Évaluations des clients AAlways Hookin Towing and Tires LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AAlways Hookin Towing and Tires LLC

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Angela S.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Bill R.
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Le client n'a pas laissé de commentaire.

Marc P.
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Very nice staff. I've used uhaul many times, always quick, easy, and painless. I'll definitely be using you again.

Sam D.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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The truck drove terribly. It needs to be serviced before anyone else uses it. Terrible experience. They also failed to provide furniture pads and were closed even though I picked it up at 3:00 on a Friday afternoon so there was no way to get any. They still charged me for them. We were able to make due with sheets and blankets but were extremely worried about damaging antique furniture.

Eric T.
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Le client n'a pas laissé de commentaire.

Kent F.
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Competent professional. Great customer service

Patrick D.
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Excellent customer service by Amy and her husband. I needed a trailer light adapter so Amy's husband took me to the NAPA nearby so I could take the trailer. He also hooked it up for me. Amy was so nice as well. The pick up location is colocated with a couple of other automotive businesses.

Megan S.
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This location was great and pickup was fine. However, this was not the original location scheduled. Pickup was supposed to be at orange Market 9500 Newbys Bridge Road, Chesterfield, VA. My experience at that location was very poor. I arrived at the schedule pickup time 7:30pm. The place was closed even though they were supposed to be open. Went through the online verification process that took 45 min. The person I was chatting with stopped communicating with me. Then someone else picked up where he left off but this is after being at the location for more than 45 min. Then when he said I was all set and prompted to go to the next screen I repeatedly received an error message. Then he dropped out of the chat and I still didn't have the code to retrieve the key for the truck. Proceeded to call the 800 number. Was waiting on hold for 20+ minutes and then forwarded to a voice message system. This happened 2 times. By this time I had been at the location for at least an hour and 30 min. I proceeded to call again and stay on hold for the entire drive home. As I got home someone actually answered and told me she could not give me the code because I was no longer at the location. When I was upset because I have been waiting so long with no answer and just wanted to have the code before I left to drive there again she hung up on me. I called back and talked to a very nice man who then told me that location does not even keep the keys in the lock box and if they should have been open when I went there. He helped me find a new truck at this location. This meant that I had to drive 25 min to get the truck and I would not have the furniture pads I had reserved. I picked up the truck close to 11 pm. This was 3 hours and 30 min after my scheduled pickup time. I wasted a lot of time on the phone and driving to get this truck. This is not acceptable. I was very disappointed in this service.

GARYGIBSON B.
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No problems at all, and was nice to have a location close, but it is a little hole in the wall building. No complaints,the gentleman whom accepted the rental back was friendly and if needing a rental it might serve your purpose, but not inviting or somewhere that you would drive by and choose to go to.

NANCY M.
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Le client n'a pas laissé de commentaire.

Carol Beth C.
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Le client n'a pas laissé de commentaire.

Lynn N.
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Le client n'a pas laissé de commentaire.

Jose G.
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Cindy was very helpfull

Allen W.
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Cindy and Amy were very helpful in getting us what we needed. Definitely a 5 star location.

Non reviews have been submitted for this location.

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