I asked 3 times for a one way delivery to a Chadds Ford, PA location. Each time the paperwork was emailed to me it was incorrect. Not only that, there was no drop off place in Chadds Ford! I had to drive to Kennett Square and they said I needed to take the truck back to Wilmington. I had arranged for another car to follow me so that wasn't going to happen. Uhaul decided to double bill me after no mention that a one way would be more expensive. Originally I was quoted 19,95 for the day and 99 cents a mile ( why I wanted a one way rental ). In the end after logging 38 miles and having the truck for 8 hours, I was charged 101,37!!! The original paperwork said 78,07 even though the drop off information was incorrect. Plus, that had the 19,95 daily charge twice on the estimate. I dealt with the same person each time at this pick up location. She was one of the owners. Thank you for resolving this if possible.ROGER B.
A&A Discount Tire And Auto Service Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JAMES A.
The truck was perfect in most respects, but the cab had a horrible odor that smelled like intense cgarette smoke, smelly feet, and air "freshener." That was kind of hard to tolerate during a seven hour drive to our destination. However, the truck was good in every other respect, and our check out process was very fast and smooth.Janet S.
Le client n'a pas laissé de commentaire.Alexandra S.
This location only has a very small parking lot for the returned trucks and no instructions posted detailing where to leave the truck.MARK THOMAS C.
Le client n'a pas laissé de commentaire.Leah T.
the space to leave the truck and the trailer is very small ... at that time there were 3 trucks and the space was smallYeison C.
Le client n'a pas laissé de commentaire.Weston R.
Le client n'a pas laissé de commentaire.Catherine F.
Very professional and the process went quickly.Jonathan G.
Le client n'a pas laissé de commentaire.Tishama K.
Love the rate Uhaul is just ConvenientSinquita S.
Le client n'a pas laissé de commentaire.Jodie C.
Le client n'a pas laissé de commentaire.RIANA M.
Le client n'a pas laissé de commentaire.JUSTIN P.
Key was not in the box for early pick up, location had no idea I was coming or had my contract information. Since we could not pick up at 7:30am like we wanted we returned at 8am when the shop location was to open and no one came until 9am. (I even had to call to get someone there even at that time!) wasted 1 1/2 hours trying to get into the vanEllen H.
Just keep doing what you're doing you're doing a great job thanksWilliam M.
Very friendly, first time in a long time I had that with a U-Haul franchise.SCOTTPETER M.
Le client n'a pas laissé de commentaire.Saminathan A.
This location was not open during their posted business hours so I was unable to complete the close out paperwork in person. In addition, there seemed to be an error by Uhaul scheduling that changed my reservation dates after the truck was returned, so this location was unable to close out the reservation properly.Joseph C.
Le client n'a pas laissé de commentaire.BERNARD W.
Service was professional, friendly and on time.Michael B.
Great service!Karen C.
Le client n'a pas laissé de commentaire.SHEILARAE S.
Le client n'a pas laissé de commentaire.PAUL A.
Le client n'a pas laissé de commentaire.Trevor C.
Excellent service!!!Francis D.
Would like someone from the corporate office to call me.Bernadette B.