Customer Reviews for A1A Discount Beverage
(Concessionnaire U-Haul dans le voisinage)

593 évaluations

855 Anastasia Blvd   Saint Augustine, FL 32080

(904) 827-0923

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 7/14/2022 - 7/17/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(904) 827-0923

855 Anastasia Blvd
Saint Augustine, FL 32080

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
Heures d'ouverture spéciales
  • 7/14/2022 - 7/17/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard F. 
Évaluation :
1

The place just didn't have a good feel to it. The guy there was not unfriendly, but not friendly either. I get the impression it was just his personality.

Dave S. 
Évaluation :
1

I called first and the person said come down it's here it's ready. I got there 20 minutes later and he was the only one there and proceeded to let everyone but in front of me to buy lottery tickets etc. while I waited almost 40 minutes. He then tried to get me to write on a pen and paper all of my information I told him I wasn't comfortable with that I had done it all online. He then proceeded to huff and puff and said he had to turn his laptop on. He then proceeded to wait on more people in front of me. The inside of the truck was filthy food crumbs a half inch of dust all over the dashboard. The check engine light came on almost immediately. The next morning when I woke up the two auto trailer tires on the driver side or flat. I put air in them it must be a slow leak because they did hold up for the day. I had to put air in them again before I returned it. I told him about these issues and he did not seem interested. Very disappointed.

Darren F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky I. 
Évaluation :
1

Didn't tell us there would be extra charge. Made us backup and unhook trailer.

Maritza M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

Very nice man who owns the gas station but he's one guy and super busy. This is the 2nd time I needed a UHAUL trailer and he was the only one who had the 5x8 available. Nothing wrong with this location but judy time consuming.

Karin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

Once again your company moved my return location multiple times. Of course the subsequent location was not in favor of the customer. More mileage, time and gas. From my experience, U-Haul is a terrible company to have to deal with. I have NO desire to have to deal with you ever again. I am telling everyone I know to stay far away from U-HAUL.

Vickie R. 
Évaluation :
5

owner called ahead to confirm all we me. appreciated that.

Terry C. 
Évaluation :
4

If you are not going to have crank lifts, have a person every time to lift it, its way to heavy for any average person. Cost me an extra $100 to buy jacks and stands when full. Also , I hit my head on the foof and the rivetts cut me. Not at all good. The drop off was great, those people represent you well!

Kent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Great experience quick in and out.

thoMS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
2

Gentlement was nice howevet it is important to ensure the Uhaul equipment is working optimally. (The truck tire was going flat and I ended up having to get road side assistance later in the same evening. It was also leaking fluid and it ruined the driveway I pulled into (staining the concrete with oil/fluid from the rear wheel passenger side. Also, the haul representative needs to ensure connection to Uhaul payment and reservation gateway is working properly. It was not and he tried 10 times over the course of 45 minutes and ended up finally creating a manual ticket. Check out time was over 1 hour. Ensure the uhaul location has another individual to assist instead of one person running a quick mart register and also attempting to operate a Uhaul location.

Mark M. 
Évaluation :
3

Very nice man but he was running the gas station store and filling in Uhaul contracts. I felt like it took way longer than it needed too. Thankfully another customer attached the hitch and connected the lights for me while the one man show was dealing with other customers. He did check all the connections before I was able to leave.

Karin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn S. 
Évaluation :
5

Enjoyed the experience and the assistance I received was great.

Larry L. 
Évaluation :
5

Great customer service!! I have been renting U Hauls for 40 years. Best experience I've had by far

thoMS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lonnie B. 
Évaluation :
2

The owner started SCREAMING at us as soon as arrived. I asked for help and she said no. She told me if I didn't like the trailer up perfectly that she wouldn't accept it and would charge me extra. I asked for help - again, she said no. Yelling at me the entire time and belittling me. I did the online checkout and left, so she called me to tell me she was charging me extra fees and continued to belittle me. If extra charges show up on my credit card I will be calling U-Haul corporate to discuss.

Judith C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

The trailers should be on pavement so they can be more easily maneuvered. There should be an employee available to assist, or even hook up the trailer to ensure it is done safely and properly and to test the lights.

Denise D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

The owner's of this location are friendly, helpful and the easiest pick up and drop off experience I've had renting a truck or trailer.

Todd A. 
Évaluation :
2

After declining insurance this location slipped it back in on my contract. Truck was filthy. I had to clean the seats before we could use it. Several items were also left in the truck from previous rental. Prior to picking up rental I was contacted twice telling me that the first truck would not be available and they would have to substitute for another truck. After this I received a second phone call saying that truck was not available and we had to go to another truck. Not a great experience

Eddie S. 
Évaluation :
5

This site was awesome! Very friiendly and helpful.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R. 
Évaluation :
5

Thanks

JAN P. 
Évaluation :
5

Really nice people and great customer service. Made return very easy

Trish C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Great experience, super easy, even offered discounts, pleasant people. All in regard to the pick up in FL and drop off in GA

KAREN P. 
Évaluation :
5

Very smooth pickup and drop off of trailer.

Terry C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

This was a great experience. My man (OWNER ) was amazing made the process quick and easy. Will definitely being going back for future rentals. Thanks again don't forget to rub the booda

CHESTER D. 
Évaluation :
5

Service was outstanding

THOMAS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH J. 
Évaluation :
5

They are friendly and knowlegeable

WILLIAM A. 
Évaluation :
5

Great service

ANDREW H. 
Évaluation :
5

Very professional

Richard K. 
Évaluation :
1

Made an unnecessary 40 mile trip to a drop off destination as instructed on my confirmation only to find out that they did not have more room for the 5x8 trailer and I should find another Location. I called U-Haul service center and after 30 minutes on the phone I was directed to another corporate location that was reluctant to accept the drop-off but finally did. I was asked questions like where did you get the drop off location when it was stated on the conformation receipt. More issues that I would like share with a U- Haul representative that can make a difference. Tom Scheirer 904 687 4430

Thomas S. 
Évaluation :
5

customer service was great

KIRK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Clean, lady did her job. Ok place to return.

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HENRY J. 
Évaluation :
3

Not convenient to my location.

KATHLEEN M. 
Évaluation :
3

Quit sending them to dealers who don't have the time to jump away from their C-Store register and assist a customer properly. The man I dealt with was very nice but, I don't believe this simple transaction should have taken an hour plus of my time.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
4

Small shop, not very appealing to the eye but the service was top notch for the one guy working. He was super busy and found time to help me. He got me taken care of and on my way quick and easy. Awesome service!

WARREN H. 
Évaluation :
5

Easy and convenient.

PETERJAMES A. 
Évaluation :
5

Friendly and honest people.

JOSEPH S. 
Évaluation :
1

I was told no one would be there to help me hook it up. When I did get there the total trailer was filled with rocks. I had to sweep it out myself as the owner could not leave their convenient store. It took me close to an hour to clean it out. An hour of my time is worth more than the $35 rental fee. Better yet she is going to charge the previous renter. So she's making money off me cleaning. So unprofessional!

Hubert M. 
Évaluation :
2

Inspect the equipment

MCLAUGHLIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMITRIS P. 
Évaluation :
3

This van was absolutely filthy dirty, inside and out. There was chocolate melted on the steering column, the windows were were dirty, the outside of the van was very dirty. So much for having it "COVID clean".

Leonard W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYANNESHAUGHNE A. 
Évaluation :
1

they decided to close for the weekend without informing anyone!! They did not answer their phone or have a recording saying they were closed.

John G. 
Évaluation :
5

Professional service

Karen S. 
Évaluation :
5

Pick was quick and friendly. Drop was the same. Equipment was clean and appeared well maintained.

EUGENE F. 
Évaluation :
5

The gentleman that assisted me was very polite, knowledgeable and helped me very much. I was impressed with his professionalism. Will definitely use this location if I need a UHaul again.

DOUGLAS M. 
Évaluation :
5

No improvements needed for this location. The gentleman who assisted us was friendly, professional, and extremely helpful.

RONALD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
3

Rather short with customers and demanding about equipment return.

Donald T. 
Évaluation :
1

The service was absolutely horrible. I requested to pick up my uhaul at another location but was called 2 days prior stating that I couldn't pick up my uhaul at that early of a time at my original choice. I am glad someone else was with me because I did not feel like this was a safe pickup location.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR O. 
Évaluation :
5

The owner of the store was great, very helpful.

PAULDARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

By far the best U-Haul location in the area. Ash is such a helpful person. We have had very bad experiences with 2 other U-Haul locations nearby and nearly gave up on U-Haul altogether. We are so happy we found Ash and A1A Discount!

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
3

I took a pic of the odometer and it did not match my contract it was under by 7 miles or ×79c over by $5

PETER K. 
Évaluation :
5

Everything was great.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKOLA E. 
Évaluation :
5

Always rent from this location and it's great

KRISTIN E. 
Évaluation :
5

I had to buy the insurance even when I told them I didn't need it, so that was an extra charge.. but overall it was a fast transaction.. I only needed the truck for 30 minutes and drove it a total of 10 miles..

JAN W. 
Évaluation :
5

Great staff big help with all aspects of renting

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
4

Small convenience store. Store manager was very helpful and friendly.

Joseph D. 
Évaluation :
1

I booked an 8ft pickup for a simple, short task. It turned out to be anything but. First, I was sent to the wrong location, which had no pickup trucks. Then, with no explanation as to what happened, I was sent to the place on A1A. The lady that was running this U-Haul location was rude, overbearing, and dishonest. When I explained that U-Haul had sent me to the wrong place, she said "Well, you must have done something wrong." Then, she tried charging me more than what I was quoted online. She told me I had to purchase the insurance or I couldn't rent the truck. I then had to spend the next 30 minutes uploading pictures of my drivers license on what had to have been the slowest online system I have ever seen. I ended up getting the price I was quoted without the insurance, proving that the lady was a liar and was just trying to overcharge me and waste my time. After I was done with the truck, I completed the online "return my truck" feature, which told me to park the truck and drop the keys in the drop box, which I did, to only receive a call from the place where I rented saying that I hadn't completed the booking. It was exhausting from start to finish, I am done using U-Haul, you guys have gone down the toilet.

Jeremy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
3

Simple and easy

COLLIN H. 
Évaluation :
3

The pick up process was easy, efficient, and the clerk was very polite! My only complaint is that the truck smelled like urine. The smell was SO bad, we cleaned and sanitized the whole interior before making our trip north.

JENAH M. 
Évaluation :
5

The clerk was very friendly and even though we didn't have a prior reservation eager to help accommodate us in getting the size UHAL we needed!!

TAMIKA L. 
Évaluation :
5

very nice people to deal with

renee H. 
Non les évaluations ont été soumises pour cet établissement.

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