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Their cars are poorly maintained and old. it overheated on the way.. had to return the truck. I was charged fees that isnt understanding. I'm getting my money back
It was not done at the location. It was at the convenient store next door. Strange to me.
The third party movers didn't show up and were rude. The Uhaul employee wasn't helpful in pointing us in the right direction in solving this and cussed at my husband. The equipment and everything else was great.
Not a thing. Very friendly and helpful. Open for long hours, which is also nice.
it was excellent service, just keep doing the same
Excellent service!
The trailer had a few issues, it leaked inside drone the roof, fortunately it did not damage any of our belongings. More importantly the trailer had a short in the lighting system, and drained our vehicle battery, causing me to have to get a jump start and not shut off the vehicle while traveling from Texas to Florida. Now the battery is intermittent, I will have it tested tomorrow.
Simple drop off! Made is super easy.
Impressed by the neatness of place. Gentleman at the counter was very professional and helpful. Helped me chose right truck and provided great tips to make my easier.
U did everything right no need for improvement.
Everything was great! Great customer service, I always go there, every time I go there, I find more better service.
The staff was very nice but not knowledgeable. My card was charged twice with different amounts. The car hauler had also seen better days and was on its last leg.
Only sell dollys to people who rent trucks with ramps. I paid $7 for the dolly and there wasn't a ramp so I couldn't use the dolly.
They made it very easy and pleasant to work with while renting the truck.
The truck I rented was dirty from the inside but it got the job done
Most of their trucks weren't working.They didnt have my reservation in their system...None of their numbers worked to reach them and they overcharged me for mileage,hours and how long I kept the truck and I return the truck on 1/2tank like it was at first..I will NEVER EVER recommend this location...I'm still waiting on all my money they owe me for the over charges!
Notice of change of pickup location was last minute, but that's probably to be expected. Folks at alternate location struggled to find my reservation — it had the secondary phone contact as primary. All in all, the whole process probably added only 5 min.
Staff was friendly and very helpful; they got me in and out very quickly. U-haul as a company, however, REALLY needs to improve their technology. I had tons of problems with the mobile check in since it claims to be location-based yet unable to determine the user's cell phone location even with the service turned on.
Excellent
The truck had significant driving issues. It pulled to the right throughout the entire day.
They failed to tighten the hitch ball connector on the trailer to the ball. If I hadn't felt it bump when I pulled off of the parking lot, I would have lost the trailer.
Nothing
Several issues. Asked for a call before getting charged. Have gotten no call and gotten charged triple what i was supposed to. Employee didnt care and told me to call corporate. HORRIBLE!
Left tire had only 5lbs pressure when I got it home from picking it up. The tire lost about 10lbs per day after filling to 30.had to refill twice.
Great customer service, the man that helped us behind the counter was friendly and accurate in his dealings. We appreciate honesty and transparency in business, and we will be back to support this location alone. We had an extremely negative experience at the location in Dallas, TX on Greenville avenue, and so we decided to come to this location because we were moving to Plano at the time. The man that helped us here at the location on K Avenue (just south of Parker Rd) seriously saved your business as a whole, Uhaul, because we were about to write off this company as a whole due to the subpar & atrocious customer service that we received at the Dallas location. Thank you - I wish I could remember his name, but be seemed like an owner or something due to the amount of tact and professionalism that he displayed.
The man at the store handed me the key without a receipt or rental contract did not explain anything but everything I needed to know was on the dashboard
Hard to contact
The Indian guy said F word to a customer and even though the tank was full he still charged me 4 gallons
It was clean but didn't want to start half the time. Plus I was over charged. Was charged for 2 days and 2 insurances. I took the truck back that same day a little after 7 and put key in the drop box. I need a refund for one day..
Worker was friendly and helpful. Did a great job explaining and was on time with set up. Return was a breeze. Will use again.
The owner is so friendly and nice. Thanks for having him to help me with my rental needed.
Since I just dropped the rented trailer off at this location and only interaction was via phone or Email couldn't answer one of the questions above.
Being a regular costumer of U-Haul for years, I see the rest of the world improve functions for efficiency. However, the last several times I've rented equipment from U-Haul, I've noticed nearly every time I rent, there is something that slows the process, making the experience frustrating. Ordering online is tedious, awkward, and ALWAYS fails. I've used the web page and the app. After setting a rental up online, I arrive at the store and the clerk has to cancel and redo the rental on site. I've had the web page approve a towing vehicle, then arrive at the store to be told the “system†declined the vehicle. The store starts the reservation over, and the towing vehicle is again accepted. I've been given a reservation online, and at the store the reserved equipment was not there. This has happenEd multiple times, to the point that I'm being pushed to your competitors.
After just renting a 22k mile truck and this time getting a 97k truck was harder experience.
did not interact with staff
Horrible man. Wouldn't let me upgrade to larger vehicle! Was very rude to me saying I should have calculated better! Also reserved a utility dolly when I got there he told me the one there was for someone else! You'd be crazy to use that location. Or to use U-Haul at all for that matter
They don't answer their phones or return calls and keep you wondering if you return is going to be checked in. Had to call the pickup location for help and Margo was a great help!
I reserved the truck online. When I went to pick it up, the cost was more than last Saturday. It was because I didn't choose drop off at the same location. I didn't see the option on the website. The website needs to be more clear.
The center console/cup holders, etc, were very dirty.
They rented me a 10 ft box van that had a bad tire pressure sensor. The sensor came on after driving about 5 miles. I stopped and put air in the tire. Drove another 3 miles and it came back on. I called the location and the guy that rented the truck said, "'Oh Yeah" that truck has that problem, just ignore it. I had $5000.00 worth sound equipment on the truck and had to get on the highway and be at a birthday party. The sensor came on again and the check engine light came on as well. I have never had this issue renting a uhaul before. It cost me time and almost caused me to miss the contracted job I had. The guy did not apologize, he said if you are upset....just contact uhaul.
I especially recommend the guy who helped us (I can't remember his name!!!) but he is at the 2170 K ave by the Texaco station. He is THE BEST customer service representative. U-haul is lucky. We will rent from their again when we need a truck.
Have a step by step process and make sure the renter knows there is a return process.
Jamie was very friendly and knowledgeable!
Super friendly and efficient. Didnt think of this place until I got in a bind on another rental. Worked great and truck was in good shape!
It's in a rundown part of town, and homeless people were sleeping outside. There is also a ditch full of shopping baskets, and old furniture right next to it. It isn't a safe place for someone to go alone at night.
NA
Nice guy. Very helpful.
Clerk was very knowledgeable and helpful
