Customer Reviews for APAI
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

2

Was a remote site. They didn't have the furniture pads or the appliance dolly I ordered. Owner ended up coming out and bringing about half the furniture pads I ordered and then I had to go to a different rental place to get the furniture dolly. He did throw in some bubble wrap because it took awhile to get us our stuff.

Évaluation :

1

Location was hard to find, poorly identified, and wasn't open during normal business hours.

Évaluation :

1

The process was terrible took 20 mins at pickup and at least 25 to return!!! For someone who does this type of thing all the time. Rentals , reservations, apps. This was by far the worst experience and will try any other option before doing this app rental again. Equipment was great….experience was terrible.

Évaluation :

1

Remote pickup only! Worker on site sent me 5 miles away to Armory Shell u-haul, (same owner) and said we can't help you go back and call 800 number. After several transfers on the phone a worker had me set up in 2 minutes.

Évaluation :

1

Took me 45 mins to access key in lock box. Called dealer 5 times over 2 days, no reply. Phone number on app different in message on phone. Did not get dolly. I was charged $12 for dolly. No person accessible.

Évaluation :

1

When a customer reserves a truck or trailer you could have it available at the time and location that was previously agreed upon. Also checking in equipment in a reasonable timeframe, so as to not f-up future reservations that customer has made.

Évaluation :

4

While the pickup location was fine and the people were good, the online check out and reservation process was one of the worst I have ever experienced.

Évaluation :

5

Very helpful with the rentsl