Poor internet at this location so mobile pickup took over an hour. Then the access code wasn't sent to us so we had to call multiple times before pickup complete. Maybe it would be better during working hours.
THOMAS M
Customer Reviews for AJ's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No fragrance in the vehicle. Difficult to log into the system.
GIOVANNI RFine for remote drop off, but not a good place to rent from.
MARK SI dropped the truck off after hours.
John APleasant and accommodating.
Janice ACab was not cleaned as it should be. There was some type of chewing gum all over, including steering wheel.
JASON DI kept getting requests to tow a U-Box trailer along my journey. I was also told to return the U-Haul at a location other than what I had booked. Had to convince them to make sure I return the U-Haul to the location I had booked for.
Dhruv GThis is the second location I was told to go to in one day. The first location on Route 83 refused to take the truck. I understand that you want to provide more locations but the people at these sites have no customer service skills. Frankly they don't care about UHaul or it's customers.
Frederick TOld glasses, liquid spilled from previous renter. Truck interior needed to be cleaned better, if it had been at all. The agent we dealt with here was fine.
Charles KPrice wise could be lowered
Miguel MEasy pick up, great customer service
John MI was charged a cleaning fee when the truck was in absolutely disgusting condition when I picked it up (heavy smoke smell, dirt and crumbs everywhere, some gross white stain on the dash). The truck share 24/7 didn't work and I spent over an hour and a half to try to get in touch with customer service and to be able to pick up my rental.
Kasey ZThe staff that gave us the truck was extremely nice and helpful, which was really appreciated.
Glen SThe truck was filthy! We are in the midst of a pandemic and the cab of the truck could not have been dirtier or more disgusting! I was physically disgusted by it. The smell was awful and there were ashes on the floor from a previous smoker. It was the worst I've ever seen when renting a truck.
Laurie SPlease add lights where the equipment is parked.
Dennis RThey are very nice and helpful.
KRISTIN MThe U-Haul was not clean from back. The floor was super sleepery and it took my one hour to clean that first.
Shaishav SUhaul 24x7 service is garbage. Location and pick-up were perfect but Uhaul services are old. living in 2021 the process on the website is still stuck in the 1990s. The location of Uhaul was great but Uhaul's 24x7 service is ridiculous.
Pawan DI recommend getting the driver's license and background check done when the customer signs up and save that early morning call to a third party to verify ID.
John LNot enough space to park more than four Uhaul trucks. I had to park it on the side of the building.
Gabriella NHad trouble after retrieving the key. Got an error at the retrieve and dispatch screen on my phone. Had to live chat with someone and email her pictures of the van. I was delayed about 30 mins but we were able to get the issue worked through and I ended up emailing the support person the pictures she needed, in order for me to drive off. In other words, the online rental process wasn't as smooth as expected, but it was fine in the end. The return was simple and everything worked fine with the pictures and key drop off.
Kris KAwesome shop, thank you
Kaitlin MThe app froze several times
Gunther RKeep supplies on hand such as moving blankets.
Thomas CGreat place to rent. Quick pickup and dropoff.
Pavan CThe parking for uhaul is bad it's too small and dark. And lock for the keys is bad too
Khoshaba HKeep doing what your doing. Excellent customer service! Nice folks!
Ray SI had more than one debt from my account. Movers weren't available but had debit my account before being notified I wasn't in there area.
Cora CMerci.
AAMIR MAll good.
Kristin MThe original location we were given did not have the truck available. We were sent to this location in Lombard and they did a good job helping us out.
Steven Mgreat service
daniel eI did not receive the Dolly I rented through Uhaul.
Alec UExcellent people .. excellent service ... I will go there again in the future Calvin
Calvin MI had set up a pickup at a location that would be open when I arrived, with an in-person checkin. However, the day before my pickup date, I received an email notification that I'd have to pick up my truck at a different location. This location was not open, and I had not set up a remote checkin. After nearly an hour of multiple phone calls to u-Haul locations reps all over the area, someone was able to get me remote checkin information. The UHaul main customer support never got on the phone to help me- I was on hold the entire time. The local reps get 5 stars for rescuing me when I couldn't get help! U-Haul gets 0 stars for basically stranding me and being no help. My advice is to NEVER set anything up through U-Haul. Call the direct location that you want because they are the ones that care.
Rebeccah VGreat experience. Truck was very clean and worked well. The woman who helped me at AJ's Auto Shop was very nice and helpful.
JESSICA KLOCATIONS ARE FINE. YOU CORPORATE OFFICE IS THE REASON I WILL NEVER AGAIN USE U HAUL. IF YOU CARE TO DISCUSS IT YOU MAY CALL 708-218-6359
RICK LWhen I was in Springfield IL UHaul provided blankets free of charge. I hope this offer be made again.
Mhdali CA great service and very easy!!
Vinicius RThey warmed up the truck, brushed the snow off and pulled it up to the door for me. Very nice staff!
Donnie GUhaul switched us from Westmont to AJ's in Lombard. Glad they did, we were able to pick the truck up an hour earlier which helped facilitate our move. It was bitterly cold the morning of our move, when we arrived at AJ's the owners already had the truck running to warm it up for us, they also pulled it to the front of the bldg. to make it easier for us and they checked the loading door before we left, good thing because with the bitter cold it was frozen, owner used pry bar to get it open. They were extremely nice and helpful. Had no problems with the truck, we were driving it 3 hours up to Galena in Northwest IL. Awesome customer service.
MICHAEL CCheck in and check out were a breeze. Customer rep was friendly helpful and very efficient. The place is is not much to look at from the outside, and the office is a little scruffy and dirty, but it is an auto repair shop. The vehicle itself was very clean and ready to go. I really couldn't recommend the U HAUL experience more highly.
JEFFREY PStaff was super friendly
Claude ANo improvement the owners was nice to us. Thanks!
Harlene LThe people at this UHaul location are just the kind of professional customer service that everyone deserves. I really like how efficient and kind they were, it was so easy to get what I wanted and to pay for it without a hassle. And returning the truck was a breeze. If you come in this store with an honest attempt to rent a very good truck at a great price with some very fine people then that's exactly what you will get. If I ever need another UHaul again, I'll be renting it from here.
Annette HGreat service
Steve WNot any customer parking space available at this location. Had to park across the street in strip mall parking lot.
Brian PThis is the 4th uhaul i have rented in 2 months. Best place yet
Kathleen KFrom my experience at other locations, usually U-Haul Trucks are very clean when you pick them up. The truck that I picked up from this location was very dirty. The windshield had multiple phone mount stains and smudges everywhere. The driver and passenger seats were full of crumbs, dirt and smelled like someone had just smoked in here. The cargo bed was full of dried leaves, twigs and dirt. The truck was not clean at all when I picked it up and I only used it for about 2 hours so I didn't even bother to clean it up since it was already dirty when I picked it up. The lender should have been responsible to ensure that the trucks are returned in clean condition or fine the renters and clean it themselves. The staff was very nice and helpful. Would not return to this location in the future.
Zain AAJ's auto was great. Great service. Clear instructions. Very customer focused. I will definitely return.
John GIt took to long to obtain the keys. The way you obtained the keys was confusing and frustrating . A better system is needed
Richard RThe online app for non-assisted pickup was not user friendly. The lockbox for keys didn't work properly.
Steven CCharged an additional $150
allen cEveryone that I interacted with was a pleasure to deal with. Incredibly professional and efficient. I was in an out in five minutes.
JOSEPH R