Very grateful 🙏
Lakesha J
Customer Reviews for Abbott West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had trouble removing the key from the ignition
Amber SNowhere to park our uhaul at all. Lady told me to just park anywhere on the sidewalk, but there was nowhere and it was all sidewalk lining a neighborhood?? We just parked it in the one space there in front of the office even though it stated not to do so. Lady there just asked for the key and said nothing else. No return receipt, nothing. Felt a bit weird about dropping uhaul off in this remote strange location with people who didn't give a darn.
jenny dThe 10-foot truck was filthy. The cab of the truck floor and running board were covered in mud and two of the tires were totally covered in mud. The truck should have been washed and cleaned before rental.
Charles MVehicle headlights were fogged over and dangerous. Windshield was extremely dirty. The truck share app was useless at this location as I was supposed to just be able to pick up a truck, but I had to go back in the rental office at this site and waste my time by giving the representative all of my information again that I already gave through the app and with a U-Haul operator on the 1-800 line. This is a complete waste of time and unnecessary according to the Uhaul app. It's imperative, to maintain the safety of the vehicle by ensuring things like headlights are clear and windshields are clean.
Marnie EMore efficient drop and pick up. Very confusing.
Eric DEZ PZ
Eric RNothing , Monica was great and so helpful.
Danny BThe check in and check out process- self service with app was confusing, time and labor intensive and I had a lot of difficulty opening the lock box. While the equipment was clean and good, this process was subpar.
EIman JI thought the employee was very helpful and easy to understand the U-Haul agreement and policy that was explained to me.
Timothy TI filled the gas tank up with gas to the level I received it (7/8) and was fraudulently charged $15 for gas. I am disputing it with my credit card since no one will respond to me. Scam!
Heather KGood once the Uhaul website finally started working!
James OMonica was very helpful. The original van had cat hair throughout. My daughter is severely allergic. She gave me another vehicle and even moved the dolly to the new vehicle. My daughter has 2 more years in college, so I'll be back.
Sumbra GThe service I had at this location was great, however, I was not happy to have my reservation moved to this location on short notice from the location that is closer to my house.
Alexandra BGot to location and no one was there. Did not answer phone when called. When she showed up, keys were unable to be located for van. Pick up was delayed 45 minutes.
Hannah WYou need to change it so that it is impossible to schedule 24/7 self check-in outside of business hours is impossible to book at a location that does not accommodate that service. If you allow me to book for 9, I shouldn't have to wait until the office opens at 10.
Vance MThey were kind and super chill.
Randy MUhaul corporate changed my original reservation which made moving day really frustrating for me. The ladies at this location though were able to help me get everything taken care of and made my moving day successful.
Hilary BDrop off.
Jan SI was extremely skeptical that the self check-out process through the app would actually work, but to my great surprise and delight everything went seamlessly! It was easy to checkout and return which was nice that I did not have to wait for the store to open.
James OYour website glitches, i was unable to extend my rental via the website. And I called the store countless times to try to extend it and they never answered, they just let it ring and ring all day long. I start calling when they first opened and attempted to get through off and on for several hours. Eventually had to get on and request via chat.
charles hPlease note that the gas tank was almost empty and that I have 2 blankets I need to return.
Zachary VMonica was awesome! Checking in was easy, and she answered all of my questions. I would definitely recommend this location to a friend!
Elise YCouldn't self pick up. But the staff really helps a lot! Thanks to her we got our truck!
Feng LGreat staff and wonderful ppl...I'd most definitely recommend this location to a friend
LaToya Conline 24/7 experience could be better
Keith YPerfect location for what we needed. Customer assistance was perfect also. Made our move so much easier!
karen bStaff was amazing!
Donovan GThe ramp was broken on my truck and they didnt have the dollys i reserved
Anderson TClean the uhual so I don’t pick it up with socks and cum.
JoAnn HGreat service 👍
Ballard BI reserved a 17' haul and received a 15' truck instead...although I was still charged for the 17'. The back of the uhaul had leaves and giant tacks/roofing tacks in which I stepped on one that went through my shoe. Will be taking this up with customer service
ALEXANDER HTha trank didn't have any gas at all I had to put gas in it to even get started with my day ashes was in it of course I made a video of it.I would love my money back or at least half I had tha truck back on time I haven't even gotten tha repayment back .uuuugggggg.
Darryl JEverything was fine except the gas tank was almost empty when I picked it up. I was told there was about a quarter tank. Gas light came on 5 miles into use while I was on the highway in rush hour traffic. So that was a fun 40 minute detour to get gas. In the household I was raised in, if you wanted to use the car you had to make sure the next person did start the car to an empty tank. It's a basic courtesy and respect. Only other thing is that there was no street parking available for drop off so I had to use one of the two customer parking spots. Office seaman organized. I would use again, but I would take better care to ask about the gas levels before I leave.
Scott IDid not receive the dolly that was paid for……24/7 check in process is ridiculously long…
Ray SVendor was an ass.
Ronald MLimited parking, with most vehicles parked on the street.
David KMost ridiculous check in process ever!
Randy Uthe attendant was not helpful. I was charged for gas, and I put gas in the truck! returning the truck was a big hassle.
dennis gI was overcharged for fuel due to overstated fuel gauge at pickup. I have sent emails, phone calls, no response. Terrible experience, go elsewhere!!
Bradley SThe cargo area was not clean. I had to sweep out screws nuts bolts nails strewn about the floor
gregory mYou didn't give me the dollies that I reserved making it not possible to complete my move. I paid for them and have not yet been refunded.
Robert REasy experience from start to finish.
Estelle Hprovide basic operation instructions, do's and don'ts. Make sure the basic features work. Radio did not work, wiper blades were streaking badly
Robert EThere was no clear indication about the steps for renting once you arrive. I had done the pre check in, and I have photos of my passport on my phone but obviously didn't take my passport with me to take a Live Photo already at location. Was extremely inconvenient having to work around unclear expectations and wake friends early in the morning to verify me.
Madeline KI declined the insurance but it was added to my bill anyway. Afterwards when I saw I was unable to take it off.
Alexander TDid notice that the cab of the rental truck had last been rented by a dog owner who shed a fair amount. No biggie for me, just one thing I noticed
jonathan eMore attention to inside of truck sanitation, but over a great experience.
Jessica EI returned U-haul after hours and did the online drop off. There was hardly anywhere to park.
David LGreat service, on time and competitive price. Je referais appel à lui.
David MThe guy was so ready to leave when I came to pick up the truck, he gave me very minimal information about it, gave me the keys, then left. I was having problems with the truck when I got it so I forgot to take pictures. I actually had to call a friend for help because, again, the sales associate just gave me the keys and left. Had I not had problems, I would have at least taken pictures of the needle on the gas tank. He'd told me to bring it back like I found it, which I did--a little below 1/2. But then they charged me $18, saying it wasn't on half. Not only that, they also charged me for an unexplained after hours fee. When I complained to the manager, he would only refund the after hours fee and not the gas. I explained with the truck sitting in the heat, some of the gas might have evaporated before I got it. He never responded. I will never rent from them again.
Racquel DLocation has no phone that can take customer questions, the business phone is completely automated with only a voicemail. I left my $60 parking pass hanging in the mirror and still have not been able to contact someone at the location after leaving multiple voicemails. What's worse is UHAUL doesn't even have a way to reach someone at the location, I called UHAUL customer service for help and waited 45 minutes to speak to a representative who did nothing to help me. Completely unacceptable.
Bethany FWe paid for an appliance dolly and there wasn’t one in the truck, and the lock on the back of the truck was broken, so someone could’ve easily broken into the truck at any time.
Alexandra LReduce milage charges
James AThe location was a little difficult to find.
Elizabeth LVery nice and helpful staff. Quick and easy pick up and drop off.
Cynthia SGreat customer service today Wishing health and safety Thank you
Edward B