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MAURICE EDWARD WESTON
Customer Reviews for A1 Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not charge $26 dollars for gas when I only traveled 7 miles. That's a little excessive.
Stephen ChaffI rented a van and when I went to pick they have ready for me a truck. I considerer so unrestful and unethical what they did to me. Beside that everything went fine.
Bertha Gutierrezi got double charged and i see no way to fix it
Caleb GraysonAir conditioning did not work
TIMOTHY MCCUEThe salesman at the location we picked the truck up at was very rude. I will continue to use uhaul but will never pick up my truck from that location again. He acted like we were an inconvenience.
Melissa OfsaI had a wonderful experience from calling for a truck location to dropping off the truck.
LISA SHREINER BATESEasy and convenient.
Denise CallenderCleanest truck I've ever rented.
Gerard VaerewyckThe app is a little finicky but overall an easy process
Bryan Wesselna
Debra Mistrikas a first time renter I would have liked to know when i return it I needed to complete it on my phone since the location was closed on sundays
leslie Hastingsthe truck we received had some major issues in terms of how it ran. the inside of the cab was filthy and uncleaned. garbage all over and cigarette butts in the doors. coffee was spilled all over the dashboard and the back of the truck was covered in mud.
TIMOTHY CHESSEYThis owner has a bad reputation and for my first experience I can now see why Harmon the owner doesn’t acknowledge the customer when they walk in Not just with me but other customers interactions where cold and not engaging Back to my experience it took him a half hour of my time for him just looking at an ancient computer to have me sign a paper ,take my payment and get me a key which should have took no more then 10 minutes Not friendly at all So I wasn’t happy when I got the call to pick it up at A1 rental I was expecting my pick up place to be at uhaul like I scheduled
Amanda SpencerSome features were absent in the truck such as usb outlet for electronic devices. Make sure your cell phone is fully changed!
Evgeny TaimanovI reserved my truck the week before, and was told that I could pick it up at 8AM. I was there a few minutes after 8 and it took me over 45 minutes to get my truck. When I brought the truck back,I parked it where I picked it up and was told that because I didn't park the truck in front of the store they couldn't process my receipt. One would have thought that if they wanted the truck parked in front of the store they would have mentioned that fact.
bob adamsWent in at 8 am for my pickup, nothing was ready, the truck hadn't even been checked in from the previous day. Didn't walk out with the truck until 8:45. Very unorganized
Kent WalkerMy dolly and blankets I originally ordered were never out on the truck, and I had to drive to a further store because I was misinformed about availability
Charles FlemmingThanks! It was just what I needed when I needed it. Everything worked great!
DENNIS HENNINGERMake the process go more quickly if possible.
Nancy BueningI pre-ordered so I wouldn't have to wait and I ended up being there for almost 40 minutes which made me late for my pick up and getting back locations between trenholm in Lower Burrell
Dawn JefferiesHire new staff
DAVID PETERSGreat customer service.. Friendly staff
Lisa KahlIt was inconvenient for the trucks to be so far from the lock boxes with the keys. We had to walk back and forth a couple of times throughout the check in process.
Justin KemmlerWell first off I went to pick the truck up it was not clean there was dirt scattered all garbage and debris scattered all over the truck I had to clean it out I had to wipe it down furthermore I filled the gas tank up and they’re telling me that I did not fill it up and charge me an extra $12 I will never use this location ever again
Lindale SmithI was told day before I had to drive hour each way for pickup, they were very slow and helped other customers (inc phone calls) prior to finishing my order
Michael GuerraIt went smooth personal what great
William HensonNothing because the two older gentlemen in the A-1 rental store at Tarentum were super nice and polite! Very hard working!
MARK GRAYTrailer was given to me w/a flat tire.took 1 and1/2 hours to get the trailer,people did not have the right tools to attach trailer to my car.back and forth they go to get tools to somehow attach trailer,worse service ever.
Silvestro NicastroI didn't get the furniture pads or the dolly I had asked for
Tyler BonatestaNothing special, it took awhile to get the truck.
Richard CuddyMaybe a more expedited service would be about all I could add. It took longer than expected to get the truck but the counter person was quite nice and professional. much more than the guy at the Washington BLVD office. Those people over there were just plain RUDE on sunday when I tried to get a truck there on the same day when I already had a reservation and their system was broken! That office will be the LAST place I will go to to rent!!!
Randall LaudrilleHorrible experience! It took an hour to check out!
Julie WoodsonI chose a different location when I rented on-line but it was moved to this location. The gentleman who waited on me was pleasant however the process was painfully SLOW. I provided all the info when I rented the truck on-line but was asked for all the info again. The mobil check in process would have been much quicker however it wasn't available that I know of since my rental site was changed by U-Haul.
Cindy CheckeyeI was very impressed with the gentlemen who assisted me. The man at the desk made sure that I received my rental, despite the online system giving him trouble.
Janelle PickeringHarmon and Bill are great and always very professional and helpful.
Shawn WhelanOnly needed a pickup or van.all that was available was a ten foot box truck .It handled well.drove 72.miles and back
Richard ArtmanCigarette ashes everywhere. Windshield had smudges all over it. Hadn't been swept out in who no knows how long. Person I talked to on the phone from A1 was extremely ignorant. Never coming back here again.
Sean FitzmauriceAfter calling 6 hours ahead of my scheduled pick up time, the rental was not even close to being ready. They were very disorganized. I called that morning to confirm that my rental was actually at the dealership. Some of your dealers rent your units, trucks, trailers, dollies, etc. behind your back. If the rental is returned in good shape, they tear up the paperwork, and pocket the rental fees. This is why people need to call ahead. Southtowne Motors, Indiana, PA. pulled this trick, and it cost me a lengthy drive to this next available dealer, at the last minute. You need to put a STOP to this.
Andrew SmietanaCool spot!
Damien SilversteinCentral reservation desk really made this difficult. Had to days and pickup location multiple times. Even had to cancel additional reservations after I had already picked up the trailer.
THEODORE TALACKINENice folkscc
thomas mcArdleTook far too long to check-in and check-out
Robert KaminskiAfter hours drop off. Did all interaction with them over phone.
Thomas SmithEverything was fine as usual with A1 Rental in Tarentum.
SHAWN WHELANEverything was great as usual!
SHAWN WHELANI wanted a bigger truck and the pick up location was not what I requested but it turned out to work ok.
Mandi KennedyI have always had a good experience with A1 rental!
SHAWN WHELAN