Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I want thank everyone I talk to at A1 Self storage for there excellent customer service
James C
Évaluation :
5
Paid way more in gas due to the slope of the driveway making the starting fuel amount deceiving. Had just over 3/4 of a tank after 5 minutes of driving but stated tank was full at pickup.
Robert M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry K
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherie S
Évaluation :
3
I specifically waived CDW coverage since my used credit card has coverage for all rental vehicles. That's how I made and confirmed the reservation, including online check-in. My final contract and bill had it added is very small type. I will dispute the charge and send copies of my reservaion and its confirmation to my credit card company.
Matthew C
Évaluation :
5
Le client n'a pas laissé de commentaire.
WASEEM A
Évaluation :
5
Great service
Dan H
Évaluation :
5
Outstanding service!
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank E
Évaluation :
5
Everything went well. Thank you.
Jim S
Évaluation :
5
Honestly this was the most seamless and easy rental experience. I would highly recommend and plan to use again for any future needs.
Jessica P
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS L
Évaluation :
5
Self check-out cumbersome, taking pictures inside and out of the van while pouring rain when returning van...
Victor P
Évaluation :
5
Gary was super nice.
Keith K
Évaluation :
5
Well run operation. Staff courteous and very helpful.
John K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jame Q
Évaluation :
5
Rien
frank e
Évaluation :
5
Gentlemen at the front desk was awesome! Would definitely recommend this spot
Salvador G
Évaluation :
5
Great service, outstanding experience
RICHARD D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany C
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank e
Évaluation :
5
Completely satisfied with your service
Terry G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl V
Évaluation :
5
Le client n'a pas laissé de commentaire.
john c
Évaluation :
5
Perfect experience
Cheryl S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H
Évaluation :
5
Awesome facility. I’ve rented from A1 Storage of DG in the past & will continue doing so the opportunity arises when I need another van/truck rental.
David S
Évaluation :
4
You have leak from drivers door seal
Nicholas M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamara K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Curtis B
Évaluation :
5
Owner was very helpful and friendly. Easy to deal with. Will definitely use again!
Mary M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Casey T
Évaluation :
5
Put the real price of the mileage on your web ad page for example I was charged. 99c/ mile while the ad on web said. 79c/ mile
Ernest P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonathan G
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry G
Évaluation :
5
All good
Kenneth P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ibrahim r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard v
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen H
Évaluation :
5
Good people
Jehad H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom D
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE B
Évaluation :
5
Nothing! Austin at U Haul did an outstanding job meeting my truck needs. Excellent customer service. Would recommend this location to everyone.
EUGENE S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan b
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUN H
Évaluation :
5
Very customer friendly.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zbigniew R
Évaluation :
5
Great personal service from pick up to drop off! Def recommend using this location.
JASON W
Évaluation :
4
Le client n'a pas laissé de commentaire.
KATHLEEN K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian R
Évaluation :
5
👍👌
Jurdanas R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Very helpful business.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
I love this place.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan H
Évaluation :
5
Everything was wonderful.
Dan H
Évaluation :
5
I informed the uhaul agent Gary that the roof leaked while it rained during my rental span and water leaked from the roof all over clothes I had in garbage bags that I washed.
William H
Évaluation :
5
Everything was great. Especially the service.
Wayne K
Évaluation :
5
We never had one issue with our unit. Always easy access & convenient! Would come back again, if needed! Merci.
JANET M
|
Expérience générale
Évaluation :
5
This was the best most seamless experience for moving I have ever had! Thank you for all your help and professionalism!
Patti R
Évaluation :
5
big man was awsome
rafeeq a
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kewonte T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry T
Évaluation :
5
Used this facility in the past and was happy to get a space this time. Sold house and moved north to be closer to grand kids in Gurnee. Space was adequate for our needs and convenient for the time we needed it. No problems getting in or out when we needed to.
PAUL N
|
Expérience générale
Évaluation :
5
Guy at the front was excellent. Excellent service à la clientèle.
Hyunsu J
Évaluation :
4
The only downfall was the small truck didn't have a ramp. Luckily my grandson is young an healthy. We just move my temperaturpedic bed.
sara s
Évaluation :
5
The service was excellent and the staff thanks
Victoria B
Évaluation :
5
Le client n'a pas laissé de commentaire.
matt b
Évaluation :
5
Le client n'a pas laissé de commentaire.
rafeeq a
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline W
Évaluation :
5
The whole transaction was very smooth
Anastacio M
Évaluation :
5
Van needs Washer fluid
Phil R
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBORAH D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah D
Évaluation :
5
None. Rental process was quick and easy using the app.
Robert O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig S
Évaluation :
5
A general Uhaul comment: Self pickup process is absolutely insane. Needing to provide passport, or place of work contact, secondary contact does not make sense. If the renting person can walk into the rental place and provide drivers license photo, sign the rental agreement and leave with rental truck, then the picture of the drivers license and a digital signature should be all that is needed when doing self pickup.
Greg S
Évaluation :
3
While the folks at A-1 Storage were very nice, the process took WAY TOO long. We literally took four (4) pictures of my license and two (2) selfies. In the past this has been a pretty quick process, not sure what has changed.
eileen d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew B
Évaluation :
5
It was very easy to check in and the staff was quite friendly. Return was also easy since I could drop off the key into the drop box in case I reached after closing hours
Arun V
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S
Évaluation :
5
Gary, at this facility, is your star player!
Dave S
|
Expérience générale
Évaluation :
5
Quality work nice guidence
ashraf r
Évaluation :
5
Le client n'a pas laissé de commentaire.
HECTOR R
Évaluation :
5
the phone agent as well as the place where i picked up the truck treated me well. they were well versed in what to do and how to make it all happen.
terayl s
Évaluation :
5
Gary is great. He is professional but has not forgotten what people being stressed out over a move is like. He helps you in detail with at the rental ticket, and explaining things, and showing by example.
Dave S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent G
Évaluation :
5
Make it easier to access customer service via phone. Wait times are too long! Also, do not have the button automatically clicked for the $14 insurance coverage when signing up online. I had to spend a lot of time getting my money back for this!
Kelly S
Évaluation :
1
I was delayed for 2hrs because the manager insisted that i needed a lockbox code that U-Haul did not provide to me. The movers i hired were paid without working and they left me to go do the packing myself. U-Haul still charged me full price after messing up my moving plans.
ADEOLU A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gloriana c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
1
Charged me twice
Courtney L
Évaluation :
4
This location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1,5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1,5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.
Paul Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREA K
|
Expérience générale
Évaluation :
5
Convenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.
REBECCA L
|
Expérience générale
Évaluation :
5
We had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay
JAY F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erik H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMIE S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE R
|
Expérience générale
Évaluation :
5
Very well managed and maintained.
BRANDON B
|
Expérience générale
Évaluation :
5
The facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!
Robert M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN J
|
Expérience générale
Évaluation :
5
The women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.
denise h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrea k
|
Expérience générale
Évaluation :
5
Great service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.
TIMOTHY D
|
Expérience générale
Évaluation :
5
Katherine is very helpful!
TOM S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike h
|
Expérience générale
Évaluation :
5
Friendly staff. Clean, well-maintained, and organized.
Michael M
|
Réservation
Évaluation :
1
The receptionist has rude and nasty attitude. And wasn't very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn't seem willing to help me at all
Annie N
|
Réservation
Évaluation :
3
the staff was helpful.
Privacy R
|
Premières impressions
Évaluation :
5
The manager was very helpful.
Privacy R
|
Premières impressions
Évaluation :
1
Booked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.
Privacy R
|
Premières impressions
Évaluation :
4
I didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!
Privacy R
|
Premières impressions
Évaluation :
5
I had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.
Privacy R
|
Premières impressions
Évaluation :
5
I need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.
Privacy R
|
Premières impressions
Évaluation :
5
Very easy. Thank you.
Privacy R
|
Premières impressions
Évaluation :
5
Bill at A-1 helped make our move that much easier. he was friendly, helpful and organized.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
