Customer Reviews for A1A Convenience
(Concessionnaire U-Haul dans le voisinage)

125 évaluations

463152 E State Rd 200   Yulee, FL 32097

(904) 875-4431

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 8h pm
  • Sam : 9h am à 9h pm
  • Dim : 11h am à 8h pm
Heures d'ouverture spéciales
  • 6/29/2022 - 7/29/2022: 1h00 pm à 9h00 pm

Services dans cet établissement :

Pour nous contacter

(904) 875-4431

463152 E State Rd 200
Yulee, FL 32097

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 8h pm
  • Sam : 9h am à 9h pm
  • Dim : 11h am à 8h pm
Heures d'ouverture spéciales
  • 6/29/2022 - 7/29/2022: 1h00 pm à 9h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Drop-off location had very poor access and very tight parking.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent L. 
Évaluation :
2

We originally had it reserved for pick up at 8:00 am. When we got there the location did not even open until 9:00 am. We came back at 9:00 and no one was even there to get us the keys. I called Uhaul and they tried to send me to a different location and charge me ANOTHER deposit because whoever was supposed to open the location never showed up (not my fault) but still Uhaul was wanting to charge me an additional deposit since they would have to send me to a different location. Someone finally showed up at 9:45 am. So our reservation was overall an hour and 45 minutes late!

SARAH K. 
Évaluation :
3

Gentleman was rude. He told me I had to move the trailer, expecting me to maneuver a crew cab pick up into a tiny space to make it more convenient for him. It is a difficult location, extremely busy large intersection.

Erin P. 
Évaluation :
5

Great location..accessible and convenient

Craig M. 
Évaluation :
1

Got charged from both locations which caused an overdraft on my account. Pissed off and will be calling later.

Candace C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H. 
Évaluation :
1

Store is shared with a shady liquor store. Clerk was rude. A homeless man that hangs out by the trailers checked my lights for me. He was the best part of this experience.

Joe K. 
Évaluation :
1

This rental location was bizarre. There were a couple of trucks and trailers located behind a seedy liquor store and checkout was long and arduous. Another renter told me he noticed the proprietor urinating outside the building. Even though I'd specified that I did NOT want insurance protection on my original application, I was charged an extra $30 for this item. I can only surmise this was added during checkout on the proprietor's smart phone which was impossible to read. I had no recourse, unfortunately. The trailer was extremely old and the receiving facility said they'd never seen one that age and in such poor condition before. Renters should think twice about using this place.

Richard H. 
Évaluation :
2

The fuel was not marked right. It had less fuel in it than the guy showed me. I have a picture of what I took of the fuel before I used the truck other than driving it around the block to my old address where I took the picture. It's like only 2 to 3 miles away from the store. When I returned it we had to spend 40,03 to put the fuel where they wanted it but not actually where it was. Please help us.

Ollie H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Parrie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

The construction made things difficult and the agent only hooked up the safety chains on the trailer I rented. I had to lift the trailer myself to put it on the hitch. Never saw any type of trailer dolly.

Thomas F. 
Évaluation :
3

The exhaust system was very loud. No offer was made to have a different truck when there were more at the location. Fuel was not accurate and had to be adjusted.

Raymond A. 
Évaluation :
1

Nobody present during business hours. Very dirty and unkempt.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

montie J. 
Évaluation :
3

The location was closing because the building was sold. Contractors were in the process of removing in-ground fuel tanks so parking, etc., was a little unusual. The staff was prepared and make the rental experience work out just fine. I'll have no reservations renting from this retailer again after their move to their new location.

Jay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

Seedy looking location. No clear signage. Had to do a u-turn to get to it.

Daniel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ailetha T. 
Évaluation :
3

Treat UHaul customers equal to your liquor buying customers. Don't make them wait.

Jesse R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAZ M. 
Évaluation :
2

I will never rent from UHaul again. If you would like to contact me, I'll speak to you about it.

Amy F. 
Évaluation :
1

The merchant did not have a clue what was going on

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
3

Didn't really value my time. Unclear if we were done and able to leave.

KATHY B. 
Évaluation :
1

There was one person working a liquor store, a convenience shop, and uhaul rentals. It was a very long process and I was unable to get a hard copy to keep in the vehicle in case I needed to provide to Police. I also need for my company records. Very bad experience

DARRYL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
2

Rude guy when I turned in the key

Dustin S. 
Évaluation :
5

My experience was very good. I had an emergency with a broke down car on the interstate. They had what I needed to haul the car. They were a life saver on new years day when we couldn't get a wrecker.

Connie N. 
Évaluation :
1

I had to wait almost an hour for the place to open to get the rental. The truck was dirty, low tire and check engine light on. The Uhaul representative was going to give me a rental credit and send me to another location since they were late opening. I was getting ready to leave when the finally showed up. I feel i should have still been given the rental credit for the hour of wasted time and the condition of the truck

Eric S. 
Évaluation :
2

The manager first said we couldn't drop the trailer because they already had too many. Theee was also a mixup with the contract. After waiting for nearly an hour, and talking to several representatives on the phone, we were finally allowed to return the trailer. After driving 14 hours with it yesterday, then getting up to unload it, this was very much a poor experience. I expect an adjustment to my payment or I won't be using U-Haul in the future. Thanks, Pam Cooper

Pam C. 
Évaluation :
2

Very rude. Tried to charge for returned equipment.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUDY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
2

Its very difficult to find inside a liquor store with no signs, Rude customer service.

YORLIN O. 
Évaluation :
5

We had a reservation and even spoke to uhaul via phone to confirm. When we got there the location was closed. We were on the phone with uhaul trying to find a truck for 4 hours (most of which was on hold). We ended up having to drive to Florida to find one. We were told by uhaul that we didnt confirm our reservation (which is 100 % false as i spoke via phone and have texts confirming). On top of all that, the cost was more than originally quoted despite the $50 "discount" we were told we would get due to the inconvenience. The entire experience was horrrific. From this point forward, if we need to rent a moving truck or trailer, we will be seeking out a different company.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
3

I was told to leave the keys and they would check it. They didn't check in the uhaul until after the time was due so they charged me another day rental. Also said that I didn't put the uhaul back at the right fuel level. I have pictures of b4 and after. Worst experience ever.

Johnny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
2

Clear the staff did not know how to handle the return.. the return site was in a liquor store. And I have yet received a receipt from the rental

Robert. E H. 
Évaluation :
2

Rude people

Todd M. 
Évaluation :
4

The return location was very helpful. So many problems with returning because the pickup location did not do their job correctly when it came to returning from the previous user and then obviously didn't know how to dispatch equipment made everything very difficult. This location seemed to help resolve the issue.

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
3

Don't even try to use the app at this location, it took 30-45 minutes of loading because the internet service is so bad.

Shawn P. 
Évaluation :
3

First of all stop overcharging people. I reserved my truck and the bill was only $43 when I made my reservation based on my input and mileage estimate, the miles were off but not to the degree I was charged. When I went in to pick up vehicle the guy just ignored my reservation and told me to take it up with Customer Service and I had yet to here back from anyone. From $43 to $95 WOW a big rip-off.

Corwyn R. 
Évaluation :
3

I did not get the rental until 530 pm I returned at 506 pm and was charged for an additional day please credit my credit card

Michael T. 
Évaluation :
4

Nice

robert Z. 
Évaluation :
2

It was uncomfortable going into a liquor store to pick up a trailer. That's not a place that I would normally go into. The people there were nice to deal with but the atmosphere was not good.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
5

The drop off location was great; but UHual corporation sucked on this trip. 3 "800" numbers and 45 minutes on hold to get the right drop off location in the system.

BRUCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
1

Did not tell me there was an additional charge for dropping off at location vs. Telling me so I could drive 10 miles up the road to where I picked up the truck. Also charged me for obviously old damages to tire and rim of truck. Closed contract and said my bill was 1700 and some odd dollars then simply told me to call customer service. Absurd.

STEPHEN A. 
Évaluation :
3

There is no space for picking up or dropping off trailers. I almost damaged my truck because there was no space for maneuvering to hook up to the trailers in the back of the building with the people in the shop directing me.

Michael I. 
Évaluation :
5

Just did not get the receipt of total

GLYNEASE J. 
Évaluation :
3

Service was quick and efficient. I do wish they would include miles with local moves

Melvin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
3

All trucks rented for long distance should have cruise control. Lack of cruise control became a real problem with pain in the leg ankle and foot.

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP P. 
Évaluation :
2

Not have anyone loitering around the liquor store uhaul parking area leaning on uhaul equipment wanting to help connect trailer to vehicle. Also I would have appreciated the a receipt providing me with the actual dollar amounts on the rental receipt (paper or email). But I will continue to use uhaul for all my moving needs.

Cipriano R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WARREN L. 
Évaluation :
1

Changed my drop off without my approval English was very poor. Store was very unkept

Christine B. 
Évaluation :
1

U-haul had no office and was ran out of a convenience store. 1 Person was running the store, liquor store adjacent to the store and U-haul inquires. Was the worst U-haul customer service I've ever had. 1 star is too much for this location.

Ross K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula M. 
Évaluation :
5

Convenient and professional. Positive experience.

KYLE D. 
Évaluation :
3

Roadside assistance was a complete joke. The representatives were condescending and showed a complete lack of compassion.. I sat on the side of interstate 675 south in Atlanta for over four hours waiting for a tire to be changed that blew out within the first 30 minutes of my 5 1/2 hour drive to Jacksonville. The person who changed the tire was excellent, no complaint with him whatsoever. During my time waiting for the tire to be changed I waited on hold twice for over 50 minutes trying to get help. After that ordeal I had to get a hotel for the night because it had gotten dark and I had lost faith in the safety of the truck and trailer. The truck also only had air conditioning intermittently as well and the oil change light came on. I submitted a case for my issues and received an email that I would be contacted…that has still not happened. During drop off in Yule the person who checked the equipment in said she even placed my contract on hold and said I would be contacted…. Nothing! Now I received an email that says my equipment has been turned in and shows $0 charges? Does this mean I will receive a credit for the $500 I spent on bad equipment that was clearly not road ready when I rented it? Please contact me as soon as possible to discuss 904-562-0084

CHANDRA K. 
Évaluation :
1

Attendant unresponsive and not knowledgeable of his products. Would not participate in unwrapping and unloading car dolly dropped at this location. Refused to accept our truck - no place to store it.

Kelly R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin T. 
Évaluation :
5

Went far and beyond for me. Very pleased

samuel T. 
Évaluation :
3

Water began to leak from roof, some of my items got wet due to the leak

Brianna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Have electric outlet in the truck for freezers

Sandra W. 
Évaluation :
5

The trailer seal was damaged and all our stuff in the back was soaking wet when we opened the door..to include the door dripping with water..

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard H. 
Évaluation :
4

Difficult to get into from the direction I came from. Better signage would be helpful.

STEPHEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

See above note.

George A H. 
Non les évaluations ont été soumises pour cet établissement.

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