Customer Reviews for AAA Rentals LLC
(U-Haul Neighborhood Dealer)

735 évaluations

2401 Old Alvin Rd Ste D   Pearland, TX 77581

(281) 485-5030

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Dimanche : de 10 h a.m. 2 h p.m.

Services dans cet établissement :

Pour nous contacter

(281) 485-5030

2401 Old Alvin Rd Ste D
Pearland, TX 77581

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

N/A. I like the easy access for pickup and the eas of dropping off the vehicle, very well set up. I will definitely use U- Haul again.

Glenn L 
Évaluation :
5

Employee made rental so easy.

Noe V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Z 
Évaluation :
2

I drove 11 miles total and had to put 20 gallons of gas! I think a 747 would be more fuel efficient.

Andew D 
Évaluation :
5

That young man was very professional and assisting.

FRANSICO M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G 
Évaluation :
5

Fantastic service and staff was great

Cedric R 
Évaluation :
5

The attendance was nice and full of help

Ronald C 
Évaluation :
2

The agent didn't seem to be as knowledgeable about the process as they could have been. Didn't go through a walk around to look for damage or cleanest of the truck.

Byron J 
Évaluation :
5

Nothing more at this time, associate was very helpful and courteous.

Kenneth M 
Évaluation :
5

Ce n'est rien

charles w 
Évaluation :
5

Over charged

Lakeva B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K 
Évaluation :
5

Hunter (the customer service associate) did an excellent job. Parking lot is a little small and hard to manage backing up a large vehicle. It was not as problem for me but may be a problem for a lesser experienced driver.

Jacob G 
Évaluation :
4

First, call to make sure they have the equipment, then make reservations about 24 hrs ahead of needing equipment.

Tristan M 
Évaluation :
3

Truck was not cleaned mud chunks in back of truck, I found another trucks keys inside the cab upon return, put both mine and the ones I found in the drop box. Truck seemed to be out of alignment. Also there was cigarillo wrappers in cab that I threw away. Staff at AAA rentals were great but truck was average.

ELIZABETH B 
Évaluation :
2

The power was out the day of pick up, guy had to use our phone hot spot to do our reservation. The turn light/blinker was out, was told you have to tap it to make it work, he was going to require trailer and then was told that it was my car having the trouble. The next morning in the dark realized that the trailer lights caused a short in my car causing there not to be any running lights on my car at all and on the trailer.

Misti W 
Évaluation :
5

Great experience

Timothy T 
Évaluation :
5

Last minute reservation. It was ready. Friendly and quick. Hassle free.

Kevin H 
Évaluation :
2

It's a small location with very limited parking. The pot was full so I had to park the vehicle along the roadway.

Andrew T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela N 
Évaluation :
5

very friendly staff,and helpful.

cornelius b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore P 
Évaluation :
5

Quick pickup, nice people - would recommend

Jason S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P 
Évaluation :
5

The truck was dirty before I got it

Valerie Q 
Évaluation :
5

Thanks for your service, i appreciate your business, keep going!

Marc A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence B 
Évaluation :
5

Rien

jonathan c 
Évaluation :
1

I was told it would be 1 per mile and charged 1,09 per mile. I was charged for 75 miles when I drove 56. The person told me they would be open during my return but they were closed. They also signed me up for service so I never got to see fine print on anything.

Joseph O 
Évaluation :
5

Everything was wonderful. The people were very kind and the rental was made very easy. I would definitely use this location again!

Gwendolyn M 
Évaluation :
5

Excellent nothing less to say .Real professional and friendly .The owner Alex is real professional and always willing to help. East to contact him through phone and resolves issues very professionally. Thanks for such an awesome customer service .

Jeyo P 
Évaluation :
3

Very disappointed I was told by them that I would get reimbursed for 3 days of my reservation but when I called customer service they said no. Wasted over $1000 of unused days . That feels like stealing from customers. Will not use U-Haul again.

Ana P 
Évaluation :
5

These guys really made my day and were super customer service friendly.

alvaro j 
Évaluation :
3

Wasn’t provided furniture pads so a lot of my furniture ended up getting scratched.

Jennifer A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany g 
Évaluation :
4

No issues

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S 
Évaluation :
5

Excellent service à la clientèle.

dylan W 
Évaluation :
5

The only issue I has was using the app for picking up and returning vehicle. App was not working correctly.

Cristina A 
Évaluation :
5

more space for parking

Ron B 
Évaluation :
5

Thank you for providing such great customer service on such short notice. Would definitely recommend to others!

Lucille C 
Évaluation :
5

The gentleman that assisted me with this was excellent, professional and very knowledgeable.

Connie B 
Évaluation :
4

Needs to check the accelerator.

Leonila T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
2

The truck was old and beat up. The roof had a hole that leaked water in my boxes. He sun visors were ripped off and seat belts were loose

Adam D 
Évaluation :
3

The trailer was very dirty. It looked like someone was transporting plants because there was dirt covering the floor of the trailer.

ANTHONY S 
Évaluation :
5

You all are the best!!! Thank you so much!!!

Queen O 
Évaluation :
3

Make sure the rate is explained. I was not told there would be a $20 charge for after hour turn in. Also, a QR code to scan for the online checkin would be helpful. My phone service was not good, so I had to borrow someone else's phone to check in. Then, I was annoyed at the number of photos I had to take in order to complete the check-in. This whole after hours check-in should be easier.

Janice P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel L 
Évaluation :
5

Fabulous! Excellent service - they make it so easy and are so very kind! We have used them twice and will do it again! They are also very helpful in assisting in the decision making process of what you need to rent! Love this place, the owner and his employee!

Karen R 
Évaluation :
1

The equipment had lots of sand inside. The cup holders had spill stains. Also, this review includes the first truck that I couldn't receive due to app misfunctioning. After going back and forth, I was provided a truck at a different location, with out Dolly and cloth wraps. Poor, extremely poor service. The trucks were standing in front of me but I couldn't get it because the app was not working and the representative was also not able to rectify the issue.

Ammar S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA L 
Évaluation :
5

Alex was very helpful 😄

Jerry B 
Évaluation :
4

Faster internet connection needed.

Bennie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

I dont really have much to say to improve, the young man who helped me out was very polite, professional and timely.

Roburt M 
Évaluation :
3

The check in process was tedious and cumbersome. It was not user friendly. Also it appears we were charged $169 for the truck and it was supposed to be $89. Now in going to spend another 30 minutes to an hour trying to get this rectified.

Lawrence B 
Évaluation :
3

During the time I was there a truck was brought back in it was not checked so it did not get clean but it was in pretty decent shape to use the personnel was great the truck I wanted was not available because of not enough fuel but the truck that was a larger side he gave me for the same price of the truck that I originally wanted so I thought that was a great deal other than that I go to that location all the time and I've always been satisfied so I will continue to go.

Williams W 
Évaluation :
5

Every thing was perfect

Monica B 
Évaluation :
5

This was a fabulous experience! I made a quick phone call with lots of questions and in just a few short minutes EVERYTHING was cared for! I arrived the next morning and the same thing - easy peazy with excellent customer service! I highly recommend this location!!!!! I WILL USE THEM AGAIN AND AGAIN!!!!!

Karen R 
Évaluation :
4

Communication could use some improvement. We reserved the truck for early morning on a Sunday & were told this would be fine. We called Friday & confirmed the before operating hours pick -up & again were re-assured this would be fine. The day of pick - up we discovered we could NOT have the truck until the agent showed up at 10a. This put us way behind schedule. The afterhours lock box for returning the truck is a nice convenience & worked out perfectly. The agent was friendly & helpful. Overall, I would give this location 4 out of 5. The only complaint is the misleading information regarding before hours rental pick-up time.

Dowell J 
Évaluation :
5

Great service! Easy rental!

Tom G 
Évaluation :
5

Make sure gas tank is full when picked up from location

Valerie B 
Évaluation :
5

Alex is amazing!

Michael P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorenzo M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather C 
Évaluation :
5

Double check equipment before loaning it out. Tires needed air trailer lights needed work on them

Hoyt B 
Évaluation :
5

Just keep doing what you are doing

CHARLES L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE K 
Évaluation :
5

Experience was great.

Randy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando M 
Évaluation :
5

Professional and courteous.

JOHN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C 
Évaluation :
3

Need to fix issues with app, still not sure if pictures uploaded or not.

Alejandro M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marquita P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coa S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerryck C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vedesh R 
Évaluation :
4

The UHAUL APP SUCKS!!! I've tried to use this app several times over the last few months and it never works right to return equipment. Please fix it.

Michael A 
Non les évaluations ont été soumises pour cet établissement.

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