Customer Reviews for A Storage USA
(Concessionnaire U-Haul dans le voisinage)

144 évaluations

5520 Salem Bend Dr   Trotwood, OH 45426

(937) 832-2013

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/6/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(937) 832-2013

5520 Salem Bend Dr
Trotwood, OH 45426

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/6/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELL D S. 
Évaluation :
5

I would definitely recommend this facility. The unit was dry, the lot was clean and very well maintained and monitored

Michelle B.  |  Expérience générale 
Évaluation :
5

At this time I can't think 🤔 of anything,Everything was GREAT, The STAFF was Outstanding, that WAITED on ME that Day, But I Will DEFINITELY be Back if I EVER need to use A UHAUL AGAIN, Thanks,

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund A.  |  Expérience générale 
Évaluation :
5

Very friendly staff

CHRISTINE R. 
Évaluation :
5

My storage unit was not clean it was full of cob webs and now all of my things smell like moth balls! This is the first unit I've ever rented Thad had moth balls in it! Who wants to smell like moth balls!

Chatona B.  |  Expérience générale 
Évaluation :
5

I was charged for an appliance dolly which I did not receive it was no problem. I don't believe I should be charged for the dolly thank you. Other than this small hiccup everything was fantastic

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRECIOUS C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette M.  |  Expérience générale 
Évaluation :
4

Be sure the Items desired are available. There was no appliance dolly available. Someone didn't return it.

Cathy P. 
Évaluation :
1

Close this store. Too many mistakes made, overcharging, workers just not paying attention to returns and cost me 250 $in backdraft fees cause they logged my return in wrong but refunded me 190,00 $ but not my overdraft fees. I will never use this store again. Not pleased at all.

Twaunte K. 
Évaluation :
5

I never used the the storage unit because I changed my mind and when I asked for a refund on my deposit I was told by the attendant that the manager was on vacation and he wouldn't be back for a while. Then when I explained my situation to the attendant that was working , he was able to contact the manager by phone. I explained to the manager that I changed my mind on renting the unit that I never even used nor did I ever place a padlock on the door. The manager was extremely hostile in his explanation as to why I couldn't receive my refund back and even though he was only on the phone I still felt extremely threatened and in fear because of his attitude towards me. Then once I explained to him that I never even used the unit he asked the attendant when did I rent the unit and the attendant explained to him that it was Saturday. The manager then said because 24 hours had passed even though I never used the unit nor placed a padlock on the door I wasn't entitled to a refund. When I explained to the manager that I couldn't return within the 24 hour period because the facility was closed on Sunday he hung up the phone on me. But before the manager hung up on me he stated that it is written in the contact that after 24 hours there are no refunds, but I read the contact 3 times and no where in the contract does it state no refunds after or before a 24 hour period. Like I said I never even used the storage unit nor did I place a lock on the door and had the facility been open on Sunday I would have met that 24 hour period. So because they were closed and he lied about a 24 hour clause in the contract I couldn't receive my refund. I wasn't trying to get the 15 dollar application fee back because it clearly states in the contract agreement that it's none refundable. The manager acted as if he was extremely prejudice and racist towards me and treated me very rudely. I'm telling all my friends and relatives about your place of business and I will be talking with my attorney,seeking legal counsel about the contract and how your manager lied just to prevent me from getting my refund back. The assistant who was there will also confirm everything that was stated by the manager. Ps, I tried to resolve it with the management and again management hung up the phone on me!!!!

Carl T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coranina J. 
Évaluation :
3

Owner had not checked that furniture dolly was in the truck. I ordered a utility dolly and was given a very heavy and difficult to use appliance dolly. He said "I'm just a drop off and pick up site" and took no ownership.

William M. 
Évaluation :
1

I reserved for 11:30. Got there right at 11:30 was told rudely I'd have to wait until 11:45 an I needed to register. I was already registered and still told to wait, the employee then had another customer come outside to give the key. Then my 19,99 $ truck ended up being 122 $.

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheree H. 
Évaluation :
5

The service provided was great. The employee was attentive accommodating and extremely helpful

Jasmine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Draya J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha G. 
Évaluation :
5

Excellent service à la clientèle

Sharita H. 
Évaluation :
3

Would have preferred to have gone to a hub.

Vincent P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
4

this was cancelled Friday, but good serves

Shirlie K.  |  Réservation 
Évaluation :
1

We had reservations for weeks at this location and when we went to pick up our truck a woman met us at the door and said they were closed and we could not pick up a truck there. She gave us the wrong directions to another uhaul place and they didn't have any truck for us so finally they sent us to a storage place (A storage USA) and after many glitches we got a truck but no appliance dolly as we had asked for. It was a pretty bad situation.

GLORIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
3

Inside of cab was dirty. Wrappers, etc. Cargo area had broken glass in it.

James C. 
Évaluation :
5

Nothing it was totally great

Donald T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
3

Seeing that nothing is in the employees hands as far as inspecting the gas level or anything I don't know what else he could have done except sit there and take the keys!

Cynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ebony L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael T. 
Évaluation :
5

S.O.

Pierce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
4

Was concerned that I was not advised to check out truck before leaving.

WILLIAM R. 
Évaluation :
5

All outstanding

Geary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alethea W. 
Évaluation :
4

Sunday drop off. Did not get to talk to agent.

Bart M. 
Évaluation :
4

friendly staff fast and effecient

James E C. 
Évaluation :
5

Get more help at that location

Ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franz R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Grace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

angela R. 
Évaluation :
4

I ordered online and your dealer mysteriously added another charge to my bill!! I never once ordered safecare for 14 $!! I would appreciate if you refunded that money to me!! I don't want to make a big deal about this but I will if nothing is done quick!! When you order a truck and all extras online that is what you should get!!

Daniel S. 
Évaluation :
3

Told us a larger truck was not available, when they actually were.

JOHN H. 
Évaluation :
1

Are truck rental broke down 1/2 mile from my drop off location. It really wasn't a big deal one of the radiator hoses clamps came on off and spilled radiator fluid on the ground, we were able to fix the problem ourself and Return the truck to the facility. Our biggest problem was no one was willing to call us back.

john B. 
Évaluation :
1

No one helped or checked lights or trailer

dante D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brandi L. 
Évaluation :
1

The attendant was very rude and mentioned several times that he had somewhere he needed to be. I went to the location that I had arranged, but was sent to this location. The attendant accused me of being late and that I "should have read the small print" that says U-Haul can change the pickup location. I may use U-Haul again, but will NEVER go back to that location.

William C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cleavon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

Friendly service.

Arlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEYTON H. 
Évaluation :
5

The lady Kenya was excellent very professional I will always remember her and mike in the office very satisfied with them I will go back and send others

Art T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angel F. 
Évaluation :
4

The people at the location was great, thanks a lot.

JOHN M. 
Évaluation :
1

I was running behind in getting moved, so I received a call from this location and wasn't able to hear my phone, so the person left a very nasty voicemail demanding that I have the truck dropped off immediately. About ten minutes later, I received a second call from another person who told me that I needed to drop the truck off and told me at least three times that, next time, I need to make sure to check my contract for drop-off time and that I will be charged an extra day. I understood that people might be waiting for the truck, so I don't need to get called so I can waste more time listening to someone trying to chew me out and waste more time.

Nathan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
3

The order was not complete, we asked for an appliance dol k eyes and blankets which we not there. Check out too too.long and fees were charged that were not disclosed.

Pam H. 
Évaluation :
5

The agents working were wonderful. I needed a truck to pick up cabinets right away. This was the only location with a 15' truck available. Everything was explained in detail and I was very pleased with the entire process. I look forward to using this company again.

angela M. 
Évaluation :
5

Was not to happy when I went to pick up the equipment at the location I asked for was told that it was not at there store it was some place else nd I had to go there to pick it up.....would like some feed back on this from a rep....thank you....Jerry Schutt

Jerry S. 
Évaluation :
1

Either change drop off policy or personnel.

ron L. 
Évaluation :
4

went smoothly!

jack B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RON M. 
Évaluation :
5

Excellent service à la clientèle

Thomas J. 
Évaluation :
5

Staff was very courteous and helpful.

ANGELINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise B. 
Évaluation :
5

the fastest, cleanest and ii am very satisfied. It was nice to be able to do all the storage and truck in one place. thanks.

IRIS J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLEL F. 
Évaluation :
2

I received the gate security code from the staff but he failed to tell me access is only until 10am.

Janelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
5

Mike and Charles were very friendly and helpful!

JAMES C. 
Évaluation :
4

I called uhaul to change my scheduled date. The girl changed the time as well. I wasn't told until my proxy picked up the truck that it could not be changed because someone was scheduled to pick up the truck after me. I called customer service and was told I would have to have the truck back on time or face additional fees. I was charged this after I was 45 min late. I was yelled at hung up on and downright rude too. I will post on social media that uhaul does not care about acquiring customers did not care about my experience or the customer after me.

ARTHUR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Not one problem whatsoever. I definitely would recommend this location to my friends.

RICHARD F. 
Évaluation :
5

Employee on site very courteous and helpful.

TIM S. 
Évaluation :
3

Not a good drop off for after hours!

MANDY L. 
Évaluation :
3

I had a 26 foot uhaul and a 6x12 trailer no place to drop off with the 24 hour drop off I was told about! Frustrating!!

Mandy L. 
Évaluation :
2

More friendly

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR V. 
Non les évaluations ont été soumises pour cet établissement.

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