Customer Reviews for ABC Mini Storage Inc
(Concessionnaire U-Haul dans le voisinage)

2 214 évaluations

2340 Florida St   Mandeville, LA 70448
(Old Towne Hwy 190)

(985) 626-5054

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(985) 626-5054

2340 Florida St
Mandeville, LA 70448
(Old Towne Hwy 190)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Ms Tilley and Heather were great to work with and helped me out in a bind. Would highly recommend!

KRISTI C. 
Évaluation :
5

Our movers went beyond their jobs! Awesome!

Carol B. 
Évaluation :
4

The 10 ft truck has problems with the driver window. The rubber around the window is messed up. It allows so much air into the cab that when your driving on the interstate it sounds like the windows are down.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Great service

WALTER P. 
Évaluation :
5

Great service. Thank you

James C. 
Évaluation :
5

Extremely friendly staff. Super quick and thorough. Merci.

Jessica J. 
Évaluation :
5

Easiest, fastest uhaul rental experience i have ever had

Thomas B. 
Évaluation :
5

Ms Tilley and Heather were great. I rented a 5'x8' trailer and when I picked it up all the furniture pads and moving dollie's were loaded up already and ready to go. I was in and out in less then 15 min. Drop off was easy with after hours access. Thanks,

Robert G. 
Évaluation :
5

Customer service at location was outstanding!!!! Extremely helpful and friendly. Will definitely use in the future for all my U-Haul needs!!!

Michael H. 
Évaluation :
3

It is actually uhaul corporate that is the problem. People need more time for planning where to pick up their vehicle when trying to plan a move. The night before is not acceptable. I will not recommend uhaul to anyone else. I will go onto media sites to let people know to steer clear of uhaul! Getting keys in one place and picking up 3,5 miles down the road is also very inconvenient.

deborah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee L. 
Évaluation :
5

Would like the AC to work, but over all happy with the service. Thanks

Bobby M. 
Évaluation :
5

Great experience upon pick-up!

Archie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Heather was very great to work with she made the whole entire process quick and easy. Very helpful and great to work with. Merci.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al R. 
Évaluation :
5

Nothing... everything was excellent

dwayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad O. 
Évaluation :
5

Very helpful and knowledgeable people working there.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
1

Money was taken off my bank card without my knowledge before I even left with the vehicle. No one mentioned anything about doing that to me. When I tried to call for an explanation I was hung up on. Horrible customer service.

karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Heather was a delightful person to work with. Best rental experience I've ever had. Will go back again if the needs arises.

Michael B. 
Évaluation :
5

From pick up to drop off my experience was great! The staff was friendly and helpful and the truck was clean! Thanks 

Allison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm S. 
Évaluation :
5

This location has excellent service I would highly recommend them

michael T. 
Évaluation :
5

I honestly don't think there is anything else I can add. Ms Tilly and the other young Lady that works there made everything so nice and easy. I will certainly recommend this u-haul place to everyone.

Leonard R. 
Évaluation :
5

Truck only had a 1/4 tank of gas, really hard to drive 800 mile and return a nearly empty tank, u haul got an extra 1/4 tank, or about $50 in free gas.

Karl O. 
Évaluation :
5

The lady that works at the U haul in Mandeville Florida St location was courteous , efficient, and made renting a breeze ! Merci

Annette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Heather did an outstanding job,quick efficient service,

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
2

Took 30 minutes to check out the van because the site told me I had to go to the other location. After going to the other location, then I was told to go back to where I was originally and then I was given the code! Waste of money & time. I had already set up my online account before arrival to save time then it still sent me on a wild goose chase!

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest R. 
Évaluation :
3

The truck rented ran really bad, like it's need some work under the hood.

NIKEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
4

Get rid of the 6 ft protective barriers and let's get back to real social encounters. The virus is waining, but not at ABC.

todd N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lane L. 
Évaluation :
5

Originally, I reserved a trailer at a different location, however, when I showed up at the arranged time, I discovered that that U-Haul location no longer rents trailers. They were very nice and helped me find another trailer at another U-Haul location close by.

DARRELL S. 
Évaluation :
5

Hands on and helpful.

Kevin B. 
Évaluation :
5

people and equipment at this rental site were great. But I found the Uhaul website confusing, cranky, and needlessly complicated.

John M. 
Évaluation :
5

Ladies were awesome. The best service. Thank you

mancuso D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANI H. 
Évaluation :
1

Mandeville was excellent. Fairhope was excellent. My equipment was inoperable until Tuesday after my Friday reservation and I was charged for extra days. I made multiple trips back from 2 hours away and spent hundreds of dollars rescheduling movers.

MATTHEW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

I have always experienced great service and they make sure you know everything about your trailer

Robert S. 
Évaluation :
3

This was a one-way rental. I was sent to an alternate location 45 miles further away to get the truck since it was not available at the original location I requested. I was given free miles to compensate, but I was charged for the additional fuel required to drive from the pickup location to the original requested location so I could begin my move. Fuel charge was over $50. Still waiting to hear resolution from the dropoff location, but they were told by Uhaul traffic that it was my problem. Obviously not fair and I will dispute the charge when it appears on my credit card.

John S. 
Évaluation :
4

online registration was cancelled despite charging my credit card and confirming the rental Pick up agent had to redo the entire rental. If i had not called her, I would not have had a truck!

MARION F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal S. 
Évaluation :
5

Thank you all so much for being so helpful and lenient with us throughout this rental. We all really appreciate it.

Nolan W. 
Évaluation :
5

Not a thing!! You all were great!!

SCOTT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
3

The van and equipment I rented were in good condition. What needs to be fixed is the app. The app made this experience so much more stressful. First, everything in the rental information says to pick up at the mini storage and return to the mini storage. If you do the contactless pickup your lot is a mile from the mini storage and the address isn't listed anywhere. When you get there you try to use the app to get the key. It took me over 10 minutes just to get the key unlocked because the app constantly tells you that you need to refresh because you don't have internet despite my service being good in that area. It was even more stressful returning it at night with the same connectivity issues.

Baylie B. 
Évaluation :
5

Very friendly and helpful. This will be my go to U-Haul location going forward.

Robert F. 
Évaluation :
5

You are good folks,thanks ! Bill

BILL E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Thank you so much. Everything went well and the staff could not have possibly been more helpful. I plan to leave a positive review online as well.

JOSEPH M. 
Évaluation :
5

The best U-Haul location on the Northshore.

SEAN E. 
Évaluation :
5

Heather was very efficient!! Highly recommend!!!

KARLA K. 
Évaluation :
5

We always rent from them! Everyone is so nice!

ERICH W. 
Évaluation :
5

This team lead by Ms. Tilly is excellent!

RICHARD R. 
Évaluation :
5

Tillie and her team were first rate in every aspect of the experience.

Leonard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAILEY M. 
Évaluation :
5

Easier website to navigate. When i purchased the trailor i spent 10 minuets trying to find the check out page.

JACOB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rhonda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
3

Very difficult to navigate from the drop off feature in the U-Haul app.

Robert W. 
Évaluation :
5

Every thing was wonderful

JONATHAN F. 
Évaluation :
2

If the drop off point is a mile and a half down the road, that needs to be shared with the customer prior to return. The address U-Haul is telling us to go to does not line up with the address the trucks need to be dropped off at. This makes the online checkout process (which relies on checking into the location that U-Haul dictated your phone) impossible. Location services show that I am not at the correct location, therefore I am unable to complete the checkout process at all. Additionally, I am contacting U-Haul now to understand why the paperwork given to me at pickup requires I return the truck with the same amount of gas that I received it at (3/4 full). However, this site requires a full tank upon return. Once again, like the real return address, this is not communicated with the customer before-hand.

Mollie M. 
Évaluation :
5

creaky and uneven floor on trailer, in need of repair and one bald tire.

Jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN R. 
Évaluation :
5

JUST A GREAT STORE. BEEN THERE FOR YEARS, THEY DO A REALLY GOOD JOB. THEY HAVE DONE SO FOR MANY MANY YEARS. LOVE THIS PLACE PAUL GORNEY

PAUL G. 
Évaluation :
2

Truck was old (almost 150,000miles) dirty, loud, drivers door would not close completely.

HUGH H. 
Évaluation :
4

Very friendly and courteous staff !!

ANTOINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

archibald g.  |  Expérience générale 
Évaluation :
5

Miss Tilly was so nice and professional. Will definitely be back when we need a moving van.

DAVID M. 
Évaluation :
4

Location of the trailer is not the same place you pay so rented at 4 contract but need to drive mile and a half away and hook up so by that time it was another hour I arrived back the next day at 5 to drop off but charged the second day only because supposedly an hour late of when I took the trailer and drove away the first day. The contract can't start at the same time unless I'm taking the trailer at the same time and most Uhaul places it is simultaneous.

MARIA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
1

I requested to drop the truck in Navarre Florida and when I tried to return to the Neighborhood U-haul at 9910 Navarre Parkway and had to drop the truck off in Fort Walton Beach Florida. What a great inconvenience!!

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYLEY T. 
Évaluation :
4

Idk

TINA L. 
Évaluation :
5

Very helpful with everything.

Andrew E. 
Évaluation :
5

I've had to rent several U-Haul trucks in the last few days and this truck was super nice, and a real comfortable ride. The people are nice as well.

JEREMY L. 
Évaluation :
5

Super organized pick-up process at this facility - best i've ever experienced when renting.

MARC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
3

Your website is a mess . I can't log in. It keeps saying it's sending a code in my email it doesn't. The loca office of fine but you're general website isn't user friendly

MEGAN C. 
Évaluation :
1

This was the worst experience I have ever had with ang moving company, the worst!!!!! The people were extremely rude. Was told to pick up one place then sent somewhere else then ended up back at the original u-haul. I will never, ever rent from u-haul again, they have the absolute worst customer service…. And they don't give a crap how they act to anyone…

LENA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob P. 
Évaluation :
5

Mother to owner is secretary that is very rude. I left June 31 and called them to say so July 1. They quickly charged my credit card without authorization which for a year I'd call to give them authority's to charge.. bad experience.

michael r.  |  Expérience générale 
Évaluation :
5

It was perfect!

Terri M.  |  Expérience générale 
Évaluation :
5

Great service

timothy c.  |  Expérience générale 
Évaluation :
5

Ms. Tilly and her son were extremely polite as well as professional. I would not hesitate to use this facility and or recommend this facility. fact of the matter I would not use any other location.

Lawrence C.  |  Expérience générale 
Évaluation :
5

Very pleasant and helpful

Robert B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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