Customer Reviews for ALS 24/7
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

The website Fitbit do what it says. I did not have 24/7 mobile activation like the website stated

Évaluation :

3

Location was sketchy and the personnel were minimally helpful.

Évaluation :

1

Terrible confusing experience

Évaluation :

3

Make the check in process a little easier

Évaluation :

2

The operator gave me the vehicle with less gas than required upon drop off which caused me to be charged extra.

Évaluation :

1

Horrible experience will never use nor reference to anyone.

Évaluation :

3

My 24 hour reservation was canceled due to weather and had to settle for a 8 hour rental.When I dropped off the rental the application didn’t want to upload the photos,and I got charged one day and a half late fees 🤦‍♂️

Évaluation :

1

THE WORST.....Supposed to open at 9am (I called the number on the website at 7:52am and the person who answered CONFIRM they opened at 9am), they were not open from the time I arrived at 9:12am until the time I had a LYFT driver pick me up at 9:34am.......THEN had the nerve to charge me $20 for a "Convenience" fee for using the dropbox I was FORCED to use because the location wasn't open when they said they'd be open....Also, 2 other customers were waiting for someone to arrive at 9am......NOT GOOD FOR A NATIONAL BRAND TO HAVE THIS VENDOR REPRESENT YOUR NAME

Évaluation :

1

I called the phone number listed with the site for help with picking up the truck. The guy refused to help and hung up on me.

Évaluation :

5

I would just improve the details on apartment sizes. This one is for a studio/1BDRM but does not fit a king mattress and box springs.

Évaluation :

1

Terrible customer service, when I called the man was angry that I even called, didn't explain where the drop box was located in this dark parking lot. He hung up on me. Wouldn't take my husbands phone calls, either. Just let it ring. Drop box was nearly hidden. Get better lighting and signage, and probably some better employees.

Évaluation :

3

Middle of nowhere and not clearly marked with where to drop equipment off. Poor lighting for night drop offs.

Évaluation :

1

No one help... heavy equipment I had to pull manually to huck up my car... horrible place to pick up... never recommend any one to go that place... horrible horrible horrible

Évaluation :

1

Horrible location you guys should even let them have this location open. They are definitely scamming people.

Évaluation :

2

Difficult to tell where to leave vehicle or where dropoff box was located.

Évaluation :

1

I dropped off my trailer at 10:28 am two days before it was due. I received a $20 charge for "after hours" dropoff. I have tried three times to get this address with no response.

Évaluation :

2

I had a reservation for 9am pickup so I called at 8:40 to confirm, since my reservation was already changed once and we had to drive further to this second location, the guy just said hello I said is this uhaul and he said they don't open until 10am and hung up. But when we got there at 10am nobody was at the location. We called the number back and he told us it was a self checkout. We just needed to choose one of the two trailers and he would complete the rental. I entered my husbands TDL information when I reserved the rental, but he said I needed to renter on the uhaul link, which I did but then he said all of it didn't come through so I had to verbally give his drivers license over the phone. I didn't feel safe doing this but I had no choice. I have never been to a uhaul location that makes you do self checkout and no representative was there to check out the uhaul. I moved a loveseat and the uhaul had black dirt or something on the door and it rubbed off on the arm of my loveseat. It wouldn't brush off so we had to go buy some tuff stuff foam cleaner to get the black marks off the loveseat. I definitely would not rent from or recommend this ALS 24/7 check out location in the future.

Évaluation :

2

I had a terrible experience renting my truck. when I went to the rental place to pick it up it was in the shop, they call the manager to find another location but she sent me to this place that was not even open, I had to wait 1 hour to get some help there.

Évaluation :

3

I was upset with the way I had to pickup truck. Never was told the truck was going to be setting and we had to download an app to get a combination to get key. This cost me more money with the movers that was waiting for me to return with the truck. This was just not a good experience for me. I should be refunded some of my money back.

Évaluation :

1

No one was there! When I called the number I was provided for the drop off location the man who answered was half asleep at 9am and was mad at me that I didn't know where to leave the truck? This drop off location was so ugly and confusing

Évaluation :

1

The address was not correct. We sat there for 30 minutes to wait for the office to open because the trucks were parked next to a Public Storage building only to find out that they were not affiliated with that business. We then were directed to customer service at UHAUL and they transferred us to many people via telephone who had no real answers. Finally, we were able to get the situation resolved and found out that the address provided was incorrect and we were actually to drive 8 minutes away to pick up the keys for the truck. This put us behind almost an hour and a half for our move and threw off our timeline with the movers and our leasing company. We are very disappointed with our service at UHAUL and will think twice before using this company again.

Évaluation :

2

absolutely terrible location that was not close to where we moved our daughter. also in a poor location.

Évaluation :

2

The guy sent us to a different location (other than the office location) to pick up the trailer. It was an open lot by the highway. There was no one there to help us hook it up or guide us or make sure we did things correctly. We were left on our own to figure it out.

Évaluation :

3

actually have a dolly

Évaluation :

1

Read my comments above!!

Évaluation :

2

This was the 3rd location I was sent to that day. Overall a horrible experience

Évaluation :

1

dont use this location the people who answer the phone at the ALS place if you do mobile pick up and have an issue are rude and will cuss out.

Évaluation :

1

That office is very poor,not clean is not look business!!!

Évaluation :

2

Pickup location was moved twice before pickup, and then did not have all items I reserved available.

Évaluation :

1

Don't do a 50 dollar guarantee and don't stand by it .You just waste people's time when the equipment is not ready