A1a Grocery Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

Putting wrong info into check in. I had already checked in online. Charged me again unnecessarily. Took too long

Évaluation :

1

Uhaul picked this place to drop off. After being on the road for 9 days I pulled in and the guy behind the counter told me to take it somewhere else they don't take trailers.

Évaluation :

2

The online check in and check out is tedious and time consuming. You need to streamline the process.

Évaluation :

1

Attendant was unfamiliar with U-Haul computer system and spent an hour trying to figure it out while I stood there waiting for my rental vehicle. Location does not stock requested items such as pads. Vehicle was dirty.

Évaluation :

4

Wet clean truck great AC smooth ride.

Évaluation :

1

Not use the location!

Évaluation :

1

THIS LOCATION AND THE MALE EMPLOYEE WERE THE ABSOLUTE WORST EVER. He didn't know how to work the U-haul laptop to rent the vehicles, and asked me to help him with the previous customer because he couldnt understand what he was reading, and even asked me to read the screen for him to complete my own rental. I waited 45 minutes while he helped the previous customer, who ended up leaving without a rental, because the employee couldn't figure out how to rent it to him. He barely spoke any English, he did not walk around the truck to review it before the rental, he handed me the keys and pointed to the direction of the truck outside, and his overall customer service was HORRIBLE. Why bother to have a Uhaul at this location, only to ruin the company reputation? After I returned the rental, he was again of no assistance in explaining all the charges on my receipt and said to call Uhaul if I had questions, which I did because I ended up being over billed. I went back to this location and another employee who was worse than the first, gave me his cell phone number and said to call him in the morning? His personal cell phone? WTH? This was THE WORST rental experience I've ever had, and would not encourage anyone to shop this location, let alone rent anything. IF I COULD GIVE A NEGATIVE RATING I WOULD. HORRIBLE AND GROSS TO EVEN ENTER THE DOOR.

Évaluation :

1

When I tried to explain my situation with the fuel guard I was informed that no worries and everything was ok. I picked a truck with a half tank and returned with half tank. And now I'm being charged more than the contracted rate. I will be disputing the 72 $charge.