Customer Reviews for AZ Storage Centers
(U-Haul Neighborhood Dealer)

98 évaluations

18211 W McDowell Rd   Goodyear, AZ 85395

(623) 853-2112

Heures

  • Monday–Friday
    7h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi
    8h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Dimanche
    8:30 am–4:30 pm

Services dans cet établissement :

Pour nous contacter

(623) 853-2112

18211 W McDowell Rd
Goodyear, AZ 85395

Services dans cet établissement :

Heures

  • Monday–Friday
    7h30 am à 1h pm / 2h pm à 5nbsp;h 30 pm
  • Samedi
    8h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
  • Dimanche
    8:30 am–4:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

It smelled like spoiled food in the office.

Steve W. 
Évaluation :
1

Although the people at this location were very nice, i had a bad experience not 2 miles from the location when the trailer popped off my hitch due to a dip in the road causing some pretty bad damage to my spare tire rim ( jeep wrangler ) I have rented from Uhaul many times over the last couple years and drive with a trailer every day for work and have never had 1 just fly off the hitch like it did today. Hoping the insurance they provided can assist me with the damages.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Awesome awesome customer service by all the personnel. I would rent from this location again. I feel it has a trust factor of a 100.

Cindy O. 
Évaluation :
5

Everything was great

Robert C. 
Évaluation :
5

Office staff were extremely courteous and easy to work with.

Sally M. 
Évaluation :
5

I appreciate the smooth transition, politeness, and willingness to help. Merci!

Mahlon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Oil light was on so making sure Truck is in good driving condition

Ryan R. 
Évaluation :
1

I had made booked the units 2 weeks in advanced for 5AM pick up. I get to the location trying to do the pick up and wasn't able too. I was on the phone with UHUAL trying to figure out what happened and no one could tell me. Finally after talking to about 9 different people they told me that the location forgot to set it up. Wasted almost 3 hrs and finally got the truck.

Lasaro F. 
Évaluation :
5

Very accommodating !.

Merrie Jo C. 
Évaluation :
5

Awesome ! We didn't complain at all. Give u 5 Stars

Jerry P. 
Évaluation :
5

Nothing the customer service 10/10.

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vince N. 
Évaluation :
3

I was not pleased with my overall U-Haul moving experience. I made my original reservation in mid-April for a 15 foot truck. Our move was scheduled for July 9 and we were to pick up the truck on the 8th from the Citrus Road location in Goodyear. On the 3rd of July I started to receive texts from U-Haul asking me to tow loaded trailers to various locations in the US southwest, for which I would be paid $250. Within 3 hours of opting out of those texts, I received a call informing me that my new pickup location would be at AZ Storage Center on McDowell Rd., and that there were no 15' trucks available. Since I didn't have a choice, I went to pick up the truck at that location on the 8th. When I arrived, the lady working there was very professional and courteous (probably the only nice part of this whole ordeal) and got me out relatively quickly. Unfortunately, the supplies that I had pre-ordered (and paid for) for the move were at the Citrus Rd location, so I had to go back there to pick up my supplies. There were several employees working inside who seemed to be just relaxing and doing nothing (the ones not with customers) and the young man who helped me was pleasant enough, but he put all of my supplies in one area of the store and just told me I could take them from there. I saw a cart in a different part of the store and asked if I could use it and was informed that I could. He should have taken the initiative to offer the cart to me when he first started stacking up my supplies. Overall, I was not happy with this part of my U-Haul experience as the places I was taking the truck to did not have a lot of space for larger trucks.

Gavin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY L. 
Évaluation :
5

Helpful and understanding Staff and good location for me and what I needed. Merci.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takevious F. 
Évaluation :
5

All was well and ended well. I will be back soon.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashly B. 
Évaluation :
5

The young lady who helped us was fantastic

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
2

Truck was nasty

Renee U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN P. 
Évaluation :
5

Best location to rent a uhaul I have ever used… keep up the good work.

Michael A. 
Évaluation :
5

Customer service at this location is the best period!!

Michael A. 
Évaluation :
5

Ashley was great. Friendly and got me set up and on my way with no hassles.

Michael A. 
Évaluation :
2

have to park in the street, drop box was located across the office away from front entrance.

Dexter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
3

No one in office Closed till 2

ELEANOR O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS J. 
Évaluation :
5

Everything was perfect! Ashley knew the anawer to any questions i had and her personality made my rental experience enjoyable!

MARTIN P. 
Évaluation :
5

The woman at the help desk was very nice. I would be a little happier if there was more than 1/4 tank of gas in the tank.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
3

I had to go to a different location to pick-up the vehicle. I was disappointed you did not accept a check for the trip.

EDWIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

The lady in the office was exceptional her customer service and professionalism went above and beyond expectations. We rented our truck for 5 days she made our moving experience worth while. We appreciate the great customer service. Merci.

Jasmine F. 
Évaluation :
5

I don't have a bad thing to say so 5 stars for you guys.:-))

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON D. 
Évaluation :
4

I rented a trailer 6x12 with a ramp but the ramp opening was smaller than the trailer so I couldn't load up my rig, so I took it back about an hour later and got charge for the whole day

OSCAR C. 
Évaluation :
5

Nothing. Sylvia was excellent and very helpful.

ERIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
1

They didn't call to confirm then tried to cancel our appointment for being 10 minutes late, the lady was rude, then we were told we were only allowed to keep it until 4:15 when we'd booked for the whole day and then when we got there at 4:15 there was no one there to even take the truck. This location needs some serious help with customer service and I was highly disappointed. Because I couldn't keep the truck the 8 hours I booked I had to book a second day which I think is a money grabbing move by uhaul and a pretty dishonest business practice.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM L. 
Évaluation :
5

Awesome

MATTHEW P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Great Customer Service at this location!

Benjamin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN JO F. 
Évaluation :
5

Clean equipment, ensure items requested are present, having working equipment

Jennivee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE ANDREW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

The girl at the counter was awesome and so helpful. Very very professional and courteous.

SANTIAGO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONETTE L. 
Évaluation :
5

Sylvia was awesome, very knowledgeable, and expedious!

david S. 
Évaluation :
5

Friendly, helpful, and knowledgeable staff.

STANLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

very helpful team

anthony W. 
Évaluation :
5

Great customer service. Very friendly and helpful!

Stephanie E. 
Évaluation :
5

Continue to have great customer service!

tabarus P. 
Évaluation :
5

Keep doing what you're doing! The customer service is great. Ashly and Sylvia were a pleasure to work with!

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murl W. 
Évaluation :
5

Ashley was excellent with explaining the inprocessing hyperlink on my cellphone- what I needed to do and how to do it.

MICHAEL M. 
Évaluation :
2

I reserved a 12 X 6 trailer for May 7 at 7am. Called the location 2 days before to be sure they would be ready. Lady said "yes. 7am". Got there at 6:55 and no one showed until 8:30am. Lady said "that is when we open. Call U Haul". WHAT? Bunch of trash in bed of trailer (I have the video). Then, the 6 ft wide bed is actually 5ft at the gate. Could not fit my side by side in it.

Gary O. 
Évaluation :
5

Everyone at this location was so helpful and responsive! So glad to have had this experience with them.

Jaclyn R. 
Évaluation :
5

Ladies were kind, attentive and very easy to work with.

Amalia G. 
Évaluation :
3

The truck's air conditioner had smoke coming from it, and only worked half of the time. The lighter port was not attached.

Zenneah J. 
Évaluation :
3

Truck was not clean. Also, truck seemed not maintained well. Had battery issues and ac issues.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEISHA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
4

Give me a truck that has been inspected. Windshield wiper was broken. Glass was so dirty you could hardly see out of it

MICHAEL P. 
Évaluation :
5

Fast, easy and great customer service!

Francisco D. 
Évaluation :
5

I chose this location because of good customer service. Unlike the big U-haul center a mile away which employs rude slow moving people who care less about their job or the great company they work for.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAYTON S. 
Évaluation :
5

Great staff!!

Michael P. 
Évaluation :
5

Sylvia and Ashley are the best. Always courteous and friendly and smart.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST M. 
Évaluation :
5

Good hospitly friendly

RHONDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Sylvia and Ashley are the best! They are a very positive team in a stressful moving moment! Equip is also excellent

MARTIN P. 
Évaluation :
3

The 24 hr access web interface did not work well at all. I created an account but I wasn't sure if I created a password. My browser showed my name on your webpage so it seemed like I had an account. When I clicked 'forgot password' to get the password it said my email didn't exist in the system, but I have emails from you on that email account. I used the text link to get to the page to return the truck but it said it didn't have my location and then just hung. Pressing 'turn on location services' didn't do anything. Stuck. No where to go. Just dropped the keys in the box and hoped for the best. Bad experience. Thankfully the person working there got what they needed and I think everything is ok, but don't have any confidence in the web system.

Chad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Sylvia was great! Thanks again!

Jose B. 
Non les évaluations ont été soumises pour cet établissement.

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