Évaluations des clients A1 Jamie & Associates
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de A1 Jamie & Associates
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Sara C. le
Jamie was very friendly and knowledgeable!
SETH A. le
Super friendly and efficient. Didnt think of this place until I got in a bind on another rental. Worked great and truck was in good shape!
Robert M. le
It's in a rundown part of town, and homeless people were sleeping outside. There is also a ditch full of shopping baskets, and old furniture right next to it. It isn't a safe place for someone to go alone at night.
Janie M. le
NA
william B. le
Nice guy. Very helpful.
Ohr Z. le
Clerk was very knowledgeable and helpful
Michelle W. le
This was the single worst customer service experience I have ever encountered whatsoever. I called in advance to make sure that their hours would still accommodate an in person drop off, however they were closed and no one was there. The neighboring business man screamed at me for parking near his business while still in the U-Haul lot. This location actively ruined my first married Christmas Eve. Any attempts to reach customer service or any possible way to rectify the situation were only met with extreme whole times or rude customer service personnel simply telling me to stop complaining and use the app. I will, given any opportunity, actively warn other potential customers to avoid this place and avoid using Uhaul in DFW. I will reach out to customer Service to explore any possible ways to rectify the situation.
Christopher T. le
They didn’t mention anything to me that they were going to charge me for an extra day.
Felicia H. le
Nothing
Amjad S. le
Horrible experience. The truck was old with a bad whining transmission. I was given half tank of gas, I returned with fuel gauge slightly above the half mark but they still charged $11.25 for 3 gallons, which is unbelievable. I am very dissatisfied and disappointed.
JEFFREY L. le
Your ONLINE is awful... tried to change the truck and location I wanted. Raj, at A ! Jaime was EXCELLENT. Very helpful, and efficient. I HIGHLY recommend!
Eric H. le
I will come back to this office next time I need to rent something. Excellent service.
Lourdes Archbold G. le
When I first walked into the pick up location, the place was empty with no one working. After about 5 minutes someone came in and asked if I had a reservation. I said I did have a reservation. The gentlemen replied by asking me to wait a minute and walked out the door. The entire time I was there, the phone rang and rang and not once did he answer any of the phone calls.
Nhan T. le
Mean people
devon F. le
No the truck was nasty and smelly. Driving to NJ was terrible. The trucks engine kept raising and there was a loud coming from underneath the hood. It was bad on gas. Overall, just the worst experience ever. Definitely, never again
devon F. le
Rent proper vehicles to customers for long trips. Please, make sure that the vehicle is well maintained for such long trips.
Brian C. le
Great customer service.
Tim R. le
Everything was as quoted and expected from pick up and functionality of the truck. Drop off was lees enjoyable. The Jack Ass in the afternoon shift accused me of breaking the Left front turn signal Light which was broken at time of pick up. I get his concern for the truck, but your app removed the before pics when you check out so I could not prove it. I had insurance and told him so and he changed his tune.
Kerry S. le
Great service friendly employees
David B. le
We all have interruptions, but this office was staffed with only one gentleman, he got there late (8:15) and there was a small line outside waiting. He was polite but I did not feel comfortable that he used his phone to photograph my ID for the system. I did not get on the road until 9:00. The renter in front of me got a trailer that had a problem with lights. Mine was fine. I returned the trailer by 5:00 but the office was closed. Online hours posted are 8:00 to 5:00. None of this is what I expected from your company.
Charley D. le
Keep doing what your doing. The owner & Raj make sure you have everything you need to make your moving experience a great one. Great customer service.
Douglas A. le
everything went great, thanks
earl B. le
Left truck there and followed drop off instructions. And did return online.
Michelle T. le
I had to use this location because the one I had chosen a month prior did not have the truck I requested. I had a 530pm reservation. I checked in online. The owner was locking the store up as we arrived at 520. He gave us a truck that only had 1/4 of a tank of fuel. I’ve never had these issues with other Uhaul locations.
Kelly P. le
The person who helped me was very nice and helpful!!
Kimberly P. le
Drop off was fast and easy!
PHILLIP JOSEPH H. le
The location is run down but it got the job done.
Larry M. le
The associates I spoke to on the phone and at drop off were very curtious.
Peter N. le
great job
Patricia R. le
No tener que hacer un check in tan largo, si ya habias reservado. En la reservaviòn, podrìan incluir el asunto de la licencia y la referencia. *El empleado que me recibiò fue muy amable e hizo que todo fuera màs fà cil.
James T. le
The store is very old and is need of some routine care. The employee didn't want to unhook my trailer and just motioned for me to do it. I will avoid this location at all costs for any future rentals.
Diana M. le
Timely and friendly service.
RICKI S. le
I wish the person working did care more about the customer. I had to ask him to come out and look at the truck. Make sure it was clean. Check the mileage. Check cab to be clean.check fuel level. To see it was full.
mario S. le
Great customer service. Very friendly people to do business with. I highly recommend them and will continue to rent from this location.
John K. le
I was billed almost $100 for a rental that lasted less than 2 hours - for a vehicle advertised at $29.95/day. An absolute RIP OFF. you can be assured I will never use U Haulagsin
Nicholas N. le
Employees were disorganized and didn't seem to have a grasp about what they were doing on all levels
BRENTA S. le
Slow service. Computer and or operator issues raj seems to call for IT help a lot
Stephanie R. le
Check to make sure the truck is clean before the customer arrives. There was a lot of used/dirty kitty litter in the truck when we did our walk around and the Uhaul agent had to vacuum and sweep before we could leave with it.
Engin Emrah C. le
Very good experience. Clean and friendly
David K. le
Spend more time training and developing your employees. As a leader, I know if the CEO of Uhaul was in line during my experience they would have been very disappointed. If you have more questions and need me to expand, I would be happy to.
cordelia O. le
I rented a truck but could not use for the purpose l rented for so l returned it about 2 later. Just drove up to the place and drove back. I filled the tank up as agreed. Can you give me some discount since l didn’t use the truck for the job. I also hired two helpers for nothing. Please give me a break. I always rent from you. Thanks
Craig B. le
I had a great experience. No improvement necessary!
Richard R. le
Truck was in good condition, a little on dirty side, windshield was dirty. The a/c did not put out cold air. overall experience was good, personable and friendly staff.
Jaikishore B. le
Great customer service.
STEPHEN W. le
Wanted 45 minutes trying to pick up the vehicle with no keys where they should have been and no one working the desk. Then didn't receive the discount promised due to wrecking my schedule.
Greg S. le
Truck had a flat on the inside duel when I picked it up. I am glad I checked before driving off the lot due to the fact I was starting a 350 mile trip and would have had issues on the road.
Haut de la page