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GREG GERARD
Customer Reviews for AAA Rent A Space
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Would recommend
Jason WalkerMarcus always takes care of me and I appreciate it.
Aaron Mosley JrTruck was not setup for 24/7 truck share, got there and had to wait until it opened even though I was supposed to just get my keys. And then the truck that I was supposed to receive was full of furniture.. and was forced to take a 15' truck. Really disappointed
Mitchell WieseThe person working was not happy that I showed up. It was almost closing time which I didn't know. So he had to re log back in the computer to get me started. I understand it was a few minutes to closing. But he could have been more pleasant and not angry. He wasn't mean but you could tell he was very aggravated. Besides that everything went well.
Michelle MiddletonThe owner is a super nice person. And this is the only location I have ever dealt with. But this last time I dealt with an employee not the owner and I'm not sure if he was the one responsible but the inside of the truck was a mess. I actually cleaned it out with Lysol wipes before taking it back. There was pizza wrappers from the last person and candy wrappers under the place that holds drinks. There was dried mud all over the inside. I had to wipe down the dash. The tires had absolutely no tread on them whatsoever. And of course that's not the employees fault that's U-Haul. Causing us to actually get stuck!!! We ended up having to call a wrecker and get help and the service could not believe the tires on the truck as well. I'v taken pictures and will file complaints with appropriate channels.
Andrew WoolumImprove website loading times and server timeout functions for those on 2G speeds, i.e. on mobile plans without high speed data.
Chris HeltonAnswered all my questions via phone. Check in process was easy, so was after hours return process
Rasheed FlowersRenting here is super easy and very convenient.
Darrell BrockThis was an after hours drop off. This also went smoothly.
Pamela NottIncredibly helpful, Marcus assisted us with all our needs when our moving plans suddenly changed on us.
Christopher TothThanks for letting me rent for the hour I needed.
Timothy DUCKGreat customer service, online booking for same day was easy to do, overall great experience
Bradley MathenaDidn't really care for the dolly being loaded when I asked not to have one, this takes up space and makes the truck smaller. The seal actually broke going down the road and the dolly was sliding around while driving. Only thing I would change. Everything else was great.
Noah SmallwoodI would rent from them again
CHARLES RAINEYMarcus is excellent. He is ALWAYS looking out for his regular customers. I for one appreciate it. Keep up the good work, the Mosley's appreciate you!
Aaron Mosley JrLove this UHaul location!
Darrell BrockThe Uhaul representative who assisted me was friendly courteous and efficient. Will recommend this location to my friends.
Melody JonesMy experience was excellent!
Theresa MoleFirst time using UHaul... had a great experience all around.
Jennifer VickersNice people, brand new van, no issues, everything was as I expected it to be.
SCOTT KILGORENo Issues.
Joseph Homannothing
Carl BatesMake it cheaper. Not sure how 20$ a day became almost 200 for two days
Jonathan HuffSimple drop off after hours. Reported mileage , took some pictures and done. Only complaint is it is very dark at the drop off location during after hours. Would recommend putting some lights up.
Aaron AdamsWindshield on the van was very dirty with bugs. I am too short to reach it to clean it. It should have been cleaned before I picked it up.
Whitney CoxVan is always EXTREMELY dirty and I was supposed to get a call from U-Haul a couple of weeks ago because this is a persistent thing, and crickets!
AARON MOSLEYI was expecting a call back from the district manager about the horrible condition of the van.
AARON MOSLEYThey didn't even know the key was there, even accused me of calling the wrong location, then finally found the truck.
Mary SmithRental clerk had a very negative sour attitude, wasn't friendly. Pickup location wasn't open on time when I dropped off. Had to use the app to do drop off. Box truck did the job but wasn't clean inside, everything was grimy and the passenger seat had caulk or paint on the seat cover. Cargo area had alot of small debris on floor. I won't use this location again if I need to rent equipment.
Craig Neagobon
abror ruzievWhen I got the quote for the UHAUL it was a lot less than the actual price of it. May want to give a more accurate rate for rental if it's going to include $50+ in taxes and fees
micah lainhartRien
Rene CotoI called for a pick up you all said you didn't have one at either locations close to me told me you had one 17 miles away got there and you didn't have me a box truck , then the man lied and said I drove it 90 miles I drove it 48 miles. Try being honest if you're wanting to improve. I'll never use uhaul again.
April HarrisonAlways a great customer experience at this location! Service is quick, accurate and friendly.
Oscar VegaWorker was extremely personable, helpful, and inviting. Place was clean and organized. Would definitely use this place again.
Brian FarleyBad things happen, including locking keys in the vehicle. The Ford Transit (9') van is particularly unfriendly when this occurs. You need to give out a second set of keys, or advise renters more thoroughly, or provide roadside assisters with more training or better equipment.
Gil Smithjust show up they take care the rest easy and friendly place I go back if I need to for my next rental hands down thank you so much
tony greenGreat Service!! I would definitely recommend to others.
Charles DydascoExcellent service & equipment!! This is my local go to u-haul dealer every time!!
DAVID CLARKAll was good
angel gonzalezStaff was very friendly and professional…Great service!
Ron HowesI think 104 dollars is to much for in town move and for 6 hours.
Clarence SkeensWe had not problem with our experience. Will use this location again. Thank you for making it simple and easy.
Toby MillerStaff member was kind and knowledgeable.
Walter DickTruck cab was very dirty
Suzetta SmithIt would be great if you allow the customer to save their license/picture for future rentals. Especially if they are frequent renters. Sometimes the service quality isn't great, and uploading photos is hard to do.
JESSICA AUSTINParking uhauls
doug ilesLower the price.
Scott CheeksPickup was great. Super friendly guy running the place. Saved me $30 on my total by finding an incentive to drop off at a different location.
Ben VagaseGot there late so he let me unhook and come back the following morning so I didn't have to haul it all over.
Patricia MorrowSuper clean and very helpful staff.
Reginald BolerThe mileage is way too high other than that they are very clean And the staff is very friendly
Michael BaranowskiPersonnel amical
Norman Schott