Customer Reviews for AZ Storage Centers
(U-Haul Neighborhood Dealer)

149 évaluations

18211 W McDowell Rd   Goodyear, AZ 85395

(623) 853-2112

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(623) 853-2112

18211 W McDowell Rd
Goodyear, AZ 85395

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing to complain about the location the application had issues I had to call customer service to get the issue resolved.

Thang N 
Évaluation :
2

Van operated fine but was dirty inside and out!

THAD W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY W 
Évaluation :
3

Charged for insurance I didn't request. Never asked me if I wanted it. Charged night service fee for using drop box, and never explained that either. Never explained mobile app checkout.

PATRICK L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S 
Évaluation :
5

Great staff.

Paul F 
Évaluation :
3

Truck was dirty. Associate did not explain things thoroughly, just told me to go to the app. 3 dealers tried to give me a different size than reserved. I had to do a lot of extra phone work.

J K 
Évaluation :
5

She was extremely helpful and courteous. I would go back here anytime. Wish there were more like her who took pride in their job. Kudos!!!

Cheryl B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M 
Évaluation :
5

Friendly atmosphere, representatives are very welcoming.

ALGASSIMOU B 
Évaluation :
4

Rien

Fernando M 
Évaluation :
3

Folks in the office were great, however no easy parking once off the street. This the "average" rating. When you pull off the street there is nowhere to go or turn around for the average driver. I was able to back it into a tight spot, but someone who does not drive trucks, would have been able to maneuver the unit and possibly struck or hit another car or keypad.

Phil R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W 
Évaluation :
5

Rien

Trina H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M 
Évaluation :
4

The vehicle ran fine but so dirty! Hadn't been washed or front end cleaned out.

Steven G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobias H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B 
Évaluation :
3

Facility was closed at time of drop off

William C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbra C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D 
Évaluation :
5

The Uhaul app is terrible and did not allow me to return the trailer after hours. Had to call in.

Albert F 
Évaluation :
5

Thank you for making us feel right at home, Way To Go U-Haul.👍🏾

Eugene B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W 
Évaluation :
5

Nothing, customer service was excellent.

Pamela L 
Évaluation :
1

The rental was disgusting, dirty and had a horrible smell. I was unable to complete my move because of the smell.

Naddia A 
Évaluation :
5

Very friendly and helpful morning staff

Brian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert f 
Évaluation :
5

Merci.

Francine G 
Évaluation :
5

The service is great

doroteo g 
Évaluation :
5

The only complaint I have is that the moving blankets I ordered were not in the rental so I had to go to a different location to pick them up. Luckily it was close by.

MARSHALL R 
Évaluation :
5

No recommendations to improve service. Everything went as advertised, easy pickup and return of equipment. Friendly service and equipment was in good shape and ready to go.

Gary S 
Évaluation :
5

Great service. Friendly attitude.

Brett E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S 
Évaluation :
3

You changed the pickup location and didn't flag it in the email confirmation. I had already checked in and scanned my ID but they made me do it again. The price at pickup was about $100 more than the quote.

LOUIS B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karyn K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S 
Évaluation :
5

Good sense of humor. Very pleasant to work with!

Joseph C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph E 
Évaluation :
5

Excellent service

FULGENCIO V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R 
Évaluation :
4

Truck was dirty, but they cleaned it when I was there. No appliance dolly available. I had to go to another uhaul location to get one.

Christian h 
Évaluation :
4

I was told the truck was brand new but it had garbage and peanuts all over the floor, it wreaked of cigarette smoke and had cigarette ashes in the cup holders. I understand that other people use these, but can they. It be cleaned before the next renter?

Natalie B 
Évaluation :
5

Front desk was extremely professional and very kind. Definitely makes for an inviting atmosphere!

David M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine R 
Évaluation :
2

It smelled like spoiled food in the office.

Steve W 
Évaluation :
1

Although the people at this location were very nice, i had a bad experience not 2 miles from the location when the trailer popped off my hitch due to a dip in the road causing some pretty bad damage to my spare tire rim ( jeep wrangler ) I have rented from Uhaul many times over the last couple years and drive with a trailer every day for work and have never had 1 just fly off the hitch like it did today. Hoping the insurance they provided can assist me with the damages.

MICHAEL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D 
Évaluation :
5

Awesome awesome customer service by all the personnel. I would rent from this location again. I feel it has a trust factor of a 100.

Cindy O 
Évaluation :
5

Everything was great

Robert C 
Évaluation :
5

Office staff were extremely courteous and easy to work with.

Sally M 
Évaluation :
5

I appreciate the smooth transition, politeness, and willingness to help. Merci!

Mahlon H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
4

Oil light was on so making sure Truck is in good driving condition

Ryan R 
Évaluation :
1

I had made booked the units 2 weeks in advanced for 5AM pick up. I get to the location trying to do the pick up and wasn't able too. I was on the phone with UHUAL trying to figure out what happened and no one could tell me. Finally after talking to about 9 different people they told me that the location forgot to set it up. Wasted almost 3 hrs and finally got the truck.

Lasaro F 
Évaluation :
5

Very accommodating !.

Merrie J 
Évaluation :
5

Awesome ! We didn't complain at all. Give u 5 Stars

Jerry P 
Évaluation :
5

Nothing the customer service 10/10.

Matthew A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vince N 
Évaluation :
3

I was not pleased with my overall U-Haul moving experience. I made my original reservation in mid-April for a 15 foot truck. Our move was scheduled for July 9 and we were to pick up the truck on the 8th from the Citrus Road location in Goodyear. On the 3rd of July I started to receive texts from U-Haul asking me to tow loaded trailers to various locations in the US southwest, for which I would be paid $250. Within 3 hours of opting out of those texts, I received a call informing me that my new pickup location would be at AZ Storage Center on McDowell Rd., and that there were no 15' trucks available. Since I didn't have a choice, I went to pick up the truck at that location on the 8th. When I arrived, the lady working there was very professional and courteous (probably the only nice part of this whole ordeal) and got me out relatively quickly. Unfortunately, the supplies that I had pre-ordered (and paid for) for the move were at the Citrus Rd location, so I had to go back there to pick up my supplies. There were several employees working inside who seemed to be just relaxing and doing nothing (the ones not with customers) and the young man who helped me was pleasant enough, but he put all of my supplies in one area of the store and just told me I could take them from there. I saw a cart in a different part of the store and asked if I could use it and was informed that I could. He should have taken the initiative to offer the cart to me when he first started stacking up my supplies. Overall, I was not happy with this part of my U-Haul experience as the places I was taking the truck to did not have a lot of space for larger trucks.

Gavin S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY L 
Évaluation :
5

Helpful and understanding Staff and good location for me and what I needed. Merci.

DAVID K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takevious F 
Évaluation :
5

All was well and ended well. I will be back soon.

DAVID K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashly B 
Évaluation :
5

The young lady who helped us was fantastic

Thomas C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W 
Évaluation :
2

Truck was nasty

Renee U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN P 
Évaluation :
5

Best location to rent a uhaul I have ever used… keep up the good work.

Michael A 
Évaluation :
5

Customer service at this location is the best period!!

Michael A 
Évaluation :
5

Ashley was great. Friendly and got me set up and on my way with no hassles.

Michael A 
Évaluation :
2

have to park in the street, drop box was located across the office away from front entrance.

Dexter M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSH M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D 
Évaluation :
3

No one in office Closed till 2

ELEANOR O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS J 
Évaluation :
5

Everything was perfect! Ashley knew the anawer to any questions i had and her personality made my rental experience enjoyable!

MARTIN P 
Évaluation :
5

The woman at the help desk was very nice. I would be a little happier if there was more than 1/4 tank of gas in the tank.

Timothy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F 
Évaluation :
3

I had to go to a different location to pick-up the vehicle. I was disappointed you did not accept a check for the trip.

EDWIN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S 
Évaluation :
5

The lady in the office was exceptional her customer service and professionalism went above and beyond expectations. We rented our truck for 5 days she made our moving experience worth while. We appreciate the great customer service. Merci.

Jasmine F 
Évaluation :
5

I don't have a bad thing to say so 5 stars for you guys.:-))

Alan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON D 
Évaluation :
4

I rented a trailer 6x12 with a ramp but the ramp opening was smaller than the trailer so I couldn't load up my rig, so I took it back about an hour later and got charge for the whole day

OSCAR C 
Évaluation :
5

Nothing. Sylvia was excellent and very helpful.

ERIN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F 
Non les évaluations ont été soumises pour cet établissement.

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