Very friendly, positive and helpful. Overall, a pleasant experience.
Pamela D
Customer Reviews for AAA Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Review issue with duplicate payment process
Josefina Rwell as i found out after my trip, everything was covered in dirt!! the truck looked clean, but after the trip, my containers, refrigerator ... every thing !!! looked like i drove through a dirt storm!!! it was awful! But also the loaders I hired from Uhaul site, were terriable! they were an hour plus late!! one couldnt speak english. I loaded my storage unit myself! Then all they had to do was load a picnic table 2 chairs, 4 containers an a refrigerator! they had no tools, which was the reason I hired them! my daughter ended up removing doors! they spilt water all over my tools! they were careless about everthing! worst move ever! never had any issues with Uhaul before! i called their boss several times , all they cared about was getting paid! they asked me 5 times for payment in less than an hour ! for a 2 hr. job, that they only did 40 minutes of work ! I had to re set dollies in truck , they left them loose and standing, didnt bother to secure $3500 dollar refrigerator!!! i had the ropes available! believe me awful, told them to pick up BLACK Patio table an 2 chairs, he grabbed a grey one! i ended up with damages to my refrigerator, dresser, the drawers of refrigerator, and lots of dirt!! worst trip ever!
Sharon CFay, who helped us check out, was wonderful. She was knowledgable and so helpful. If needed, will go back to this same location. The truck was clean and still she offered to sweep out the back. She went above and beyond to make sure our rental experience was excellent.
Stacy SThe truck I rented had the check engine light on the entire trip. The facility was clean and the staff very helpful. This was not our original pick up preference and the supplies of boxes was not with the truck. The U-Haul service on the phone told me to pick up the supplies elsewhere. Poor service and when I asked to cancel the supplies and refund my credit card, I'm still waiting. Expect disruption to your plans in CA as there is not enough truck stock.
Keith EThis wasn't the location I picked, and I had to drive out of the way to get my trailer there. However the person who helped me was great and I'm happy with the service HE provided.
Michael RLe service a été excellent. The gentleman that helped me was very knowledgeable and helpful. Would highly recommend this location.
Kimberly SThe process was smooth. The dude running rhe register knew what he was doing and I was in and out no problems.
Ben BMake pick up location for equipment closer to home. I lived in Oceanside 92054 and had to travel for over 15 miles when there were at least 3 other locations, including the one that installed my hitch, within 5 miles.
Rex TThey were nice.
Malena GBig concern was there was no lift or crank to get the trailer hitched. And there was no notification sent with the reservation that I would have to do all of that by myself. After calling UHaul and the area manager he said he didn't have one there because there was no way to store it without it getting stolen. The store owner at AAA Fuels was incredibly nice and helpful (thank you to him) and was kind enough to help me lift it. But if he wasn't there or it had been anyone else I would not have been able to pick up the rental!
Taryn HThe customer service was amazing. I'm very satisfied with my experience in both the U-Hual company and the location providing the service!!!
Michael MThey charged higher rate from my original rate and kept me for more than half an hour there. My return location got changed and the total amount was a lot more than I reserved it for. Terrible experience and would not do any rental from UHaul again.
Kay ZFast check in and checkout at the end. No issues period.
Leon LNot a dedicated U-Haul drop-off location. A gas station that contracts with U haul as a drop off location. Their printer didn't work, and they nitpicked about the amount of gas that we refilled the truck with. Had to pay extra because they said it was lower than when we rented the truck.
sean FMy reservation was very messed up.. I arrived to be told that my 15' truck had been given to another lady. Her reservation also had my information, like my address and credit card info too!! My reservation had her address, but the rest of it was correct. I was given a 10' truck instead, then charged for the 10' AND her 15' truck!! I had been assured that they had rectified the error, which was not true! I also was charged the incorrect fee per mile for the mileage and the insurance too (which I had declined). PLEASE contact me via email to repair these issues! Holly Richerd hricherd@gmail.com
Holly RHorrible! This place was so frustrating. First off my reservation was moved to this location that is 30 min away from my requested location. I arrived on time and waited 30 minutes in line because there was only one person there and she would help the gas station customers whenever they came in and the uhaul customers whenever she had time in between the gas station customers. The person in front of me for uhaul had accidentally booked for 9pm instead of 9am and so the 30min I waited were for her to help this person change their reservation all while helping every person that came in to buy weed, crack pipes, and mushroom chocolates, or gas. The woman was doing her best but this was a completely inefficient and frustrating experience. Not only did I have an hour added to my move time by my reservation being moved to this far away location (30 min there and back) I had another 30 min frustrated waiting for service. This threw off my entire move day and I had to pay movers by the hour for times that I was arriving late. I will never use uhaul again.
Amanda FThe representative at this location was the nicest, and most helpful individual I have worked with. He made sure to inspect every aspect of the hookup to ensure I was traveling safely. I would definitely use this location again when renting a U-Haul in the future.
Nickolas GUnfortunately it took awhile for me to be check out because the person handling who happens own the store was busy with her customers. So I didnt leave as expected . Also Im surprised with the amount I was charged . I live just 2,6 miles away from the U haul station then I was charged 40 plus miles and paid $79 . I just drive the van to Rose Valley Storage , then went home, unload then drove back to storage to unload again. Carry some things , went back to house . After cleaning I drove straight to return. And Im overcharged insignificanlty. How did i accumulated 46 miles?its ridiculous. We are loyal customer but with this incident i might as well go somewhere else and tell my ffriends too .
Emmanuel SFast and efficient check in and check out of the vehicle. The employee was very helpful and kind. My questions were answered nicely. I will be happy to return for service again. Merci.
Elaine RI over poured gas due the gage wasn’t reading properly & my over amount won’t be returned , very disappointed!!
Carlos AEverything was Great!!! Thank you!
ELAINE KThis was an incredibly bad location. There was no parking. The neighborhood was poor. There was no help. It had no cell service. I had to squeeze fifteen foot truck into a tiny space. Absolutely awful. Stunning that a company of your scale offers such an incredibly negative and rough customer experience. I will tell people about this. Many of them.
LUKE WVery well satisfied as always!
JANEA CVery accommodating as when I got there, my reservation was still not in the system but they helped me to get the vehicle i need. Thank you very much!
JANEA CSomehow the reservation I set up on uhaul.com was completely wrong. The employee at the location had to re-do my reservation because it showed the reservation was for a trailer that would be TOWING my truck. And the system would not allow him to proceed. I had a similar problem at another location in town with the same reservation type. This should be resolved, as it tripled the amount of time I would usually spend with the employee to get the trailer and go about my business.
Adam SWe had to pay for 4 gallons of gas when, we refilled the gas to the same level we took it out. I talked to Jim, the person who helped me in the morning and let him know it was NOT 1/4. He took notes and told me it was not going to be a problem. When I returned the truck, they charged me for extra gas. When talked to the person helping me, he told me he does not charge anything that, it is U-Haul who charges for it, I explained to him that, U-Haul goes for the input they put on the documents and that, it had to be corrected before submitting, he seems to not understand and told me that, I need to bring it out to U-Haul for them to correct. This is unacceptable as, it should all had been avoided if the counter person inputs the right information. First time this happens to me on the many times using U-Haul or rental vehicles. Thank you for your time and, hopefully it can be corrected. God bless.
Jose RExcellent service.
sean mThe owners are good people.
JOHN MThe truck I reserved was not returned in time so I had to settle for a van. Other than that the gentleman at the facility was cool
Willie DExcellent service and equipment.
Ghee AJimmy was awesome and very pleasant to work with, very patient. thanks Jimmy see you again!
Paul CThanks for the prompt check-in and check-out procedure.
Craig MLady said they didn't want the trailer because there wasn't enough room. Only space for trailer was where this one car parked. It was hers. She finally moved it and we put the trailer there. She was not helpful at all. But place was clean.
Robert WRented a 26 ft truck the paperwork showed a quarter of a tank it was more like an eighth of a tank also the bed had not been swept out left messages on answering machine but they didn't listen to them before contacting me
Michael BRien
Don AHi, I would like to address three issues regarding this receipt. 1. I never authorized SAFE MOVE coverage. It was added without my knowledge or consent. This charge needs to be refunded immediately. 2. The truck was returned fully cleaned. I will happily provide photographic evidence . 3. The attendant at the gas station where i returned it insisted that she could not come out to do an inspection because she was alone and couldn't leave the register. This is questionable at best, and brings to mind the question of why does your corporate policy allow for a return agent to deny an inspection until the customer leaves? The ample cameras within the store are sure to have recorded both audio and video of the agent denying the inspection. I am demanding a refund of both cleaning fee and safe move. While I'm at it, I would like to request a courtesy refund of the rental and mileage charges due to the aggravation this situation has caused as well as me having to take time from my schedule to deal with this clearly fraudulent overcharging. Barring a total refund, I will be more than happy to file a well documented dispute with my bank, as well as a police report for identity theft, as my name appears on a receipt, authorizing a charge which I did not authorize. Your satisfactory response is eagerly awaited.
bruce eI returned my rental 7 hours after picking it up and was charged for another day. I was led to believe that I had the truck for 24 hours. NOT 7 hrs
SHERYL JGet rid of the huge plexiglass partitions all over so I can have a clearer conversation......otherwise great
Michael WThe receptionist making the appointment needs to be more professional. The store and location was polite and helpful. Not rude like the girl over the phone,
Pyly HThe front end of the truck was out of alignment and the ball joints seemed ready to fall apart. Very unsafe on the freeway.
MIKE HThe utility dolly and blankets I ordered were not supplied. Fortunately, I didn't need them.
Edward BAll good!
Andrew KGreat service
skye lCan’t improve anything. They were great!
larry jI was told one price and got charged more and no one is returning my call
BELINDA GClean overall station Do not rent out trucks that have problems Revise procedures for roadside assistance
Fernando SU-Haul charged me for an extra day (4th day) when I did not have it a 4th day. The only thing I can think is the gentleman did not input my info (after checking things) until after 3pm, even though I arrived at 2:40pm.... Can you refund me?
Brian SDidn't notice till the next morning that one head light was out so that delayed our departure till the sun came up. Then two hours in the oil light came on checked it and was 2 qts low so had to stop and take care of that ! So all this delayed our drop off which was in the dark hard to find and raining! I believe for the price we paid this was unsatisfactory! Sorry just my opinion!
william dPersonnel amical.
Austin RAll went very well. No improvement needed
Patricia NThey are always trying to over charge consumers I rented a pickup truck for 2 days and got charged for 3 days. Last time I rent at this location.
Juan HWas a terrible experience overall First we couldn't pick up the truck from the original location we chose online no locations had 20' truck available. The truck had no gas and we were asked to bring it back with a 1/4 of a tank Last we chose a location to drop it off and they would not check in the truck We needed to go to another location to drop off the truck
Scott WPut up a bigger sign because it was hard to find.
Robert DFriendly stuff
fransico gAbsolutely a great truck
Elsa Call went well, excellent experience
william m