Customer Reviews for Abby's Mini Storage
(U-Haul Neighborhood Dealer)

548 évaluations

3311 Truxtun Av   Bakersfield, CA 93301
(& Oak)

(661) 328-1740

Heures

  • Monday–Friday
    8h30 am à 11h am / 12h pm à 4nbsp;h 30 pm
  • Samedi
    De 8 h 30 am à 4 h 30 pm
  • Dimanche
    De 8 h 30 am à 3 h 30 pm

Services dans cet établissement :

Pour nous contacter

(661) 328-1740

3311 Truxtun Av
Bakersfield, CA 93301
(& Oak)

Services dans cet établissement :

Heures

  • Monday–Friday
    8h30 am à 11h am / 12h pm à 4nbsp;h 30 pm
  • Samedi
    De 8 h 30 am à 4 h 30 pm
  • Dimanche
    De 8 h 30 am à 3 h 30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

S.O.

Maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
5

Rien

KATHY W. 
Évaluation :
3

The desk agent was not available and the rep who was there did not do as she said she would. She didn't come to the counter, she instead said I could simply leave the key on the counter and she would check the vehicle in momentarily, that I would receive a final bill in an email about 30 minutes later. I received no email, but rather a phone call the next day from U-Haul restating that my drop-off date was *THE NEXT DAY AT 9:00 AM* and that the system showed the vehicle was not yet checked in. I told the agent I have dropped the vehicle off the day before, to which the agent replied they would call the location to confirm. I called the location myself 5 hours later and found out the vehicle STILL had not been checked in and that he would do so “now.” 15 minutes later, I received a final bill in an email and was charged for replacing some gas. Typical.

Emmanuel L. 
Évaluation :
5

Have furniture dollies available

SharonM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janssen B. 
Évaluation :
1

The truck i rented did not turn on it has battery problems .the time i skechule no body was there they answer late .bad service .they give me another truck that make alot of noise and burn gas easily smelled burn smoke😡

Ruth H. 
Évaluation :
5

Everything's quick and smooth nothing else you can do

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
2

I USED THE VEHICLE FOR A TOTAL OF 9,55 MILES AND THEY ARE TRYING TO CHARGE ME FOR OVER 70 MILES. I ONLY HAD THE TRUCK FOR AN HOUR. I WILL BE GOING TO COUR FOR THIS. RESERVATION #24070159. ITS THE PRINCIPLE!!! THEY ARE CROOKS

Christine J. 
Évaluation :
2

No, I would not recommend them I reserved a truck and the blankets , when I got there they told me they didn't have any blankets? Also, when I came back to return the truck, they told me as long as I came back before 530 and the window said closed when I got there at 4:45 we knocked on the window. The guy finally came out and told me that I could check the truck in with my phone but he took the keys and went inside so I couldn't get in the truck so we just left. Also, the truck only had a quarter of a tank of fuel and I told him now I have to go get fuel before I can even move?

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvi Leticia M. 
Évaluation :
5

Clean Truck inside and Cab area before renting it out. Also having enough gas in the truck.

Eric G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abraham M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

The employee was friendly and informative about your uhaul services

Cristian C. 
Évaluation :
1

The staff was unprofessional, unavailable, and unresponsive. I will need Dr rent from them again. They were not open during business hours and did not come back from lunch in the timeframe they promised.

Onya M. 
Évaluation :
2

I was charged for renting the truck for 2 days. I dealt with them on August 25th and everything was the exact same, nothing different. A few more miles on the truck this time, but that's it. Truck returned at the same time on Aug 25th yet this time they handled the transaction differently. I was not charged for 2 days for that but was for this even though I did not use the truck for 2 days. I even put more gas in it then when I took it.

Joseph P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MMADUABUCHI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty F. 
Évaluation :
5

Employees had excellent communication, professionalism, and we're very pleasant to work with. I highly recommended this U-Haul Location!

Jena N. 
Évaluation :
5

They need to wash the track before they rent it

Nick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Good customer service.

MARK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
3

Truck with over 112 000 miles, no A/C and changed my pick up location the day before causing me to drive 16 miles further at 0,99 cents a mile. And no compensation for driving farther from my home to pick up.

EdwardP S. 
Évaluation :
2

A/C did not work- 100+ degree weather. Pickup took over an hour due to the website not loading properly...and then there was a padlock on the back and no key to be found by staff....I ended up having to cut it off myself (option was smaller truck which wouldnt work)...daughter got heat exhaustion from no A/C. check engine light on the whole time....not a pleasant experience.

kristen D. 
Évaluation :
5

Friendly customer service

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando A. 
Évaluation :
5

Although the vehicle was clean, the AC did not work. That was my only complaint. It made the move pretty miserable in the heat lol other than that truck ran well and the employee there was very knowledgeable and friendly. Would recommend.

Jaqueline I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wilfred I. 
Évaluation :
1

The drop off location was confusing, hours of drop off were not clear, and the woman was incredibly rude and condescending. I parked in a spot blocking another truck and she berated me, would not accept an apology. It was unacceptable customer service.

Julia Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucia D. 
Évaluation :
5

The staff was very informative and answered ever little question I had. They were very positive and pleasant to speak with. I will be using them again. They were ready for me as soon as I walked in the door. They had my truck pulled up and ready. Thanks to a great team! The lot was very!!! Clean.

ERICA K. 
Évaluation :
5

Replace gas guzzlers (8 mpg) with all electric vehicles. Place order with Rivian. Show the world that Uhaul is ready for the future. Star ratings reflect that I found nothing wrong with my experience. Oh, ok, how bout this: It wasn't free! Ha ha

ANDREW C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

carol M. 
Évaluation :
1

Someone stole my info and you let them rent a truck

DORIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharonn K. 
Évaluation :
3

Clearly say when the drop off time is. I had to pay an extra 100$ bc there was nothing saying drop off at this time I'm very used about it

David H. 
Évaluation :
5

I called Abby's mini storage to confirm my pick up and received great service. My only complaints are that the truck had one tire with very low tire pressure and had to find a tire shop to assist. The other was that the AC did not work. Please these two were inconveniences.

Art P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
5

Everything was fine with the facility and customer service. The truck itself had engine problems and made for a very dangerous drive home. Engine would sputter and not gain speed or maintain speed.

Kevin C. 
Évaluation :
3

Again I got charged for the first truck that didn't work the entire amount, and then again for the second truck!! Not to mention I had to fill the gas tank for both!!! Also the extra time and moving my things out of one truck into another by myself. Plus, time out of my day for company's equipment that was not working. 2nd truck worked but was charged again. So basically charged twice and gas for both vehicles.

Jan M. 
Évaluation :
1

No one in office no one to answer the phone can not leave message no response to text I have rented 2 different equipment truck had a flat 4 hrs to fix van had flat 2 hrs to fix I needed the van longer but uhaul called said not my job return van ect.

Sherry V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl L. 
Évaluation :
5

The young lady handling our pick up was fast and efficient. Excellent service à la clientèle.

Patrick P. 
Évaluation :
3

To much wait time for drop off . Should have computers instead of laptop that can be messing up .

JOHANA V. 
Évaluation :
1

I scheduled an after hour pick up, waited more than an hour to get a hold of someone. End up leaving because no one answered my call. No one even answered on the live chat. Would not do business ever again.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORGUADALUPE P. 
Évaluation :
5

Make sure you ask to give you air freshener for free because it smelled horribly like cigarette smoke.

EDGAR R. 
Évaluation :
3

Clean the equipment.

Sherman C. 
Évaluation :
5

The passenger seat was cut and unusable, but the truck fulfilled it purpose drove smooth, plus they where very kind to me.

KRYSTAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTRENETTE C. 
Évaluation :
5

They were fast, professional and friendly. I was in and out quickly.

tangela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL B. 
Évaluation :
1

Customer experience was horrible, upon arrival to the location the representative told me that I was not able to check out the van because it was 4:30 and had reservations set for 3:30. I was told that they didn't allow any checkouts after 3:30. No where online when I did the reservation was I made aware of this policy. The representative was rude and short did not make me feel appreciated to be doing business with them. She told me that she was do it for me since it was an online reservation but that the van would be dirty and not clean. I told her I really needed the reservation so I was okay with cleaning it afterwards because I would have to either way to return it. The paper said I had 7/8 gas tank when I got in the truck I took a picture of dashboard to show that it was not what it said it needed to be at. There was no issues with the van. Upon return the representative was made aware I had an uber waiting for me and I asked if I needed to confirm any information I was told no. I waited a few extra minutes with her as she went out to the van to finalize the charges. I was not made aware that she would be charging me for gas tank when I filled it just as I received it just below the 7/8 tank. I do believe it is the responsibility of the representative to make the customer aware of what is being charged not just saying a total. I had believe that the total was from just milage charges and not for gas. If I would have know I would have addressed the issue then.

HECTOR J. 
Évaluation :
5

Dropped off before they were open

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier C. 
Évaluation :
3

The Van Stunk like Livestock

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILDA O. 
Évaluation :
5

S.O.

Phillip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA D. 
Évaluation :
2

They didn't have the other equipment that we order a month ago. We had to go to another location to pick up the other equipment. A small location.

ENRIQUE RAFAEL B. 
Évaluation :
3

Guaranteed a dolly with truck-not given.

MAXIMINO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melanie V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
4

There isnt any room for improving. It honestly was top notch. Quick. Painless. I was impressed. I will be a repeat customer

karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe Ernesto C. 
Évaluation :
2

No call back they told me to Park it on the side leave the key inside the dropbox over an done

MIKIE J. 
Évaluation :
5

Fast and easy

MARCOS C. 
Évaluation :
2

I reserved a dolly and they did not have one for us.

JOYCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
1

The person at the front desk was rude and unprofessional. She overcharged me because she is miserable at life and he me life choices. Didn't even allow me to sign the approval for the charges. Terrible experience as a service site and as a provider. Never going to this site again. Low class staff and unreasonable… would NEVER recommend. NEVER going back.

VALERIA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

The 15 foot truck we rented was way dirty we had to clean it up ourselves and disinfected!

ERICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod M. 
Évaluation :
2

Very difficult and not safe after hours pick up. Wait time for help EXTREMEMLY LONG a nd personal was very anxious to get off phone instead of helping

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo M. 
Évaluation :
1

I reserved the truck for 8am and was given the wrong lock combination. I called Uhaul and they said they couldn't help and to ask for assistance. There was no one available until 8:30 and she was late and didn't get there until 8:35. She then said she put the wrong combo and it wasn't “PONY” it was “GATE” I had rented this truck to transport a backdrop for a wedding and I was late for the wedding. She did not apologize. I will never use uhaul again. I want my money back and I will make sure everyone knows of the terrible service I received. The truck was also very dirty and I had to take time to clean it.

KayLoni R. 
Évaluation :
4

Good job and Service.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDIS C. 
Évaluation :
3

I have pictures to prove that this is the filthiest U-Haul truck I have ever driven. But the topper was I was 30 minutes late returning the truck and the U-Haul representative on site knew that I was on the grounds unloading the truck and still charge me an extra day for it for the furniture pads for the truck and for the the insurance thing. Now did I get upset when I didn't get to pick up the truck on time because my reservation disappeared out of the system after I had received a call from the location confirming my reservation. No it happens. So I don't get the truck for 27 minutes till after when I was supposed to get it but let me return it 30 minutes late and I get charged a whole another day. Unbelievable. This will put an end to my relationship with U-Haul guaranteed.

Sharon M. 
Évaluation :
3

Quite the trick: you live on the South side of town and they make you pick up on the most northerly location of town = 8,2 miles in extra to bill you, + 8,2miles extra on your own vehicle, Same BS on returning the vehicle, nice move when people need your service, NOT !!!

JEAN CLAUDE C. 
Évaluation :
5

Clean vehicles before issuing them out. The that was rented to me was nasty. Cab and back of truck.

PHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike P. 
Non les évaluations ont été soumises pour cet établissement.

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