Very helpful.Audelia D.
Customer Reviews for A&E Towing Plus Kennewick
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kennewick, WA 99337
Services dans cet établissement :
- Lun au ven : 8h30 am à 4h30 pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 4/13/2021 - 6/30/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was bad, I had reservations 2 days prior went to get truck they didn't have it. Went to other locations couldn't get anything then did a 24hr site went to get truck and the battery was dead so I canceled my whole order.Joseph D.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Lynne T.
Le client n'a pas laissé de commentaire.Scott A.
Le client n'a pas laissé de commentaire.cassie S.
the Smart check in was horrible, will never use againDaniel T.
After hours drop off with plenty of room to maneuver and a drop box.Edward M.
Le client n'a pas laissé de commentaire.Noe V.
Website stalled several times while trying to reserve and kept freezing after I submitted my order, but didn't get the confirmation right away, so assumed the order didn't go thru, which resulted in several orders being submitted and having to cancel them. Bo complaints and location, all website complaints...happened the other times i've rented also.Lealie O.
Le client n'a pas laissé de commentaire.Mary A.
Le client n'a pas laissé de commentaire.James W.
They weren't helpful, wouldn't help unhook the trailer, and were rude because they had to move a car to put the trailer where THEY wanted it to go.Mikki G.
The trailer worked for what I needed it to do but the wiring to the tail lights looked like a kid did it. The trailer wasnt very well maintained the wiring harness was also chewed up. It was like nobody dis a pre inspection before I got there. Later in way down the road one tire kept losing pressure.John D.
Le client n'a pas laissé de commentaire.barbara S.
Le client n'a pas laissé de commentaire.Keith W.
When I reserved the tow dolly, we were told it would be at the Loyalty Inn in Pasco, WA. When we arrived there they had to "reroute" us to A and E. They were fine but the reservation call service wasn't too good. Could be better and wouldn't have cost us an extra hour picking up our unit. Both Loyalty Inn and A & E were fine to work with.Paula G.
Le client n'a pas laissé de commentaire.Melissa F.
The shop and the staff were great. It was a little challenging getting the 26' truck out of the spot but fine.Andrew F.
I had some issues at the drop off as well. Since I was delayed leaving Yakima by 5 hours, I was running behind and corporate had told me I had until 3 pm to turn in truck. Drop off location tried to charge me for an additional day PLUS a higher insurance amount! Once again, corporate got involved and helped resolve the issue.Kathryn L.
This was the best service I've had at any U-haul. The service technician had me out the door in a jiffy. I didn't have to sign a stack of contracts, which usually mean their trying to hustle you some where in the fine prints. There were no hidden fees, every other place has tried to charge me for moving blankets when I didn't even get them. Great place to rent a truck if you are moving.Galen R.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Crystal B.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Mark B.
Did not assist when asked to assist in run-hitching the trailer. When I asked if uhaul could go ahead and in-hook the trailer from the hitch. The manager (she) flat-out refused to assist. would not use this location if I had a choice however, both time I rented a trailer, this drop off location was directed.michael P.
Le client n'a pas laissé de commentaire.Katherine O.
Le client n'a pas laissé de commentaire.Rae M.
Le client n'a pas laissé de commentaire.Ellen A.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.Jaime W.
Le client n'a pas laissé de commentaire.CRAIG C.
Left rear tires very worn. The treat flopped off the outside left rear tire on the hi way. The Truck should not have been allowed to go for 1600 mile trip with bad tires. Rt. Rear tires good. But both left rear worn. Left rear, inside tire badly worn.Jeff D.
I never saw them. I called 3 times and left messages and they never called me back.micah V.
Le client n'a pas laissé de commentaire.jermey G.
Le client n'a pas laissé de commentaire.Michael C.
I was given a truck with half a tank of gas and returned it with half a tank of gas and was charged almost 50 $for not returning it full... why? It was a hassle to use your Uhaul app for both pick up and return. My reservation was changed a million times and you didn't have the right truck for me... and if I didn't have to use you again, I wouldn't. But I do. So... too bad for me. It wasn't a great experience. The only positive was Tijuana, your help desk agent who assisted me after I dropped off the truck and didn't know I had to take photos or access the odometer. She was the only good thing about this experience.Amanda H.
The store was not open during posted business times but an attendant was working in the lot and provided basic instructions for the key drop. We told the shop about our light problem and they told us not to worry about it, which was appreciated.JOSEPH O.
A&E Towing is in an ok location, with out a GPS it may be hard to find.Colbey S.
Le client n'a pas laissé de commentaire.RAMANdeep M.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Lynn N.
Le client n'a pas laissé de commentaire.dorie S.
I was very pleased and staff was friendly and helpful. Truck ran fine, only problem is I had difficulty getting in and out of the 10ft truck. I am 70 and have back problems. And extra step would have been very appreciated.Carol C.
The lights didn't work and they left the office before I had a chance to hook up and check things outJeffrey J.
The woman who helped me was great!! AWESOME customer serviceDavid M.
Le client n'a pas laissé de commentaire.SHANNON B.
Le client n'a pas laissé de commentaire.Crystal Z.
Le client n'a pas laissé de commentaire.Larry S.
Super friendly staff. The truck was clean and comfy. Rode nicely.Stacilynn R.
Due to the fires I don't think anyone could keep the vehicle clean the inside of the vehicle had some trash in it but all in all it was goodken L.
More and better signage.CURTIS C.
It was the worst experience of my life The place we picked it up at didn't even come outside Let alone hook it up or make sure we had the right BALL SIZE which made us almost wreck about 100 times! It was horrid and could've been deadlymicheal Z.
Le client n'a pas laissé de commentaire.Natasha R.
Le client n'a pas laissé de commentaire.Gerald W.
The only issue is the parking area is quite tight for a 26 ft truck to park.ANDERS B.
Le client n'a pas laissé de commentaire.Jennifer R.
I made my reservation more than a month out, and I get a call the day prior saying the truck I requested would not be available. I was then told I would have to drive to another location 80 miles away to get the truck. After talking with the agent I end up having to take a smaller truck and a trailer costing me more then I had budgeted for this trip. The pickup location did not have the furniture pads I requested so I had to use my blankets and towels to protect my furniture. The 20' truck I had had a worn transmission and had problems shifting while driving, which I did not realize until I was up in the mountains. And when we picked up the trailer it looked fine, but once loaded it revealed it had a flat tire. I attempted to air it up at the gas station and realized it had a hole in it. So another setback on my move waiting over an hour to get back on the road. Over all I am extremely disappointed with U-haul which I have used exclusively throughout my career in the military, this experience has made me reconsider using them in the future.Anthony R.
The 1st trailer had a burned out brake light and no one was available to fix it. The 2nd trailer worked fine.Andrew M.
Really had no problems it was in nice in-and-out experienceKevin B.
Amazing customer service!!!!! A+++++++Lisa C.
Very courteous and knowledgeable. Went through the process with no issuesCHRISTOPHER L.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Ryan W.
Everyone I worked with was friendly and a great help. Very much impressed.john F.
love renting from A&E.. easy to deal withRyan R.
Called using the after hours number and she was very apathetic. Basically told me to just leave it anywhere on a side street.BENJAMIN S.
Get a new staff.RICHARD F.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Steven A.
Had to retrieve trailer from unplowed lot. Drop off location was wrong.Russell K.
See es like good folksThomas T.
Le client n'a pas laissé de commentaire.SUSAN R.
Explain how to use the various controls work.Dennis F.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.david H.
Le client n'a pas laissé de commentaire.christpher K.
Le client n'a pas laissé de commentaire.Dan L.
Le client n'a pas laissé de commentaire.Bruce R.
Le client n'a pas laissé de commentaire.JANET B.
Le client n'a pas laissé de commentaire.Shantel L.
Great location next to place to get gas. Drop box very visible.Paula M.
Le client n'a pas laissé de commentaire.Pete M.
When we arrived at the location we were greeted by a polite young boy. Apparently there were no adults around. I felt bad for the boy because he was trying his best to get us help. When a man walked in he said we could leave our appliance dolly and no paperwork was necessary. I don't know if he even worked there and we weren't leaving it without a receipt. They said the lady that works there would arrive in 10 min. So we waited at my car and called Uhaul and spoke with them on the phone. We were apprehensive about leaving the dolly because we did not want to be accused of not returning it and therefore having to pay for it. The lady finally arrived and she said no paperwork was necessary. She then checked and said the serial numbers do not match up. She said she would take care of it. I wanted again a receipt showing we dropped it off and asked that she put her contact information on the paperwork which she did. A few days later we got an email from Uhaul stating we didn't return our dolly. UGH I knew it! I told them I have a receipt for turning it in with the ladies phone number. They must have called and straightened it out because I got a follow up email stating I had returned it. What a mess. The main Uhaul offices on the phone were very helpful.Michelle R.
I had to drive 75 miles to find what I needed but after working with the lady that finalized my rental, it was very apparent that the drive was well worth it. She was professional , patient , and very knowledgable!mary S.
Le client n'a pas laissé de commentaire.PETER P.
Le client n'a pas laissé de commentaire.ANDRES R.
Made reservation, pick up time for 1130. Was told they are open till noon. Got phone call at 1030 saying I'm late for my 10 o'clock pick up and that they will be closing at 11. Did this to me twice.JASON C.
The dealership is easy to find and there was ample room to back up a trailer into their lot. Paperwork was processed very quickly (I was in/out in less than 5 min).Mark S.
I had the trailer for less than 24 hours and was charged for 48 hours and they wouldn't change my billJORDYN R.
Le client n'a pas laissé de commentaire.RUSSELL M.
Store not well-kept, but handled the return in an acceptable way.MEL R.
Le client n'a pas laissé de commentaire.JOHN K.
Tina and the staff went above and beyond to locate us a truck in another town and then stay open 2 hours past their normal closing time to go and get the truck and have it for us so we didn't waste our weekend. Outstanding Service and commitment.TIM R.
Le client n'a pas laissé de commentaire.Leslie V.
Le client n'a pas laissé de commentaire.Brent B.
The rental clock should not start until after the vehicle walk around and checkout paperwork is nearly finished. At least tell the customer the clock starts at the reservation time, so they now to show up 30 minutes early to do the checkout process.Randy S.