Évaluations des clients A to Z Rental & Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A to Z Rental & Sales

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Christopher O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lucio C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin F. le

Évaluation :

A little slow at checkout but otherwise fine

RUBY J. le

Évaluation :

Have rented u haul twice from this business in the past and have never had a problem with the service or the equipment

Adam Y. le

Évaluation :

Backing into the facility for trailer return and navigating parking was awkward, but not impossible.

James Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Molly Ann M. le

Évaluation :

Agent was rude, does not take ownership for Uhauls over priced gas charges.

Steven A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence L. le

Évaluation :

Nice group all the way around

Theresa M. le

Évaluation :

Check your vehicles before you rent them out!!

neal S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anna O. le

Évaluation :

Windshield wipers worn, I could barely see in the rain.

roland H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glasglow G. le

Évaluation :

I had a stress free experience with this location.

Karol C. le

Évaluation :

Fast and efficient pickup point, friendly people. No complaints.

donna and Karl S. le

Évaluation :

Le client n'a pas laissé de commentaire.

donna and Karl S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn T. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN L. le

Évaluation :

Side of the truck says $19.95 a day, in great big letters. I used the truck for 5 hours and was charged $120.00. What happened to $19.95?!?

jimmy K. le

Évaluation :

They offered to print a copy of the contract for me.

Jeff W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jay K. le

Évaluation :

Le client n'a pas laissé de commentaire.

George H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brent K. le

Évaluation :

Very nice staff. Very helpful. Thank you!

Wayne R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

juan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

bill O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandy G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dwight S. le

Évaluation :

Location was switched without notification to me. I had to wait at the other location that I tried to reserve from for a half an hour to get an answer that I had to go to A to Z. A to Z did not have reserved packing blankets, and the cab had not had the cigarette ashes cleaned out of it from a previous renter.

CARONE J. le

Évaluation :

Awesome job. Only hiccup was when we got there, the person at the counter didn't know how to take the trailer off the hitch b/c the people who DID know were out on a pick up. Luckily, my friend and I managed to do it ourselves and figure it out. Perhaps have EVERY staff person there know how to do the Uhaul basics.

Martin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martin S. le

Évaluation :

The owners were pleasant and the transaction was quick. They lent me a broom to clean out the truck. I'd rent with them again.

martin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

BARBRA J E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike D. le

Évaluation :

Le client n'a pas laissé de commentaire.

samuel P. le

Évaluation :

HORRIBLE SERVICE, the guys at the front had a rude attitude. When I asked him something he answered me back with a bad temper. I needed to rent a trailer so I had no other choice than to put up with him. He made everything so complicated. NEVER GOING BACK THERE AGAIN.

linda J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Renee M. le

Évaluation :

At first it was very crappt then it got really bad then by the time I retured the truck 10 days later it was ok but then I was charged for to many days and cleaning. I called for the 5th time and got it figured out so they would not charge me. So it sucks all the way from beginning to end. We got a free month of storage because it was a one way but then the drop off I was told to go to didnt have big storage units. So they had to give us two smaller ones but they where far apart. Ugh!

Cameron S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JASON G. le

Évaluation :

They gave me three drop off locations for Salem OR, even though I specified that I was traveling to Portland. This resulted in me spending more time on phone correcting the situation that I feel was unnecessary if their job was done right.

Diego R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

Great location to drop off truck

JEANNE S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danielle B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHERRY M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Loretta R. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARIA B. le

Évaluation :

I called Uhaul because we were late stuck in traffic from the pass. They said they would move our reservation to 3:45. When we arrived they told us the truck was gone and we couldn't get a 20 foot truck. Very upsetting b ecause my husband did not want to drive a 26 foot truck. That was all that was available. They were very nice and told us it was out of their control.

CHARLES A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zackery M. le

Évaluation :

Le client n'a pas laissé de commentaire.

daryl B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elaine W. le

Évaluation :

Nothing

chris D. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARY P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry C. le

Évaluation :

I don't think the scheduling was very good it looks bad for Evan up whenever you driving on flag ground took too long to get the truck when I got there some of the people I talk to you doing scheduling were very rude had to drive too far to get a truck don't think I got the value serious that I paid for it was not happy to what I paid for

JOHN N. le

Évaluation :

Le client n'a pas laissé de commentaire.

bonnie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse R. le

Évaluation :

Le client n'a pas laissé de commentaire.

jack C. le

Évaluation :

UHaul was a great company to work with and we will definitely use them again!

Steven D. le

Évaluation :

These folks were great, very helpful. I had to call the U-Haul traffic center to get re-routed to this location after no personnel ever showed up at the location I was scheduled to drop off (J&M Surplus, Moses Lake, WA).

Travis R. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAULINE W. le

Évaluation :

Le client n'a pas laissé de commentaire.

KACIE L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary A. le

Évaluation :

Very professional.

Katrina Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

roberta M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alan M. le

Évaluation :

friendly and helpful service!

LANCE O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jim C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa R. le

Évaluation :

Le client n'a pas laissé de commentaire.

calvin P. le

Évaluation :

The staff was prompt and friendly, they took care of the check in of the truck quickly and it was a great experience.

Mary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold R. le

Évaluation :

First but (definately) not the last time I will rent from A-Z Rental in Moses Lake. Great friendly AND knowledgeable staff, not to mention UHaul's great renatl deals. Kudos to all...

DAN B. le

Évaluation :

The people at A to Z rental seemed nice, but make sure you take picture of the gas gauge and correct the p/w Before you drive off! I didn't look at it until I had just pulled out and decided it wasn't worth correcting by then, which I found out was a very costly mistake on my part!!! They marked it at 3/4 on the paperwork, when it was actually only less then half way between 1/2 & 3/4! So when I returned it, I first filled it with about 10 extra gallons then I should've had to. And then, the needle was a hair bellow the 3/4 mark. Which, I figured they would let slide since I knew they purposefully marked it above what it read in the first place. But no, they told me it was very low and would cost $6/gal to fill, for an extra $50 total! So I told them I'd take it down the street to finish filling it to the 3/4 mark. To which they replied; "according to our fuel chart, it will take an extra 13 gallons to bring it back to 3/4." So, not knowing anything about the capacity of a tank on a 26' truck, I fueled it with 13 more gallons - and guess what; that filled the tank to exactly full! So lucky them. I guess they really do know their fuel charts! If that's they're business practice, I'll be renting all my equipment elsewhere.

Karen C. le

Évaluation :

The Price that was quoted at the initial reservation was much lower than the actual price. We felt taken advantage of.

Hector L. le

Évaluation :

The location was closed when I dropped off the equipment.

EDDIE W. le

Évaluation :

I give a 5 star rating to A to Z Rentals in every aspect of their customer service! These guys went above and beyond what you would expect from any company. Not only was their customer service amazing but they helped us on their own time when we were down and out and couldn't get our car loaded on to a trailer. I would recommend them to anyone in need of the services they offer. Good customer service goes along way, add good people that actually care to that mix and you can't go wrong with these guys! Thank you A to Z for everything you did for us! You guys are outstanding! Tamesa Race and Eddie Wurzer

Benjamin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Suri R. le

Évaluation :

When I booked online first time, I had to call the evening before to find out that there's no truck available for the date and location (in whole town). When questioned I was transferred to Katrina , traffic control supervisor at Spokane, WA who was worse than the customer service representative. Very rude, just repeating what she wanted to, instead of trying options. All that I asked was "the truck", she offered $50 or picking up truck from Spokane which is 3 hour drive when I had to get ready for my move! Really frustrating, i asked for supervisor, she finished by saying that he would give same information as she did . She kept on saying that she would cancel the reservation and give $50. I told her I don't need money, but truck as I have lot of other things planned!When I asked Katrina when the truck was available next , she said it would be after July 4th. Later, I made another reservation, and the lady from scheduling called and found a truck for the following morning, who was very patient, and understanding! Till today, I didn't get a call from Katrina's supervisor!!!! Basically, she lied about availability of truck, rude, not patient enough to listen or understand customer concern. Total failure of communication by her in handling customer issues!!! This probably would be the last time using or recommending Uhaul to others, instead will share my experience if somebody is looking for s moving truck!!!

Connie C. le

Évaluation :

Very helpful, and friendly customer service. I'm a happy customer.

ANTHONY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diane W. le

Évaluation :

Inside cab had sunflower seeds all over the floor, windshield was very dirty, making it difficult to see with the sun glair, had to stop at clean it. Smelled like cigarette smoke.

Terry G. le

Évaluation :

Chaged for cleanimg to much...

Denise M. le

Évaluation :

Thank you for being flexible

Ann S. le

Évaluation :

Service was friendly and helpful. I will choose this location again.

Tonya L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Loretta R. le

Évaluation :

The customer service was very courteous and professional. We were very happy with their service.