Évaluations des clients AZ Blades & Fades

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AZ Blades & Fades

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David D. le

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Le client n'a pas laissé de commentaire.

Samuel B. le

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Created a self service pick up, paid $106 for the truck. Website had an issue and did not provide me with truck code. When I called to resolve, I was told I had a store pick up (I didn’t) and was told I had to take it up with the barbershop that was the pick up location. I was going finally provided a different truck on location to allow me to move (mind you I wanted almost 45 minutes for them to sort it out.). Upon dropping the truck off, was informed that I had the wrong truck. None of the information for the new truck was converted onto my order. This resulted in another 15-20 minutes of waiting and a another call to another supervisor. Overall my first experience with uhaul was quite poor and I will likely look into alternatives in the future.

Shantae P. le

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Locks on truck wouldn't work. Took to long to gain access to truck. Alternate truck was parked in a spot that was very difficult to maneuver out of. Phone assistance had to call and assit me eith the lock. I was charged higher than what i was quoted

RUSSELL K. le

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The trailer was delivered with a flat tire. Of course that was not apparent until I loaded my car on it ... so by the time I unloaded the car, swapped the trailer for another unit and reloaded I lost about 3 hours of my day to this problem.

Ryan W. le

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Unrelated to this specific location, I clicked the link for after hours drop off and it took me to my contract page with no instructions. I dropped my key off in the locations box and left. An hour later while having dinner I checked the app and only then did I have instructions on how to complete the drop off. So I had to drive back to the location just to “complete” the drop off. From here I sat next to the parked truck and then found out I had to take a live photo of the odometer, something I had not been made privy to because the link I was sent did not inform me of anything other than the location to drop off at. So I had to call your support line who then told me to call the drop off location when they were open the next day. They also refunded me for the dolly thankfully. From there I found out they were closed on the aforementioned day and had to call support yet again, who then connected me to the store somehow without informing me they were going to which was jarring. After informing them what was happening I had everything settled. Until I got a call from them about an hour later asking about the dolly because my contract had not been updated to inform them of the change. Simple fix for me, the person who called was efficient, but really just outlined how UHaul’s system didn’t update people. I don’t blame this person or their store, I am just left with a very sour taste in my mouth from renting a darned truck for like, 6 hours. It was WAY more difficult than it had to be, and it made me rather frustrated and upset.

David P. le

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The gentleman at that locación was extremly helpful and kind.

VANCE A. le

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we got a lock on back of truck; when doing oneway trip the receiving facility told us to keep it?

Donald J. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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Le client n'a pas laissé de commentaire.

Nichole T. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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I will recommend U-Haul over Penske for the simple reason your truck had more power for going through the mountains and moving through traffic.

Rudy M. le

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excellent customer service

Jonathan M. le

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Very nice customer service, stayed opened until we got there.

William C. le

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Truck was dirty in cab and the back. Charged us insurance when I said no And once I saw that an hour later wouldn't remove it and said that I answered yes, which I didn't and have 2 people as witnesses. He was in too much of a hurry and was pretty much shoving us out the door to go pick up another truck. Didn't do a walk around either. Did not provide proper paperwork, only the bill of sale. We've rented multiple Uhauls in last year so know this was not right. He was friendly enough, just did a poor job of the business part.

Kalani M. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Nathan P. le

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I put in a reservation for a trailer and nobody was there when I showed up to pick it up so I had to call to see what was going on. He ended up being 25 minutes late, but everything went great once he got there. Easy checkout, easy return, no issues.

MOHAMMED A. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Friendly and easy service.

Shannon B. le

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My U-Haul experience at this location, with this owner was superb! He welcomed me with a friendly greeting. The check in process was quick and smooth. The U-Haul was well equipped and conveniently parked. The owner of the company went above and beyond by offering me physical manual help loading a few heavy items and unloading during my move. I couldn’t have had a better overall experience! Very highly recommended!

Shawn M. le

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The cab of the truck was very dirty, but freshly so. Probably from the previous renter. I have no idea how often they are cleaned, but this one certainly could have used a good cleaning. Other than that, the staff was excellent and I'm very happy with them. I would rent from them again.

Levy D. le

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Le client n'a pas laissé de commentaire.

robert S. le

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I rent from Uhaul frequently. This was not a good experience. I will rent at the main locations like I usually do from now on.

CHESTER C. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

dahlene D. le

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Le client n'a pas laissé de commentaire.

Deborah Z. le

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Rudolph was a fabulous problem solver. Although there could have been concerns as the contract was not sent to him he made good on it with his kind ways and empathetic personality. It was a delight to do business with him.

JAVIER D. le

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Excellent customer service. Will recommend to my family and friends

Paula V. le

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Le client n'a pas laissé de commentaire.

Holly R. le

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Our truck was reserved at one location. The truck was not available and we had to take a taxi at our expense to this location to pick up the truck.

Niki T. le

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Rudolph was very respectful, kind, and professional. He made me feel welcomed.

Dwayne W. le

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Le client n'a pas laissé de commentaire.

Barbara V. le

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Best experience ever. Friendly, courteous and professional from picking the truck up and dropping it off. Truck was spotless and well maintained. If I could give this man 10 stars I would.

Mark C. le

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I don't think there is any room for improvement. It was good.

Samuel T. le

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Three Items. One negative and two positives. #1. Negative. I was required to verbally say out loud the personal information from my driver’s license. I believe my voice was recorded but am not sure. This occurred after giving my DL to the person there and they had typed the info into their system. As financial institutions are now using voice recordings to help identify customers, I think the person there should not ask people to read out loud that information. Other UHAUL locations do not ask clients to do that. #2. Positive. The person there was pleasant, courteous, informative, knowledgeable and it was easy to do business with them. #3. Positive. If item #1 did not happen, I could rate them excellent and recommend them to others.

Elijha P. le

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Le client n'a pas laissé de commentaire.

Jorge J. le

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From what I saw nothing, it was great service and I was running a little late and was able to rent the u haul

Buzz M. le

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Everything went smooth. Seamless rental experience. Friendly, convenient location. Thanks for everything

Charnay M. le

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Le client n'a pas laissé de commentaire.

Zachary L. le

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Le client n'a pas laissé de commentaire.

John H. le

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n/a

Trey C. le

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Streamline the pickup process/train other employees on what to do

Gail H. le

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Truck very clean and in like new condition. Was impressed. Gentleman who helped me was extremely courteous and helpful. Would definitely recommend this location.

Kalah O. le

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Le client n'a pas laissé de commentaire.

Lee A. le

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Moving Equipment was not ready for self pickup, but wasn't an issue. Excellent service

Kristi C. le

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Le client n'a pas laissé de commentaire.

Melissa G. le

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This location was convenient for uhaul pickup. Owner was very helpful

ROGER N. le

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It turned out we didn't have the right ball for the trailer and they went out of the way to get us one. They were also helpful getting the transport onto the vehicle.

Mike M. le

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First of all I went to three place and all they could tell me my internet is down can’t help you go this other place here will have nothing and the send me to Broadway and countryclub and they tell me rudely like we have nothing come back Monday now I am pissed and I asked the guy to look on the computer for other location which he never offered and all he said this location where I was sent to is you only choose so how do rate you goes the Mesa location you have suck hope I never rent from Mesa location again

lorelinda T. le

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Le client n'a pas laissé de commentaire.

alan S. le

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