Customer Reviews for Aarrow Way Storage LLC
(U-Haul Neighborhood Dealer)

258 évaluations

913 N Hayford Rd   Airway Heights, WA 99001

(509) 465-3647

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(509) 465-3647

913 N Hayford Rd
Airway Heights, WA 99001

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIJAH G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin M. 
Évaluation :
5

The guy that worked there on 8/1 was great

Alan G. 
Évaluation :
5

Awesome customer service, I would definitely rent here again, I would also recommend this location to family and friends

David A. 
Évaluation :
5

Excellent, fast service picking up and dropping of the trailer I rented. Really enjoy working with this location.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juiovanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

excellent support from Duston, Went over and above to satisfy my requirement.

robert H. 
Évaluation :
1

I was charged wrong amount for Uhaul

Monta zious B. 
Évaluation :
5

Awesome help

Travis B. 
Évaluation :
5

We were told to pick up the truck from a different location and when we got there were told that someone had called us. We had no messages, emails or texts which we received before. We were also told there would be a $40 credit due to the mistake but I have not received that. We had to pay for a second Uber.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie W. 
Évaluation :
1

We were supposed to get a partial credit for miles, due to the reservation being changed to a location 10mi away from where we were originally going to pick it up. We were not only NOT credited, but nobody even contacted us regarding that issue, even after addressing it in the notes when returning the vehicle. The truck was filthy when we recover it. There were food crumbs and rubbish in the cab. There was coffee splashes on the driver side door and the gas was below the 1/2 marker, but we were required to return it with a 1/2 tank. Over all. This was absolutely dumb. We actually purchased an f150, the next day, just so we wouldn't have to rent a uhaul truck again.

Betsy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

I think the the location I used 2as very experienced in making sure I used the write applications for my needs it was a good experience for being in a bad situation I thankful for the help I received thank you all at uhaul

Cathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERFECTO D. 
Évaluation :
5

Steve was awesome!!!!🏌🏻‍♂️🏌🏻‍♂️🏌🏻‍♂️🏌🏻‍♂️

KENT T. 
Évaluation :
3

We got charged extra insurance we didn't agree too. We also followed their gas gauge graph and ended up way overpaying and overfilling for gas. It is all a money game, just nickel and diming everyone

Rachel N. 
Évaluation :
5

Only complaint would be that I drove14 miles and had to put in almost 6 gallons of gas. The gentleman at the location was very helpful in getting me my truck AND returning it. Even though I had ordered it help free type service because I didn't know their hours.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleisha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

These guys have always been first class and really helpful! Would still be renting here except I moved to Idaho. :)

Kelli L. 
Évaluation :
5

Very nice gentleman warmed up the U-Haul on a cold day!

Jaylynn J. 
Évaluation :
5

Everything was great

JOHN J. 
Évaluation :
5

Friendly, professional and fast!

JILL R. 
Évaluation :
4

When the rental agent explained to me how to use the tow dolly, he explained the wheel strap ratchets incorrectly. The instructions on the equipment itself, showed a different path for the strap than how he instructed. He also said he never uses the safety chains.

Paul G. 
Évaluation :
1

45 minutes late to hook up. Missed my appointment and missed a hour of work

Peyton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

My reservation was originally at Fairchild Mini Storage. Arrived and went to hook up the trailer and it had a flat tire. The gentleman Harvey suggested he put air in it but the wall of the tire was ready to explode. Allegedly, he called Brandon at Arrowhead storage to line up the uhual. We arrived and Brandon had no knowledge as to what it going on. Harvey did not call and set up arrangements as I had already paid. I call Fairchild Mini Storage and the one gentleman working there was unprofessional and began yelling at my dad over the phone and stating he was going to have “Travis come down & it's unprofessional the way you are speaking to me”. The guy thought he was speaking with Brandon when in fact he was speaking with my father. Fairchild mini storage is trash. Customer service is horrible, equipment in unkept and in hazardous conditions. If someone didn't know any better and they would have taken the original uhual, the tire would have exploded. Between Brandon and Adelia with uhual they have figured it out and we're excellent. DO NOT RENT OR USE FAIRCHILD MINI STORAGE UHAUL!!!

Emily B. 
Évaluation :
5

Greeted by name when I walked in. Cordial personnel.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Greeted with a smile! No issues

Mary F. 
Évaluation :
5

Everything was great. Customer service, equipment, price range was spot on.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewane B. 
Évaluation :
2

Too far out of the way to pick up the trailer. Very unorganized. The trailer we rented wasn't there. Had to return to the office to redo paperwork. The worker was unfriendly

Rodney D. 
Évaluation :
5

Everything was great

ANTHONY S. 
Évaluation :
5

I found the staff helpful and stayed busy keeping the area clear and accessible this wenter.

RICKY R.  |  Expérience générale 
Évaluation :
5

Quickly was able to pickup and drop off the 5'x8' trailer I rented. Excellent service.

JOHN D. 
Évaluation :
3

The place was good

TONY W. 
Évaluation :
1

Because the man who was working there was appallingly rude. I have already made a complaint reference number 3589258. I called Uhaul customer service 3 times related to pick up and each time they were wonderful and helpful.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAVEL U. 
Évaluation :
3

Better sineage at the road . Coming from Spokane I missed the turn because I couldn't quite see the site.

SANDRA V. 
Évaluation :
5

Use for a few months, was a very easy process. Definitely would use again.

BRANDON D.  |  Expérience générale 
Évaluation :
5

Quick service. Very polite and respectful. Excellent experience.

LAURIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER C. 
Évaluation :
5

Good service

Eladio P. 
Évaluation :
1

The young guy who took my order completely messed it up. I was charged extra for wrong drop off after I told him the town (Idaho Falls).

WILLIAM Y. 
Évaluation :
1

I was double charged. Then, the employee gave me attitude, when I objected to his unfairness.

CARTHUR F. 
Évaluation :
5

I thought everything went smooth. I needed a truck, I got a truck, then gave it back. I've been to the Hayford location in Spokane multiple times when I need a trailer. It's always like that, easy.

JAMES B. 
Évaluation :
3

Make sure that if you are refunding money that it actually refunds the money.

ISAIAH M. 
Évaluation :
5

I've had storage for 20 years all over the West Coast hands down the best people

Steven S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JansenPhilip U. 
Évaluation :
5

LETS GO BRANDON

Jim C. 
Évaluation :
5

Lets go Brandon

IDREES A. 
Évaluation :
5

Absolutely nothing! He was kind, very helpful and just agood person. Love doing business with honest people. Next time I need to rent, I'll come back to this location on Hayford.

MONIQUE S. 
Évaluation :
4

Only negative is there isn't a building sign to identify the location.

brett F. 
Évaluation :
5

The customer service here was fantastic! My experience from pick up to drop off was great, in and out with zero issues or delays. Highly recommended!!

Jill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA ELISABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER JORDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Great service, thanks

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANTANA S. 
Évaluation :
3

Truck had some garbage behind the passenger seat

TIMOTHY R. 
Évaluation :
5

We enjoyed our business with them. They are a great family owned company, always timely response as well.

Darren V.  |  Expérience générale 
Évaluation :
5

Nothing was a easy experience and the worker was helpful and nice

BONNIE R. 
Évaluation :
5

Best uhaul in Airway, wont go anywhere else

DOUGLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Both of the representatives who assisted me at this location were very helpful, friendly, and the process was efficient

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
5

Was a seamless relationship.

Scott M. 
Évaluation :
5

Great job! Very friendly

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE RAYMOND A. 
Évaluation :
4

The man at this location was great, he agreed that the trailer was in poor condition and should be pulled from rotation until some repairs and maintenance are performed.

Wyatt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODDRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Friendly employee

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd G. 
Évaluation :
5

Everything there was easy to do and the attendant was most helpful

Dalton O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL K. 
Évaluation :
5

Keep doing what you're doing it was easy in easy out no problem

ROBERT CLAYTON J. 
Évaluation :
5

Nothing, the guy that helped me was awesome

STEVEN SHANE S. 
Évaluation :
1

Really bad experience

KALYBEK B. 
Évaluation :
5

Attendant was very friendly and was very knowledgable with the uhaul system.

KATHRYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Good place to store and friendly staff!

jack m.  |  Expérience générale 
Évaluation :
5

Brenden was friendly efficient and helpful.

Weston M. 
Évaluation :
3

I had rented a 6'x12' trailer. When I got the trailer home it was full of old straw and dirt. I had to clean the trailer prior to being able to load it with my things.

RICKY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K.  |  Expérience générale 
Évaluation :
5

Nothing. It was already a perfect experience.

BRANDER C. 
Évaluation :
1

The person working the counter should be fired. I went to pickup my Uhaul and explained I had a reservation. He asked if I checked into the mobile app and I explained I had the day before. I explained that it told me that I would be able to skip the wait at the counter. He asked if I completed the mobile app process. I explained I was pretty sure I did but not sure exactly what the process was because I had never rented a uhaul before. He was very aggressive. I even asked him what was with the hostility.. I told him to just cancel the Uhaul but my wife was like we really need to get one and move. The gentleman was like yeah if you used the mobile app you don't even have to deal with me. He went on to say we aren't even Uhaul we are a storage facility. I returned the truck got my final receipt and checked my bank account and there is an additional charge of $11 and some change. Not sure what for. I checked the vehicle out with 3/4 of a tank of gas and brought it back completely full. I have pictures and receipts to prove it. It was the worse experience ever. I even asked for a manager and the man's response was I'm the only one working here. Just WOW. I'm sure Uhaul is a great company but I would stay clear of this specific location for a rental.

JACOB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
5

Excellent customer service and very polite and professional.

MELVA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kent K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY M.  |  Expérience générale 
Évaluation :
5

Thank you for your excellent customer service.

Tammy G.  |  Expérience générale 
Évaluation :
5

Paid for a month and circumstances changed. I used a less then a 1/3 of a month with no refund. Not happy about that.

DAVIS G.  |  Expérience générale 
Évaluation :
5

I really appreciate Aaroway Storage for a few reasons! My storage unit was well priced and clean. The security system is top notch. The service is friendly. I have rented trucks and trailers for multiple purposes. I have made reservations online and in person. My payments for storage have auto debited. When I changed my Banking information but forgot to update the system my payment was late. They phoned and spoke to me in a way which made me feel like a valuable customer. I highly recommend this location!!!

Diana C.  |  Expérience générale 
Évaluation :
5

Very nice staff easy to work with and I always felt secure having my stuff there. I would highly recommend it to any one looking for a storage unit

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex u.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page