Excellent customer service. But the charge on my bank account is more than the amount on the receipt. Please rectify the discrepancy with a refund to the debit cardLoverson A.
Customer Reviews for A1 Mailbox Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gaithersburg, MD 20877
(Behind Lakeforest Mall off Lost Knife Road just South of Mont Village Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 7h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sam A.
Excellent serviceAna T.
Wonderful serviceSolomon Y.
Le client n'a pas laissé de commentaire.MAHADEV G.
This was the worst experience I have ever had. My unit was not only not cleaned, but I found literal drug paraphernalia and food and bodily fluids EVERYWHERE. It took me over an hour of my own time and money to clean. It caused me to miss my loading dock reservation at my apartment complex. The customer service was appalling as well. I am beyond upset and disgusted. I sent a more in depth email to email@example.com. It should be coming from my other email- firstname.lastname@example.org if you could respond to that at your earliest convenience.Summer T.
The location continues to have excellent serviceValerie C.
Le client n'a pas laissé de commentaire.Francis K.
I ordered a furniture dolly and bags, both of which I was told were not available at my pickup location upon my arrival. While I eventually wasn't charged for items I did not receive, going through a move and learning the items you needed to complete that move are not available when you need them is frustrating.Ephraim D.
The online return process had some hiccups. It took me almost 30 minutes before the website actually uploaded the pictures I had to take.Ferry F.
Le client n'a pas laissé de commentaire.Peter M.
Le client n'a pas laissé de commentaire.SAMUEL R.
Store owner didnt open ontime on a Saturday.....took long time to check out.....had no blankets availKevin B.
Le client n'a pas laissé de commentaire.GARY J.
Did not receive final cost receipt even though I was told that I will get it by email . I did book it online so they do have my email .Harpreet S.
Great serviceSUNNY N.
Le client n'a pas laissé de commentaire.Christine I.
Le client n'a pas laissé de commentaire.Karthik S.
They didn't have any equipment even though I asked for it ahead of timeMalexus C.
Le client n'a pas laissé de commentaire.MONA M.
The worker at the store was unclear of instructions and a condescendingCarmen H.
Le client n'a pas laissé de commentaire.Latoya M.
I love the mobile app pick up!Lisa T.
I was not able to access the phone application to pick up the truck as scheduled, but your representative was helpful and friendly and helped me later in the morning.Philip H.
Le client n'a pas laissé de commentaire.Pamela W.
Le client n'a pas laissé de commentaire.thomas C.
Excellent service à la clientèleSunny N.
Le client n'a pas laissé de commentaire.ethel Q.
Thanks for the serviceKossi O.
Le client n'a pas laissé de commentaire.ADISATU B.
Very busy location, workers are slow when it came to getting to everyone in a timely manner. The Furniture dolly and equipment that I had reserved online were not available when I came to pick up the truck and equipment. No explanation was given.Sarah B.
Le client n'a pas laissé de commentaire.Eduardo P.
Le client n'a pas laissé de commentaire.JO M.
Le client n'a pas laissé de commentaire.chevon W.
Le client n'a pas laissé de commentaire.SAMER A.
Le client n'a pas laissé de commentaire.Harish D.
Le client n'a pas laissé de commentaire.Rosanne G.
Friendly, quick and easyREGINALD G.
I was charged for a Queen mattress cover online prior to picking up the van by Uhaul but A1 Mail store said they were an independent operator so he would not give me the mattress cover. I had already completed online the rental application and all my personal and credit info was in the system but Peter at A1 wanted me to take my driver's license picture with an iphone and send it to them I don't have an i phone and the reservation application said optional when I reserved the van, so I did not scan it but Uhaul did have my # of my DL and expiration date, and all other pertinent info. Peter, pitched a fit when I told him it was optional not required and I did not have an iphone. He threaten to not give me the van and then said he could go around it by requiring I give him a second phone # of a relative. I complied but note, I am not a teenager. This was entirely unacceptable! He then instructed me to call Uhaul to receive a refund on my mattress cover I was charged.Lora H.
Le client n'a pas laissé de commentaire.Bona B.
The location didn't have furniture or regular dollys when I picked up the rental van, so i had tongo get it at a different location. When I returned the rental, it was after hours so I did the online return. After I had finished the online return, I realized that the key of the van wouldn't fit thru the drop box hole because it was too thick. I tried calling customer support and I wasn't able to talk to anyone after I waited for 30min. I had to open the key in half (didn't break it, just separated the two halfs), and then I was able to successfully push the key thru the hole.Michelle G.
Excellent serviceErnest M.
All In All, goodcharity S.
the owner is really rude and very uptight. The van was not cleaned and the service is not friendly.Maritza D.
Le client n'a pas laissé de commentaire.Veronica S.
Le client n'a pas laissé de commentaire.Michael N.
First, clean the vehicle. 24/7 online pickup was not helpful because the check-in page said the registration expired and I had to go into the store and fix the issue with an employee. He said I was late, but why would that matter if my reservation was for 12 hours? Also the address for the pickup location was wrong.SHANE M.
van had low tire pressure warning location did not have any of the hi-tech pick up and drop off abilities described on your site and in the emails I received and i was not warned about that at allmichael O.
Le client n'a pas laissé de commentaire.Trung T.
Keep up the great work!Edwin H.
Customer service should be the most important thing. This location needs to work on customer service. They we're rude and not considerate in explaining the process.Daniel J.
Le client n'a pas laissé de commentaire.JO M.
This location is the best service since I started using uhaul. I went to Montgomery Village and was turn down with simple reason that I can only rent on line. I went to the hub at Snouffer school road, I was treated so poorly I have to just walk away, thinking maybe I am a black man hence this hostility. Surprise the agent himself at the desk is Hispanic very unfortunate.mpere E.
They charge you for some stupid Safemove coverage without asking you first and then when you ask for refund, they just make the change on the receipt and not on the system. You end up not getting that refund if you use a credit card. I don't think I'll go to that store again.KOMLAN A.
Just continue the good serviceWade T P.
Nothing this place the staff was very friendly! They were very professional and quick.!Mary M.
Le client n'a pas laissé de commentaire.Scott B.
I booked the reservation online and at the last minute. The rental was in good shape and the whole process went smoothly. I definitely recommend this place.Scott T.
Awesome fast service. Very helpful in answering all questions. I think Peter helped me. Not sure his name but he was more than helpful!Domiesha R.
The gentleman helped me access the vehicle even though the store was closed ! He definitely went ABOVE and BEYOND to help me.Kevin L.
Le client n'a pas laissé de commentaire.Shingirai M.
Le client n'a pas laissé de commentaire.alex R.
Le client n'a pas laissé de commentaire.konin gilles H.
The Uhaul damages from previous users were not marked, the gas tank was not full, the store was a mess and extremely unorganized, even though I completed the online express checkin and paid in full they tried to charge me a second time ($1 096 more) & just over all poor customer service!Casey G.
Nothing. Keep doing what your doing?Glenn W.
Didn't have dolly available took forever to get the keys from store owner because he was busy doing other things and talking to his friends. Worst experience ever with uHaul. NEVER use this locationCanon T.
Technical computer difficulties Store owner not on time for pickup Long wait to get uhaul Could not provide any of the items preordered at pick, I.e. special dolly, furniture blankets etc. Return store employee much more helpful and good at his job. Oil pressure in vehicle low but the truck was clean and ran fineAngel R.
The location never answered the phone and did not advise they were closed on the day of drop off.Sondus D.
Employee was helpfulKaleb S.
Some leaves, dirt/debris left in cargo van from previous renter, otherwise good condition. Staff at A1 Mailbox helpful and got me in and out quickly. Good experience overallJeffrey M.
Le client n'a pas laissé de commentaire.Ken A.
The dolly was good. The truck smelled sweat and was worse with air conditioner on.LISA G.
I was pretty satisfied with the service. I can't think of anything right now for you guys to improve.wilmins S.
Le client n'a pas laissé de commentaire.Betre L.
We rented a 10' truck yesterday. The renting experience was surprisingly smooth and pleasant. Kudos for the gentleman at the counter. He was very friendly, professional, and polite. He explained all my questions and my concerns (by reading some of the reviews) in detail so I have a peace of mind. The Uhaul truck looked relatively new and clean.JYANING W.
Le client n'a pas laissé de commentaire.Kenia H.
Hard to find location from map.Alan R.
Le client n'a pas laissé de commentaire.Sheila M.
The person at this location does not answer his phone. His card machine was down so I was not able to purchase any of the few small and large boxes that he had. I told him of previous damage on the van before I moved it -- he said, "well, you purchased the collision coverage" as if I would be held accountable. The van hadn't been cleaned. On the other side, I was overcharged initially for the van (2 days instead of one although I had it for under 24 hours). I disputed the charges and was told that someone would contact me within 2 days. My account was put into collections within a few days and no one every contacted me. In the future consider professionalism, honesty and integrity. It makes for a much better experience for your customers.Claudia C.
He was very polite and courteous. I arrived early and he took care to get me in and out quickly. Merci.Sally V.
The location needs more trucks.sam K.
I was charged for a 2-day rental and 2 days of insurance even though I drove only 9 miles and kept the truck only 4 hours. According to the clerk when I returned the truck, I was due an $11 refund since my deposit exceeded the actual cost. The clerk did not know how to do the refund. He tried to call the manager/ owner but was unable to do so. He told me that he would keep trying and get back to me. A week and a half later I received a bill charging me for a second day. When I returned to the store, I was told that I needed to call an 800 number that turned out to me the roadside assistance number-not customer service.Jane R.
They overcharged us by understating the mileage and then refused to answer the phone. Crooks and I will put this on yelp if I doJOSEPH S.
convienient and friendlyJohn S.
Vehicle had Oil Change and Low Tire Pressure indicators on when picked up. Staff was friendly.Paul B.
Le client n'a pas laissé de commentaire.Charles B.
The gentleman that assist me with the truck rental was very nice and helpful he was the only one working that day and had more than one customer but he took care of everyone and done it very well and I think that he was great and knew how to do his job. If we had more like him it would make it much better when it comes to doing business. I think his name was Peter a great employee.Tawanna K.
Le client n'a pas laissé de commentaire.Glen I.
I accidentally forgot my garage door opener in the uhaul cargo van. Upon returning to the store where I returned the van, the owner re-opened his store, retrieved the key, and let me get my garage door opene out of the uhaul cargo van. That saved me a lot of aggravation! I really appreciate that type of customer service!Glen I.
The staff was helpful and courteous. But the vehicle was very dirty and smelled quite bad. It would be nice if the vehicles are maintained properly.SAKIF B.
The rear door was very hard to close. Your new app for self check in took longer. So what is the benefit of using it?SCOTT A.
I liked the service, it was quick and the equipment was good. What I don't like is that when I signed up in Uhaul website, it said that the truck was $20 for 4 hours but they charged me $80 per day. I would have appreciated if they have clarified that before I did the rental. By the time I noticed the change, it was too late.MARIEL C.
The 20 ft. truck drove like a Cadillac.Linda L.
Le client n'a pas laissé de commentaire.Edwin P.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.Luz M.
All in all, I'm satisfied with my experience with this service centerCHARITY S.