Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.
Matthew Czyl
Évaluation :
5
Le client n'a pas laissé de commentaire.
WASEEM ALFAHEL
Évaluation :
5
Great service
Dan Hogan
Évaluation :
5
Outstanding service!
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Estrada
Évaluation :
5
Everything went well. Thank you.
Jim Smalley
Évaluation :
5
Honestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.
Jessica Piatek Vargas
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS LITTLE
Évaluation :
5
Self check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...
Victor Pereira
Évaluation :
5
Gary was super nice.
Keith Kowalczyk
Évaluation :
5
Well run operation. Staff courteous and very helpful.
John Keating
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jame Quinn
Évaluation :
5
Rien
frank estrada
Évaluation :
5
Gentlemen at the front desk was awesome! Would definitely recommend this spot
Salvador Gonzalez
Évaluation :
5
Great service, outstanding experience
RICHARD DOUGHERTY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Cunat
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank estrada
Évaluation :
5
Completely satisfied with your service
Terry Griffitt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Van Houghton
Évaluation :
5
Le client n'a pas laissé de commentaire.
john chambo
Évaluation :
5
Perfect experience
Cheryl Staruck
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew McCann
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Halsey
Évaluation :
5
Awesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.
David Schweizer
Évaluation :
4
You have leak from drivers door seal
Nicholas Mezes
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamara Kinn
Évaluation :
4
Le client n'a pas laissé de commentaire.
Curtis Beeman
Évaluation :
5
Owner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Early
Évaluation :
5
Le client n'a pas laissé de commentaire.
Casey Talbot VanEpps
Évaluation :
5
Put the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest Pandya
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonathan Graika
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Guenther
Évaluation :
5
All good
Kenneth Pochocki
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ibrahim ramulic
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony DeMarco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard vanko
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen Hart-Bryan
Évaluation :
5
Good people
Jehad HAMDAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Sulda
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Dorn
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE BRAUN
Évaluation :
5
Nothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.
EUGENE S BINEK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin Gruba
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan beard
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID WEYERS
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUN HE
Évaluation :
5
Very customer friendly.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zbigniew Radecki
Évaluation :
5
Great personal service from pick up to drop off! Def recommend using this location.
JASON WENDT
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHLEEN KING
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Fechner
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Richter
Évaluation :
5
👍👌
Jurdanas Riauka
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Very helpful business.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
I love this place.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Hogan
Évaluation :
5
Everything was wonderful.
Dan Hogan
Évaluation :
5
I informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.
William Hartzell Jr
Évaluation :
5
Everything was great. Especially the service.
Wayne Klein
Évaluation :
5
We never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Merci.
JANET MCAULEY
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Expérience générale
Évaluation :
5
This was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!
Patti Robbins
Évaluation :
5
big man was awsome
rafeeq ashraf
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kewonte Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Ticknor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Ticknor
Évaluation :
5
Used this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL NORRIS
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Expérience générale
Évaluation :
5
Guy at the front was excellent. Excellent service à la clientèle.
Hyunsu Jung
Évaluation :
4
The only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.
sara sanchez-centeyuque
Évaluation :
5
The service was excellent and the staff thanks
Victoria Burton
Évaluation :
5
Le client n'a pas laissé de commentaire.
matt bando
Évaluation :
5
Le client n'a pas laissé de commentaire.
rafeeq ashraf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Wilhelm
Évaluation :
5
The whole transaction was very smooth
Anastacio Maciel
Évaluation :
5
Van needs Washer fluid
Phil Rinaldi
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBORAH DUFFY
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Guenther
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Duffy
Évaluation :
5
None. Rental process was quick and easy using the app.
Robert Obias
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig Schetler
Évaluation :
5
A general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.
Greg Scheet
Évaluation :
3
While the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.
eileen donahue
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Borgard
Évaluation :
5
It was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours
Arun Varde
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Slaber
Évaluation :
5
Gary, at this facility, is your star player!
Dave Schwarz
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Expérience générale
Évaluation :
5
Quality work nice guidence
ashraf rafeeq
Évaluation :
5
Le client n'a pas laissé de commentaire.
HECTOR RANGEL
Évaluation :
5
the phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.
terayl sehwebka
Évaluation :
5
Gary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.
Dave Schwarz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent Galvan
Évaluation :
5
Make it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!
Kelly Stokes
Évaluation :
1
I was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.
ADEOLU AJAYI
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gloriana cinquegrani
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Scavone
Évaluation :
1
Charged me twice
Courtney Lee
Évaluation :
4
This location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1,5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1,5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.
Paul Quaglia
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marc Zawicki
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken Dust
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREA KINSELLA
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Expérience générale
Évaluation :
5
Convenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA LANE
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Expérience générale
Évaluation :
5
We had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY FREGEAU
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erik Hallgren
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMIE SKRABA
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT JENKINS
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE REESE
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Expérience générale
Évaluation :
5
Very well managed and maintained.
BRANDON BAWEL
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Expérience générale
Évaluation :
5
The facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M Fassola
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN JONES
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Expérience générale
Évaluation :
5
The women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise hartley
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrea kinsella
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Expérience générale
Évaluation :
5
Great service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY DWYER
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Expérience générale
Évaluation :
5
Katherine is very helpful!
TOM SEFRANEK
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike hough
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Expérience générale
Évaluation :
5
Friendly staff. Clean, well-maintained, and organized.
Michael McCarthy
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Réservation
Évaluation :
1
The receptionist has rude and nasty attitude. And wasn't very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn't seem willing to help me at all
Annie N Evans
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Réservation
Évaluation :
3
the staff was helpful.
Privacy Request
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Premières impressions
Évaluation :
5
The manager was very helpful.
Privacy Request
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Premières impressions
Évaluation :
1
Booked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy Request
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Premières impressions
Évaluation :
4
I didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy Request
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Premières impressions
Évaluation :
5
I had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy Request
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Premières impressions
Évaluation :
5
I need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy Request
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Premières impressions
Évaluation :
5
Very easy. Thank you.
Privacy Request
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Premières impressions
Évaluation :
5
Bill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.