Customer Reviews for Abby's Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Abby's Mini Storage

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Julian B.
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The truck was clean but definitely could have been better. Over all great experience. The App pick up and drop off was a seamless process.

Ofelia E.
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Friendly helpers

brian S.
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The worker here didn't know anything about the details of renting out a U-Haul truck, and could not provide any answers to our questions. We asked about the details of the insurance and what is covers, and she didn't know or care to find out. The location was dirty and run down, like out of a dystopian sci-fi movie. I couldn't get out of there fast enough once the paperwork was finalised. I will only ever rent from U-Haul locations in the future, not any third party locations. You should strongly reconsider your partnership with this location.

Jordyn B.
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The truck was absolutely filthy and was missing the radio antenna which made a 10 hour road trip even more miserable. I filled out information online before pick up to hopefully cut down check out time in half as advertised on your website. Although having done this it still took 30 minutes to check out. Staff was rude and left us there at the front counter before answering all of our questions and helping us with some issues. I have used uhaul many times all over the country and this has got to be one of the worst location's.

Sandra B.
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Robert A.
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Eric B.
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Albert R.
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David C.
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Great experience

Rafael D.
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Helpful

lonnie H.
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Tiffany S.
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Darline M.
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Clerks were very helpful and courteous

April O.
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JOSE A.
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April O.
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Don W.
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Logan N.
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Fix your app. I had to wait for over an hr past my reservation time because the app wouldn’t recognize my face. We tried logging in through the website and the same problem. There needs to be a second option for U-Haul employee to fix this situation when your technology fails. Was very disappointed in the lack of customer service help I could get over the phone.

Stephen H.
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When I got the vehicle home to pack, we discovered a pad lock on the back. We had to go and buy a $34 bolt cutter so we could access the back. This sort of stuff needs to be checked prior releasing a truck. It was very annoying.

Daniel J.
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Alan R.
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Stephen C.
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Jose M.
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Rita S.
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Richard H.
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David S.
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Jerry P.
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David T.
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Stefan S.
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The truck wasn't as clean as I expected. There was some liquid spilled on the floor of the cab (looked like soda). There was also ashes in the door compartment. Cup holders had toothpick and other debris.

Gina G.
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The gentleman that checked us in and out was fantastic, very knowledgeable, friendly, helpful, and quick. Location was incredibly convenient.

Adamaria G.
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JAMES G.
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William went above and beyond his duty. Thank you so much.

Scott M.
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The person at this location was excellent but the exterior of the truck was very dirty, including the windshield. The inside of the windshield was also dirty.

Shane W.
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The interior was dirty. I asked the woman if she could clean the cup holders that had something spilled. ? This should have been cleaned before it was rented. I made reservations online for Brimhall and a River road location. I went to change the drop off from River Road (OR) to Silverton and when I went to edit this, it changed the location to this from Brimhall. I had reserved for 10:00 AM and went to pick up the 15' at 10:35 at Brimhall and when they didn't have it, they found the location at Truxton ave. We flew from Oregon to California and we were told that it was going to be canceled and given to someone else. 18 people waiting! I asked if they had my cell # and was told yes. You don't call as a courtesy? No. We would have lost this truck if the Brimhall location wouldn't have told the Truxton location to hold it for us! I paid for insurance for four days and I said that I would be returning it the next day. I paid for two extra days that I did not use and Uhaul can rent this truck again. That's not good business! I should at least only have to pay for what I used. I have used Uhaul a few times recently and I have to say that I might take my business somewhere else next time. The pro: New truck and drove well! The con: Need to update the website to edit pickup and drop off locations. You should contact the people that make the reservations! That is very poor! We had one-way tickets and would have lost this truck if it wasn't for the Brima hall location (The location we had originally had selected!)

Mark D.
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truck operation was great ,worked well. during my use the blind spot mirror fell off of the truck. I paid for insurance prior so i was covered. the staff at this location was very friendly and helpful .

JAMES D.
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John R.
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JULIO M.
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unit was dirty inside and out with sunflower seed shells on the floor in the cab and only 1/2 tank of fuel

Justin N.
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Carolyn F.
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Fast, friendly, and knowledgeable.

Brandi M.
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nothing it was great

dakota B.
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Barry G.
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Jehova L.
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A little time consuming but the lady was nice and she did the best she could.

Jeff W.
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Matt C.
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Gabriela N.
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Friendly, helpful, and efficient, what more could I ask for.

Mandy A.
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We have rented 5 trucks from this location in the past couple of months, we go here because it is convenient, the people here are not friendly at all and they do the absoulte least amount of work possible. This last rental experience was the worst, the girl at the desk was taking pictures of our IDs and entering our credit card information on her personal phone, I don't know if this is a UHaul thing or not but it made us very uncomfortable and needs to be changed if it is part of the process. Our truck was filthy, full of dirt and trash, we were handed our blankets and dolly and told someone would meet us at the truck to remove the lock. No help with anything at all. Will not go back to this location and will not recommend it to anyone.

David B.
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Clean the inside of trailer.

Robert L.
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Painless, competent

kate C.
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The female working said I would have to unhitch the Uhaul trailer myself or I would have to go to another location. I told her that I could not go to another location as I had my dog with me who was sick. I said I would check it out as I had not unhitched a trailer before but I would not be able to move the trailer. I unhitched it and came back inside and told her. She went out to look and said that I cannot leave the trailer where it was ( it was not blocking anything) I said I am not moving it - that is not my responsibility. I asked her why she couldn’t unhitch it or move it and she said she didn’t want to injure herself. NICE! I am also a female and smaller than her. I said I will not move it and maybe she should call someone to help her as it was NOT my responsibility. Terrible terrible service.

Mayte M.
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Greggory F.
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The person helping me was helpful and friendly. I would recommend this place to all my friends and family.

Kelly L.
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Zachary M.
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Elvia S.
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Nothing I can think of.the young lady at this location was very helpful and went out of her way to help when there was a glitch with the u-haul computer checking in returns .

Jon H.
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Attempted to use the easy Mobil pick-up. After wasting 15 minutes attempting to input all my info I said screw-it and went inside to friendly sales staff. After going inside to associate I was on the road in under 10 minutes.

Monica P.
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michael F.
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Larry J.
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Manuel S.
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Great Customer Service

KRISTIN L.
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Very good experience and very customer friendly.

Bruce C.
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Richard W.
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MELINA M.
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kellie P.
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Clean the inside of vehicle. It was pretty dirty and dusty. Crumbs from food on surfaces etc. Customer service was wonderful. The employee that helped us was very professional and efficient.

LENOR T.
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They give you one price, you think you paid for the one price they charged you for, then you return the vehicle and they charge your credit card for all these hidden costs. Not reputable. The vehicles are dirty. Do not rent a U-haul from them.

Brian L.
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DAVID D.
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Not a thing. Best U-Haul office I have ever dealt with.

Clint B.
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The location was closed when I dropped off the trailer. From the outside the location looked clean and organized. The U-haul trucks and trailers were organized outside in the parking lot.

Gilbert M.
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Mark A.
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Friendly staff; quick and easy.

Murray B.
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austin G.
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Denise D.
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Rosalia J.
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WESLEY S.
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beyond control of the facility but heavy road construction makes entering and exiting difficult until road construction is done. The facility itself is newer and nice.

Stephen Z.
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This was not my original pickup They one on white lane although they had my reservation when I got there they didn't, have my trailer there and I had to go to Abbey's instead.

DALE D.
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Nice newer truck.

lorene L.
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Mary M.
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Mark S.
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Bruce A.
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Jorge C.
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Hans K.
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No issues with return

Erica B.
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Josh V.
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Brian W.
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Wanda C.
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When taking truck back the closest location would not accept it so had to drive further to another location. When speaking with Abby's, they also confirmed that the original location should have taken it back. Their reason for not taking it was because his lot was full and he was too busy to take it himself.

David T.
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N/A

Cory G.
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Kimberly B.
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Joseph N.
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Crystal C.
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Bruce M.
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I'm sorry I can't remember the clerks name but she was most pleasant and very helpful. Checking and checking out was a breeze. I highly recommend this location to my friends and family. Thank you for great service.

Jose J.
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Thanks

Rick B.
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Love this place.

Romero B.
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Customer did not leave a comment.

Ty R.
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Very quick and helpful service.

Tricia N.
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No reviews have been submitted for this location.

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