Évaluations des clients A&H Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A&H Rentals

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Patricia L.
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The entire process went smoothly from the reservation, boxes being delivered, picking up and dropping off the rental truck.

William N.
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The truck was filthy when I picked it up. I had to stop and clean the exterior of the windows and mirrors because they were too dirty to safely see out. No one did a walk around with me to identify any previous damage, so I did that myself and took pictures of a couple of issues. When I returned the truck there was also no walk around.

MARY S.
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Le client n'a pas laissé de commentaire.

JENNIFER B.
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Le client n'a pas laissé de commentaire.

andrew J.
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good service attendant was really good , fast and fast service

Zak N.
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The van I rented was dirty (white dog/cat hairs in both the front seats, mud, dirt, and gravel on the floor). Uhaul.com kept glitching so checking the van out took more than 30 minutes. I admit that theres no way of telling whether that was an issue with the site or with my own phone but overall the experience was frustrating and the inside of the van was very dirty. Im not a germaphobe but because of the pandemic I expected a clean vehicle and this one appeared to have been neglected and I felt as if the store owners just didnt care to maintain it. Other than that it was a smooth ride and cheap. I guess you get what you pay for.

Ken T.
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Le client n'a pas laissé de commentaire.

Kalin R.
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I wanted to make sure an additional driver was added since my boyfriend was going to do the driving and the guy working couldn't give me that information so I had to call and be on hold and 20 minutes later found out he was successfully added online. He was also on the phone during our check in and during our check out while helping us. Truck was clean. Check in and out was easy and accurate but experience was just average overall.

Michael P.
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Le client n'a pas laissé de commentaire.

ZACHARY G.
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Le client n'a pas laissé de commentaire.

CYNTHIA S.
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Le client n'a pas laissé de commentaire.

aaron H.
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Le client n'a pas laissé de commentaire.

Cynthia S.
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An efficient and simple experience. All I'd say to improve is to ensure windshield wipers are in better shape. It was a bit tough during the snowstorm.

CURTIS B.
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Great service

MARNI M.
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I've rented a few times, and they've always made it very easy. The truck was dirty and beat up, but that is somewhat expected of a rental truck.

Robert S.
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Le client n'a pas laissé de commentaire.

GERALD M.
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Le client n'a pas laissé de commentaire.

KAILEE S.
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Le client n'a pas laissé de commentaire.

joe L.
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Le client n'a pas laissé de commentaire.

ANGEL G.
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Le client n'a pas laissé de commentaire.

Reginald S.
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Le client n'a pas laissé de commentaire.

JAMES G.
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The truck was in fine condition; The daily rate & $/mile too were reasonable. A little awkward navigating the contact-less p/up & drop off. So be sure to have your mobile device for both P/UP & drop off. Great customer service at A-Z also 👍

Megan D.
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To be completely honest, after a day of moving, the drop-off link fir the truck was overwhelming. I just wanted to give you your truck back and go home to sleep. I don't know if it's possible, but my advice would be to make the drop-off more simple.

Mark D.
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Le client n'a pas laissé de commentaire.

Jeremiah W.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Had a mix up on pick-up time. but they were helpful. I would recommend.

Lucas D.
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Le client n'a pas laissé de commentaire.

ZACHARY N.
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They charged me for a dolley that wasnt in the truck. They never went out and did the inspection with me. Gave me attitude about accepting cash. Even told me I could go elsewhere if I didn't like there bad attitudes and lack of knowledge of how uhaul even works as a service. Then when I got them to they dont even know how the deposits work. Which is probably why they refuse cash. Worst location and wouldn't want my company name being blemished by them. Will give Uhaul one more try. If I have the same issue again bet your bottom dollar Im done with Uhaul as a whole. Plenty pf other rental companies with far better customer service.

SOPHIA G.
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Le client n'a pas laissé de commentaire.

JEFFREY L.
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Le client n'a pas laissé de commentaire.

Joseph O.
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Washer fluid was low. Wiper blades were worn out. Not this sites fault but the web site would not allow me to do contactless checkin

JULIA G.
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Le client n'a pas laissé de commentaire.

Dyce D.
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Le client n'a pas laissé de commentaire.

JOHN P.
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Excellent Service

Shane N.
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Guys were nice

WILL T.
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Le client n'a pas laissé de commentaire.

Temple H.
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Le client n'a pas laissé de commentaire.

Tamara B.
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I set up everything online and they were ready for me in the morning. Super easy

Richard M.
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Available hours are not good. Rented a trailer with a bald tire and bent axle. I had to take it back and go a more expensive route. U-haul would not credit/refund me. Done with UHaul for good.

Teresa R.
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Le client n'a pas laissé de commentaire.

SCOTT I.
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Le client n'a pas laissé de commentaire.

Heather F.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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Le client n'a pas laissé de commentaire.

RONALD T.
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Le client n'a pas laissé de commentaire.

Ralph B.
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Le client n'a pas laissé de commentaire.

darren J.
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Le client n'a pas laissé de commentaire.

JAMIELLE J.
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Le client n'a pas laissé de commentaire.

derek D.
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Le client n'a pas laissé de commentaire.

Monica F.
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Le client n'a pas laissé de commentaire.

RICHARD E.
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in and out, quick and easy with good equipment and a guy who knew is stuff

Douglas M.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Mark M.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

john C.
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Used in the past. Never a problem

Steven B.
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Le client n'a pas laissé de commentaire.

Barbara W.
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Le client n'a pas laissé de commentaire.

james H.
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The truck was not cleaned out, the drivers door did. Not close properly. I also became stranded for 2 hours because of a faulty ignition switch.

Timothy F.
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quick return..in and out

JOHN H.
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I would like a one way.

David L.
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Le client n'a pas laissé de commentaire.

LANCE S.
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We rent almost weekly and usually have no problems at all. However on this occasion I was very disappointed that we could not pick up the vehicle using the phone app even though that is what we signed up for. Having to wait until the site opened cost us valuable time. I hope you are able to correct the problem that led up to this unfortunate situation.

CHRISTOPHER R.
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They closed 2 hours early, made no effort to communicate this with us, didn't answer phone. It appeared via an email we got and Uhauls website that the truck we reserved was no longer available. I had to call Uhaul, they said I could still get it.

Rosalyn H.
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They gave us no paperwork, no way to check original mileage, did not show us how things worked. It's been years since I've used anything but your vans, and I think I'd go with a different rental company if there is a next time.

Barbara W.
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Both guys there were maskless in our presence. While not a big deal to me, some might be offended.

KARRY W.
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Please get your website in order with the hours , we showed up at the location with an 8:00 reservation, no one was there , and when we got there at 9:00 the ppl working to here were rude, also lazy...I probably rent u-haul again, never at that location.

Joshua W.
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Total fraud. They charged me for three rental periods when I had the van for less than 24 hours. Honestly if small claims court wouldn't cost three times the judgment I would pursue it. I mean if I could afford to waste the time I would do it anyway because these people are so awful. And they're awful because they think that they can get away with it because so many people think that it's just not worth the time to screw with it anymore. The first time I went to this location it was a great experience but dude boy couldn't handle being wrong so he fraudulently put extra rental periods on my account. This is the second time I've had to disable a card so that a U-Haul franchisee couldn't steal from me. 0 stars

MARK S.
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First trailer I received was faulty. Young man helping me and agreed there was an issue. He promptly swapped out the trailor. Website showed there was a ball mount available for me to purchase upon arrival. They had none! Luckily there was an auto parts store a couple blocks away. This took time a lot time and was frustrating

JoAnne R.
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The rental and return policy was very easy. Clean, well maintained cargo van.

Richard D.
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Apparently I was charged a refueling fee of $13. Tank was not full when I picked it up. Took pictures of gauge before and after use. Total use of the truck was 10 miles, and somehow that equates to $13 in fuel? Reached out to store via uhaul website, no response. Guess I'll use some other company next time.

Eric M.
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The worst part of my experience had nothing to do with the location. It had to do with the Uhaul web app for checking the truck back in. I brought it back after hours and attempted to check in with the we app by following the link provided. After entering milage and fuel level, I was prompted to add a photo, but the button for adding a photo did not respond to taps (this was on Android). It simply would not allow me to upload a photo, and at the same time it would not allow me to proceed without uploading a photo. Extremely frustrating! Since I couldn't check the truck back in, I ended up driving back to my home (incurring additional mileage charges) and returning it the next morning. I arrived about 15 minutes before the location opened and tried the web app again. Same result. So I waited for the location to open and the gentleman working there checked in the truck. Overall I was very unhappy with the web app experience as it wasted a lot of my time!

Joy L.
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Le client n'a pas laissé de commentaire.

Nora G.
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Le client n'a pas laissé de commentaire.

HILARY S.
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Experience was really good and smooth. Only issue was that the truck was really dirty in both the cab and the back, looking like it was not checked or cleaned between uses. In these days of COVID I hoped at least the interior of the cab would have been wiped down but it most definitely had not. Truck was in good condition mechanically and got the job done.

Derald S.
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Trailer would not work Car dolly was all busted up and the strap broke on one side and the other one was frayed Would not use U hall for that purpose again

Gina G.
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Helpful staff to make sure we had everything for a safe trip.

Marni M.
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Le client n'a pas laissé de commentaire.

Veronica A.
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Le client n'a pas laissé de commentaire.

oscar V.
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Le client n'a pas laissé de commentaire.

Steven T.
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Le client n'a pas laissé de commentaire.

Alan W.
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Quick and easy no-hassle return of the truck.

Aubrey O.
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Thank you Aaron!

Mark H.
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Le client n'a pas laissé de commentaire.

ALANNA Z.
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Le client n'a pas laissé de commentaire.

JOHN L.
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none

John C.
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The location was close and the owner was very helpful. My only complaint is how hard it is to contact anyone on the phone. I have questions other than FAQ's and I was on hold for 15-20 minutes each time I called. That tells me how important my business is to you. Your customer service policy needs some review and definitely some upgrade.

Laverne H.
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Le client n'a pas laissé de commentaire.

loren K.
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Le client n'a pas laissé de commentaire.

Kenneth A.
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Not rip people off!

Duane S.
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Le client n'a pas laissé de commentaire.

TRISTAN A.
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Uhaul is a reputable company and I have always used them to move in the past...that being said, I am not sure why the system being used makes users guess at whether or not a truck will be available and just bumps other customers if it's not. I am not an expert on your system or fleet management by any means, but does it not make sense to only book a truck or make it available if and only if you physically have possession of it? My only complaint and I am not alone was booking trucks online and being told the day of we either have to go to another location for a truck or they don't have the truck we want altogether...makes moving a little more stressful...

Karsten K.
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Le client n'a pas laissé de commentaire.

Bruce G.
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Friendly staff and easy process.

William W.
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Le client n'a pas laissé de commentaire.

Benedict S.
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Le client n'a pas laissé de commentaire.

Kelly D.
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Le client n'a pas laissé de commentaire.

Charles W.
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Le client n'a pas laissé de commentaire.

Bruce G.
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They were quick and convenient...

andrew M.
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Le client n'a pas laissé de commentaire.

MONICA M.
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Drop area was not clean and inviting,

Non reviews have been submitted for this location.

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