Évaluations des clients AK Power
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de AK Power
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Robert K. le
They were very nice and quick to check me out
Nikki B. le
Nothing. Everyone and everything were wonderful!
Eduardo S. le
Terrible customer service No cash deposit No after hours drop offs They don't care if you get a ticket in the street They wanted cancel my reservation and lease it to another client many things went wrong
Erik K. le
Cleaner vehicles also I was charged 38 dollars for gas for putting 5 miles on the truck. I will not go back to this location.
William H. le
Repeat customer. Never a problem and they do everything right. I've used uhaul for 40 years around the country and this is the best crew.
Daniel C. le
They made the process so easy at both pick up and drop off and were very polite. Thank you!
Lisa T. le
Overcharged me
John M. le
The truck had a running light out on the front. The passenger mirror is fixed and pointed to the side of the truck. The lock on the back was not locking closed. The drop box for the keys only said go to uhaul.com with no further instructions. And I had already filled out the information only line with card information and copy of CDL and they still made me go fill out all the information.
Michael K. le
Rushed check out. Little information
Silva K. le
Good service thank you
David D. le
Nothing, service was great. Extremely helpful and courteous staff. Will rent from them again.
Stefanie M. le
Truck kinda smelled
Vincent C. le
Customer service training for the front desk representatives.
Javier O. le
VINCENT went above and beyond. I always appreciate this location and it's staff. Great experience every time. More UHAUL locations should be as efficient. Thanks again for the great service.
Cynthia L. le
Everything was good. Sorry if I did follow all direction my phone shut down doing the process. But overall, the experience was goody first time driving a pick up. Easier than I thought
jose r. le
Good customer service. No problem went smoothly.
Seth M. le
For after-hours turn-in instructions, include details about how to access the parking lot
DAN A. le
Excellent, courteous, fast service . Vincent, the young man provided awesome service. Very thorough and knowledgeable assistance. Very easy pick up and drop off. Definitely recommend this location.
Paul B. le
Great service good people
Jessica C. le
I had such a problem with the self-check in trying to created an account. When I got to the location the woman made me call the district manager so he could "OK" the rental since I was supposed to be a self check in. The district manager seemed really annoyed and completely confused why I would even need to call him personally for this issue. He then called the location and was even more annoyed with the worker who had told me to call him and that she should have just rented the vehicle out to me since I did have a reservation. It was just a disorganized mess that made me very late to work.
Jessica H. le
The u-haul was checkout / check in process was not a pleasant experience. The lady helping me was extremely rude and condescending to myself and other customers around. The actual u-haul was clean but I feel something was wrong with the transmission of the U-Haul. I will be renting again just not from that location.
CHEAPER F. le
CUSTOMER SERVICE WAS NOT ALL THAT GOOD
Steven C. le
Extremely friendly and courteous staff!! A class service!
ernesto c. le
The last minute truck rental was made possible by me calling your 1-800 #. The found a truvk for me to pick up within a few minutes, instead of me driving to a different location. Excellent customer service. I plan on renting pickup truck more often. Thanks!
Albert F. le
When I called up my order I requested a appliance dolly, however when I came to the counter the lady ask me to sign and I just ask if I had a dolly included and wanted pads also she acted like it was a problem because she now had to start the process again. She said: I wish you would have ask before not I have to start again! Gee, who cares! She gets paid hourly!!!
Sabreana M. le
Get new people
Tony S. le
N/A
Koya W. le
The rental lady Anita was very rude from the moment I talked to her on the phone and throughout the entire rental. She also double charged me for a dolly because she said I was late even though I brought it back within 24 hours.
Gerardo R. le
They charge me 71.92 extra for an extra day when I return the vehicle on time as per the contract. The lady to receive my keys seem bothered that I was returning a vehicle to that location and refused to come out and take a look at the vehicle,miles or gas. Also the lady claimed I returned the vehicle 20 min late When I was actually 20 minutes earlier. Now I got a wait who knows how long to get my money back. Horrible experience U-Haul!
DAROL J. le
Good experience
matthias v. le
Everything went smoothly. Nice people.
felipe v. le
Excellent
alfredo a. le
Been here before. Always great customer service.
Anthony C. le
This is the second time we have rented a vehicle with U-Haul in the last few weeks and on both occasions we were shortchanged. A few weeks ago we rented a 9' cargo van from the Torrance, CA location on Hawthorne Blvd. I was 32 minutes late in returning the vehicle and was charged for a day (only a 15 minute grace period with a few other cargo vans on the lot). No car rental company would have charged a full extra day. This time we returned the vehicle after having it for just over five hours and driving about 22 miles. We were able to get it into the secure lot yesterday just minutes after closing time but we were asked to place the keys in the drop box. The 15' van had 7/16th of a tank when we picked it up. We did not get gas in the interest of time so that we could try to get the vehicle back before the lot closed. There is absolutely NO doubt that we returned it with at least a needle's width of gas above the 1/4 tank mark. We were charged $35 as opposed to maybe $15 for gas. Our issue is not really with the actual dollar amounts, but with the cost as a percentage of the total rental for both rentals. We basically got hit with a 25% upcharge by both locations. Perhaps this is just part of the U-Haul culture, but it is something that would give us pause in using U-Haul again...
John J. le
When I returned my vehicle, the lady was very rude and short. She needs to be more customer friendly
Robert S. le
Dropped off the vehicle when they were closing and we dropped off the keys in the drop box. We still have not completed the drop off process.
Andrea C. le
The cab of the truck smelled strongly of smoke. Otherwise the truck was clean and in good conditions.
Thomas Z. le
Kudos the owner of this location. I lost my key and she was able to facilitate me getting a new one quickly. Very professional.
frank p. le
Excellent customer service
Marjorie S. le
This was my first time renting a uhaul and my experience was Great! Service was speedy and pain free. When i returned the vehicle it was simple and nothing extra. Im very pleased.
SERYNAH M c. le
Keep smiling ????
MARK W. le
Make sure to check the radio is working as mine was not and I had to sing for over 5 hours to myself during the drive in the truck.
Kathryn W. le
Maybe a step stool could be provided for truck Possible a "did you do list" inside cab
Philippe B. le
Nothing special very good customer service and close from my place so it was really good experience.
Genella B. le
Vincent was very helpful and explained everything to me. He took care of me right away and I did not have to wait. When I brought truck back he came straight to my truck and started to close me out. I was very pleased with my experience there and with Vincent. Will definitely use them again and refer them out.
elise h. le
In and out. No problems
Mario P. le
Got charged for gas after filling the tank with 2.5 gallons prior to return as my entire rental was 15 miles and your claim is that trucks get 12 miles per gallon!!! Will NEVER use U-haul ever again!!! It is petty and just makes your customers not trust you over $5!!! I will never ever again use U-Haul or recommend it or this location
John B. le
great all the way around
lorena b g. le
Good customer servive
guillermo h. le
Everything was explained to us. No problem
WILLIAM S. le
Very hard to enter with a trailer in tow!
Jessica L. le
Representative was not the friendliest.