Customer Reviews for AAlways Hookin Towing
(U-Haul Neighborhood Dealer)

Évaluation :

4

I did not drop off At the noted place. I dropped it off at 10:20 am on Monday morning, April 15, 2024, 3776 Anderson hwy. Powhatan, Va. 804-598-5268.

Évaluation :

5

Extremely helpful and courteous.

Évaluation :

5

Good people at this location. Very helpful, thanks.

Évaluation :

5

Easy to work with, will definitely use this location in the future

Évaluation :

5

Everything went well. My go-to location for trailer rental

Évaluation :

1

District Manager picked up vehicle on Nov 27th and checked it in on Dec 6th. Where was the vehicle for 10 days? We were not even given the opportunity to take a photo of the mileage. Today someone from a different Uhaul location than where it was rented attempted 5 transactions against my debit card totaling $33 320 plus change. Bank of America has now locked my debit card and our checking account.

Évaluation :

1

Don't be misleading about pricing. Actually include the ordered materials.

Évaluation :

5

I did a walk in with no Res. All my info was in the system from a previous rental. I was on the road in about 15 min. It could not have been easier. Outstanding experience.

Évaluation :

5

Awesome people, very helpful and will always call them if and when I need moving services again.

Évaluation :

2

Pick a drop off place closer to our home. We had to drive 40 minutes to get to the drop off location

Évaluation :

4

Rien

Évaluation :

5

Make the rear of the trucks a air ride suspension as I had alot of broken glassware that was well packed ,but the stiff rear suspension bounced boxes up and down and this was how the glassware became broken

Évaluation :

4

shop was closed but was easy to find and parking was easy

Évaluation :

3

Elderly lady was only person on site and appeared not to be strong enough to lift the tow dolly tounge so I did it myself. It was very heavy for me at 78 years old. She was very helpful but should have a stronger person on site to assist

Évaluation :

3

I have rented U Hauls MANY times. I drove this truck directly to my son's home (about 7 miles) and pulled into his driveway. We loaded the truck and were ready to pull out when we noticed the rear passenger tire was not only flat but had a slice in it and a dent in the rim right near it. This was not noticed when I picked it up but I did not hit anything. It took 3 hours to get a repairman to the house and then he had the wrong size tire. It delayed our move by more than 4 hours. U Haul did extend my contract and the repair is probably beyond their control but that tire must have been damaged before I rented the truck but the damage not made visible until there was a lot of weight in it.

Évaluation :

5

Thanks for having what we needed .

Évaluation :

4

There was problem with my 24/7 reservation and I could not get truck key from box. Tried calling u-haul customer service. Just awful. Waited and waited. Never able to speak with a representative. Fortunately, I was able to contact local owner and we made arranges for me to access key. Think I would still be on hold using the u-haul customer service #

Évaluation :

5

Cindy was very helpful when I called for questions!

Évaluation :

3

I dropped the truck off when this location was closed for a holiday so I did not meet anyone. Overall, I was very pleased with my experience with U Haul. Thank you.

Évaluation :

1

Stop over booking your trucks! A month before reserved truck shouldn't mean I have to drive 55 mins away from my original pickup spot to make sure I get a truck the night before my move! Thank goodness one of the managers Tamara (Pantops location?) took time out after 5pm on a Friday to help me over the phone because no one from corporate will answer the phone. She was amazing and very helpful. If it wasn't for her I probably would have never gotten a truck.

Évaluation :

5

Interaction with staff was excellent. Unrelated to the provider I had difficulty with doing the return on the app. The staff were also helpful and responsive to the above concern and had it resolved within an hour or so of notification. Thanks to Tiffany!

Évaluation :

2

Get people that are open normal hrs or that can use the uhaul online to pickup/ drop-off the truck. Employees should also be fully clothed and dressed for business not bed time. Employees should also be able to read a gas gage as I returned the truck with more gas than I left with but got charged for 3 gallons? 3 gallons in a 60 gal tank won't move the needle

Évaluation :

5

Always Hooking is the best and I will go out of my way to use them!!!

Évaluation :

5

I changed my location the day before I needed the truck added 50 miles to my travel also did not step jup a phone check in and out dkis mo like either of these

Évaluation :

5

Representative person at the pick up location at Mineral, VA assisted me in mounting and inspect the Tow Dolly on the vehicle hitch in order to make sure that I have I safe trip to my final destination. Respectfully and sincerely, Mr. V

Évaluation :

1

Getting the keys was ridiculous. They forgot to give me the moving blankets. I had to use my personal linen to protect my furniture. I was ignored by customer service when I made a complaint. There was a rat trap in the back of the truck with debris from and garbage from previous uses.

Évaluation :

5

Make sure the mirrors are solid. The right mirror was not stable and when your drove it moved, which made it hard to see on the right side.

Évaluation :

5

Friendly and efficient neighborhood dealer. Very ready to work with!

Évaluation :

3

Make the pickup location in the same CITY as the reservation. If you don't have a truck at the original RESERVED location, GET ONE THERE!

Évaluation :

1

My UHAUL experience was very stressful and time consuming. WHen i came to pick up my truck for rental in Chester VA. 45 minutes away from my original location I was suppose to pick it up originally they did not have the truck there. I then got re routed to MINERAL VA. and whole hour away from that location and an hr away from where I was using the truck and my original pickup location. Being charged >69 a mile and having to drive over a hundred miles just to pick up the truck and take it back is not something that is convenient in any way. I will not be using UHAUL ever again probably because it just seems like an unorganized company that lacks good customer service. Anytime I would try and get someone on the phone for customer service it would take 30-45 minutes just to get a live person and then they would pawn me off of another customer service rep. and never really help me or answer the questions i needed. The worst experience I have had in a long time with a company.

Évaluation :

5

I should not have needed to pick up at this location. My reservation was for Fluvanna. When that truck needed maintenance the replacement should have been brought to Fluvanna instead of me being charged for an extra 100 miles to pick up and return

Évaluation :

2

Availability near needed location.

Évaluation :

3

Dropped off the truck after they were closed

Évaluation :

5

Cyndi was amazing. Her customer service was excellent. She went above and beyond in all aspects of the rental experience!!

Évaluation :

3

Good people facility was a bit rough

Évaluation :

1

You over charged me by 306 and overdrafted my bank account. Since you then issued a refund and have withdrawn it. I will be contacting an attorney as I have proof of your fuck ups and over charging me as well as overdrafting my bank and now pulling back a refund you owe me

Évaluation :

3

Cab was a bit dirty on the inside. I didn't really notice until I went to drop it off since I loaded some items in the cab for the trip.

Évaluation :

1

I was told to go to mineral va to get at transport. It was delivered to Charlottesville va! 4 HOUR DELAY! You suk! U owe me for that delay time. Call me 270 963 8608

Évaluation :

5

Have the truck where the app says it is or take a picture of the truck where it is. The app said it was in the South parking lot, but it was in the North parking area. I wasted some time looking at the wrong truck for the ID number. That was the only snag in the process. The rest was great!

Évaluation :

2

When a customer makes a reservation online.... Make sure the location chosen actually does UHAUL BEFORE it gets to the day before pickup.i had to drive an extra 45 mins to pick up a truck (that was not the size I reserved) because they told me that the original place that I chose does not do UHAUL anymore.

Évaluation :

2

We had to self drop so from where we could determine to drop the truck we couldn't find a drop box so we left the key hidden and left a note to call us for the location not knowing that we had spotty phone reception in our new location by the time we got a text message the lady here was very nasty on the phone with me as if I was doing something on purpose and although I can understand they were trying to make money from a early rental since we turned the truck in a day and a half early there was no need to be so nasty. I would never rent from this place nor recommend them.

Évaluation :

5

Very clean truck,Michelle was great to deal with ☝️☝️☝️

Évaluation :

5

Cindy went above and beyond to get me going before norm business hours. She was very concerned that all worked out. I would use this location and recommend this even if it where a little further or out of the way. I had to drive 100 mile to get truck and meet mover after talking to her her I knew it was going to work out.

Évaluation :

5

Manager was very accommodating and friendly.

Évaluation :

5

Great job! Thank you for a wonderful experien experience.

Évaluation :

5

Top notch service from when I arrived and dropped off the trailer. Will definitely use them again...

Évaluation :

3

Phone-based check-in again, so the following isn't really locaation-specific. The check-in process said it completed, but found out the next day that my truck was still showing as checked out. When my wife visited to return our trailer, she inquired about the truck - The helpful folks here made sure it was checked in, but noticed a significant mileage discrepancy - no doubt a result of the discrepancy I had reported in the check-out process. I would have been billed $900 for the mileage difference. So... Phone based check-in was as disatisfying as the phone based check-out was. Again, not sure if this review space is supposed to be for the return experience or the return location. The experience sucked, the location was fine and irrelevant for a self check-in.

Évaluation :

5

It was a great experience to use your company. I was already stressed out with dealing with my husband's illness and being admitted to hospice. The vehicle was a dream to drive. The seats were comfortable. I have arthritis and usually I'm in a great deal of pain when driving a great distance but the comfort of this truck made that issue nearly non-existenant.

Évaluation :

3

Devise a way to unhook a heavy trailer that doesn't involve brute strength. I had very difficult time removing my rental trailer from my vehicle. I am 78 years old and needed help .

Évaluation :

3

The staff at this location went above and beyond my expectations to make my rental easy.

Évaluation :

5

I don't think I have ever dealt with someone as helpful as Cindy. She went above and beyond on the customer service.