Customer Reviews for Al Fares Halal Meats & Grocery
(Concessionnaire U-Haul dans le voisinage)

16 évaluations

717 E Broadway   Vancouver, BC V5T1X8

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h30 pm
  • Dim : 10h am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

717 E Broadway
Vancouver, BC V5T1X8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h30 pm
  • Dim : 10h am à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
1

The email I got sent me to the wrong location and the correct location had to call me.

Sabrina R. 
Évaluation :
4

The woman was friendly and helpful. The U-Haul system was annoying. I had to take a picture of my DL 3 seperate times. It wouldn't accept my GPS location. No code was sent to me to open the key box.

Elizabeth S. 
Évaluation :
5

The on-line checkin wasn't working, and it took almost 30 min to get a human on the phone to help. The staff on site at this location were lovely and helped me. Also the vehicle was terrible - the breaks on this vehicle were dangerously loose, and the transmission needs servicing (kept skipping "R").

GILES G. 
Évaluation :
1

There was no one at the shop when I arrived to pick up the Uhaul. I had to wait outside for an hour until someone came to the shop. Inside van was dirty. Lost an hour of moving time on moving day.

ALEXANDRA T. 
Évaluation :
5

Everything was like it should be - Kassim was a great help!

GOTTFRIED R. 
Évaluation :
5

Had a great experience at this location. Pick up was prompt and fast; I'd already checked in online so was in and out in 5 minutes. Truck was clean and didn't have any mechanical problems. I rented a furniture dolly and some furniture pads. Both were provided, although the furniture pads had leaves and dirt stuck on them. Other than that, everything worked as expected. No hassles or overcharging. Great customer service and friendly staff. Fortement recommandé!

Kenneth F. 
Évaluation :
3

My credit card was charged a extra 3 dollars at a total of 64.-- and not 61.--

CLINTON D. 
Évaluation :
1

From the start, I should have been concerned when I picked up the truck and the person renting me the truck said the “tank was full” and I needed to being it back full. When starting the truck, I notice the fuel was just over 3/4 full. I completed the exterior inspection however did not closely examine the interior of the back of the truck. The uhaul person, quickly opened the back to check for the utility dolly but quickly closed it again before I could get a good look. I rented the truck late in the day as I did not want to deal with the rental process the morning of my move and wanted to start first thing in the morning. I parked it at my place without a further thought. Early the next day, I opened the back of the truck and discovered a large yellow greasy substance all over the floor. It looked like someone had made a half assed attempt to wipe it up. I had to clean up the truck before I could move my items in. I completed the move and returned the truck and, against my better judgement and wanting to avoid a conflict, I said nothing to the uhaul person. Then I received the bill with a charge for 25 $for cleaning. Thats when I'd had enough, I phoned the uhaul rep and demanded to know why I was being charged. He said he would look into it and call me back, which he did. He said I had left “mud” in the footwell of the drivers seat. I admitted that the storage place I had dropped off my belongings at was dusty however stated that I also had to clean out the back of the truck. He made counter claims that they checked their trucks every morning, then changed his story to say they checked after each renter. He could not explain why I was told that the fuel tank was full when it was not. I'll admit I was less than polite as I felt entirely ripped off and was basically called a liar by this uhaul rep. So word to the wise, dont overlook anything upon renting a uhaul, document everything, and never use the uhaul rep at this place.

James H. 
Évaluation :
1

I filled the gas tank more then it was originally filled at by accident and now I'm out a bunch of money because your contracts regarding gas tank are brutal. I would like to be compensated for the extra gas in the tank. I filled it full.

Blake M. 
Évaluation :
5

very friendly owner and great communication and service. overall easy experience

Nicholas P. 
Évaluation :
1

Hi, I'm having an issue with the amount that was charged to my account: 1. The total amount charged was 71.21, but the total on the bill is 69,71 Why was I charged more than what I was owed? 2. Why is there an after hours charge? I asked the person at the store how to drop off if i come after they close in case it takes me longer (since the person before me dropped the car after my rental time). How ever I did manage to come long before they close the store. Note also that in the charges in your general conditions, there is no mention of after hours charge: https://www.uhaul.com/reservations/reservationadvisements.aspx#rates_and_fees Rental Rates and Other Fees/Charges Rates (including any special offers or discounts) are subject to change if changes are made to the reservation. Cela inclut les cas où une réservation est annulée et une nouvelle réservation est faite à une date ultérieure. Les taxes ne sont pas comprises dans les tarifs et les prix indiqués. Les clients sont tenus de payer toute taxe applicable, ainsi que tous les autres frais requis par les lois locale, d'état, provinciale ou nationale. All pick up truck, cargo van and moving truck rentals are subject to an environmental fee. For details about damage waiver, cargo protection and medical-life protection and liability coverage, please review the "Damage Coverage". In the event that you decline the optional Safemove or Safetow protection, please be advised you are immediately responsible to reimburse U-Haul for any damage, regardless of fault, when you return. 3. I did reject all CDW coverage as my credit card has it included already, I don't know why this was added again even if I checked the case for no coverage. Final note: the store owner did not clean or even disinfect the seat and the wheel. It's a minor item but it's worth mentioning as we are still under COVID times. Best regards, Jeremy

Jeremy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelika Janine L. 
Évaluation :
5

The problem when renting from U-haul is not the pick up locations, rather it's YOU, U-Haul as a company. Let me explain what happened, and mind you, this is not the first time you put me in trouble. I scheduled my booking online, I told you to communicate via email, not text. Reservation was 28914075, requested pick up: Guardian Storage 151 W 7th Ave Vancouver, BC V5Y1L8 Monday, June 28, 2021 at 11:30 AM 4 hours 9' Cargo van Instead, i get this via text message: Your U-Haul res 28914075 is sched. at Al Fares Halal Meats & Groecery. 717 E BROADWAY in VANCOUVER at 10:00 AM on Monday, June 28, 2021. Téléphonez au 604 708-0288 pour confirmer. This mean that you failed on ALL accounts. You leave the phone number to the guy at this location that then will have to answer for your incompetence, which is not right!? Luckily, Al Fares location was very professional and somehow magically managed to play around with the bookings and accommodate my original booking, mind you, they did this during a very busy time of the month. Applauds for this. U-haul - you need to go back to the drawing back and figure out how you can become professional at an entry level for starters. I give you 0,5 out of 5 starts, while Al Fares locations receive 5 stars. Mats Hagbjork

Mats H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAOUFI P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhuturaje Y. 
Non les évaluations ont été soumises pour cet établissement.

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