Évaluations des clients AK Power

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AK Power

Cote générale :

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Jeff D.
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Le client n'a pas laissé de commentaire.

GARY T.
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good job thank you

frank R.
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Le client n'a pas laissé de commentaire.

Kurt S.
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Customer service was excellent!! Give workers a raise!

Hassan W.
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The manager told the employee to run me over with the truck and he called me a nigger. This location is extremely dangerous n hostile. I will not be back.

Jasmine J.
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They were very helpful. Thank you

Bojana T.
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Le client n'a pas laissé de commentaire.

Alexander G.
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Customer service was sluggish (although the people were nice). During pickup the forklift operator dropped the trailer twice on it's tongue while trying to maneuver the trailer. The trailer was dented in numerous places, and the left fender was bent so badly that it would gently rub the trailer tire under load, a potential hazard for the long 3,000 mile trip I had to make.

Ian R.
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the location is EXTREMELY cramped. I am already proficient at driving a vehicle + trailer and other large trucks, but anyone new to those thing (like most uhaul customers) would have a very difficult time maneuvering in their space.

Cecile M.
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Le client n'a pas laissé de commentaire.

Cindy R.
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I don't usually like to leave negative reviews, but I must say that the Manager, a lady didnt get her name, was extreemly rude when we had to go back the next morning for an issue. I am sorry to say that for that reason I would not recommend this location. I understand we all have bad days, but it does not excuse her behavior. Very very bad customer service.

RAUL R.
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Le client n'a pas laissé de commentaire.

Patrick D.
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Opened on time.. Very helpful with the hookup.. easy drop off.

Robert L.
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Le client n'a pas laissé de commentaire.

Raul R.
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Friendly service. Fast and simple.

Eric D.
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N/A

Darylisha B.
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Great customer service! Thank you. Quick and easy

Maria A.
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Improve WIFi

Emmanuel A.
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Le client n'a pas laissé de commentaire.

jacob S.
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We booked a 20 ft several weeks before our move. We get a call 2 days before the move that they didn't have a truck for us and wanted to upgrade us to 26 ft. We live in an apartment by the beach with no parking. It was very stressful not knowing if we were going to have a truck to fit our needs. You shouldn't allow people to book trucks you don't have.

Anita B.
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Great service. Friendly and quick. Keep it up.

Andre V.
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Louise was professional, helpful and sweet! Even while multitasking, and issues with my phone, she still got me in and out of there quickly! A true Wonder Woman! Hats off to you Uhaul, and thanx again Louise!

Janet P.
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Le client n'a pas laissé de commentaire.

JANETTE S.
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She was very kind. Thank you.

Elise J.
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They made it easy. In and out quickly. Thank you!!

carolyn Y.
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make sure to check your equipment before renting it to a customer. if there are issues like lights out or brake lights that are not working then its a faulty rental. these things only contribute to a bad experience with this location as the unreliability is a large part of moving with all the uncertainties to come.

SANDRA S.
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I had to drive the truck back to the location and wasn't able to leave it at another U-Haul , very inconvenient and cost me double, that was horrible, will not rent from U-Haul again.

Gregory S.
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Le client n'a pas laissé de commentaire.

Tammie T.
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I rented a 10' from u guys on 8/17/2020 .The lady that help me that morning was nice and the other lady when I drop it off was nic she ask did I gas it up I sad yes did I clean it out I said u with bleach and water so getting to my problem. My son left hie wallet in the truck . Do I call back on the 18 /8/2020 and ask about the wallet and my son went back up the and there was a young man there he said a lady rented it and she was going out of town with it so I ask can u get in touch with her he said she said she found it was going to have some one to bring it in and they will call me all day we waited nothing this place don't seem like they care about there customers they just want money. Desperate seeking Susan wants my son wallet back that's it .

Scott G.
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The truck we reserved was “guaranteed”. We got a call 15 min before we were supposed to pick it up that it would not be ready for 3 hours. When we arrived they told us we were supposed to go to another location. We were never told this. After the 3 hour delay we were given a truck that worked great BUT we have not yet received the $50 we are due because the truck was not ready.

Talia F.
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Le client n'a pas laissé de commentaire.

ROBIN G.
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Have the customer's truck available for pickup at the preferred location, not one 35 miles away. That said, District Manager Mike Pulver is the epitome of an effective, congenial and problem solving executive. U Haul is lucky to have him in a such a complicated job. He provides great customer service while balancing the whims of truck availabilities, multiple locations and customers' demands.

Gary P.
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Everything went very smoothly

Jennifer N.
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The amount quoted on line vs in person was 1/3 more. But okay. It got the job done. I just wish it was more accurate.

Edward S.
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The 26 foot truck was clean and only minor exterior and interior damage/dents. The egine sputtered and popped under load and I seriously thought it would die and leave me stranded in my 300-mile trek.

David L.
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Le client n'a pas laissé de commentaire.

Edward M.
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Great job!

JUAN C.
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Keep doing the great job !

Jessica O.
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This location was fine but we originally booked at Torrance for 830 that morning and when we showed up the guy said he didn't have a truck for us so he called and the only other place that had a truck was this Rosecrans location. They only had a smaller 15 footer and I had to pay movers additional because I was an hour late on getting started because U-Haul messed up my reservation. This also meant that I had to do for trips and go over my miles which I then had to pay for because they only had a smaller truck for me. I didn't get any sort of compensation or even a heartfelt apology. Things like this can't happen when somebody is scheduling a move. Don't overbook your trucks and over promised to people so you don't ruin somebody's entire day and cost them hundreds of dollars. I will never be using U-Haul again.

Timo S.
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Returning the truck took 3 phone calls, 90 minutes, and staff at local site was unaware of any U-Haul protocols.

crystal W.
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One worker upon return. Sat around for 20 mins just waiting for him to finishing checking in one person.

Seth K.
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Good and fast processing getting a rental van. Even better when returning. Was met by staff already when I parked the van and did not have to go inside. Will use this place again.

Robert H.
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They made it easy. Great customer service.

PETER E.
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Le client n'a pas laissé de commentaire.

Kevin Y.
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I received a call from one of your reps saying that I would get a discount to drive the car back with 60 miles included. I got charged the full amount and when I disputed she said she meant the 60 miles was included in her calculation of her cost estimate but not actually included as a discount. She did not word it this way on the call. I ended up driving the car all the way back and paying for the extra miles and gas for no reason. She kept denying thay she ever mentioned the 60 miles but I feel wronged and lied to. She didnt apologize and told me its my fault for taking the offer. Incredibly rude and lying about her mistake. I will never use Uhaul again.

Victor S.
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Costumer service is excellent!! Thanks!

KANDI W.
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The cab needed some attention. The visor in the drivers side kept dropping down and blocking my view

shawn S.
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Le client n'a pas laissé de commentaire.

Gary P.
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I have rented several vehicles from you guys. This time was just as good and i enjoyed the experience. Thanks

Christina Z.
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Fast a professional service.

STACEY T.
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The reception Lady charge me twice. Think maybe she kn some type of drugs bad business

Jessica L.
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A guarantee that cars are being disinfected

Magdalena M.
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My only recommendation would be to alert the customers who want to use their own ball hitch, that your trailers require a smaller ball hitch. I drive a big truck that uses the larger ball hitch and I wasn't aware I need the smaller ball which will incur an additional rental charge.

CECEILIA K.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Eduardo C.
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Though we verify that the truck was in excellent condition, we experience not only one but two flat tires approximately 59 miles after we drove it. Luckily we had arrived at our destination but it was an inconvenience and delayed our schedule. Truck was not overload it so this should have not occurred. Tires should be checked more thorough. We have rented from UHAUL before and had not experienced this.

Anthony L.
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Le client n'a pas laissé de commentaire.

James A.
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The woman at the front desk who helped me was extremely friendly, she made everything simple and easy for me and was able to help out multiple guest at once, since she was the only person there. I Would definitely use this location again

Sabrina K.
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Make sure vehicles are clean and sanitized for the next customer, make sure if you do not have equipment that the customer is requesting customer service should know that before they book reservation so they can tell the customer not available at this time

Lena K.
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Le client n'a pas laissé de commentaire.

David J.
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Le client n'a pas laissé de commentaire.

Ernie V.
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Le client n'a pas laissé de commentaire.

Philip H.
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Feedback to your online reservation. I made reservation to a neighborhood uhaul called starz auto in lawndale, CA and once I got there, they didn't have the truck available. Disappointed with the uhaul neighborhood service.

JONATHAN B.
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uhual called me and moved my appointment location. then called me the day before and changed the time. when i picked up the vehicle the steering wheel was down to the base foam and was disgusting.

JOSEPH C.
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Le client n'a pas laissé de commentaire.

Robert S.
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Everything was perfect. Fantastic customer service on many different phone calls and in-person at the location. Very reasonable pricing. Great performance of product and service!

carlos R.
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Le client n'a pas laissé de commentaire.

Angelica R.
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Customer services were horrible. I wasn't treated with respect

ENRIQUE B.
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Le client n'a pas laissé de commentaire.

BILLY WAYNE S.
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no suggestions I thought then Uhaul customer service at both sites was flawess.

Monica I.
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Le client n'a pas laissé de commentaire.

Mynor Y.
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Le client n'a pas laissé de commentaire.

elijah M.
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Le client n'a pas laissé de commentaire.

MARGARITA D.
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Le client n'a pas laissé de commentaire.

Jared I.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER M.
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Le client n'a pas laissé de commentaire.

Pedro C.
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Le client n'a pas laissé de commentaire.

Sherry G.
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Very inconvenient location to drop off a truck after hours because you basically have to park on the street. I didn't want to risk getting towed, so I came back the next morning when the gates were open. I don't mind, but it might be good to put a notice on the website or something. Other than than that, good location.

Anita B.
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The guy Vincent gave us exceptional customer service. No problem in or coming back. Good job!!

MATTHEW V.
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Le client n'a pas laissé de commentaire.

HARRY A.
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Le client n'a pas laissé de commentaire.

Florian S.
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Le client n'a pas laissé de commentaire.

WILLIAM H.
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Le client n'a pas laissé de commentaire.

SARA H.
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Vincent was very friendly and helpful - the shop itself is shared with a hardware shop, which was kinda nice, in case you needed to pick up any other supplies.

Amy E.
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Le client n'a pas laissé de commentaire.

Nathalie A.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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I have passed this location dozens of times over the past two decades and regret the fact that I have never rented here b4. Excellent service & selection. I started an additional rental & rented a pickup this morning!

Kevin P.
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Everything was great service in a timely manner considering the current state we are in. Clean low mileage vehicle is always a plus. Will gladly utilize the service from this location again.

Shayne W.
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Le client n'a pas laissé de commentaire.

Julissa T.
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The app was having a problem when I returned the truck, it would not recognize my location so I wasn't able to complete online check in. This morning I received an email receipt so I was glad the staff took care of it without any further incident.

Mike L.
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They guy that was working the counter was great ! Think his name was Michael.

steve P.
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Poor customer service,,,I been renting from uhaul alot since 1975 but that means zero....boo

Hector A.
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Made me lose time and gas 2 days driving to location and nothing there

Anita B.
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Everything went smooth.

Christopher E.
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Le client n'a pas laissé de commentaire.

Paul S.
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Everything about this location is fine, except for the actual location. Hawthorne feels like a very run-down neighborhood. I wouldn't want to drop off here after hours. This was also not a convenient location. My main complaint about U-Haul is that when you make a reservation, you pick a preferred location, but your selection is not guaranteed. Every time I have made a U-Haul reservation, I pick a location convenient for me and the day before hand, you get an email telling you where the actual pick up location is and this is not always a very convenient one. As far as AK Power is concerned, the staff was friendly, helpful, professional and efficient.

Jared N.
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Wow! Within 10 days from my last UHaul rental, the rate per mile driven has been increased from $.69 to $.79. Then the daily CDW coverage also was increased - by $10 MORE per day from $10 to now $20! What gives, UHaul?

Brandt F.
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Le client n'a pas laissé de commentaire.

James A.
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Nothing

kim G.
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The store overall doesn't look clean, the van was clean, the store can use some attention.

Non reviews have been submitted for this location.

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