Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

1 540 évaluations

470 W Pike St   Lawrenceville, GA 30046
(W Of Hwy 316)

(770) 682-0723

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 4h30 pm
  • Mer : 9h am à 1h pm
  • Jeu - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 682-0723

470 W Pike St
Lawrenceville, GA 30046
(W Of Hwy 316)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 4h30 pm
  • Mer : 9h am à 1h pm
  • Jeu - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwinette G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
1

This was an absolutely awful experience. My ID wouldn't scan on the website to get the vehicle my husband and I had reserved. The young man working was too concerned with his chick fil a order to help, and the woman working next to him would butt in when nobody was talking to her, and when she was addressed she would exclaim “I don't work at uhaul! I work at the storage place!” I will never pay to be disrespected like this again in my life, i will leave a bad review wherever i can, google, yelp, etc, and i will never return here again. We were paying 2 gentlemen $75/hr to help us move, and this uhaul location held us up for 45minx2 of paying these people. Worst customer service I've ever received.

Tracy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larmareus C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dienna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G. 
Évaluation :
3

Headliner was peeling in vehicle. Ordered a hand tuck but it was not included. Manager was friendly.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bong M. 
Évaluation :
5

The staff was absolutely welcoming and professional. I would recommend this site to everyone and will be using them again in the future. Yolanda Wright

Yolanda W. 
Évaluation :
2

Lots of issues for you to fix. Right away I'm told I have to scan my driver's license on my cell phone or I can't rent a trailer. Really? The web site wasn't working on my phone, and I was told to check my privacy settings on my camera, so I did and there were none set. I'm about 15 minutes at the desk and I haven't even inprocessed yet. Uhaul's app is not scanning the back of my license. It simply is not working. The lady working the rental told me that if I can't scan the license, the rental agreement is no good, even though the web site gives me the option of taking a picture of the back of my license. Why would your web site tell me if the scan doesn't work, to take a picture instead if the transaction was invalid with a picture. So I ask her why I can't just give her my license since I'm standing here at her business with a reservation. She finally takes my license and tells me that she could lose her job my taking my license and entering the information manually. What is that about??? I had just rented a trailer a few weeks ago and no such issue came up. Is this some new COVID thing? Seriously, if your policy is to fire people for taking a license in their hand to honor a reservation, that's some nonsense to be throwing at customers. Not something I need to hear when I show up to pick up the trailer with my plans already set for the move. Next, the trailer I was given, which I declined due to the condition of the tires. The trailer wasn't in great shape, but the tires were a blowout waiting to happen. One of the tires was scalloped BEYOND bald and the tires had dry rot all over the sidewalls. The overall tread was well below the wear bars, and the trailer was very unsafe. So after I'm told that I'm liable for damages to this trailer if there's an accident, I'm given trailer number AV1218R and, if I hadn't checked the conditions of the tires, I'm positive I would have had a blowout on my trip. So I go back into the building, and I'm about 45 minutes trying to get the trailer I reserved, and now I have to switch trailers. There was some processing glitch, so the lady had to call someone for help. I have no problem with that, but she told the person in the other end of the phone that "the gentleman wasn't satisfied with the conditions of the tires." Crazy because I had just shown her the tires and there were scallops in the tires and there was obviously something unsafe about the trailer suspension or the alignment that was eating up the tires. Nevermind that the tires were clearly beyond bald in some spots and not others, and the tires were dry rotted on the sidewalls. ANYONE who cares about safety should recognize that this trailer is unsafe in its current state. So I have another trailer hooked up and luckily there was another trailer available, or I'd have to postpone my move. I leave with my trailer an hour after my arrival after a whole lot of drama with the license scan and declining a possible blowout on my trip 3,5 hours down the road. Does this sound like how things should go? Are you really going to fire someone because they manually process a driver's license? Is renting unsafe equipment ok with you? Because that trailer is back on that lot waiting for the next customer. Does anyone from Uhaul inspect their own equipment for safety issues? I'm not an unreasonable person. I know times are tough. I know people are just trying to make a living, but I just worked my tail off all week and my weekend trip could have ended very badly because of your unsafe equipment. Please take a look at fixing these issues, because the next experience like this, I'm going to your competitors and taking my chances with them.

Alan L. 
Évaluation :
5

App does not work when returning truck.

Victor R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jose G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maxime A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Awesome location, great customer service

Luis V. 
Évaluation :
4

Check in early on your phone to avoid waiting so long

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph G. 
Évaluation :
5

Just keep doing ... what you are doing. I had a great experience!

DARRYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Excellent service à la clientèle

Keanna R. 
Évaluation :
5

This was one of the easiest uhaul transactions I've ever done. The truck was ready on time and check in was easy. FIVE STARS.

Ledria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Phone support for the Truck Share service for pickup thru the uhaul app was very slow. I was on the phone for 1 hr 30mins to get help setting up my online uhaul account so I could check out the truck. Once the agent got on the phone all went well, but the wait was gruesome, when I had a schedule with people on the clock getting paid to wait on the truck.

Frederick M. 
Évaluation :
5

Reseveevation was spot on!! Easy simple no hassle.

Miguel Q. 
Évaluation :
3

They're ok just had problem with uploading my Drivers license.

Darlene J. 
Évaluation :
2

When I arrived the lady there initially told me I couldn't return the trailer there, after I drove 1,25hrs to get there. She said they had no space, and that they were not a drop-off location. I told her (several times) that is what the system said 10min before I left my house. She eventually took the trailer after looking it up.

Norman T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P. 
Évaluation :
3

Make sure vehicles are clean. The office smelled of cat urine.

Marzette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diantha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
3

Staff was very unhelpful with return and charged me extra for gas when I returned truck at the same level it was when I received it. Declined to look at photos of the truck's dash I had taken before and after I returned it. Had to call uhaul customer service to refund what I had been charged for fuel. Will reserve at a different location next time around.

Kaikor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Need you to provide some online Chinese translation services

gaijuan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoria W. 
Évaluation :
5

Online check in and check out has been giving issues. Whatever updates done to your check in/out have messed it up.

LUIS A. 
Évaluation :
4

Very friendly and helpful

Larry T. 
Évaluation :
3

Reservation and checkout process was quick and easy and I had no issues that I can expand on.

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Noelle J. 
Évaluation :
5

Nothing, I was truly pleased by the Professionalism and kindness shown by your staff. She was over the top with Customer Service. I will be back!!!!

Parish F. 
Évaluation :
5

I have rented from several locations over the years this location by far is my favorite. The customer service is always great.

David M. 
Évaluation :
5

Make sure that all equipment is service before renting out. So there is no issue with returns.

SHARON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Consuelo B. 
Évaluation :
4

I called the location when I was on my way to drop off the truck. I said I'm on my way to you now rental truck return . The person who answered said… “okay” no other info and just hung up. When I got there it was difficult to know if we were at the right place. No one was there (Sunday), to tell me where to park it. So , I saw a gate slightly opened so we parked it in there and put the the key n contact in the drop box. Also No answering machine available. it's not set up yet? I hope everything was in order with my rental . We returned it a day earlier.Thank You, Collins

everett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luong H. 
Évaluation :
5

They was great even stayed after close to help me due to the self check out wasn't working

ERICK W. 
Évaluation :
5

Great job. Special thanks to A1 Mini Storage.

Antoine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE K. 
Évaluation :
5

Your 15 foot truck requires a step stool. I had a hard time getting into that truck after having knee and back surgery.

Brenda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUONG H. 
Évaluation :
5

The ladies there were helpful, friendly, and I would use this location again! The Van was excellent, clean and drove like a champ!

Yvonne W. 
Évaluation :
5

Keep the best customer service ladies in the office forever. Merci

GETU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BASIL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German S. 
Évaluation :
3

No reviews can't be given as no Van was pickup. When I arrived at pick up.location the key box assigned was empty, therefore the reservation was put on hold. Care manager staff were very helpful, professional, and worked with me peacefully. It was Sunday and all location office location were closed, they did everything they could to help

ivon H. 
Évaluation :
1

The customer service was not advise that I would be charge for second day only was a hour late then the mileage on the truck was incorrect was charged for mileage I did not do. Poor service will never go back

ADARIOUS R. 
Évaluation :
5

The staff went far ABOVE AND BEYOND to assist and I am forever grateful for their help. They displayed southern hospitality and GA Love! Love yall.

Dhiane M. 
Évaluation :
3

I was a little confused about the office location so I drove through the parking lot and returned to the front.

Lottie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENIAMIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martina R. 
Évaluation :
5

Check equipment before pickup to ensure no issues. The staff was very helpful once I got there and helped to get what was wrong fixed.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTON D. 
Évaluation :
4

There was only one problem I was charged the Insurance on this unit . I have always rented from here but always refuse the insurance cause I have insurance to cover vehicles when I tow it behind my owned vehicle . Why was this done maybe titititititititis because U haual had problems with their computer and was done through phone at time of this rental . Check and see my record and please make the price adjustment remove the insurance which I refused . thank you so very much .. Jerry Jurden 404-246-8518 Merry Christmas and happy new year ..

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY B. 
Évaluation :
5

Lady's made the move easy.

RONNIE O. 
Évaluation :
5

AWSOME LADY'S

ROGER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VORN K. 
Évaluation :
4

overall good experience.

Andre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

We were greeted by very professional pleasant and welcoming representatives. They processed our order efficiently and with true concern that our needs were met. I highly recommend this location and the ladies that are incredible representatives of the organization.

JACQUELINE B. 
Évaluation :
5

Friendly group of lady's in office

JESSICA V. 
Évaluation :
5

Great place

ALEXANDER S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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