Évaluations des clients AAA Pacific & Lilly Poplar St Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AAA Pacific & Lilly Poplar St Storage

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Tommy G.
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The dolly that I reserved was not available when I picked up the trailer. Clerk said it was locked up and he didn't have a key.

BENJAMIN C.
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Le client n'a pas laissé de commentaire.

SHENIQUA A.
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Le client n'a pas laissé de commentaire.

Rodney S.
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I dropped the truck off after hours, the location was easy to find, clean, ample parking and an easy to find drop box.

Nathan S.
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not a thing, the service was good and quick

david L.
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The web pickup process did not work for me. The system could not see my photo to verify against my drivers license, yet the attendant could see it when he came in at 8AM to complete the pickup process. The system also could not accept my credit card payment, that was accepted 2 weeks earlier with my initial reservation. I will not use the web pickup again, I will just wait for the office to open and do this "old-school". The attendant was very helpful and friendly. The equipment was in good condition and clean.

Isiah S.
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my tongue jack broke while going down the road and hit the road while driving my last rental before that I had to go to another place to get a trailer I rent from uhaul a lot and I hope for a better experience in the future

JARED B.
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Le client n'a pas laissé de commentaire.

DEBBRA T.
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I was very pleased both with the equipment and the service.

Jaclyn H.
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Le client n'a pas laissé de commentaire.

GARY C.
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THE ONLY ISSUE WAS THE TRUCK HAD INTERMITENT FUEL PROBLEM. ACTING LIKE FUEL PUMP NOT SUPPLYING FUEL AT TIMES UNLESS I PEDEL THE ACCELERATOR TO INCOURAGE IT TO KEEP RUNNING ! ACTED LIKE RUNNING OUT OF GAS AT THOSE TIMES!

matthew R.
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Smelled like cat pee inside the office and seemed pretty run down / shady inside office. Person helping was nice. Vehicle was obviously NOT cleaned much less sanitized since last use with hand prints on the windows, and food debris and wrappers in the floor of the rental. Had MASSIVE issues with the stupid uhaul app. Ended up having To do checkin manually.

CRAIG W.
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Le client n'a pas laissé de commentaire.

Michael A.
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Le client n'a pas laissé de commentaire.

ROBERT CRAIG B.
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Le client n'a pas laissé de commentaire.

ALEXANDER JOHN H.
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Le client n'a pas laissé de commentaire.

DAWN J.
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Le client n'a pas laissé de commentaire.

Bennie W.
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Le client n'a pas laissé de commentaire.

BRIAN S.
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I have used this location several times because of the professionalism of the staff and the condition of the equipment. Great location

TIFFANY I.
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The place smelled of urine.

Richard W.
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Le client n'a pas laissé de commentaire.

Melanie C.
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Le client n'a pas laissé de commentaire.

LOUISE S.
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Le client n'a pas laissé de commentaire.

CHARLES MARK W.
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Trailer was damaged, missing lights, and bad unsafe tire.

LINDA G.
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The guy was very courteous and helpful.

ROCKY S.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Gary C.
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Le client n'a pas laissé de commentaire.

GARY C.
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The 26' truck was in excellent shape and a pleasure to drive except for a shake in the drivers front wheel. It felt like a separation in the tire tread but don't know for sure.

chad F.
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First time I put too much gas in

LOREVA P.
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Le client n'a pas laissé de commentaire.

Mark R.
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Le client n'a pas laissé de commentaire.

CHULWOON K.
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Le client n'a pas laissé de commentaire.

JOSEPH B.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Mr. Wilson, the service representative, was professional, friendly and quick. He was thorough and knowledgeable regarding the rental contract, options, and responsibilities. I left feeling satisfied and confident with my rental. He is an asset to your company. The only issue with this facility is the physical location. Its driveway is in kind of in a tricky spot almost right at the corner of Pacific and Lilly. Overall this is the second time I have used this location and will not hesitate to use it again and recommend it to others.

Timothy C.
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Le client n'a pas laissé de commentaire.

BENJAMIN JAMES T.
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We've used this location multiple times, we've always had excellent service!

William J.
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This location was very helpful and quick to respond to our need to have a truck at the last minute.

James B.
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I find it deceptive that although I "ESTIMATED" that I would need the truck 6 hours, I paid for a daily rate and could have had the truck for 24 hours. I felt rushed to get the move done and find it bad business that UHaul had the truck reserved exactly 6 hours after my reservation. What would you have done if I needed it longer than 6 hours. Bad Business practice.

Wayne B.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
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Was taken care of immediately!

Tannia M.
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I never got the hbd truck that I reserved and was charged for.

Terrance M.
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Le client n'a pas laissé de commentaire.

karen M.
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Le client n'a pas laissé de commentaire.

joseph Z.
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not turning customers away just because the computer network is down. very inconvenient

Geoffrey S.
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Good customer service. Crappy old trailer.

Rob B.
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Office looks like it was shit at and hit. Service was good.

Cole B.
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Good hardworking guy, nice to deal with!

Ryan S.
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Very friendly service

Michael B.
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U-Haul, you're the Best ! Thank you

Kristen C.
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My hold time when making my initial reservation through the 1-800 # was almost 30 mins. Ugh!

Pat P.
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The online registration made the rental so easy. Tristan and Robert were very helpful and we were there about 10 minutes and we had our truck. The truck was fine, the move easy with the ramp and dolly, and we were more than satisfied with our entire experience with this Uhaul rental.

ASHLEY B.
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Le client n'a pas laissé de commentaire.

Rick G.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Le client n'a pas laissé de commentaire.

Pamela L.
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Le client n'a pas laissé de commentaire.

Monte S.
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Le client n'a pas laissé de commentaire.

Jeffery J.
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Le client n'a pas laissé de commentaire.

JON R.
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Le client n'a pas laissé de commentaire.

Monta V.
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Le client n'a pas laissé de commentaire.

Bradley R.
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Just did a quick run to the dump. Quick, easy, and pleasant experience with the staff. Very close to our home. Will definitely use again.

Neil D.
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I had to return the trailer earlier than planned, but even though I arrived back to the rental place well after hours, someone was there to assist me in disconnecting it and checking it back in. outstanding service.

Dory N.
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the person helping me was very rude, and not welcoming at all. he did not clean the truck beforehand, and he did not help to inspect the truck before leaving the lot. He just said, to go to a back lot and the truck will be there. No assistance whatsoever. Staff were not wearing masks inside the office to help prevent the spread of the corona virus. The person helping me check the truck in when I returned it was much nicer and helpful.

John C.
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It was fast and easy.

Harry H.
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Le client n'a pas laissé de commentaire.

Diana L.
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Horrible costumer service. Very unprofessional guy. The place is a shithole. Never recommending this company to nobody.

Derek G.
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No problems with the service, wanted a truck as well as a car trailer but nothing bigger than a 15' truck in stock. As a result, nothing was available at any other local U-Hauls, so I had to move my entire house with my friends pick-ups.

Douglas D.
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By far the worst U Haul location we have ever experienced and we rent a lot of trucks. No paper in their printer so we never saw or signed a contract just got a bill. What a joke.

DOUGLAS D.
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By far the worst U Haul location we have ever experienced and we rent a lot of trucks. No paper in their printer so we never saw or signed a contract just got a bill. What a joke.

Steve C.
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Le client n'a pas laissé de commentaire.

Clyde H.
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STAFF WERE GR8 & VERY FRIENDLY.

Kevin R.
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Le client n'a pas laissé de commentaire.

damon S.
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Le client n'a pas laissé de commentaire.

Kathleen G.
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Le client n'a pas laissé de commentaire.

Terry S.
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Le client n'a pas laissé de commentaire.

Theodore F.
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Really helpful and efficient.

robert H.
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This is a great location to rent from! I was having trouble getting a truck after hours and the uhaul rep was leaving for the day. He came back after closing up for the day and helped me get it taken care of. This is the only uhaul location I will use from now on. Super customer service!

klaus S.
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Le client n'a pas laissé de commentaire.

John T.
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Everything went smoothly!

David W.
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Wonderful. Marvelous. Thought I died and went to heaven.

David C.
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Le client n'a pas laissé de commentaire.

Lorena F.
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Great, friendly service.

James E.
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Le client n'a pas laissé de commentaire.

Nathan S.
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Le client n'a pas laissé de commentaire.

William G.
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Not all that clean and tidy of a location, but the staff were friendly and very helpful. The actual picking up and dropping off process went seamlessly with the online reservation. Good job, overall!

Alice L.
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Staff were very helpful and provided me with equipment that suited my needs. I will definitely consider this location in the future to rent from.

Thomas F.
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Very courteous

Mark H.
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Le client n'a pas laissé de commentaire.

Gary J.
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Keep your vehicles clean and in good repair. Windshield was dirty inside and out, and had a permanent semi-circular scratch on the driver's side impairing visibility. Oil change notification light was lit , but we were told to drive it anyway.

Terry H.
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The vehicle was in need of repair. I could not set emergency brake without the whole panel coming off in my hands. The gas tank was not full when I took off. I drove 20 miles, pumped two gallons before I returned and was still charged over $8 fuel charge. When I questioned the charge, I was given a shore, rude response. I'll rent somewhere else in the future

ron L.
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A lot less expensive than I anticipated. I was able to get my new project/toy hauled home and can hardly wait to start fixing it up!

Katie P.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Michelle J.
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The truck smelt like cigarette smoke and the ash tray was full cigarettes butts

Joshua B.
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Entire location appears rundown and questionable. Service was great and if you ignore the site conditions... a pleasure to deal with.

VICTER B.
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Inside of vehicle was dirty. Representative did no walk around at check out, but three hours later did an extensive walk around to try and catch damage. I feel that if I did not max out on pre check out photos there would have been an issue with pre existing damage.

Marg J.
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Staff was helpful and efficient. The location is hard to find and access.

Douglas S.
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Everything about the place is dirty. The trailer turn signal did not work. The one employee had not connected the pickup to the trailer nor tested the lights. I do not care to return to this locale.

Philip G.
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Le client n'a pas laissé de commentaire.

Tina N.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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