No one was there as I attempted to return the rental truck. The app and the website were not working to check the truck back in. I had to call UHaul customer service to finalize the rental. A frustrating experience.
Greg Whipkey
Customer Reviews for A&H Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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great assistance and friendly helpful staff
Michael TothAll went very well. Good experience. Thank you.
SCOTT MURRAYNothing. The lady that assisted both pickup and drop off was awesome!
David RichardsonReally nothing, she was very helpful she helped us get our lights working on the trailer!Thank you so much for your help.
Mark EspositoExcellent service!
Fred NicholsDrop-off easy and attendant pleasant. Location is a little difficult to find, could be better instructions since UHAUL only told me in an email that morning that they changed my drop location that I picked. It was no further than the one I chose, but if it is a tough place to find behind a business, a little more clarity in the text would be helpful.
TJ PERREIRAVery nice service!
Robert ChristenNothing. My move was prearranged and although everything went wrong for the owner on that day, she still managed to hold up her end of the contract and get me moved. She is loyal, professional and cares about her clients. I like this store a lot. Thank you very much. I really appreciated your dedication.
SUSAN QUIMBYWHY DID I GET CHARGED TWICE FOR THIS RENTAL?!?
Warren StatonGreat Service
larry algieneSam is awesome.She is so friendly and helpful. She definitely goes over and beyond to make customer feel welcome and informed. She came back after hours to help us out after we messed up the online check in. She deserves a raise Thank you Sam !!!
Lori LovatoThe CSR was absolutely fantastic. I really liked her she's the one that would have me come back and rent from you again thank you so much I give her a 10+
Kandis BakerSam is great with a wonderful sense of humor and excellent customer service. If you rent and get her to help you out, you are in good hands!
JASON WATKINSSam was great in getting us set up with a 20ft truck! I will definitely recommend this site to friends!
Cynthia VeneziaKeep up the good customer service and advertising on social media
Chandra GurungThe trailer we received had no lights and was absolutely filthy
Sarah MooreGreat service and very friendly!
Christopher Weberthe lady who. He attends is very friendly he likes his job
judith sifuentesSam was very nice and had a great sense of humor and the van was perfect for my needs. The van interior was clean but the outside needed washing. The windows and mirrors were so dirty I couldn't see when backing up. I asked her to wash them so I could see and she tried but she mostly just smeared the dirt around so it was still difficult to use mirrors when backing. I had to wipe them myself before leaving!
frank martinSam was very personable and knows her job well. Made renting the motorcycle trailer an effortless process. Darrel P.
darrell petersIt’s fine
veronica romoFantastic service and very friendly. We rented a truck and trailer and it was seamless. The truck was in great condition and the trailer was in perfect condition.
renee woldtPerfect timing, excellent service. Thank you very much I really appreciate it.. Yes I will definitely recommend it.
phanel paulSam made it so easy. I appreciate how effortless and smooth my experience was. The price very reasonable also! Fortement recommandé!
angela reeceStaff was very friendly and helpful
Jay CheathamExcellent service à la clientèle
Laura MazzettaExcellent service and a fine working vehicle!
Timothy Sawyer-GarzaExcellent service and extremely knowledgeable
ROBERT DELUCAOwner was amazing! So kind and friendly. Was very accommodating with our last minute move. Highly recommend for other customers. 10/10 experience!
ALEXIS MCLEAISHDropped off after hours. No issues.
Randal FesmireSam was great - very helpful.
Richard Weltyit was a very good experience, good gas mileage, easy to drive 10' truck
Theodore ScambosAlready provided a response to this much of review in earlier review submitted that only took me this far.
Michael MattsThe owner Sam was very helpful and accommodating. It had snowed the night before so she helped wipe off the truck.
Linda BoyceGreat service, complete instructions for using the equipment and if I encountered any problems.
Marvel KeckhutMy rental agreement states 3002 Nelson road for pickup, not sure why I had to go to a different location. Otherwise, great experience.
Theodore BerteleNo one was there, the app was glitchy and took me 30 minutes to finally work and get my key.
Alexander ZagoroA-1 Customer Service from Sam, she was OUTSTANDING & made the rental even better than my expectations, BRAVO Sam!
Rick PansonIt was all great, car rental process, and especially service. Ill try A & H again for next move.
Orlando GarciaI loved Sam she was perfect I will only be using this location when ever I need a renal 5 Stars To Sam
michael uwanawichExcellent customer service
Laura MazzettaAmazing service and a pleasure to work with
jason obrienOverall it was fine. Didn't know I had to receive the vehicle online. Nobody was at the facility. It was a little confusing. Also, I didn't get the $15 dolly that I paid for and had to go buy my own for $90+.
Keith McConvilleI have no improvement suggestions to add. Sam did an amazing job. Very helpful, friendly and courteous.
Tracy LeeExcellent customer service, the truck was in great condition. Thank you!!!
Ive EddyThe app does not work in the parking lot of this location.
Carrie KlofachKeep the trailers better maintained.
kevin cliffordSam was great! Who was at the location when I picked up the truck. I ended up having changes with my trip and called to see if I could revise my reservation and change the drop off location and revise everything. The lady who I spoke with did not seem very willing to make these changes and said it would cause potential problems. Therefore, I was not very satisfied as it seems like it definitely could have been done. It just took a little bit of work so not as pleased but please with Sam and my pickup location
Eileen MooneyDon't change a thing !
MICHAEL COULONNo improvements necessary.
kevin cliffordIt was clearly marked on the contract -- which I put in the return box -- that the computer generated contract showed the wrong fuel amount. The place I rented from in Bayfield, CO, hand wrote the right amount. But the people at A&H Rentals charged me another $60 in fuel even though I returned the vehicle with the same amount it had when I picked it up.
Ian HellerAdd a picture of store front to website. I appreciate the kindness and professionalism from all the staff, this includes the initial phone call the night before, the person I called to report the pick up time, and finally the pick up person. Mission accomplished, thank you for providing the tools to help me.
Priscilla SisnerosThere was no one there, Shop was closed during business hours. Both phone #'s on flyer outside went to voice-mail. NOT pleasant!
romy klingerA ++
JOHN PAULThank you so much for everything, you saved the day!
Linda O'BrienBest experience. Very prompt and helpful.
Ramesh Kumar MuralimanoharThe owner of the uhaul location. Did not have the truck or equipment ready at time of pick up. There was a young girl who wasn't even old enough to drive the trucks working there for the day. Covering for someone, it took an hour to get out of that location. And she had 3 other people waiting. She didn't even know how to use a landline. All you had to do was push talk. She was very nice but I had to walk all the way down the Hill to the truck and then walked back up because she couldn't take the truck up there. And I had to get my stuff signed in everything which I didn't even sign. The dollyst that I ask for were not available. The box is out ordered were not there before I moved. They were delivered the day after this is the second time I have used you, huh? And both times had problems with it. I really would like a refund on everything. The only good thing was the gentleman. That was there yesterday when I dropped off. The truck was very understanding and help me out. More than the owner, the Owner's daughter. or his granddaughter who they left. Working on a Sunday and not knowing how to do anything.
Barbara KalinowskiSimple and convenient system. Friendly and pleasing
Steven LucioNo one was present at the drop off location even though it was during operating hours. There were no clear instructions on where to drop off the vehicle and it wasn't until I read the handwritten signage on the side of the building that stated there would be a $20 surcharge for vehicles left in the front that I was able to find the actual lot to park the truck and trailer in.
Orion BlackWe were surprised to return at 2 pm and the door was locked, lights off, no note. Personally, IDC if that happens, but leave a note. It's a little tricky accessing the storage lot. There's a lot happening back there with a car shop and deliveries with a narrow pathway.
Dylan SchumacherDespite posted Saturday hours the place was closed. The lot behind the building to drop off the trailer looked more like a junk yard of used cars than a U-haul lot
Eric Cowan