Customer Reviews for Abby's Mini Storage
(Concessionnaire U-Haul dans le voisinage)

456 évaluations

3311 Truxtun Av   Bakersfield, CA 93301
(& Oak)

(661) 328-1740

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 11h am / 12h pm à 5nbsp;h 30 pm
  • Samedi :
    8h30 am à 5h30 pm
  • Dimanche :
    8h30 am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(661) 328-1740

3311 Truxtun Av
Bakersfield, CA 93301
(& Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h30 am à 11h am / 12h pm à 5nbsp;h 30 pm
  • Samedi :
    8h30 am à 5h30 pm
  • Dimanche :
    8h30 am à 4h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I reserved the truck for 8am and was given the wrong lock combination. I called Uhaul and they said they couldn't help and to ask for assistance. There was no one available until 8:30 and she was late and didn't get there until 8:35. She then said she put the wrong combo and it wasn't “PONY” it was “GATE” I had rented this truck to transport a backdrop for a wedding and I was late for the wedding. She did not apologize. I will never use uhaul again. I want my money back and I will make sure everyone knows of the terrible service I received. The truck was also very dirty and I had to take time to clean it.

KayLoni R. 
Évaluation :
4

Good job and Service.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDIS C. 
Évaluation :
3

I have pictures to prove that this is the filthiest U-Haul truck I have ever driven. But the topper was I was 30 minutes late returning the truck and the U-Haul representative on site knew that I was on the grounds unloading the truck and still charge me an extra day for it for the furniture pads for the truck and for the the insurance thing. Now did I get upset when I didn't get to pick up the truck on time because my reservation disappeared out of the system after I had received a call from the location confirming my reservation. No it happens. So I don't get the truck for 27 minutes till after when I was supposed to get it but let me return it 30 minutes late and I get charged a whole another day. Unbelievable. This will put an end to my relationship with U-Haul guaranteed.

Sharon M. 
Évaluation :
3

Quite the trick: you live on the South side of town and they make you pick up on the most northerly location of town = 8,2 miles in extra to bill you, + 8,2miles extra on your own vehicle, Same BS on returning the vehicle, nice move when people need your service, NOT !!!

JEAN CLAUDE C. 
Évaluation :
5

Clean vehicles before issuing them out. The that was rented to me was nasty. Cab and back of truck.

PHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
1

Inspect the truck before renting it out! Check Engine light was on! The truck was dirty with keft over food and it clearly was unsanitized or wiped down. Also the mileage on the speedometer was 11 miles more than what was on the paperwork given to me leaving the office.

Mariana P. 
Évaluation :
5

Very pleased with this location and the young lady was very helpful and courteous.

ana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gionatan A. 
Évaluation :
5

First off, I would like to thank the staff at the Abby's Mini Storage location for making a terrible situation better. I had originally reserved a 26' UHaul truck at the Williams Street Carson City location one month in advance. I had to take time off of work, my wife took time off of work, as well as, my daughter taking time off of work to move our belongings from Carson City Nevada to Twin Oaks California. I reserved a motel for the weekend, as we were coming from out of town. I booked moving help, through your sister company to help us move, which had to be paid in advance. The day prior to us departing I was notified at 11:39 am that the truck was not available. All the planning that went into moving our belongings was potentially ruined. I called the Carson City UHaul and was told essentially tough luck, there was nothing they were willing to do. Based on my experience, I would not recommend UHaul to anyone due to the fact that I was told it was company policy that they could notify the customer the day prior to a rental that a rental was unavailable. I reserved that vehicle a month in advance, pathetic. I have over 3,5 million viewers on my social media page, and I have documented this entire escapade for them to see and judge for themselves. No bias, just the facts.

SHAWN DYLAN C. 
Évaluation :
5

Nothing. I am pleased.

JAMES Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIODUN K. 
Évaluation :
5

The customer service at the location was very good. However, once I got to the truck I found it to be quite dirty. The windows were streaked as though someone attempted to clean them with a squeegee, but just smeared it. The back of the truck had what appears to be debris from tree trimmings. So much so that I had to sweep it before we loaded our furniture. That being said, the vehicle ran perfectly and got us to our destination without any problem.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgett B. 
Évaluation :
4

Make drop off instructions clearer/show a picture of where to park it.

Eli S. 
Évaluation :
3

I had called ahead of my scheduled time to pick up my U-Haul and the phone was never answered which to me wasnt a big deal. I thought maybe they were busy. I had called to see if I could pick it up early. Never got a call back so we went to the location an hour before the scheduled pick up time. When I got there the girl at the front desk was on a private phone call. Which then she hung up with them right away but the claims she never received my phone call. I felt ignored.

SAMANTHA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
3

More rentals

PAUL F. 
Évaluation :
1

The main girl there is RUDE!..Charged me for 2 days when I brought the truck back in 3 1/2 hours. I even returned it through my phone, but she said I didnt. Customer service said I went through my phone and is returning my money. Plus the van was very dirty on the outside.

Sheryl G. 
Évaluation :
3

Not charge them twice.

RYAN M. 
Évaluation :
2

My main issue is with the Uhaul company as I reserved the truck on line to pick up in Bakersfield. I was told that the location I reserved does not allow one way (so why was I allowed to reserve on line). The day before pick up I was told that the closest is an hour away from Bakersfield. I had to change my pick date to allow for closer pick up location

MILAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
3

the truck was in bad shape Engine light was on and the truck sounded bad the safe that i dealt with Saturday morning was extremely rude and unprofessional

ROBERT K. 
Évaluation :
2

Short answers and rude.

PHYLLIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
5

They lady's at the office we're amazing, so friendly and fast to check us out!!! Best customer service 20 stars!! ⭐️ Thank you to those lady's for making it so easy!!!

Erika N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

The truck was pulled out front with the AC on! It's the little things!

Karina O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vedant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

My wife arrived just to confirm it was the right place and the employee was extremely rude. We are so displeased with the process and the people involved. The equipment was fine, except for the squeaking brakes coming down the grapevine on the 1-5. I am not happy.

GIONATAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B. 
Évaluation :
5

Great quick service! Made my first Uhaul experience smooth, will do again.

Gabriela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZARINA S. 
Évaluation :
5

I have gone to other uhaul locations and this was so organized. I loved it!! Using them again soon!!

Roxanne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arbi M. 
Évaluation :
5

Excellent

Raymond G. 
Évaluation :
3

Have the person answering the phones be more mindful to the customer on the phone, not tell them*to hold on " because she is listening to people around her first,,, if someone needs truck for multiple days , make arrangements with other shops around her to make the customer feel like she is watching put for them,, also if a customer has a return a vehicle and the only thing that is making it a extra day that he will be charged is 15 minutes maybe 30 but anything within the hour of that return time,, because that's not right to charge a hole day for a few minutes late!!!

JEFFERY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEJANDRO A. 
Évaluation :
1

They charged me insurance without asking and charged me for an additional day when I dropped off the truck around 9-10pm, making no mention of any additional charge if I dropped off after hours. I feel as if I got scammed.

CAMERON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great customer service and open longer hours than other facilities were on the sunday I needed them and I'm very pleased they were.

DANIEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL C. 
Évaluation :
5

Excellent service à la clientèle

Christine D. 
Évaluation :
5

Very professional and great customer service!

JULIA M. 
Évaluation :
5

Entirely too expensive.

Trey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

Not screw the customer over by over charging a 15 ft cost me 180 for 8 hours. Don't ever go here I know I won't ever go back to this location. Rip off.

SANDRA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick W. 
Évaluation :
5

Jennifer at Abby's mini storage was amaze Balls! She's very helpful, made sure to inform me about everything so I made the right choices on pick up and drop off. I had a very easy move, one trip and done!

JENNIFER H. 
Évaluation :
1

Do the walk through yourselves..dont send the customers to do it. Lazy. Dont put a new girl in the wolves den without supervision. Didnt clean the truck before it was given to us.

MARIAH E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYEDMUHAMMADALI R. 
Évaluation :
5

William was excellent! I was well taken care of. Thank you so much for the help!!

Josefina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maira C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maurilio M. 
Évaluation :
2

My trailer was hitched by employees who seemed unsure of what they were doing. When I returned it the next day, a different person unhitched it. He told me it was done incorrectly and that I was very lucky not to have had an incident.

MICHELLE M. 
Évaluation :
1

For starters the location site wasn't open when I arrived to pick up the vehicle at 11am and I had to call them and then wait for them to open the door. I rented cargo van and it was very dirty inside and it looked like dog hair all over the seats. The recorded gas level was wrong. The process took way too long... and It was just one thing after another. I've rented from uhaul plenty of times over the past 25 years and this was the worst customer service experience ever. The workers seemed nice but the process should be easier. I would never go back to this location and would advise others not to go there as well.

juanita B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary C. 
Évaluation :
5

Overall it was a good experience A gentleman name William went over the top to accommodate everything I needed very respectable friendly and knowledgeable in his work I give this company five stars

ESAM G. 
Évaluation :
3

Cargo van was so dirty I could barely see out the window. Took the lady forever to check it out.

Lisa J. 
Évaluation :
5

Jennifer was great, but her male assistant was extraordinary!

joseph K. 
Évaluation :
2

Truck showed tires low and it was empty on gas. Was told to put a quarter of a tank in and return it with a quarter of a tank. Which made us behind on our time schedule. The lady was nice. I was paying for the usage but my son was driving. So I have no idea on the charged since she asked me to leave.

JEFFREY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myesha F. 
Évaluation :
3

The windshield was covered with bugs from the last rental. The cab had mud on the floor. I wasn't bothered by it but I was concerned that I would need to clean the vehicle to prevent any charges to me upon return.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda C. 
Évaluation :
1

1st @ pick up time the system was down and took forever to get on my way. 2nd the fucking truck was dirty and the cab smelled like shit, i had to completely disinfect it. 3rd and final, when returning the truck the next day the system was down again, had at least 4 customers inside the small office no social distancing & took forever to complete return...NEVER AGAIN !!!

marc G. 
Évaluation :
5

Thank you for your kind help

Natalie M. 
Évaluation :
3

I was given the run around and had to drive 60* minutes out of my way in order to get the truck I ordered online a week prior.

Andrew R. 
Évaluation :
4

More available equipment selection. Not enough equipment options.

Steven C. 
Évaluation :
1

I had called ahead of time and made a reservation and got there on time to find out there were no trucks available for me. I ended up having to use something else that didnt fit my needs. The van was totally filthy and disgusting, coronavirus germs everywhere. I complained to the lady inside and she apologised saying the maintenance guy was supposed to clean it this morning, causing her to clean it herself with several other customers waiting. If I had more time to do my research for other companies, another company would have got my business and my money. You guys have really gone downhill over the years.

CHARITY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO W. 
Évaluation :
3

Hard location to get in & out of

Rodney S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENDRIK V. 
Évaluation :
3

Clean the vehicles... there was chunks of food on the dash, it smells like smoke and was completely on E.

Valerie U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor O. 
Évaluation :
1

The manager was very rude tried to charge me for two days stated that I locked the keys in the truck which was a lie very bad agent will never go back to arm Bakersville

DWIGHT D. 
Évaluation :
2

It is bad experience Waste of time

PETER S. 
Évaluation :
4

Your on line reservations are very confusing. Not user friendly at all.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther F. 
Évaluation :
5

The truck was clean but definitely could have been better. Over all great experience. The App pick up and drop off was a seamless process.

Julian B. 
Évaluation :
5

Friendly helpers

Ofelia E. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page