Évaluations des clients AAA Lock & Key Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AAA Lock & Key Inc

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CARLOS O.
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Le client n'a pas laissé de commentaire.

Peter H.
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Le client n'a pas laissé de commentaire.

GEORGE K.
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Le client n'a pas laissé de commentaire.

JOSH H.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Thomas T.
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the online pickup was, at best, difficult and time consuming.

Sunil C.
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Very convenient to rent a van when authorized location was closed. Online and mobile process was excellent.

Mary M.
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Le client n'a pas laissé de commentaire.

CAROLINE L.
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Very friendly and helpful!

Edward M.
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Truck was prefect for our move. Easy to pickup and drop off. No unexpected charges! Will use U haul trucks again.

Tadd C.
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Le client n'a pas laissé de commentaire.

jerry N.
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The internet connection was so weak we had problems with static. It took us 6-7 hours to get the key with several staff on the phone. The number of steps to get the truck were laborous for a novice sending information in and instructions were not clear. We had people waiting on us to pick up furniture and we were from out of state. The entire ordeal was a nightmare. I had a worker that also had to be compensated. This rental trip was the worst I ever experienced with u-haul in 50 years of using your services. I hope I never have to use the lock box services again.

Warren H.
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Le client n'a pas laissé de commentaire.

Mark D.
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Too many personal reference checks. Government issued photo ID, excepted credit card payment, and one reference should suffice. There was also pet hair on both of the seats in the main cabin. I would suggest not just cleaning out the back of the truck but vacuuming the upholstery with a bit more frequency.

Michael W.
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I rented this same equipment for an identical move back in August. I don't understand why the pricing on these two trips was different. This move cost significantly more, and for an older and less efficient vehicle. This one also came with some damage that apparently compromised the water tightness of the cargo area, and since I needed the truck that day and they had no others I had no choice but to accept. Fortunately we didn't get any rain on the move. There is no signage on this location, and for pickup I actually went to another UHaul location a few miles south and on the same street, the one where I rented in August, thinking that was the place. When I finally found this location I learned the truck would not have the furniture dolly that I had requested in my reservation. Instead the truck came with a large package of furniture pads, which I didn't need and which took up a fair chunk of space in the truck. Lastly, the fact that the shop was not open on Saturday morning, when I returned the vehicle, meant that I had to spend a fair amount of my time checking the vehicle in so as to avoid a threatened $20 charge to have the check-in done by the location itself. I didn't appreciate that.

James M.
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Broken glass was all over the unit and ramp which injured us. We cleaned up but was frustrated that other user left it in this condition.

ZINOVIY Z.
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Le client n'a pas laissé de commentaire.

John H.
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Nice customer service

John W.
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Le client n'a pas laissé de commentaire.

JAMES G.
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Le client n'a pas laissé de commentaire.

Amy D.
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Le client n'a pas laissé de commentaire.

Trent M.
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Le client n'a pas laissé de commentaire.

Douglas S.
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Le client n'a pas laissé de commentaire.

David P.
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The entire experience was awful - this is not AAA Lock and Key. This is UHAUL. I made my reservation ahead of time and chose this location as I could pick up my van before the store opened. When I went to pick up the van, the time was changed and said it was for hand delivery only so I had to wait 45 minutes until the store opened. During this time I called Uhaul, waited 15 minutes on hold and when I spoke to the woman on the phone she noted that UHAUL changed my reservation. We then got disconnected and she FAILED to call me back. Once the store opened, I had to fill out all the paperwork that I did online previously. I could have gone to home depot for the same price and likely less aggravation. Never will use UHAUL again.

Robert S.
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Le client n'a pas laissé de commentaire.

Taylor W.
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Pot holes in parking lot are huge. The van was not really clean. Seats were dirty, used kleenex and food crumbs on floor. Back of van was not swept. Dirt on floor.

Colleen M.
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Had to request to have windows cleaned, but Darin was very nice and helpful

Sharon M.
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Very prompt and courteous assistance. We will go back to AAA Lock & Key again!

Jaime G.
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Le client n'a pas laissé de commentaire.

Terrence S.
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Le client n'a pas laissé de commentaire.

MARGARET D.
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Le client n'a pas laissé de commentaire.

Feng P.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Michael S.
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The person was. It friendly or helpful

Molly M.
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Please give advanced notice of secondary method of prove identity. We did not have a passport with us, and verifying via an alternate contact is difficult as they do not expect a phone call. This led to delays, a hassle to others and an overall inconvenience that could have been prevented with advance notice.

Sarah B.
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Le client n'a pas laissé de commentaire.

John D.
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Apparently, the U-Haul network was down and the van I reserved could not be released at the time requested. However within 1 hour Darren worked out a way to release the van since my DL and cc info was already uploaded in the system. I appreciate Darren's diligence and working with me even though the system was not working. Satisfied Customer John Durham

Matthew L.
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Electronic check-in did not work - said could not locate phone, yet location services were turned on. Too extra 15 to check in manually inside the store.

Karen H.
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Did an after hours drop off, so I don't have much to say. The person I spoke to on the phone was very helpful, though.

BILL O.
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Le client n'a pas laissé de commentaire.

Laura M.
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Le client n'a pas laissé de commentaire.

joe G.
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Le client n'a pas laissé de commentaire.

Stuart J.
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Le client n'a pas laissé de commentaire.

John Z.
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Experience was very good would use this facility again

Vincent K.
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Le client n'a pas laissé de commentaire.

RON B.
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No problems at all. Everything went very smooth. Friendly service.

Ari K.
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Le client n'a pas laissé de commentaire.

Ari K.
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Le client n'a pas laissé de commentaire.

Isabella D.
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Each time I have used UHAUL it has taken over an hour to figure out my reservation when I arrive which has made moving even more stressful than it already is. Both times my card was charged the incorrect amount and I had to wait to be refunded. Costumer service was always kind but there are just always problems. Moving is stressful enough, getting the truck should be the easy part.

EmilyAnn W.
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Le client n'a pas laissé de commentaire.

James I.
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Darren, handled everything. THANKS!!!!!

barry V.
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Mobile app was very difficult to use for after hour returns. Wasn't able to complete process.

Joy L.
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Le client n'a pas laissé de commentaire.

ted B.
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Le client n'a pas laissé de commentaire.

Eileen-Larry P.
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It is hard to find this location on a busy street. No Uhaul sign out front!

ADAM G.
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Great service!

David G.
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Le client n'a pas laissé de commentaire.

Adam E.
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N/A

Andrew P.
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Le client n'a pas laissé de commentaire.

BIFF T.
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I use cash, whenever I can. But, U-Haul does not accept cash. Not only is that unacceptable to me, personally, it may be a legal issue for U-Haul, since it is clearly printed on all US currency: "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS PUBLIC AND PRIVATE."

MICHAEL M.
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Agent was not familiar with adding insurance after initial rental transaction so this took extra time but now he knows so this won't be a problem in the future.

Nizar M.
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Le client n'a pas laissé de commentaire.

Steve S.
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The online return experience was execrable. I completed it only to tell you how bad it was.

Lisa B.
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I made a reservation online - without issue. 2 days later i chatted with a Uhaul rep asking if I could reserve the truck for the day before ( pick u that night ) so I wouldn't have to pick up at 7 the next morning - but still needed it all day as planned. The day before my trip I went online just to find out that the reps had not amended my reservation correctly and I need to return the truck at 2:30 am - I called and the girl was able to find me another truck but a good 49 minutes away from my house - I called back and asked if I could speak to a supervisor and she offered me a 25 coupon. which was nice - but once again as the cusotmer I have to do something more work for me - where I have to remember to enter in the code. None of this was my doing - it was a mistake byt he scheduling person.

Peter G.
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Le client n'a pas laissé de commentaire.

Mary Ann W.
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Document all dents and scratches that don't have an “x” on it. Very convenient location and easy to find

Rajesh T.
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Le client n'a pas laissé de commentaire.

Maria S.
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Le client n'a pas laissé de commentaire.

Mark T.
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Le client n'a pas laissé de commentaire.

Xinkun W.
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Le client n'a pas laissé de commentaire.

Craig C.
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Le client n'a pas laissé de commentaire.

Andrzej S.
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Le client n'a pas laissé de commentaire.

Carlos A C.
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They gave me the wrong address, they never answered my called, and when I finally get to the place, I had to wait 45 MINUTES for the verification! THE WORST EXPERIENCE EVER! I WON'T RECOMMEND THIS SERVICE AT ALL!!

Emma B.
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Easy drop-off.

Ian I.
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The phone check out process took over 30 minutes and then the time was not calculated from the time I got into the car. I tried to call customer service twice and was on hold for over 30 minutes for each call. This was a very slow and painful process. Plus there was never any mention about how to handle tolls and now I have to deal with that. I have rented vehicles from Uhaul in the pas without any issues, this was the worst experience ever with Uhaul.

Craig C.
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Le client n'a pas laissé de commentaire.

BILL O.
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Le client n'a pas laissé de commentaire.

Ben R.
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I was moved from my original location to one 20 miles away without consent, this led to an extra mileage charge.

Benjamin K.
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First time renting and I will do it again. Very easy and the guys are great!

Stephen C.
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log in process very bad - spent 1.5 hours trying to sort it out.

Wendy B.
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Le client n'a pas laissé de commentaire.

Joshua V.
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Le client n'a pas laissé de commentaire.

MARILYN H.
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Forgot to put dolly and furniture pads in truck. I went back to pick up dolly incurring extra miles. I didn't get the furniture pads. I haven't seen the bill credit for the furniture pads. Not a great experience.

Andrew S.
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The gentlemen helping me was having issues renting me the trailer. Had to call his DM to try and walk him thru the process.

arthur F.
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Perfect! Smooth transaction. Excellent service. Highly recommended.

Amy P.
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Do NOT do self check in. ITS THE WORST!!!!

ALDO DARIO M.
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Le client n'a pas laissé de commentaire.

Lisa G.
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Le client n'a pas laissé de commentaire.

Raul S.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Staff was very helpful, truck was spotless, great location.

jeff M.
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Excellent customer service and terrific truck! Many thanks! Jeff

Jose P.
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Our truck was essentially brand new and in excellent condition - we had a great experience driving it. However, this was a new Uhaul location, and the staff seemed very inexperienced and uncertain about many things. The staff seemed to not have the information (or were unable to access the information) from our online order, and staff eventually selected a new drop off location for us that was significantly further away than the original location we selected online. We also requested a pick-up location that was approximately 2 miles from our home, and this location was nearly 10 miles from our home - and we passed another Uhaul location on our way back from the Glenview location. Certainly we understand not all truck types are available at all locations, but having to go so many miles further than we planned was a bit inconvenient, and with the location being so new and the staff's inexperience, it took much longer than expected to actually leave with the truck, which delayed our entire moving plan.

Lee W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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