Le client n'a pas laissé de commentaire.
Rachel M
Customer Reviews for AZ Storage Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing to complain about the location the application had issues I had to call customer service to get the issue resolved.
Thang NVan operated fine but was dirty inside and out!
THAD WCharged for insurance I didn't request. Never asked me if I wanted it. Charged night service fee for using drop box, and never explained that either. Never explained mobile app checkout.
PATRICK LGreat staff.
Paul FTruck was dirty. Associate did not explain things thoroughly, just told me to go to the app. 3 dealers tried to give me a different size than reserved. I had to do a lot of extra phone work.
J KShe was extremely helpful and courteous. I would go back here anytime. Wish there were more like her who took pride in their job. Kudos!!!
Cheryl BFriendly atmosphere, representatives are very welcoming.
ALGASSIMOU BRien
Fernando MFolks in the office were great, however no easy parking once off the street. This the "average" rating. When you pull off the street there is nowhere to go or turn around for the average driver. I was able to back it into a tight spot, but someone who does not drive trucks, would have been able to maneuver the unit and possibly struck or hit another car or keypad.
Phil RRien
Trina HThe vehicle ran fine but so dirty! Hadn't been washed or front end cleaned out.
Steven GFacility was closed at time of drop off
William CThe Uhaul app is terrible and did not allow me to return the trailer after hours. Had to call in.
Albert FThank you for making us feel right at home, Way To Go U-Haul.👍🏾
Eugene BNothing, customer service was excellent.
Pamela LThe rental was disgusting, dirty and had a horrible smell. I was unable to complete my move because of the smell.
Naddia AVery friendly and helpful morning staff
Brian LMerci.
Francine GThe service is great
doroteo gThe only complaint I have is that the moving blankets I ordered were not in the rental so I had to go to a different location to pick them up. Luckily it was close by.
MARSHALL RNo recommendations to improve service. Everything went as advertised, easy pickup and return of equipment. Friendly service and equipment was in good shape and ready to go.
Gary SGreat service. Friendly attitude.
Brett EYou changed the pickup location and didn't flag it in the email confirmation. I had already checked in and scanned my ID but they made me do it again. The price at pickup was about $100 more than the quote.
LOUIS BGood sense of humor. Very pleasant to work with!
Joseph CExcellent service
FULGENCIO VTruck was dirty, but they cleaned it when I was there. No appliance dolly available. I had to go to another uhaul location to get one.
Christian hI was told the truck was brand new but it had garbage and peanuts all over the floor, it wreaked of cigarette smoke and had cigarette ashes in the cup holders. I understand that other people use these, but can they. It be cleaned before the next renter?
Natalie BFront desk was extremely professional and very kind. Definitely makes for an inviting atmosphere!
David MIt smelled like spoiled food in the office.
Steve WAlthough the people at this location were very nice, i had a bad experience not 2 miles from the location when the trailer popped off my hitch due to a dip in the road causing some pretty bad damage to my spare tire rim ( jeep wrangler ) I have rented from Uhaul many times over the last couple years and drive with a trailer every day for work and have never had 1 just fly off the hitch like it did today. Hoping the insurance they provided can assist me with the damages.
MICHAEL KAwesome awesome customer service by all the personnel. I would rent from this location again. I feel it has a trust factor of a 100.
Cindy OEverything was great
Robert COffice staff were extremely courteous and easy to work with.
Sally MI appreciate the smooth transition, politeness, and willingness to help. Merci!
Mahlon HOil light was on so making sure Truck is in good driving condition
Ryan RI had made booked the units 2 weeks in advanced for 5AM pick up. I get to the location trying to do the pick up and wasn't able too. I was on the phone with UHUAL trying to figure out what happened and no one could tell me. Finally after talking to about 9 different people they told me that the location forgot to set it up. Wasted almost 3 hrs and finally got the truck.
Lasaro FVery accommodating !.
Merrie JAwesome ! We didn't complain at all. Give u 5 Stars
Jerry PNothing the customer service 10/10.
Matthew AI was not pleased with my overall U-Haul moving experience. I made my original reservation in mid-April for a 15 foot truck. Our move was scheduled for July 9 and we were to pick up the truck on the 8th from the Citrus Road location in Goodyear. On the 3rd of July I started to receive texts from U-Haul asking me to tow loaded trailers to various locations in the US southwest, for which I would be paid $250. Within 3 hours of opting out of those texts, I received a call informing me that my new pickup location would be at AZ Storage Center on McDowell Rd., and that there were no 15' trucks available. Since I didn't have a choice, I went to pick up the truck at that location on the 8th. When I arrived, the lady working there was very professional and courteous (probably the only nice part of this whole ordeal) and got me out relatively quickly. Unfortunately, the supplies that I had pre-ordered (and paid for) for the move were at the Citrus Rd location, so I had to go back there to pick up my supplies. There were several employees working inside who seemed to be just relaxing and doing nothing (the ones not with customers) and the young man who helped me was pleasant enough, but he put all of my supplies in one area of the store and just told me I could take them from there. I saw a cart in a different part of the store and asked if I could use it and was informed that I could. He should have taken the initiative to offer the cart to me when he first started stacking up my supplies. Overall, I was not happy with this part of my U-Haul experience as the places I was taking the truck to did not have a lot of space for larger trucks.
Gavin SHelpful and understanding Staff and good location for me and what I needed. Merci.
DAVID KAll was well and ended well. I will be back soon.
DAVID KThe young lady who helped us was fantastic
Thomas CTruck was nasty
Renee UBest location to rent a uhaul I have ever used… keep up the good work.
Michael ACustomer service at this location is the best period!!
Michael AAshley was great. Friendly and got me set up and on my way with no hassles.
Michael Ahave to park in the street, drop box was located across the office away from front entrance.
Dexter MNo one in office Closed till 2
ELEANOR OEverything was perfect! Ashley knew the anawer to any questions i had and her personality made my rental experience enjoyable!
MARTIN PThe woman at the help desk was very nice. I would be a little happier if there was more than 1/4 tank of gas in the tank.
Timothy SI had to go to a different location to pick-up the vehicle. I was disappointed you did not accept a check for the trip.
EDWIN HThe lady in the office was exceptional her customer service and professionalism went above and beyond expectations. We rented our truck for 5 days she made our moving experience worth while. We appreciate the great customer service. Merci.
Jasmine FI don't have a bad thing to say so 5 stars for you guys.:-))
Alan BI rented a trailer 6x12 with a ramp but the ramp opening was smaller than the trailer so I couldn't load up my rig, so I took it back about an hour later and got charge for the whole day
OSCAR CNothing. Sylvia was excellent and very helpful.
ERIN B