Customer Reviews for A&H Rentals
(Concessionnaire U-Haul dans le voisinage)

469 évaluations

208 S Main St   Longmont, CO 80501

(303) 651-6094

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(303) 651-6094

208 S Main St
Longmont, CO 80501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Manager was helpful and quick

john A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin C. 
Évaluation :
5

this rental location was easy to find and easy to utilize. the staff were professional and very friendly. they made it easy to work with and return equipment.

Robin M. 
Évaluation :
2

Not my chosen pick up location but the one I was transferred to. Have no proof but after picking up my trailer and using a credit card, that card was mysteriously used to make two fraudulent charges. Could be coincidence, but I have never had photo taken of my id/card and this was not my first uhaul experience. Very suspicious and won't be going to any uhaul location again. Is taking id pictures your actual business practice?

SUSAN H. 
Évaluation :
3

The person I talked to at A & H was helpful and made sure I knew where to park the vehicle. However the original drop off location was ATR detail which wasn't the greatest experience. It was very hard to find, and after I did find someone who actually was able to get a hold of the person (I called three times with no answer) he was not able to accept the vehicle and luckily A & H was able to take it. This was a major inconvenience and in my opinion if a return location can't be available or accept more than one vehicle that shouldn't be a drop off location.

Donald K. 
Évaluation :
4

Only one employee and he was not in the building when I arrived.

Karyn F. 
Évaluation :
5

Every thing was awe some

Linda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON W. 
Évaluation :
5

Nothing with the location but the website took me several attempts before it would allow me to select what I rented. The first few attempts the item was grayed out.

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
3

Was not open during posted hours. Did not respond to phone call, using number posted above door. Perhaps they had COVID: this rental occurred at the height of the surge. The parking lot is very narrow, difficult to back trailer in and turn around. On plus side the man who checked me out was very polite.

JOSEPH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
3

Unclear where to park. Uhaui lot was very icy/slippery.

Todd A. 
Évaluation :
2

Better customer service. Like talk to and help the guest not just sit there and eat your candy with your feet on the desk

Savanna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O. 
Évaluation :
5

Nothing!

MICHAEL C. 
Évaluation :
4

Trailer was very muddy outside, but was clean inside. All equipment worked

JAY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Make sure when people return equipment it's placed where they picked it up. I had to leave my trailer in a different spot because someone left theirs spanning two places.

ROSS P. 
Évaluation :
5

Can't think of a thing..very warm and helpful

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
5

The operation manager was great , if I had a business to manage I would hire him Dave

David J. 
Évaluation :
1

the interior was dirty and sticky, the bumper was broken and barely hanging on, none of that was recorded. The recorded mileage was wrong. I asked for an in person drop off, no one was there and I was forced to use the app. Because the mileage was recorded wrong in the first place I was set to be charged $100s of extra. I have rented with uhal my whole life. This was the worst experience I have had with this company. I am considering other companies foe the future

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOCADIO M. 
Évaluation :
5

Nothing the man was a good guy did a good job all the way around

LOREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sebastian F. 
Évaluation :
5

Customer service was great and fast.

eusebio S. 
Évaluation :
4

When we arrived the location was empty and no one returned for several minutes. It turns out they were helping someone hook up a hitch at the back of the building which is understandable but we had no idea. Maybe a sign on the desk to let people know you'll be back soon? Otherwise everything was perfect.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S. 
Évaluation :
4

Drop off when the site was closed was difficult.

KATHRYN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongbae Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
4

Very helpful in hooking up the trailer

Steve C. 
Évaluation :
5

Nothing as being able to do check in online made everthing real easy and accomodating. No complaints.

Deborah B. 
Évaluation :
5

The guy that was there was very nice and understanding and I appreciated that very much

Miriam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Fast turnaround and easy to work with the personnel.

PAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
5

All was perfect. No way to improve. Jusus was very courteous and helpful. Aaron also was a perfect gentleman and the two men cold not have been nicer to me.

DALE S. 
Évaluation :
5

Super kind folks and a great spot to drop off.

DALLAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE B. 
Évaluation :
1

I got charged a full day rental for dropping off 1 hour late.

CHRISTOPHER J. 
Évaluation :
4

Truck had over 100 000 miles and brakes need servicing.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS C. 
Évaluation :
3

No interaction with personnel except by phone

GRANT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE H. 
Évaluation :
3

Put a Uhaul sign on door.

RAYMOND H. 
Évaluation :
5

On a completely different note, the battery of the uhaul died and we had to jump start it. Since I dropped the truck after hours I could not mention it to person at office. You might want to get the battery of that particular truck checked out

MRIDULA S. 
Évaluation :
5

Nothing really. We had very friendly service

Laura D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

A&H was easy to get in and out of with the large truck. I reserved a 15' online, but realized I need a bigger truck and they were able to switch trucks quickly and without issue. I look forward to renting from them in the future.

Nicholas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALLACE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
1

I arrived at the location Monday morning at 8:00 am to return the truck. I had also verified with the agent that that is when I would return the truck and he agreed. I waited until 8:45 and no one showed up to open the office or receive the truck. How unprofessional and inconvenient for customers!!! Then I was charged $53 for additional gas, when I put the amount of gas that I used in the truck. I should be refunded this because it was not correct. Terrible experience and I will never use this location and maybe even Uhaul again and will let everyone I know about how poorly this is run.

MARIANNE F. 
Évaluation :
4

I wish the digital check in would have let me start the check in process before I got there- I spent way too long uploading m y picture and ID front/back and getting verified. The location didn't seem to have the best internet, so we were just sitting in that crowded parking lot waiting for things to upload and get verified.

Jessica M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dion S. 
Évaluation :
5

This is THE place in Longmont. A large lot with convenient night drop off services and friendly staff. The excellent rating for A&H is also in reference to the worst retail/rental experience I have ever had at Liberty Auto in Longmont. The service I have had at every U Haul location in the area has always been great, Liberty Auto was beyond horrible. When I was frustrated because Liberty's protocols were different than what was communicated from U Haul's central dispatch I was cursed at and threatened to have my car towed. I was told that they were "f%cking glad I'm not their f$cking teacher", and to "get the F#ck off of his lot so he could tow my F&cking car". It was enough to make me bite the bullet and purchase a trailer for my high school band so I don't have to deal with U Haul any more for concern that I will have to deal with people like him again. Again, I want to communicate that the folks at A&H were absolutely fantastic and I hope their business grows and thrives here in Longmont! They are great people who care about their image and U Haul's image in our community.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
4

The customer experience was excellent. The only reason for the non-5 star rating for the location was based on returning the trailer. It got busy and one of the drivers (more than 4 at that moment) just was irritated that I was about to back up and park a trailer. I'm sure if I was an hour earlier or later it wouldn't have been an issue.

Clifford C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO A. 
Évaluation :
4

Equipment need to be cleaned inside

SILALAY P. 
Évaluation :
5

Great experience. Rented a auto transport trailer. Showed up, was quick to hook up the trailer, check everything, and send me on my way.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
1

Make sure equipment is ready for use before letting someone pick it up.

KRISTOPHER K. 
Évaluation :
3

Your on line check out process is too complicated - and you advertise it as simple. It requires too many photos and you don't explain the process in advance so people know there will be multiple steps and photos required. Person assisting me very nice, prompt, friendly, got average rating because interior/lobby area disorganized and unkept, carpet dirty. Could use tile floors to improve.

WILLIAM B. 
Évaluation :
5

Efficient and friendly service, will definitely use again, thank you!

Fletcher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corin G. 
Évaluation :
5

windows dirty inside and out

STEVEN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
4

Better directions to where the truck was located behind the building. It was hard to fine at 6am in the dark.

Drew P. 
Évaluation :
2

Still waiting on our refund for the car trailer

RONALD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

My experience was all good. No difficulties at all.

debra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
3

Did not have the correct hand truck i requested. The moving help we contracted with did not show up

JOSEPH L. 
Évaluation :
5

There is only one way to after hitting the bottom of the barrel at the location at Liberty Auto Sales. Gary, the area manager was great to work with after I was told to "get the F$ck off the lot" at Liberty. The owner at Liberty didn't stop there saying that he is "F$cking glad that I'm not his F#cking teacher". It is the worst experience I have ever had in a rental/retail situation and I rent from U Haul 6 - 8 times per year to move my high school marching band to performance locations. When the owner threatened to have my car towed I drove it off the lot and didn't take the truck I had just rented. I had to spend my own money to get my classes covered with substitutes so I could figure out the truck situation and Gary brought a truck to my school so my kids could start loading it for their performance that night. When I dropped the truck off at a new location given to me by Gary the owners came out and greeted me and helped get it parked. He had heard about my earlier situation and assumed who the person was that cussed me out and said he wasn't surprised. He also told me that I shouldn't feel like it is just me, that is just way that person at Liberty is. I will be happy to pick up a truck from A&H, George was very polite and helpful. I will never set foot on Liberty's lot again and will require a different pickup location.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Non les évaluations ont été soumises pour cet établissement.

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