Le client n'a pas laissé de commentaire.CRYSTAL C.
Customer Reviews for Abby's Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèleChristine D.
Very professional and great customer service!JULIA M.
Entirely too expensive.Trey D.
Le client n'a pas laissé de commentaire.Chirag B.
Le client n'a pas laissé de commentaire.Brian M.
Not screw the customer over by over charging a 15 ft cost me 180 for 8 hours. Don't ever go here I know I won't ever go back to this location. Rip off.SANDRA N.
Le client n'a pas laissé de commentaire.TRAVIS J.
Le client n'a pas laissé de commentaire.patrick W.
Jennifer at Abby's mini storage was amaze Balls! She's very helpful, made sure to inform me about everything so I made the right choices on pick up and drop off. I had a very easy move, one trip and done!JENNIFER H.
Do the walk through yourselves..dont send the customers to do it. Lazy. Dont put a new girl in the wolves den without supervision. Didnt clean the truck before it was given to us.MARIAH E.
Le client n'a pas laissé de commentaire.SYEDMUHAMMADALI R.
William was excellent! I was well taken care of. Thank you so much for the help!!Josefina V.
Le client n'a pas laissé de commentaire.Maira C.
Le client n'a pas laissé de commentaire.Maurilio M.
My trailer was hitched by employees who seemed unsure of what they were doing. When I returned it the next day, a different person unhitched it. He told me it was done incorrectly and that I was very lucky not to have had an incident.MICHELLE M.
For starters the location site wasn't open when I arrived to pick up the vehicle at 11am and I had to call them and then wait for them to open the door. I rented cargo van and it was very dirty inside and it looked like dog hair all over the seats. The recorded gas level was wrong. The process took way too long... and It was just one thing after another. I've rented from uhaul plenty of times over the past 25 years and this was the worst customer service experience ever. The workers seemed nice but the process should be easier. I would never go back to this location and would advise others not to go there as well.juanita B.
Le client n'a pas laissé de commentaire.Rosemary C.
Overall it was a good experience A gentleman name William went over the top to accommodate everything I needed very respectable friendly and knowledgeable in his work I give this company five starsESAM G.
Cargo van was so dirty I could barely see out the window. Took the lady forever to check it out.Lisa J.
Jennifer was great, but her male assistant was extraordinary!joseph K.
Truck showed tires low and it was empty on gas. Was told to put a quarter of a tank in and return it with a quarter of a tank. Which made us behind on our time schedule. The lady was nice. I was paying for the usage but my son was driving. So I have no idea on the charged since she asked me to leave.JEFFREY S.
Le client n'a pas laissé de commentaire.Myesha F.
The windshield was covered with bugs from the last rental. The cab had mud on the floor. I wasn't bothered by it but I was concerned that I would need to clean the vehicle to prevent any charges to me upon return.David Z.
Le client n'a pas laissé de commentaire.Glenda C.
1st @ pick up time the system was down and took forever to get on my way. 2nd the fucking truck was dirty and the cab smelled like shit, i had to completely disinfect it. 3rd and final, when returning the truck the next day the system was down again, had at least 4 customers inside the small office no social distancing & took forever to complete return...NEVER AGAIN !!!marc G.
Thank you for your kind helpNatalie M.
I was given the run around and had to drive 60* minutes out of my way in order to get the truck I ordered online a week prior.Andrew R.
More available equipment selection. Not enough equipment options.Steven C.
I had called ahead of time and made a reservation and got there on time to find out there were no trucks available for me. I ended up having to use something else that didnt fit my needs. The van was totally filthy and disgusting, coronavirus germs everywhere. I complained to the lady inside and she apologised saying the maintenance guy was supposed to clean it this morning, causing her to clean it herself with several other customers waiting. If I had more time to do my research for other companies, another company would have got my business and my money. You guys have really gone downhill over the years.CHARITY S.
Le client n'a pas laissé de commentaire.JOHNATHAN C.
Le client n'a pas laissé de commentaire.MARK N.
Le client n'a pas laissé de commentaire.JULIO W.
Hard location to get in & out ofRodney S.
Le client n'a pas laissé de commentaire.HENDRIK V.
Clean the vehicles... there was chunks of food on the dash, it smells like smoke and was completely on E.Valerie U.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Victor O.
The manager was very rude tried to charge me for two days stated that I locked the keys in the truck which was a lie very bad agent will never go back to arm BakersvilleDWIGHT D.
It is bad experience Waste of timePETER S.
Your on line reservations are very confusing. Not user friendly at all.Edward S.
Le client n'a pas laissé de commentaire.Esther F.
The truck was clean but definitely could have been better. Over all great experience. The App pick up and drop off was a seamless process.Julian B.
Friendly helpersOfelia E.
The worker here didn't know anything about the details of renting out a U-Haul truck, and could not provide any answers to our questions. We asked about the details of the insurance and what is covers, and she didn't know or care to find out. The location was dirty and run down, like out of a dystopian sci-fi movie. I couldn't get out of there fast enough once the paperwork was finalised. I will only ever rent from U-Haul locations in the future, not any third party locations. You should strongly reconsider your partnership with this location.brian S.
The truck was absolutely filthy and was missing the radio antenna which made a 10 hour road trip even more miserable. I filled out information online before pick up to hopefully cut down check out time in half as advertised on your website. Although having done this it still took 30 minutes to check out. Staff was rude and left us there at the front counter before answering all of our questions and helping us with some issues. I have used uhaul many times all over the country and this has got to be one of the worst location's.Jordyn B.
Le client n'a pas laissé de commentaire.Sandra B.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Albert R.
Great experienceDavid C.
Le client n'a pas laissé de commentaire.lonnie H.
Le client n'a pas laissé de commentaire.Tiffany S.
Clerks were very helpful and courteousDarline M.
Le client n'a pas laissé de commentaire.April O.
Le client n'a pas laissé de commentaire.JOSE A.
Le client n'a pas laissé de commentaire.April O.
Le client n'a pas laissé de commentaire.Don W.
Fix your app. I had to wait for over an hr past my reservation time because the app wouldn't recognize my face. We tried logging in through the website and the same problem. There needs to be a second option for U-Haul employee to fix this situation when your technology fails. Was very disappointed in the lack of customer service help I could get over the phone.Logan N.
When I got the vehicle home to pack, we discovered a pad lock on the back. We had to go and buy a 34 $bolt cutter so we could access the back. This sort of stuff needs to be checked prior releasing a truck. It was very annoying.Stephen H.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Rita S.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.David T.
The truck wasn't as clean as I expected. There was some liquid spilled on the floor of the cab (looked like soda). There was also ashes in the door compartment. Cup holders had toothpick and other debris.Stefan S.
The gentleman that checked us in and out was fantastic, very knowledgeable, friendly, helpful, and quick. Location was incredibly convenient.Gina G.
Le client n'a pas laissé de commentaire.Adamaria G.
William went above and beyond his duty. Merci encore.JAMES G.
The person at this location was excellent but the exterior of the truck was very dirty, including the windshield. The inside of the windshield was also dirty.Scott M.
The interior was dirty. I asked the woman if she could clean the cup holders that had something spilled. ? This should have been cleaned before it was rented. I made reservations online for Brimhall and a River road location. I went to change the drop off from River Road (OR) to Silverton and when I went to edit this, it changed the location to this from Brimhall. I had reserved for 10:00 AM and went to pick up the 15' at 10:35 at Brimhall and when they didn't have it, they found the location at Truxton ave. We flew from Oregon to California and we were told that it was going to be canceled and given to someone else. 18 people waiting! I asked if they had my cell # and was told yes. You don't call as a courtesy? No. We would have lost this truck if the Brimhall location wouldn't have told the Truxton location to hold it for us! I paid for insurance for four days and I said that I would be returning it the next day. I paid for two extra days that I did not use and Uhaul can rent this truck again. That's not good business! I should at least only have to pay for what I used. I have used Uhaul a few times recently and I have to say that I might take my business somewhere else next time. The pro: New truck and drove well! The con: Need to update the website to edit pickup and drop off locations. You should contact the people that make the reservations! That is very poor! We had one-way tickets and would have lost this truck if it wasn't for the Brima hall location (The location we had originally had selected!)Shane W.
truck operation was great ,worked well. during my use the blind spot mirror fell off of the truck. I paid for insurance prior so i was covered. the staff at this location was very friendly and helpful .Mark D.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.John R.
unit was dirty inside and out with sunflower seed shells on the floor in the cab and only 1/2 tank of fuelJULIO M.
Le client n'a pas laissé de commentaire.Justin N.
Fast, friendly, and knowledgeable.Carolyn F.
nothing it was greatBrandi M.
Le client n'a pas laissé de commentaire.dakota B.
Le client n'a pas laissé de commentaire.Barry G.
A little time consuming but the lady was nice and she did the best she could.Jehova L.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Matt C.
Friendly, helpful, and efficient, what more could I ask for.Gabriela N.
We have rented 5 trucks from this location in the past couple of months, we go here because it is convenient, the people here are not friendly at all and they do the absoulte least amount of work possible. This last rental experience was the worst, the girl at the desk was taking pictures of our IDs and entering our credit card information on her personal phone, I don't know if this is a UHaul thing or not but it made us very uncomfortable and needs to be changed if it is part of the process. Our truck was filthy, full of dirt and trash, we were handed our blankets and dolly and told someone would meet us at the truck to remove the lock. No help with anything at all. Will not go back to this location and will not recommend it to anyone.Mandy A.
Clean the inside of trailer.David B.
Painless, competentRobert L.
The female working said I would have to unhitch the Uhaul trailer myself or I would have to go to another location. I told her that I could not go to another location as I had my dog with me who was sick. I said I would check it out as I had not unhitched a trailer before but I would not be able to move the trailer. I unhitched it and came back inside and told her. She went out to look and said that I cannot leave the trailer where it was ( it was not blocking anything) I said I am not moving it - that is not my responsibility. I asked her why she couldn't unhitch it or move it and she said she didn't want to injure herself. NICE! I am also a female and smaller than her. I said I will not move it and maybe she should call someone to help her as it was NOT my responsibility. Terrible terrible service.kate C.
Le client n'a pas laissé de commentaire.Mayte M.
The person helping me was helpful and friendly. I would recommend this place to all my friends and family.Greggory F.
Le client n'a pas laissé de commentaire.Kelly L.
Le client n'a pas laissé de commentaire.Zachary M.
Nothing I can think of.the young lady at this location was very helpful and went out of her way to help when there was a glitch with the u-haul computer checking in returns .Elvia S.
Attempted to use the easy Mobil pick-up. After wasting 15 minutes attempting to input all my info I said screw-it and went inside to friendly sales staff. After going inside to associate I was on the road in under 10 minutes.Jon H.
Le client n'a pas laissé de commentaire.Monica P.