers" To Only Get Lost Going Down the Street So Having a Plug To Charge Your Cellphone While Using Mapquest was a Wonderful Touch! It Makes Single Life More Safer in a Huge Growing World Of Uncertainty and Not Trustworthy People Such as identity theft Victims Why at Times These are Those Signs of the Times Where Many will Want more Safety Practices Done! And You are Great at this Thank You U-Haul

BRANDI SHILLINGBURG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN SANDERS 
Évaluation :
5

I Really Enjoyed Using U-Haul it was my Very First Time Renting a U-Haul yet For Years Growing Up With Price Club now Named Costco U-Haul Has been one of those Old Tyme Household Names in my Family When Growing Up With a Father Being a General Contractor To Own His Own Business Construction was Seasonal And We Had to Move A lot Just Due to Moving where the Work For my Father Was.. Yet I Just Know My Father Would be Pleased To Know Some Business Stayed Traditional and So Did His Beloved Daughter to Make Sure I Filled up the U-Haul Trucks Tank as If I was Borrowing My Father's Truck to Move my things With! Thank You so Much U-Haul For at Times Family Passes away Yet it's Great To Know there is an Safe and Healthy Alternative for Those Who Have Lost Our Family Members Thank You U-Haul

Brandi Shillingburg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO MORALES 
Évaluation :
5

I believe the vehicles should go out with a full tank of gas. Renters are putting back more in gas than they use just to make sure they don't get overcharged if they don't put enough in

ERNEST BLANCHARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY BURNETT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY BUNCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLYN MEADORSCAMACHO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SILVIA CHAIDEZHERRERA 
Évaluation :
5

Staff was very friendly and helpful

ELSA SANCHEZBELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWANG JO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA FORSYTHE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica Smith 
Évaluation :
5

The location and attendant was great. The online check-in process was a disaster. I tried doing it online because the website said it would save me time. It was not made abundantly clear beforehand that I would need two, separate alternate contact persons to verify my eligibility to rent the truck; that uhaul would have to call them individually; and that I'd have to start the process from scratch if one of them didn't know I was listing them as an alternate and didn't pick up the phone right away. It was so stupid, I said forget it and checked in with the attendant at the location instead. He was nice, efficient, and hassle-free. Figure out a better online check-in process.

ehaab anis zubi 
Évaluation :
5

Staff always super friendly and helpful.. made easier the process of renting the vehicle and offered options for the drop off .. made it super convenient

Francisco Hernandez 
Évaluation :
5

Very helpful! Great customer service! Definitely recommend this place!! Thank you!

Veronica Guttierez 
Évaluation :
5

Have rented trucks here before and always great service

LARRY WHALEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Martinezmagallanes 
Évaluation :
5

a very smooth OPERATION

Jim Manning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry dumas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey Main 
Évaluation :
3

Truck was dirty inside. During COVID-19 pandemic the website says trucks are thoroughly cleaned and sanitized for safety. I don't think that was the case. Inside window was very dirty making it hard to see during sun glare. Pickup on the app was easy though.

frank blanquet 
Évaluation :
5

I found Steve exceptionally helpful and provided great service.

Lehman Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Tyler 
Évaluation :
5

The team that works at this location were very helpful in handling the rental process.

Douglas Humphreys 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Ramirez 
Évaluation :
3

i initially reserved a 26 ft truck over ten days in advance. the day prior to our move, i received a call from uhaul stating that the 26ft could only be picked up at Chino. (way too far) I went to the original location to see if they still had the 26ft truck that i had reserved. they claimed they had just reserved it the hour before. when i angrily explained that i had reserved it 10 days prior, they said the truck could only be used if the truck was returned to their facility so they rented it to someone else. i asked why i wasnt at least called to see if that was a possibility and they just shrugged. i ended up with a 20 ft truck with a round trip and paying for mileage both ways. i also had to enlist additional help with personal trucks with five round trips to pay for. this was the worse service i have ever experienced and i will not use their services again. oh, the 20 ft truck was supposed to have 6 moving blankets inside and there were none.

Coleen Enochs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette Stillwell 
Évaluation :
4

everything was good, friendly personnel and equipment well maintained.

PEGGY WILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldora Brown 
Évaluation :
5

Keep up the smooth work guys. Henry O

HENRY OLGUIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIVE ALEXANDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF BECKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert Valladres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Contreras 
Évaluation :
5

Great service! Took less than 10 minutes to get the Uhaul. Strongly recommend this site.

Armando Lopez 
Évaluation :
5

Steve was most helpful & friendly! He was so patient as we kept coming in & going out to help us with things we were too rushed or naive to understand. The door open alarm was most annoying though, as we had the driver's door open at first contact with the truck... and then getting in-& -out so frequently. Didn't like the bulge from the furniture pads on the wall in the box and the "for rent" dolly taking up floor space. But everything worked out well. So convenient and quick to do our short move task!

John Lepre 
Non les évaluations ont été soumises pour cet établissement.

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