Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!PAM K. | Expérience générale
Customer Reviews for AAA Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Plano, TX 75074
(Between Jupiter & Shiloh)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
8h30 am à 12h pm / 12h30 pm à 5h30 pm
- Dimanche :
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location itself was fine but I have an issue to report with the haul service itself. Below is the sequence of events on the day of pick up. 1. I had scheduled the truck pick up at 10:00 AM. 2. I reached the pick up location at around 11:00 AM/ 3. When I accessed my online account I couldn't see an option to pick up the truck. It was a Sunday there was no one to help, I called the customer support and had to wait for an hour before I could get a response from them. 4. I finally got hold of someone from customer service who had to reset my account after which I was able to pick up the truck. This is a BIG NO NO. I have the truck reserved from 10L00 AM and I should be able to pick up the truck at any time after that. I don't have to wait for someone to reset my account. It was very difficult, waiting in the sun waiting for customer care to help me. If you advertise 24x7 pickup using my mobile, make it so.Niranjan M.
Dustin was kind and helpful!Angelique P.
Uhaul did not provide the equipment that o was charged for & made my reservation into a two way instead of a one way.Kiersten A.
Rudy was great. He was courteous and answered every question I had promptly.Daniel C. | Expérience générale
Excellent location. Excellent customer serviceISRAR H. | Expérience générale
A quick vacuum and sweep of the back of the vehicle would have been nice. Overall it was clean and the oil should be checked on a regular basis as the light to change oil came on as soon as I reached my destination. The owner was very nice and helpful. It was a good rental no complaints to be concerned about other than the oil.ANGELIQUE P.
Very clean and efficient. Both the employees were really nice and helpfulBRANDON M.
As always, Rudy and team very helpful.FERNANDO L.
One of the best person that we have ever worked with -- Rudy is a ROCK STAR!! PLEASE GIVE HIM THE MOST BUSINESS YOU CAN as he was amazing!ABHIJIT W.
Great experience!! Will Definitely use them again!Art B.
Rudy and the team at AAA Storage are great and friendly. I will happily work with them again in the future.BENJAMIN B.
Rudy is awesome!Benje A.
Nothing he actually is the best person to deal with answered all my questions and then some. Plus very wise and kind man. Will be using his service again.CHARLY S.
Le client n'a pas laissé de commentaire.SARAH O.
I reserved a dozen moving pads. There were no pads provided, and I wasn't informed until I picked up the equipment. I had to find and buy pads, which put me behind, in addition to costing me extra.Patrick T.
The business is not easy to find because it is behind a strip mall and the signage isn't great.STEPHEN S.
Le client n'a pas laissé de commentaire.Dean X.
None, Thanks again to "Rudy" for taking care of me.Joe B.
Excellent service à la clientèleLEONARD W.
I am a repeat customer at this location. They have earned my loyalty. Excellent service and communication.MARVIN J.
At AAA storage they are very nice and professional!!CIARA B.
Le client n'a pas laissé de commentaire.Constantine X.
Le client n'a pas laissé de commentaire.SOPHEAK S.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.CHARLES O.
Le client n'a pas laissé de commentaire.Kirsten S.
Very friendly costumer service.ALAN V.
Le client n'a pas laissé de commentaire.JUSTIN E.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.ROLAND R.
Le client n'a pas laissé de commentaire.Tichina W.
Rudy is great!CONSTANTINE X.
Le client n'a pas laissé de commentaire.Calvin D.
Le client n'a pas laissé de commentaire.Travala W.
Le client n'a pas laissé de commentaire.CLIVE JOSEPH C.
Le client n'a pas laissé de commentaire.LYDIA R.
Rudy was outstanding to work with!Constantine X.
Le client n'a pas laissé de commentaire.Lisa P.
Overcharged me versus my reservation and charged me a cleaning charge that was way overcharged. Hidden charges were ridiculous. I will endeavor to be sure to tell as many people as possible and the BBB of the terrible business practices. I'm jobless from the pandemic and you sought to take advantage of me. It wouldn't be forgotten.Marty P.
Give an accurate address to drop off equipmentKAMWANNA ANQUNET B.
Le client n'a pas laissé de commentaire.Jerri A.
I had a great experience throughout the entire process. Thanks Rudy, for always being So helpful!!Cassidy B.
The location and the location manager, Rudy were top notch! The online experience prior to that could have done more when I was setting things up the evening before. It would have been nice if the driver's license pics and approval could have been done the day before. Also, why do you pressure customers to commit to 6 hours use when they go in thinking they are renting a truck for a day? That adds undue pressure if the unexpected traffic delay or other delay happens. And, undue pressure contributes to accidents.chris E.
The staff was very friendly and cooperative.Godwin A.
Excellent customer service. Best rental experience I ever had!Cheryl B.
Le client n'a pas laissé de commentaire.Jared H.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.HUGO B.
Rudy was a consummate professional offering directions to the location which is not fronting the street while making sure I was aware of everything about the trailer and with my rental term. I couldn't be happier with my experience because I was able to get in and out in a timely manner both picking up and dropping off.Jon L.
Excellent service à la clientèleLeonard W.
Super friendlyJhonatan A.
Le client n'a pas laissé de commentaire.ISRAR H.
Good customer serviceLeonard W.
Trailer did not fit what online said it would fitJoseph M.
Your app is super shitty. It barely works. Please fix it.Ryan B.
It was not clear that this was only a pick-up location. My phone (Android) was set to allow location services but I was repeatedly told to allow location access before progressing. Waited ten minutes for customer service to help. They were not helpful, just made the situation more stressful. I also had to go purchase necessary moving equipment because I was not given the option to rent as per usual. I thought I'd just ask at the location when I picked up the van, but there were no people as this was just for pick up. I have already told my friend who intends to move soon to make absolutely sure he goes to a brick and mortar to rent anything. The automated functions could be useful if they worked.Hunter D.
Le client n'a pas laissé de commentaire.Alicia C.
Le client n'a pas laissé de commentaire.Jody E.
All good. Thank you Uhaul.CAROL A. W.
Le client n'a pas laissé de commentaire.Coleman T.
Your app is absolutely horrible! (1) I had no idea there was a second U-Haul two blocks down the road. I was at the wrong U-Haul! (2) I was never 100 % sure I checked the vehicle out correctly. The app kept freezing when uploading the photo! (3) after three attempts to check the vehicle back in, I had to go inside the office to check in. AGAIN, IT KEPT GETTING STUCK ON THE PHOTO! (4) I was charged for two days instead of two hours! I will NEVER use U-Haul again, and will recommend others do the same.Daniel B.
The employees were very friendly. Will recommend to family and friends who require uhaul servicesJames C.
Amazing service.Jeremy P.
Nothing, great personal service, he should get a raiseMatthew B.
Le client n'a pas laissé de commentaire.Bruton S.
The employee was super friendly and quite a nice guy.JOSHUA M. S.
Not charge for mileage like all the other truck rental company's, this was the only bad side about the rentalTowonia R.
Le client n'a pas laissé de commentaire.Alvin J.
Le client n'a pas laissé de commentaire.VERONICA A. S.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.JERIANN K.
Le client n'a pas laissé de commentaire.Patricia F.
Very friendly man in the office.Daniel S.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.ARIZ L.
I was glad that laughter was put in people lives on this trip. U-Haul is a friendly place. We all make mistakes once in awhile. Thank you for the laugh.susan C.
Le client n'a pas laissé de commentaire.Trevias C.
The owner was friendly & helpful..Rahsaan A.
Mr. Rudy Gonzales was awesome, very professional and polite.QASEEM SYED M.
Extremely friendly and helpful staff.James M.
My reservation was at 8am. After driving and hour. The office was closed and it opened at 9am. Very disappointing customer servicescott Y.
The experience was perfect.Robin W.
Le client n'a pas laissé de commentaire.RANDY L.
Movers did not show. Very disappointed and upset.Jeffrey N.
Le client n'a pas laissé de commentaire.Rick S.
Pay attention. We put in a reservation for July 3 pickup and a July 8 drop off. We were quoted on line a cost that was wrong, we were switched 3 times to different places to pickup and then our order was changed and the person at pickup put in the wrong days. We were charged an extra 66,00 $ above what our reservation quote was and I personally think this is false advertising.Don M.
roll up door sticks horriblyVince S.
Le client n'a pas laissé de commentaire.james M.
Rodolfo excellent customer service at this location.Carolyn E.
Le client n'a pas laissé de commentaire.Jim C.
Le client n'a pas laissé de commentaire.Douglas A.
Le client n'a pas laissé de commentaire.Brian E.
Excellent Customer Service, Mr. Rudy Gonzales was exceptionally nice and very courteous.ISRAR H.
The man who rented the truck was pleasant and funny, a pleasure to deal with.Kevin C.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.Julie E.
Owner is an incredible human beingRichard R.
Rudy in the office was awsome- knowledgeable, very helpful , friendly, personable, etc... A+ !Jody R.
Nothing it was an easy and smooth process.Michael H.
Le client n'a pas laissé de commentaire.Barry B.
The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!ALICE S. | Premières impressions