Attendant tried to add on insurance after I had requested not to have it - tried to tell me I had to have it - then said he could not print it to show me and still tried to add it in. Should not have to fight to not have a service added that I didn't wantJOSEPHPAUL G.
Customer Reviews for AAlways Hookin Towing and Tires LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keith S.
My overall experience with u-haul wasn't as expected. I picked aware my up location would be at another site, however, I never expect it to be 20nmiles away to pick up the truck and additional 20 miles from that point to pick up the tow. When I was picking up the tow at the suggested location the gentleman stated he was leaving and would not wait 10 more minutes for me to get there. Mind you it was still midday. I immediately called service to find a new location. This location was better and extremely helpful. The last compliant was returning the equipment. I returned the equipment if not better than I received it and a day earlier than scheduled. I called service to change the drop location to one closer, that location was closed. I received an email stating an additional charge for an extra day. How could this be! The representative did not want to remove the charges. After being on hold twice for 2-3 hours each i was able to speak to a manager to have the charges removed. This experience was completely unnecessary and could've been avoided!April M.
Le client n'a pas laissé de commentaire.Michael F.
great with the serviceGARRYLEE M.
Moved from va to Orlando, I would never use u haul again. Had to use them twice during the move and both time was a nightmare, no one knew what was going on. There info didn't match what I had reserved, go to pick up showing I could get it at 8 and no one showed up till 9:30. Very frustrating when your moving and dealing with a bunch of damn ass's.robert S.
Le client n'a pas laissé de commentaire.Naomi R.
They didn't have the truck we reserved more than a month in advance at that location.Dana B.
1. Fix your software systems as the check in didn't work correctly, but the people at Always Hooking Towing quickly resolved it. 2. Let the customer select a return date and time. This would benefit your company by improving operational usage and the customer when a truck is needed for say, 27 hours like in my case, but the selection only allowed for 1-24 hours then jumps to 2 days. Another course would be to allow selections from 1-72hrs.Ronald F.
Le client n'a pas laissé de commentaire.Paula T.
There was no one at this location at drop off.Robert K.
Cindi, a.k.a Tow Mama, was an absolute angel to work with. She was very kind and helpful. She explained everything to us that we needed to know and was super sweet. We would 10/10 recommend!Ben E.
Picked up vehicle at 11:00 am from Chester Furniture Barn and returned to AAlways Hooking & Towing by 3:30 pm the same day. Location was sent to me in a text by UHaul. Place was closed. Charged me a 20,00 $ after hour fee which I am upset about. I believe that is not right. I want a reimbursement for that charge.Leon M.
Le client n'a pas laissé de commentaire.Jessica D.
Your truck hurt my neck and back from how bouncy it was. The place was wonderful but for the love of God put some shocks into the trucks!! Worse ride ever!!! I felt like I was on a rollercoaster ride!Angela W.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Sam C.
Le client n'a pas laissé de commentaire.Susan C.
Le client n'a pas laissé de commentaire.STEVEN V.
Everything was great no issiesMICHAEL F.
The online return did not give a receipt confirming returnSTUART S.
Le client n'a pas laissé de commentaire.HOLLYMARIA J.
Very accommodating staff.RODRIGONILO A.
Be quicker about the paperwork mention the extra charges. Explain each charge. Ask me if I want insurance. Post the prices. I paid way more than I expected to for a two hour rental. I am very disappointed in what I paid and I hope I never need another truck. If I do it won't be theremeta L.
The only thing that was a problem was I had to drive the truck an additional 30 miles to pick it up and 60 miles to drop it off.ROLAND B.
Très bienSonia B.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Bill R.
Very nice staff. I've used uhaul many times, always quick, easy, and painless. I'll definitely be using you again.Marc P.
Le client n'a pas laissé de commentaire.Sam D.
The truck drove terribly. It needs to be serviced before anyone else uses it. Terrible experience. They also failed to provide furniture pads and were closed even though I picked it up at 3:00 on a Friday afternoon so there was no way to get any. They still charged me for them. We were able to make due with sheets and blankets but were extremely worried about damaging antique furniture.Elizabeth G.
Le client n'a pas laissé de commentaire.Eric T.
Competent professional. Great customer serviceKent F.
Excellent customer service by Amy and her husband. I needed a trailer light adapter so Amy's husband took me to the NAPA nearby so I could take the trailer. He also hooked it up for me. Amy was so nice as well. The pick up location is colocated with a couple of other automotive businesses.Patrick D.
This location was great and pickup was fine. However, this was not the original location scheduled. Pickup was supposed to be at orange Market 9500 Newbys Bridge Road, Chesterfield, VA. My experience at that location was very poor. I arrived at the schedule pickup time 7:30pm. The place was closed even though they were supposed to be open. Went through the online verification process that took 45 min. The person I was chatting with stopped communicating with me. Then someone else picked up where he left off but this is after being at the location for more than 45 min. Then when he said I was all set and prompted to go to the next screen I repeatedly received an error message. Then he dropped out of the chat and I still didn't have the code to retrieve the key for the truck. Proceeded to call the 800 number. Was waiting on hold for 20+ minutes and then forwarded to a voice message system. This happened 2 times. By this time I had been at the location for at least an hour and 30 min. I proceeded to call again and stay on hold for the entire drive home. As I got home someone actually answered and told me she could not give me the code because I was no longer at the location. When I was upset because I have been waiting so long with no answer and just wanted to have the code before I left to drive there again she hung up on me. I called back and talked to a very nice man who then told me that location does not even keep the keys in the lock box and if they should have been open when I went there. He helped me find a new truck at this location. This meant that I had to drive 25 min to get the truck and I would not have the furniture pads I had reserved. I picked up the truck close to 11 pm. This was 3 hours and 30 min after my scheduled pickup time. I wasted a lot of time on the phone and driving to get this truck. This is not acceptable. I was very disappointed in this service.Megan S.
No problems at all, and was nice to have a location close, but it is a little hole in the wall building. No complaints,the gentleman whom accepted the rental back was friendly and if needing a rental it might serve your purpose, but not inviting or somewhere that you would drive by and choose to go to.GARYGIBSON B.
Le client n'a pas laissé de commentaire.NANCY M.
Le client n'a pas laissé de commentaire.Carol Beth C.
Le client n'a pas laissé de commentaire.Lynn N.
Cindy was very helpfullJose G.
Cindy and Amy were very helpful in getting us what we needed. Definitely a 5 star location.Allen W.