Customer Reviews for A1 Recovery & Towing
(U-Haul Neighborhood Dealer)

984 évaluations

1416 S 2nd St   Laramie, WY 82070
(I-80 exit 313 Behind Chuckwagon)

(307) 745-0565

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm

Services dans cet établissement :

Pour nous contacter

(307) 745-0565

1416 S 2nd St
Laramie, WY 82070
(I-80 exit 313 Behind Chuckwagon)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew Marshall 
Évaluation :
5

Great customer service, great representative, recommended and I will be back when needed.

Jesus Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Duerksen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie Rufenacht 
Évaluation :
2

I rented a 26' truck a few weeks ahead of time and then the day before I was to pick it up was told they didn't have one and I had to drive 40 miles from my location to pick one up with no compensation.

Jerry Taper 
Évaluation :
5

Great service and it was quick. Plus the guy was extremely friendly

Thomas LeBar 
Évaluation :
5

Very helpful. Easy to drop off.

Donald Soltman 
Évaluation :
1

Over charged $207 for mileage I couldn't have possibly put on the truck in a 2 hr times span while I had the truck, actual mileage was 2.miles. I was spoken to in a disrespectful and demeaning manner by both the owner and his employee telling me to take my business elsewhere, they only liked to do business with people born and bred in Wyoming. There is an open dispute Ref # 4528620 into this rental, these people should be stripped of their Uhaul affiliation. My experience from the previous rental at my drop off location was equally horrific when I was again spoken too disrespecfully and felt threatened by the employee

KIMBERLY SNYDER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Bukovsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Smith 
Évaluation :
4

Put a sign out by the main road for directions please.

Clyde Myers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry Schwindy 
Évaluation :
4

The payment process was a bit cumbersome. He had to use his phone and I needed to make a change in credit cards and was not received well.

Baillie Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SHIPLEY 
Évaluation :
2

Make the process to actually get the vehicle easier and quicker. It took me half an hour to get through the process.

Laura Prior 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhufeng Fang 
Évaluation :
5

The best U-Haul rental service ever! They went above and beyond for me and made sure my stuff got home safely. I appreciate there consideration and help.

Shawnee Abell 
Évaluation :
5

Excellent professionals.

Alexis Carrillo 
Évaluation :
5

Local Laramie location is always great!

Osea Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Crozier 
Évaluation :
5

This location was the best! What I did have a problem with is the common practice of uhaul to have more reservations confirmed for a single unit meaning you are more likely to NOT have a unit when you show up to pickup than to have a unit ready to pickup. I now have zero confidence if I were to reserve a trailer in the future, ZERO.

Brittany Board 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulrich Adelt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Black 
Évaluation :
5

quick efficient and friendly

Thomas Asay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Ludeke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Osburn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john jansen 
Évaluation :
5

Thanks to Sheldon things went smoothly on a switch out of trailers.

Dennis Hermreck 
Évaluation :
3

The gentleman was very friendly and helpful!

Nicole Beumer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Marlborough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDI WEST 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAM WAGNER 
Évaluation :
5

The guys at A1 are always great, rent from them at least once a year.

Michael Keith 
Évaluation :
3

Didn’t use this location

Seth Norris 
Évaluation :
5

I dropped off after hours but the online return process made it easy. I was there for a matter of minutes and had the receipt in my email the next morning. It was smooth!

Elizabeth Abels 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan ONeil 
Évaluation :
5

The gentleman at the A-1 location is always very friendly and more than helpful! I would recommend this location to anyone that needs to use U-Haul equipment. Thank you so much for having them as a local pick up location. Merci

Mitchell Kelly 
Évaluation :
5

I have no complaints about the people I received my equipment from. However I put in my reservation in about a months advance. The first women who called me from Casper was not accommodating what so ever. I called the original person (Rose) I made the reservation with. Between her and Steve from Upton they were absolutely amazing and very helpful. I picked up my equipment Thursday May 25th as directed per Uhaul, I was supposed to have an extra free day because of the inconvenience. The original reservation was for Friday May 26 thru Sunday May 28th. In order to guarantee the truck they allowed me one extra day Thursday. We then had to pick up a 6x12 trailer in Gillette on Saturday. Between the 15ft truck and trailer I was supposed to be charged $173, that is what I was quoted for one 26ft truck that was unavailable. I have talked to a couple people in Casper WY to correct this issue. I was charged for the extra day of $115, they said they would refund that charge May 29th. Brittany was supposed to be refunding another $101 for the difference of the overpayment of equipment on May 27th. I am still waiting to hear back from her and still waiting to see the refunded amounts. The truck or trailer didn't come with any dollies or blankets but otherwise everything rode from Gillette to Laramie perfectly fine.

Kaley Johnston 
Évaluation :
2

The check in process was frustrating. I already provided much of that information prior to picking up the truck on the online check-in I did the previous day. Also, some of the rented equipment was incorrect. I asked and paid for 2 dollies but only received 1.

Abigail Hutchinson 
Évaluation :
5

Pleasant to work with.

Jon P Wakamatsu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee Malgieri 
Évaluation :
5

Very pleasant people.

Jon P Wakamatsu 
Évaluation :
3

I can't rate this site as I had no interaction with anyone at this location. This is the location I was told to drop the tailer off at. I followed the instructions but the U-Haul site was not allowing all pictures to be uploaded. That is not the fault of A1 Recovery & Towing in Laramie, Wy. This falls on U-Haul corporation. I am not pleased with not having anyone look over the equipment that I returned. Since I have to "Rate the Location Overall" in order to submit this survey, I indicated "average", but I really have no idea. If it was for the on-line drop off process for U-Haul corporate, I would rate that as "Poor".

Brad Ayres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett Smith 
Évaluation :
3

Answer their phone and answer the door ! However when I finally did get a hold of them they were very helpful and took care of my needs as soon as they could

Catherine Dunn 
Évaluation :
5

Absolutely awesome! Everything was easy and terrific! 100 % recommend without hesitation!!

Deb Simpson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David Ryan 
Évaluation :
5

Sheldon was great

Shane Swett 
Évaluation :
3

One employee very helpful and polite and one employee very rude and scarastic. Brothers.

THOMAS BAKER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Jones 
Évaluation :
5

Outstanding service and professionalism by staff.

PETER PICONE 
Évaluation :
5

Clean the windshield and side windows and mirrors before sending it out.

Charles Zalenty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delana Humes 
Évaluation :
5

Shane was great.

Kollin West 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota Reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner Hamp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin lefebvre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Mattson 
Évaluation :
5

The trailer was there on time and the agent was very helpful. He let me use an adapter he had and helped me hook everything up.

Michael A Cabrera 
Évaluation :
2

I dropped off the Uhaul equipment on Friday, but I got an email stating equipment was not returned on the following Tuesday. So, I needed to go back again to the store and found that the employee did not report the returned equipment in the system. It was a panicking moment.

Pramod Adhikari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james ziler 
Évaluation :
2

The person who helped me was professional and friendly, and the process of picking up and returning the vehicle was fast and easy. As for the vehicle, it had not been cleaned in a while - the cab interior was grimy with trash in the door pockets and the cab floor was covered with dirt, rocks, mud, and animal hair. The vehicle needed other maintenance, too. The driver's seat was ripped, the steering wheel grip was partially worn off and crumbly, the driver's door would not latch shut reliably, and the driver's side headlight was so dim I thought it was out when I was driving at night. But it got me and my stuff from Point A to Point B. Also, I think $14 per day is too high for the damage waiver, especially when I still have to pay 89 cents per mile on top of the rental fee, and especially when you're not renting me a clean, undamaged vehicle to start with.

Billi London-Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Riggins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Slaughter 
Évaluation :
1

it sucks that the whole thing relies on my cell phone. there should be set hours and someone always at the desk. when i got there, no one was there. im not from wyoming and had very poor service on my cell phone. it was a miracle that i was able to complete the pickup of the vehicle. not to mention the price -- shockingly high. i was so disgusted by this experience that i chose budget the next week when i completed my cross country move. after having had a few experiences like this, i wont be using uhaul again if i can help it.

Fern Zelton 
Évaluation :
5

I didn't get my deposit back

Sharita Senior 
Évaluation :
4

Not a thing, all is well✌

Bernis SoRelle 
Évaluation :
1

Dis not look over the truck before renting it out to us and it had a bad tire. Also the dolly to move with has flat tires. Terrible experience

madeline keenan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod Hachez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE MACMILLIAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell Oliver 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Billie SmithElkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisha Smercina 
Évaluation :
4

Laramie said if I went over mileage it would cost me an additional 0,4 cents a mile. Turns out I was charged an additional $1 a mile. Quite the difference.

Ana Bode 
Évaluation :
5

Staff was very helpful.

john jansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID KILPATRICK 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Stoll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Morey 
Évaluation :
5

Nicole and Shane were great to work with! They were kind, considerate, and very friendly. All of the equipment I requested was ready to go and very well maintained. My move went very smoothly and I couldn't have done it without their help!

Emily Edgar 
Évaluation :
5

Great friendly service! Recommend to anyone

Mitchell Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevan Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Swett 
Évaluation :
3

Would have good to been able to get the truck in Cheyenne, Wyoming. But you made it available and affordable to go to Laramie, Wyoming instead. Merci.

joseph pearey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Owen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Stahlecker 
Évaluation :
5

I called to adjust drop off time and they were very accommodating and helpful. The person who met me to review my truck drop off was cheerful, helpful, and quick, and very confident in the work they were doing. Great job at A1! I will definitely go back.

Weston Eaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann 
Évaluation :
5

Owner and operator was a fantastic man to deal with!

Wyatt Fornstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch Barnett 
Évaluation :
5

The gentleman at the drop off location was very busy. In spite of that he had a great attitude and we felt VERY well taken care of and would recommend them and use them in the future!

Carl Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Hogsett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Boddicker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne Mundell 
Évaluation :
5

Everything was good!

Herbert Daly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Krause 
Évaluation :
5

The shop was a little difficult to find but the service attendant was super friendly, kind, professional, and courteous. We were in and out of there in no time.

Bianca Jorgensen 
Évaluation :
1

Hire employees that have the ability to be trained and do their job appropriately so that customers do not have to pay extra or be reprimanded for your employee's mistakes. You've lost a loyal customer.

Dusty Barker 
Évaluation :
5

everyone should use a1

Shane Swett 
Évaluation :
5

The man who checked me out was excellent.

Michael Fox 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick Wolfley 
Non les évaluations ont été soumises pour cet établissement.

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