Le client n'a pas laissé de commentaire.
Deana N
Customer Reviews for AAA Loans LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My card was overcharged over 200$ and i am not happy about it. If that charge isnt reimbursed i will be calling to see to it that it gets reimbursed immediately. I paid 213 on the day upon taking the truck. The total came out to be 426. My card should have only been charged the remainder due to the prepayment. Any suggestions or advice on how ro recover that money would be greatly appreciated. Thank you for your time, other than that my rental experience was satisfactory.
Jarred MThe truck was dirty and old. Steering was loose and lights did not work
Nathaniel HI did return the trailer late, it was 9:42 friday night when it was returned. I guess by returning it 5 hours late i get double charged even when there are extra trailers the same size for other customers in the lot. It's not like it's lost revenue for u-haul for someone who drops it off after hours. I was charged $27,18 two times on my credit card. Please help me make sense of it. Thanks from Randy Snodgrass
Randy SAbsolutely terrible. First trailer had one tire that was wore well past the wear mark and had a shake to it. After arguing with the owner he changed trailer to a different one that had 3 inches of mud on it and refused to clean it. I have pictures of trailer when I picked it up. I do not recommend this place to anyone that has to haul a trailer out side of 10 miles.
Shawn DI just dropped the trailer off on a Sunday when it was not open. The lot to drop off was big and easy to park the trailer. The online drop off procedure was easy, however when I tried to upload the pictures it kicked me out and left me hoping that the checkin was done ok. It was so I guess all went ok.
Gary BThe associate I worked with wasn't too friendly
Logan AThe gentleman at this location is always courteous and gets you through the check-in process quickly and helps with hooking up the equipment.
Travis DThe owner was rude, and disrespectful. I asked him for a U-Haul and he stated he didn't have any available, made a reservation on the app, and got a U-Haul. He acted as if it was an inconvenience to him
Alyssa HI cannot think of anything to improve on my experience.
Mark MI dropped of the key and got a thank you. That was the whole transaction.
GARY NInspect the equipment before lessor arrives..
Robert LThe man at Garden City location when returning the car dolly was rude. Threatened to charge extra because of putting the dolly "2" parking spaces off from where we had picked it up! Fell on the uncleared ice trying to repark it with no assistance.
Eddie BCustomer service was excellent. Very helpful and polite
Antonio Pyou ol
resuigo cHelp with improved equipment such as (hitch).
Ernestine WThey are always so friendly and they help any way they can.
Linda DNothing I think you are lucky to have that gentleman working for you
DONALD DThe man who runs the store was rude, hateful to me because I had some difficulty seeing out of my mirrors while backing up to drop off the trailer. Then he complained about having to give me my deposit back. Does not work well with the public.
Traci BGet rid of the old man. He was rude and a liar. Acted like he didn't want my business.
DANIEL RRien
Wayne GThe owner at the facility is very helpful.
Whitney BSelf drop off
Coby JThey attempted to charge me for furniture pads that were never given to me to use.
Sunny PSuper nice and professional
Eduardo MTruck was dirty, ie cab smelled bad, windshield dirty, interior not clean.
Marvin KNot sure I trust this site on 13th in Wichita. I picked up the van with 3/4 fuel and when I turned in the van in Garden City I filled the van between 3/4 and full to be safe and was billed $24 for fuel. I wished I would have taken a picture of the fuel gage before I left Wichita. Honestly, it's not the money it's the principal of good business. I also called twice before pick up to be sure I rented a appliance dolly as well and that wasn't arranged either.
Paul Hperfect location for me to do the drop off. the key almost doesn't fit in the drop box slot. I almost gave up but just pushed it through as hard as I could
Patty TReally don’t like the $20 charge for after hours drop off and then doesn’t open until 10 in the morning.
Thomas BCollen was very helpful. Thank you.
erich sEvery Thing Was Great ! Thanks Chuck
charles dYou don't have any choices. I had to take the incorrect equipment or get nothing.
Derek AVery unhappy with the after hours charge. I returned the trailer 2 days early. Uhaul will get a chance to rent the trailer sooner and I still got charged $20. I did the return on line. Very disappointing.
Thomas BEl electric trailer, jack for the car haulers
steve pWe showed up at 4:45 to rent a car tow dolly. The guy was outside smoking a cigarette and told us he had already shutoff the computers and to come tomorrow. This location still has posted online and at the store that they close at 6pm. Even if they now close at 5, we showed up before closing with ample time to hook up a trailer. We had to leave town that night and had to rent out of town, we were forced to rent a more expensive type of equipment because they had no smaller tow dollys available in IOWA. Just because the man at the Garden City location didn't want to help us, we had to pay double. It was a very poor experience and this is not the only time we have had trouble with this person. He is very rude and argumentative.
Phoebe KThe 15' truck that I was given was VERY muddy on the outside, and dirty in the cab. There was litter in the box (styrofoam)the front windshield was dirty and I had to clean it to drive safely. I was supposed to have a 7:00a pickup time, but when I went to Uhaul's web page, the system couldn't find my reservation. I picked the truck up after AAA Loans and Uhaul opened at 10:00 and was notified that I had to have the truck back by 4:00p that same afternoon. I had a two bedroom apartment to load, move more than 30 miles and unpack BY MYSELF, and Uhaul gives me less than 3:00 hours after drive time to move???? What the hell are you people thinking NEVER DOING BUSINESS WITH YOU AGAIN. I'll recommend that anyone thinking of renting from Uhaul go elsewhere
earl bGreat people. They were responsive and made it easy.
Guy TSo easy to work with.
Daniel BNa
Amalio VThey told me none of their trailers had ramps. Made the job more difficult. It was also never explained that there would be an extra 20 fee for off hour drop off.
Chris K