Customer Reviews for A1 Towing & Recovery
(U-Haul Neighborhood Dealer)

275 évaluations

3044 Joe Johns Rd   Middleburg, FL 32068

(904) 282-3671

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : 9h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(904) 282-3671

3044 Joe Johns Rd
Middleburg, FL 32068

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : 9h30 am à 3h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS I. 
Évaluation :
3

Place needs more lights... It's in a dark remote area.

Ehab S. 
Évaluation :
3

I drove about 30 miles and when I picked the truck up it was at 1/4 tank of fuel so I put $100, or about 26 gallons in it. Then I put another $59 in the tank before I returned the truck because I was told it had to be 3/4 full when returned. It was almost full. $159 to drive about 30 miles is unacceptable. But I see where the rental is not liable for having 3/4 of a tank in the truck when picked up nor do they reimburse me if I return the truck with more than 3/4 of a tank of fuel. I paid a little over $270. For the truck rental for the 28th and 29th of July.

Stephen M. 
Évaluation :
3

Out in the boonies

Garry S. 
Évaluation :
3

Be able to find the office better and check the trucks before customers see them

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
5

I didn't use the dolly wasn't released from that but it's wasn't location by any means

Rachel C. 
Évaluation :
5

Love this place, friendly consistent and honest.

GINA S. 
Évaluation :
3

Confusing! Price deducted from my account not what was told.. Didn't understand their explanation.

Connie H. 
Évaluation :
3

Improve directions to front office. Have a designated area for parking with sign saying park here for uhaul pick up.

Anoda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed K. 
Évaluation :
5

S.O.

Clarence H. 
Évaluation :
5

Great people, resolved our problems.

MARCO I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randell S. 
Évaluation :
2

Well first off it was agreed the truck would be picked up by my location. they changed the pickup spot the night before with gas at $5 a gallon I had to drive ten more miles to get the equipment! then it was supposed to be picked up at 7:00 A.M. the man who finally showed up at 9:00 A.M. was very helpful and apologetic. Now driving that truck back to my house I passed the place I scheduled and there lot was full of 20" trucks like the one I was driving! This debacle set me back 2hrs where I had paid help sitting around waiting on a truck! Not to mention the Extra Mileage! I'm A veteran and used U-Haul many times over the years and this is by far the worst service I've ever received. I'll be using another rental truck this fall I may have to shop around?

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELDON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

I wouldn't afford them the credit of calling it a poor Business model because this isn't a legit business. Uhaul should review their policies and protocols with some of their!!!

Antonio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
1

They "by mistake" did some double charges for extras days and I had to return and confront them and they said ... ohh I'm sorry that was a little mistake" ifvI didn't return they keep that charges in my credit card.

SAMUEL V. 
Évaluation :
5

No problem at all

elmer N. 
Évaluation :
5

Outstanding, continue with same service

Chris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Next time I will inspect the inside of the trailer. It was an older one and did not have the rings around the top of the inside like the new ones have. I did not have them available to attach my bungi cords to, to secure the boxes and items I was transporting.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah M. 
Évaluation :
1

Your stupid truck share didn't work so I set at my first mission on Leonard Park way for 2 hrs trying to get customer service to help off which I was on hold for 45 minutes just trying to reach a representative who could not help me and tried however was unsuccessful so I had to cancel my first reservation because it would not let me check the truck out and had to drive 20 miles out of my way to another location which I reserved another truck that I almost didn't get because this place was Ill prepared and couldn't find keys not had they checked trucks in yet so I had to wait there for 30 more minutes putting me a total of 3 hours behind so Instead of moving in the cool morning I did in the heat of the day so I did I returned the truck 25 hrs later and was charged for 2 days thanks

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amber M. 
Évaluation :
5

Nothing great customer service from the ladies in the office.

THOMAS M. 
Évaluation :
5

New wiper blades

mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
2

Gentlemen who helped us check in was drunk, you could smell alcohol, wasn't walking straight. He said I needed to get keys from lock box but he had them in his hand. When it came to check out the gentlemen who helped us charged be an extra $12,6 for gas but I filled up the tank well over I was supposed too.

Isaiah M. 
Évaluation :
5

Truck was bigger than originally reserved, upgrade was no charge. Office personnel were very friendly.

Stanley L. 
Évaluation :
4

Very friendly owners and staff, they go out of there way to take care or customers.

William C. 
Évaluation :
4

The truck smelled like cigarettes.

Lon R. 
Évaluation :
2

Finding the office was not easy. Found it then was told to go to the other building. This place was very disorganized and a mess. Cars were blocked in and no place to park for drop off.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

José R. 
Évaluation :
5

Nothing, they was great!

russell B. 
Évaluation :
5

Staff was great!

KatherineS M. 
Évaluation :
1

You can exercise the minimum effort required to actually clean a vehicle for rent, properly maintain towing equipment and actually show the customers the vehicle and equipment like every other uhaul establishment on the planet, not just “sign here, the truck is outside the gate” Poor location and service, even for a junkyard.

Josh M. 
Évaluation :
1

When I brought the trailer back some guy I guess that worked there wearing a security badge was drunk off his you know what got out of the vehicle with a beer can told me where to park the trailer

KELLY L. 
Évaluation :
5

Tracy is awesome. Really great service.

Najeeb M. 
Évaluation :
5

Everyone was so nice and helpful. Mr. Thomas was awesome.

Laura D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
4

They were wonderful friendly and very helpful. I would definitely rent from them again

Heidi S. 
Évaluation :
5

Once again 3rd drop off and seamless transaction! Great team here too.

GREGG S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alena T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGG S. 
Évaluation :
5

Tracy was very warm and friendly. Although it was a last minute rental, she made it seem like it was no big deal. A real professional

Juan L. 
Évaluation :
5

They went above and beyond to help me with my move

DONALD B. 
Évaluation :
5

👍

BILL F. 
Évaluation :
5

The whole experience was fantastic !

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALDY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Everything was great and the people were awesome.

CECIL C. 
Évaluation :
5

s/o

MICHAEL M. 
Évaluation :
5

Nothing at all. Everything was great.

BRIGHAM S. 
Évaluation :
5

Wendy was great 👍

JOSEPH B. 
Évaluation :
5

Rien

ROBERT K. 
Évaluation :
5

Tracy and Wendy were wonderful and very patient with me. I will use them in the future should I need U-Haul and also recommend them for my friend's move. Thank you, thank you.

DENISE T. 
Évaluation :
4

WE HAD BOOKED A 10 FOOT TRUCK AND WERE SENT TO AN ALTERNATE LOCATION TO PICK IT UP. ON ARRIVAL, WE WERE TOLD OUR RENTAL HAD BEEN SENT TO MIAMI!!! HUGELY DISAPPOINTING. WE WERE THEN SENT TO THIS LOCATION WHERE THEY RENTED US A 20 FT TRUCK. THEY WERE GREAT BUT THE RESERVATION PROCESS LEFT A VERY POOR TASTE FOR US WITH UHAUL CORPORATE.

Thomas M. 
Évaluation :
5

Very friendly and excellent service!

Hector R. 
Évaluation :
4

One issue I have with u-haul is they never have truck size I originally reserved. This very frustrating. Alway put me in larger truck which cost more fuel.

Jackie H. 
Évaluation :
2

I only rented from this location because the truck I reserved on the 8th was not available when I requested on the 15th at the orange park location. There was also no one way 20' trucks which is what I reserved. I had to have a 26' truck which cost me more!!

CHRISTY N. 
Évaluation :
5

Keep doing business the same way

Anthony Z. 
Évaluation :
3

I really wish uhaul would adopt a full tank policy instead of leaving it where the customer leaves it. The drop off or pick up sites should ensure the gas tank is full. Especially if you are going to charge a customer for leaving the tank less full than what they got it at. It was pretty inconvenient that I was already paying almost $400 to use the truck and then to immediately have to drop $100 worth of gas in it in order to be able to leave town

JACQUELYN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gary P. 
Évaluation :
5

If your.. looking for.. a.. truck rental !! This is.. the place to go . . . Very.. nice . People and.. professional.. and.. thankyou Hal and Wendy

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bernadette M. 
Évaluation :
3

It was located at a junk/ tow yard. Guy didn't do a walk around with me but was nice.

Kyle C. 
Évaluation :
1

Never seem a scrap yard, with a childrens dance class that rented uhauls. Veryyyy bizarre.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Very easy self service. I was out of there in 15 minutes. The return was equally easy.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
4

A pin lock for the ball should be included with the trailer. Customer shouldn't have to take a trailer to a store to purchase one, unsafe!

jerard N. 
Évaluation :
4

Hi

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
3

Tracy was a great and helpful person. She was such a pleasure to work with. I rented the wrong trailer online. Got down the road and went back after realizing that what I have isn't gonna work. She was very accommodating and got me the trailer I needed. Thank you Tracy for all your help.

MICHAEL B. 
Évaluation :
4

Forgot the utility dolly. did nor notice until I got home. called u haul to have it removed from my rental.

Kara B. 
Évaluation :
5

Was met out front immediately and was able to drop off trailer right of way.

ANITA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Nothing, pick up and drop off were very nice and professional!!

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
4

This was great service. Tracy contacted me a few times prior to rental to insure everything was set up.

Thomas M. 
Non les évaluations ont été soumises pour cet établissement.

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