Trailer I received was not clean on the inside I had to sweep it out. Also the facility was stated to be open but there was no person available had to load by myself.
Brian B
Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A very pleasant experience.
ROBIN B | RéservationThe attendant wasn't friendly, he wasn't unfriendly, just wasn't friendly.
Nona DThe driver and passenger seat were covered in dog/pet hair from a previous user. Very unhygienic and gross. I didn't have any other option but to use the van as I needed to pick something up that day. Service was great and quick but the vehicle itself was not acceptable.
Jennifer PHonestly, the man working obviously didn't want to be there. I accidently locked the keys in the truck after I returned it, feeling terrible about it. The man made me feel worse. He didn't acknowledge my apology and made me feel uncomfortable. I am hoping it was just a bad day. The day before with him was better but same vibe- he didn't want to be there.
Tanya VIf you think there might be something wrong with the door don't send it out
Susan WAlways excellent service at this location!!
Alison CThe floors were dirty of the Cargo Van but the out was very clean
Jennifer JRight side marker light inoperative. Left side license plate light inoperative. The clerk checked lights when I was in the car switching lights for testing them, he never saw the issue until I found it later performing in route inspection. Not satisfactory experience when they can't even help out with this little lights inspection.
Jose ANice
Andrew DGreat service
Gregory Wauto transport had been dropped off the evening before, the strap latch mechanism was very, very rusty and barely moved, needed to be lubricated.
Michael LThe owner of the facility helped me and he was great. I had to wait for my wife to pick me up and got to sit in the office and wait for her. It was snowing outside. Had a great conversation with Owner and would recommend this facility for picking up a rental truck and for storage needs. Great experience
John CAarrow Way Storage Service was awesome. However the Uhaul App was difficult and counter intuitive to use. App forced me to report condition of the inside of van and fuel before allowing me the access code to unlock the key holder. And when I requested a call back from customer service....never happened. Checking status of call the app reported the time I should have received a call back. Felt like being mocked. I was on location at the specified pickup time at 6:00am. I wasnt able to leave until the Storage Facility person showed for work and immediately helped me be on my way. 8:15am. Over two hours of my time wasted in 30 degree weather. So kudos to Aarrow and shame to Uhaul. Never Again!!!
gregory cthe truck I requested was not returned on tiem so I was given a van, which worked for the same price , thank you
Tracy Yflawless experience, fast service, and best of all same rental price of the last 5 years ! Unusual in these days of corporate greed.
STEPHEN JDo not use the Amity uhaul in Cheney, wa. They were horrible and screwed up my whole experience and Aarrow was amazing at fixing Amity screw up and saved the day Love Aarrow uhaul!!
Patricia CHave connectors available
Steven TDustin was amazing and represented U Haul very well!
Brad RThis location is my go to for storage & UHaul needs. The young men @ this location are always friendly, polite, & knowledgeable. I wish more locations were like this one.
shauna gService ws xelent.. Would recommend this location
Murrel BI am very dissatisfied with the ongoing "dismissive" treatment received from employee Frank! There is ALWAYS a priblfm when he is working. It usually involves him taking men out if order infrint if me .... consistently. Ive never made an issue of it before, but I had had enough last Friday! Frank has a problem and needs retraining. And Im not happy with the response (gaslighting) I got from "Rob" when I brought this to his attention. I will no longer tolerate Frank taking men out of order in front of me. Or making me wait for him to complete my transaction, because he decides to help someone else. This seems to be a "power" issue with Frank, but regardless, if it continues Ill report the discrimination to the BBB. Picking up a Uhaul should be seamless, not cause for anxiety when employees use their position to treat ithers "less than". Merci!
Alison CThe young man was friendly, approachable and greater us with a smile.
Buffi BThe attendance was great!
George BCustomer service has always been excellent
David AThe back of the truck was dirty. The attendant swept it some. There was still some type of manure back there. Kinda gross. When I returned it there was a sign on the door saying attendant was running errands. I used the key drop but the key drop is not very secure. It could easily be broken into.
Jenny BKeep doing a great job.
BERT BVery friendly staff! Made the return process quick and simple! Second time using this location. Would definitely recommend!
Lee-Anna MHorribly rude and condescending and racist owner or worker. Telling me there is a deposit when there wasn't and being rude at every turn …. Either he don't like native Americans or women or Americans, but arrogant and highly unprofessional, by every way, shape or form
Carrie HAttending staff was courteous
stanley nGreat customer service!
JULIE SWhen I pulled up attendant came right out to assign a spot to drop trailer and assisted in disconnecting trailer. Very polite and helpful.
Steven BThank you for your kindness.
Marysa RNothing, at all it helped me move easily. Thank you so much. If I needed a vehicle I wouldn't hesitate to use uhaul again.
Sherry SAwesome service
David BGreat customer service and vehicle selection
Suzanne VBest customer service ever.
Marsi SThe experience was great all the way around. I just hated paying 1,29$ per mile. :(.
TAMMY MStored my Corvette at this facility for the winter. Office was very easy to work with and the place was spotless!!! Would Highly recommend.
Rich B | Expérience généraleExcellent customer service, highly recommended this location
Austin mExcellent all the way around. Thank-you for being there for me.
Paul C | Expérience généraleVery easy to work with
Joseph KBrandon and Dustin were very helpful and knowledgeable.
Marsi SNo improvement necessary in my case. He was open at eight, walked me thru the rental process efficiently and assisted in hitching the trailer in the bitter cold. My return was just after closing, so I received an email confirming receipt/payment process, and this was before 8 the following day. Easy peasey. Thanks to all involved.
Leigh KThe guy working seemed annoyed that I was having him come out of their shed/office so I could return the trailer. I offered to back the trailer into 2 different areas so it wouldn't be in the way and he said that he really didn't want me to and he would move it himself. I got in my truck to leave and the guy promptly went back into the shed/office.
TRACY BEverything went smooth as silk - thank you!
rebecca jHave used same location 3 times for its availability and it was great! but have always used UHaul, learned from my Dad! Thanks!
PATRICK JGreat customer service friendly service
Dawn YIt was good customer service from both the check in and the return. The only improvement would be to add a sign and a light at the entrance of the driveway as it is not a visible business. I missed it the first time.
BENJI Eawsome service super fast in and out with no hassel
Dustin DI am so upset right now. I made the reservation for the moving truck. I receive a phone call from Uhaul about a deal for $35/day for up to 50 miles and I would have to have a different location for pick up and drop off. I took the deal thinking I may have to do two trips in case we have more big items than estimated. We get to the airway heights uhaul location and the man asks me and my son (I had to pick him up to help me drive and follow me in our own personal vehicle with the two different locations we would be going to) if I knew where the drop off location would be. He stated that he does not know why Uhaul offered me that $35 deal and he did not give me a location for drop off. He changed it back to the $19,95/day and $1 for every mile. We had to make two trips. And now I am billed a HUGE amount of $89! I am so very upset and so unhappy with what happened. I would have been better off with the $35/day deal up to 50 miles and then $1/mile after the 50 miles. I feel like I had no choice with that man at the Uhaul airway heights location not even having a drop off location for me. He estimated we would only drive 20 miles and that was not the case. I feel like I was totally and completely scammed as a customer that is too dumb and if he had just provided a drop off location for me, I would have received the MUCH BETTER Deal and not had to pay $89 for this awful experience. I need someone to call me back and talk to me please. I am so upset.
Carmelita SExcellent service
pat hLocation and service was excellent, though the selection was limited, they had what I wanted. Super helpful staff got me out the door quickly with exactly what I needed. Thanks a TON!!
Jastin CQuick and easy process. Very nice and professional. Bent over backwards for us.
JEANNETTE GAll was excellent - from hook up to drop off
Harold BI found the staff helpful and stayed busy keeping the area clear and accessible this wenter.
RICKY R | Expérience généraleUse for a few months, was a very easy process. Definitely would use again.
BRANDON D | Expérience généraleI've had storage for 20 years all over the West Coast hands down the best people
Steven S | Expérience généraleWe enjoyed our business with them. They are a great family owned company, always timely response as well.
Darren V | Expérience généraleEverything there was easy to do and the attendant was most helpful
Dalton O | Expérience généraleGood place to store and friendly staff!
jack m | Expérience généraleThank you for your excellent customer service.
Tammy G | Expérience généralePaid for a month and circumstances changed. I used a less then a 1/3 of a month with no refund. Not happy about that.
DAVIS G | Expérience généraleI really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!
Diana C | Expérience généraleVery nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit
Michael P | Expérience générale