Customer Reviews for Abby's Mini Storage
(Concessionnaire U-Haul dans le voisinage)

491 évaluations

3311 Truxtun Av   Bakersfield, CA 93301
(& Oak)

(661) 328-1740

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 11h am / 12h pm à 5nbsp;h 30 pm
  • Samedi :
    8h30 am à 5h30 pm
  • Dimanche :
    8h30 am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(661) 328-1740

3311 Truxtun Av
Bakersfield, CA 93301
(& Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 11h am / 12h pm à 5nbsp;h 30 pm
  • Samedi :
    8h30 am à 5h30 pm
  • Dimanche :
    8h30 am à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORGUADALUPE P. 
Évaluation :
5

Make sure you ask to give you air freshener for free because it smelled horribly like cigarette smoke.

EDGAR R. 
Évaluation :
3

Clean the equipment.

Sherman C. 
Évaluation :
5

The passenger seat was cut and unusable, but the truck fulfilled it purpose drove smooth, plus they where very kind to me.

KRYSTAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTRENETTE C. 
Évaluation :
5

They were fast, professional and friendly. I was in and out quickly.

tangela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL B. 
Évaluation :
1

Customer experience was horrible, upon arrival to the location the representative told me that I was not able to check out the van because it was 4:30 and had reservations set for 3:30. I was told that they didn't allow any checkouts after 3:30. No where online when I did the reservation was I made aware of this policy. The representative was rude and short did not make me feel appreciated to be doing business with them. She told me that she was do it for me since it was an online reservation but that the van would be dirty and not clean. I told her I really needed the reservation so I was okay with cleaning it afterwards because I would have to either way to return it. The paper said I had 7/8 gas tank when I got in the truck I took a picture of dashboard to show that it was not what it said it needed to be at. There was no issues with the van. Upon return the representative was made aware I had an uber waiting for me and I asked if I needed to confirm any information I was told no. I waited a few extra minutes with her as she went out to the van to finalize the charges. I was not made aware that she would be charging me for gas tank when I filled it just as I received it just below the 7/8 tank. I do believe it is the responsibility of the representative to make the customer aware of what is being charged not just saying a total. I had believe that the total was from just milage charges and not for gas. If I would have know I would have addressed the issue then.

HECTOR J. 
Évaluation :
5

Dropped off before they were open

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier C. 
Évaluation :
3

The Van Stunk like Livestock

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILDA O. 
Évaluation :
5

S.O.

Phillip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA D. 
Évaluation :
2

They didn't have the other equipment that we order a month ago. We had to go to another location to pick up the other equipment. A small location.

ENRIQUE RAFAEL B. 
Évaluation :
3

Guaranteed a dolly with truck-not given.

MAXIMINO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melanie V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
4

There isnt any room for improving. It honestly was top notch. Quick. Painless. I was impressed. I will be a repeat customer

karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe Ernesto C. 
Évaluation :
2

No call back they told me to Park it on the side leave the key inside the dropbox over an done

MIKIE J. 
Évaluation :
5

Fast and easy

MARCOS C. 
Évaluation :
2

I reserved a dolly and they did not have one for us.

JOYCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
1

The person at the front desk was rude and unprofessional. She overcharged me because she is miserable at life and he me life choices. Didn't even allow me to sign the approval for the charges. Terrible experience as a service site and as a provider. Never going to this site again. Low class staff and unreasonable… would NEVER recommend. NEVER going back.

VALERIA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

The 15 foot truck we rented was way dirty we had to clean it up ourselves and disinfected!

ERICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod M. 
Évaluation :
2

Very difficult and not safe after hours pick up. Wait time for help EXTREMEMLY LONG a nd personal was very anxious to get off phone instead of helping

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo M. 
Évaluation :
1

I reserved the truck for 8am and was given the wrong lock combination. I called Uhaul and they said they couldn't help and to ask for assistance. There was no one available until 8:30 and she was late and didn't get there until 8:35. She then said she put the wrong combo and it wasn't “PONY” it was “GATE” I had rented this truck to transport a backdrop for a wedding and I was late for the wedding. She did not apologize. I will never use uhaul again. I want my money back and I will make sure everyone knows of the terrible service I received. The truck was also very dirty and I had to take time to clean it.

KayLoni R. 
Évaluation :
4

Good job and Service.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDIS C. 
Évaluation :
3

I have pictures to prove that this is the filthiest U-Haul truck I have ever driven. But the topper was I was 30 minutes late returning the truck and the U-Haul representative on site knew that I was on the grounds unloading the truck and still charge me an extra day for it for the furniture pads for the truck and for the the insurance thing. Now did I get upset when I didn't get to pick up the truck on time because my reservation disappeared out of the system after I had received a call from the location confirming my reservation. No it happens. So I don't get the truck for 27 minutes till after when I was supposed to get it but let me return it 30 minutes late and I get charged a whole another day. Unbelievable. This will put an end to my relationship with U-Haul guaranteed.

Sharon M. 
Évaluation :
3

Quite the trick: you live on the South side of town and they make you pick up on the most northerly location of town = 8,2 miles in extra to bill you, + 8,2miles extra on your own vehicle, Same BS on returning the vehicle, nice move when people need your service, NOT !!!

JEAN CLAUDE C. 
Évaluation :
5

Clean vehicles before issuing them out. The that was rented to me was nasty. Cab and back of truck.

PHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
1

Inspect the truck before renting it out! Check Engine light was on! The truck was dirty with keft over food and it clearly was unsanitized or wiped down. Also the mileage on the speedometer was 11 miles more than what was on the paperwork given to me leaving the office.

Mariana P. 
Évaluation :
5

Very pleased with this location and the young lady was very helpful and courteous.

ana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gionatan A. 
Évaluation :
5

First off, I would like to thank the staff at the Abby's Mini Storage location for making a terrible situation better. I had originally reserved a 26' UHaul truck at the Williams Street Carson City location one month in advance. I had to take time off of work, my wife took time off of work, as well as, my daughter taking time off of work to move our belongings from Carson City Nevada to Twin Oaks California. I reserved a motel for the weekend, as we were coming from out of town. I booked moving help, through your sister company to help us move, which had to be paid in advance. The day prior to us departing I was notified at 11:39 am that the truck was not available. All the planning that went into moving our belongings was potentially ruined. I called the Carson City UHaul and was told essentially tough luck, there was nothing they were willing to do. Based on my experience, I would not recommend UHaul to anyone due to the fact that I was told it was company policy that they could notify the customer the day prior to a rental that a rental was unavailable. I reserved that vehicle a month in advance, pathetic. I have over 3,5 million viewers on my social media page, and I have documented this entire escapade for them to see and judge for themselves. No bias, just the facts.

SHAWN DYLAN C. 
Évaluation :
5

Nothing. I am pleased.

JAMES Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIODUN K. 
Évaluation :
5

The customer service at the location was very good. However, once I got to the truck I found it to be quite dirty. The windows were streaked as though someone attempted to clean them with a squeegee, but just smeared it. The back of the truck had what appears to be debris from tree trimmings. So much so that I had to sweep it before we loaded our furniture. That being said, the vehicle ran perfectly and got us to our destination without any problem.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgett B. 
Évaluation :
4

Make drop off instructions clearer/show a picture of where to park it.

Eli S. 
Évaluation :
3

I had called ahead of my scheduled time to pick up my U-Haul and the phone was never answered which to me wasnt a big deal. I thought maybe they were busy. I had called to see if I could pick it up early. Never got a call back so we went to the location an hour before the scheduled pick up time. When I got there the girl at the front desk was on a private phone call. Which then she hung up with them right away but the claims she never received my phone call. I felt ignored.

SAMANTHA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
3

More rentals

PAUL F. 
Évaluation :
1

The main girl there is RUDE!..Charged me for 2 days when I brought the truck back in 3 1/2 hours. I even returned it through my phone, but she said I didnt. Customer service said I went through my phone and is returning my money. Plus the van was very dirty on the outside.

Sheryl G. 
Évaluation :
3

Not charge them twice.

RYAN M. 
Évaluation :
2

My main issue is with the Uhaul company as I reserved the truck on line to pick up in Bakersfield. I was told that the location I reserved does not allow one way (so why was I allowed to reserve on line). The day before pick up I was told that the closest is an hour away from Bakersfield. I had to change my pick date to allow for closer pick up location

MILAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
3

the truck was in bad shape Engine light was on and the truck sounded bad the safe that i dealt with Saturday morning was extremely rude and unprofessional

ROBERT K. 
Évaluation :
2

Short answers and rude.

PHYLLIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
5

They lady's at the office we're amazing, so friendly and fast to check us out!!! Best customer service 20 stars!! ⭐️ Thank you to those lady's for making it so easy!!!

Erika N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

The truck was pulled out front with the AC on! It's the little things!

Karina O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vedant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

My wife arrived just to confirm it was the right place and the employee was extremely rude. We are so displeased with the process and the people involved. The equipment was fine, except for the squeaking brakes coming down the grapevine on the 1-5. I am not happy.

GIONATAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B. 
Évaluation :
5

Great quick service! Made my first Uhaul experience smooth, will do again.

Gabriela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZARINA S. 
Évaluation :
5

I have gone to other uhaul locations and this was so organized. I loved it!! Using them again soon!!

Roxanne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arbi M. 
Évaluation :
5

Excellent

Raymond G. 
Évaluation :
3

Have the person answering the phones be more mindful to the customer on the phone, not tell them*to hold on " because she is listening to people around her first,,, if someone needs truck for multiple days , make arrangements with other shops around her to make the customer feel like she is watching put for them,, also if a customer has a return a vehicle and the only thing that is making it a extra day that he will be charged is 15 minutes maybe 30 but anything within the hour of that return time,, because that's not right to charge a hole day for a few minutes late!!!

JEFFERY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEJANDRO A. 
Évaluation :
1

They charged me insurance without asking and charged me for an additional day when I dropped off the truck around 9-10pm, making no mention of any additional charge if I dropped off after hours. I feel as if I got scammed.

CAMERON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great customer service and open longer hours than other facilities were on the sunday I needed them and I'm very pleased they were.

DANIEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL C. 
Évaluation :
5

Excellent service à la clientèle

Christine D. 
Évaluation :
5

Very professional and great customer service!

JULIA M. 
Évaluation :
5

Entirely too expensive.

Trey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

Not screw the customer over by over charging a 15 ft cost me 180 for 8 hours. Don't ever go here I know I won't ever go back to this location. Rip off.

SANDRA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick W. 
Non les évaluations ont été soumises pour cet établissement.

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