Customer Reviews for AAA Mailbox LLC
(Concessionnaire U-Haul dans le voisinage)

136 évaluations

1155 E Twain Ave Ste 108   Las Vegas, NV 89169

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

1155 E Twain Ave Ste 108
Las Vegas, NV 89169

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I've been renting a truck here for a couple of years and the service is always great. I will continue to keep renting from this location.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN A. 
Évaluation :
3

I was unable to complete the 24 hr pickup because your app said the GPS indicated I wasn't at 155 E Twain Ave even though I was STANDING INSIDE THE UHAUL AGENT STORE. There was no way to override this in the app. Apparently whoever developed the app assumed your customers are so stupid they don't know where they are. Fortunately the agent was on site & converted it to an on site pickup. This took about 30 min. When I finally did get the truck I found that the agent had neglected to put the 2 Dollie's & furniture pads that I had rented in the truck. I finally did get the truck, Dollie's & pads.

Joel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREK JOHN T. 
Évaluation :
3

I paid for moving pads. I never received them.

Garrett P. 
Évaluation :
2

agent got mixed up with keys put in wrong truck and delayed scheduled pick up by 9 hours. Agent employee was new and felt badly. He later gave me ride to airport to make up the damage. nice man

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe R. 
Évaluation :
5

Everything was quick,polite and efficient

Danyelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara D. 
Évaluation :
5

Very prompt, and fast service. Thanks guys you were awesome and friendly..

John O. 
Évaluation :
5

From reserving the truck online, to picking it up.....all the way to returning it online was a piece of cake. Made a stressful day so much easier!

Heidi E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Njeri W. 
Évaluation :
3

Have the gas meter actually be where you state it's at

Erik N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
1

The truck smelled so bad of cigarettes and old food. It was disgusting

Nicolette I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sloane P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheerra J. 
Évaluation :
5

The customer service was excellent at aaa mailboxes. They were both very helpful and accommodating.5 stars

Candace P. 
Évaluation :
1

Representative lied and now I'm about to sue the company for her unprofessional Karen racist actions

martinez H. 
Évaluation :
3

I really liked the customer service, the lady and gentleman was very polite and nice but, I really enjoyed they vibe they made a tough situation a better day, but unfortunately my truck was dirty inside, but I'm the type of person I pay it forward and I claimed it out I just recommend that they check and make sure when the last renters leave the truck it's clean but I would recommend someone to come there and I will most definitely return again,, thank you for your services

Latonya J. 
Évaluation :
5

The staff was very helpful and very polite

javier G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
5

Great Experience Thank You

Nathalie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taejin J. 
Évaluation :
5

Nothing, this location and staff are fantastic!

Kenny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trustin W. 
Évaluation :
3

The reps need to go outside and inspect the trucks for cleanliness and damages.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

The truck I was assigned to me did not have working air conditioning. That was a huge inconvenience seeing I was driving from Las Vegas to Portland Oregon, roughly 20 hours of driving, in June. I would like someone to reach out to talk about a discount because of it.

Esther S. 
Évaluation :
5

Matt and Diana went above and beyond. Was informed that the office was closing early due to the holiday but Diana said to call her and she would open the store just so we could pick up the truck. Traveling over 2200 miles it would have been nice to have cruise control. Truck was a little worn but in today's environment I guess you can't be choosey.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLUR P. 
Évaluation :
5

I think it's fine the way it is. Very professional and great customer service. Like saying goes don't try to fix something that is not broken.

Jesus C. 
Évaluation :
5

Excellent service from the minute I walked in, I wish I remember the name of the lady that assisted me, she was extremely professional and helpful. Though it's a smaller location, I wouldn't hesitate to check in with them before going to any other location for future U-Haul rentals

Damien D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel S. 
Évaluation :
5

Did not see any need for improvement. The two staff I had contact with were friendly and helpful.

Crystal P. 
Évaluation :
2

The staff was friendly but the truck was dirty. There was a bottle of urine under the drivers seat and god knows what else in a bag, a biohazard I didn't appreciate having to deal with on an already stressful day. The right rear tire was low on pressure and they had no way to service it so I had to take it to another uhaul location which was down the road.

Troy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

saeed N. 
Évaluation :
5

Both agents

Pat Y. 
Évaluation :
2

They charged me the original price for my over mileage when it's only supposed to be 0,4 cents for additional miles I was supposed to pay 59,7 excluding taxes

TATIANNA K. 
Évaluation :
5

The van was dirty inside and out, but I was not charged for it so it wasn't a big deal. The van it self was smooth driving and I did what a needed to do so thank you

Elizabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrance P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald R. 
Évaluation :
5

Very nice, helpful, made it simple.

Barry G. 
Évaluation :
5

Quick and nice

caroline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade P. 
Évaluation :
5

Truck should be cleaned after every rental

Terry A. 
Évaluation :
5

Excellent service

Richard M. 
Évaluation :
5

Shure adds uquick but i will agree to sales method for me..up front is my way Caue its more like under 100 buck for 24 hrs..BRAND NEW LIKE TRUCKS AS IT SHOULD COST REAL MONEY..(ther not lieing )

Jeffery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Everything was excellent. Diana was so professional and made me feel like I made the right decision choosing Uhaul.

Cassandra O. 
Évaluation :
3

The guy a u-haul kept mentioning “ don't steal my van”. What the hell am I going to do with a u-haul van? Lol. It was like he was calling me a criminal.Now does he say that you all his customers or was it just me. No cool, not professional and l will not use that particular u-haul service ever again.

Gamal R. 
Évaluation :
5

Nothing, everything was great!

Brian S. 
Évaluation :
5

Mobile app was not allowing me to take pictures of the cab interior. The truck had very dirty floors and the cup holder was sticky, had splilled/ dried, dark beverage in it with lollipop sticks and other garbage. I took pictures for reference but couldn't get them in the app.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

The gentleman that helped me at this location was excellent. Very knowledgeable and polite. Nice place to do business.

Paul B. 
Évaluation :
5

nothing to improve, all good and i like it a lot,

donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan D. 
Évaluation :
1

I did not rent a dolly and yet I was charged for 1

Pike N. 
Évaluation :
5

Supply dollies in small truck

Lonnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S. 
Évaluation :
5

Fastest in and out door transaction in history

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladanna T. 
Évaluation :
5

The people were friendly and curious

wanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
5

Just wondering if you found any paperwork in the driver side or passenger side or behind the seats if so could you call my sister's number 725-266-2688

lusero B. 
Évaluation :
1

Hello, it took an hour to rent the truck that I reserved ahead of time with the app. Many homeless in the area and walking in while I was waiting to rent the vehicle. Only one person managing the location. He was pleasant but overloaded with work and system issues to complete the transaction.

Patrick C. 
Évaluation :
5

No comment, everything we're fine

Aldrin A. 
Évaluation :
5

Everything was great it was a easy and smooth process! Ana assisted me and she was so sweet and made the experience very nice i wouldnt change a thing!!

Sheryl V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trashawn G. 
Évaluation :
4

Ana has wonderful customer service skills. Ana is patient. Kind. Professional. Love renting from this location. It's easy peasy.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
3

no drop box dropped key off after work snd it was like whatever to the lady .. non socialable it was very clean but cold..and ai dont mean chilly cold

Eileen Diane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin C. 
Évaluation :
3

I have not received the holding funds back to my account. Still shows pending and it's been days since the turn in. I want this resolved asap!

Katherine A. 
Évaluation :
5

Soon as get a truck

Gopal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Always use U-Haul for moving. Very nice company!

Dmytro K. 
Évaluation :
5

Le personnel était amical et serviable.

Maria R. 
Évaluation :
5

Great service

Eddie H. 
Évaluation :
4

The service at this location was just excellent so I wouldn't change a thing just keep on doing what you're doing,... I am the actual renter of the truck Samuel Hannan,.. mr. Drew was merely the driver since I have no driver's license

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent P. 
Évaluation :
5

The agent was very accommodating!

Quarnesa M. 
Évaluation :
3

Rented 2 trucks within a week. Both trucks were handed to me with only 1/8 of gas. One of the trucks was so filthy inside, I couldn't believe it. I would be ashamed if I worked at UHaul to rent out a vehicle like that.

NIKOLAUS G. 
Évaluation :
3

Was ok.thats it, not great. No other services here.

gail M. 
Évaluation :
1

I was very disappointed after a after hours return of the vehicle received a email with additional charges that were changed to my card. Even though all teams of contract were met. I was charged a crazy gas fee even though truck was returned as given. I contacted the office to dispute charges and was told i would receive a call back and never did

loraine V. 
Évaluation :
3

Provide a slot for key drop

Wanda R. 
Évaluation :
5

Anna, the customer service rep was kind, professional and very knowledgeable about your products. I felt confident using the u-haul truck & location!

Joan G. 
Évaluation :
5

Great location and employee

Buchizya L. 
Évaluation :
4

Anna was amazing to work with!!

April H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

philip C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Accessoires de déménagement

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