Customer Reviews for A1 Mini Storage
(Concessionnaire U-Haul dans le voisinage)

1380 évaluations

470 W Pike St   Lawrenceville, GA 30046
(W Of Hwy 316)

(770) 682-0723

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 4h30 pm
  • Mer : 9h am à 1h pm
  • Jeu - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 682-0723

470 W Pike St
Lawrenceville, GA 30046
(W Of Hwy 316)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 4h30 pm
  • Mer : 9h am à 1h pm
  • Jeu - ven : 9h am à 4h30 pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Van needed oil change soon - check engine light on.

MAYA T. 
Évaluation :
1

26' length truck was OLD and JUNKY. Mirrors were shaking, and the entire truck was a disaster. I returned it much earlier due to concerns of functionality. Will never rent from this location again.

MIRELA U. 
Évaluation :
1

Awful experience. I ordered 4 dozen blankets and there were only FOUR total. And there was damage on the truck but the app froze up and didn't let me take pictures of it so I better not get in trouble for recording the damage. I have a picture just in case. You changed my reservation without my consent to a way farther location than originally chosen. And that was annoying. I had to pay for those extra miles. I'm never using U-Haul again

Braxton E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAVIER E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUONG H. 
Évaluation :
5

S.O.

JOSHUA K. 
Évaluation :
5

This is a great location!!!

Gentry M. 
Évaluation :
1

It was dirty. I did not have a dolly or anything I asked to cover my mirror. I got that at 9:40 was not able to get truck and leave until 11:40 it was ABSOLUTELY TERRIBLE. Patsy Dumas

patsy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrianne W. 
Évaluation :
3

The customer service was below average but the service was good. Probably wouldn't come back to this location based off the service it was not welcoming at all

Tony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
2

The truck looked fine on the outside with several areas already marked. However, the inside looked fine until i started down the road and the ants started coming out from the bottom of the center console. Later we discovered there were much more on the outside driver door. Would have been a complaint-free trip otherwise. Someone should have checked the inside better, as it could have been cleaned.

Scott T. 
Évaluation :
5

Keep up the good work the reward is rewarded with more business . Thank the staff for a job well done . Jerry Jurden 404-246-8518

JERRY J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUONG H. 
Évaluation :
5

I think the lady's name was Tammy, she was so helpful helping me return the truck. Was very pleasant and professional.

GINA B. 
Évaluation :
5

Excellent

Jerry J. 
Évaluation :
1

I received the truck with 1/8 fuel level. The contract said 1/4. Beyond that, it is ridiculous that I had to put gas in the truck before I was certain I would make it to my destination. This felt like am obvious ploy to scam me out of 10 $. I don't care about 10 $I just feel like starting out with gas would be fair Also the agent that issued the truck very firmly reminded me of the 10am return time. No problem, you gotta inform people about that stuff. I also understand being tired of dealing with "I didn't hear that" people. I feel like the 5th time was a bit excessive. Just kinda rude.

Merle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gentry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Just Keep up the great work you are currently doing A +++

Jerry J. 
Évaluation :
1

The whole moving situation with uhaul was a nightmare. We were set to pick up our equipment less than 0,5 miles from my house on a Friday morning at 11 am, the same day I was packing up the truck. I received a phone call Wednesday evening (less than 2 days before my scheduled pick up) saying that uhaul had to change my pick up location due to availability issues. They changed my location to a center 30 miles away from my house. This meant I would have a 60 mile round trip just to pick up my uhaul which made this very inconvenient. The only thing they could do for us was add a day and an extra 150 miles to my reservation so that we could pick up the truck on Thursday. While this was helpful it really did nothing to fix the inconvenience that they caused us to driving 60 miles instead of 1 just to pick up the truck. Once we got to the place to pick up the truck on Thursday the women checking us in told us they were not allowed to show us how to hook our car up to the auto transport and only showed us how to hook the auto transport up to the uhaul. This mean that we then had to drive the car and the uhaul back home and drive an additional 30 miles to and from the uhaul center in Athens who agreed to show us how to hook our car up to the auto transport. What was supposed to be a quick maybe 20 minutes max picking up our truck on Friday morning turned into a 4 hour fiasco driving an extra 89 miles around town. We will not be using uhaul in the future.

Richard K. 
Évaluation :
5

Nothing great job

CARL JR C. 
Évaluation :
5

oui

CUONG N. 
Évaluation :
1

Self check in is no good if you can't get the app to work and then yall charge a penalty for it!

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZHEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashed M. 
Évaluation :
5

Great service great people they helped me through the process and the customer service was professional and knew exactly what I need thanks and keep up the good work.

JUSTO E. 
Évaluation :
1

The blonde haired woman was quite possibly the rudest person I have ever dealt with in a business. She was very unhelpful and had a very bad attitude. She greeted us by saying "What do you want?" And it went downhill from there. I have no idea why she acted this way as we were pleasant to her. I would never go back here again. The van was very dirty and ruined an item of mine.

TRACEY T. 
Évaluation :
4

I had no proplems at this location. Even learned a new way to shorten the safety chains.

RAY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NOAH R. 
Évaluation :
1

location has poor customer service

Leonard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULENE T. 
Évaluation :
5

Best customer service ever

GUSTAVO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
1

The entire experience from beginning to end was an absolute nightmare. From selecting the correct truck, to the pickup of the truck, the timeframe which I was given to use the truck, and finally the outrageous amount of extra charges. I will never rent from this company again. Period.

Jason G. 
Évaluation :
5

The Workers there are amazing....

OMAR G. 
Évaluation :
5

Only issue I had was that the van I rented has roaches everywhere . The van looks very clean but kept seeing roaches . I took pictures and video

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
1

The lady with the blonde hair was very rude! Would not recommend this location!

Shena S. 
Évaluation :
5

Ladies at the front were awesome!

CHRISTOPHER M. 
Évaluation :
1

Did not recive text that licencse needed to be scanned intil i arrived. Without smart phone would not have been able to rent. Then they have crummy cell coverage so scan app kept crashing. Not sure it could have been less convenient to rent

greg V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL D. 
Évaluation :
3

Didn't really tell me what to do. Just took keys and said it was all they needed. Didn't send any confirmation of turn in till the next day.

Ruben L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale L. 
Évaluation :
2

The trailer had a tire that had a slow leak. So I had to pull over a couple of times to pay for air for the tire. One of the ladies in the office was rude with her tone.

JENNIFER R. 
Évaluation :
5

Everything was perfect. Thanks

SHAWN B. 
Évaluation :
5

I had a very pleasant experience. It was a very easy check in/out from start to finish. I did the mobile pick up & drop off and it was super convenient. My only recommendation would be to tell the cost per mile (past the 30 free miles) price prior to booking. Though I was happy with my ending mileage rate, it would've been nice to know ahead of time.

ROBERT D. 
Évaluation :
5

They were very knowledgeable and helpful it made the transaction very easy and seamless

JOHN V. 
Évaluation :
5

I rent from this location frequently and the service and attention I receive is outstanding !!

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN H. 
Évaluation :
2

Have a better no contact pick up system.

Karl W. 
Évaluation :
1

I was moving alone and really needed the 1 utility dolly and 2 furniture dollies. When I arrived home after picking up the truck, NO DOLLIES! I was so upset. I was told that I they only had 1 furniture dolly. How was I suppose to move my furniture alone with 1 furniture dolly? A dresser!! Then I was told to come back to pick it up! Keep in mind, I've left my car at uhaul so I would have to drive all the way back adding more miles to the truck which I had to pay. After searching for 2 furniture dollies at surrounding Uhaul stores, I was unable to find anything. I cried for an hour because I felt so defeated and I hadn't even started moving furniture yet. Needless to say, it was a very emotional and tiring day. Thank God for my maintenance staff!

ASHIYA W. 
Évaluation :
5

Extremely good people! They're the kinda people who makes the world a better place. Put ah little love in your heart

FRANKLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHA G. 
Évaluation :
5

Everything was great. Great customer service and even when I messed up on my end the uhaul customer service representative made everything correct. That meant a lot for me and made my day less stressful. Merci

stefanie B. 
Évaluation :
5

Very smooth and easy and staff was super friendly and helpful.

KEITH R. 
Évaluation :
1

The two lady's were very unprofessional

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Merci

MARCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

There really isn't anything to improve. The two ladies at the front desk were very warm, friendly, and very knowledgeable. They made the whole process easy and quick. This will definitely be my go to spot for truck and storage rentals.

RAMONDO'S J. 
Évaluation :
3

Make sure they have sufficient utility dollies for rent.

Sylvain P. 
Évaluation :
3

This location is not very responsive. All of my communications had to be done through the 800 number for U-haul. The rental van ran great and it was s smooth drive. However, it was not cleaned prior to our use. With Covid19 protocols in place, I would have liked the cab to have been wiped down (it was not extremely dirty, just not sanitized). I could tell the steering wheel or items a driver must touch were not vindicated. So by answering "no" to equipment clean and well maintained is only referring to the cab of the van and not the rear.

INDIA W. 
Évaluation :
5

The APP made the experience fairly easy and very useful for renting and picking up a van/truck after hours. Merci.

maureen E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN D. 
Évaluation :
5

Customer service was exceptional good. Very friendly

James N. 
Évaluation :
3

Fix the rentals!!!! The alignment was so off and the wipers sucked! Van was dirty too.

Marissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE B. 
Évaluation :
5

None they were excellent and very friendly

Velma S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
2

The front of the van was fine, but the back of the van had crumbs and dirt all throughout it and there was a sign in the office that I found to be highly unprofessional and inappropriate and could even be called offensive.

JACQUERIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
3

Truck a/c was blowing 90°+ air on my feet. Otherwise, was great. Employees were patient and helpful.

MARY B. 
Évaluation :
1

Not friendly at all...

Darrell G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATHANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIARRA N. 
Évaluation :
1

Poor customer service, condescending, disrespectful

Ademola A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamika B. 
Non les évaluations ont été soumises pour cet établissement.

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