I had a great experience, the staff at this particular place was excellent!!pamela S.
Customer Reviews for ABC Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grants Pass, OR 97526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 10h am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joan H.
Le client n'a pas laissé de commentaire.Douglas K.
Awesome and helpfulRONALD C.
The self check in APP did not work, was on third time around when location clerk asked if need help and did the check in from there. Would get most of way through and it would dump me back to beginning. That was frustrating..GRAEME B.
Best customer service in Grants Pass! So nice and helpful! Very clean property and storage units.ROIANE T. | Expérience générale
I highly recommend renting a Uhaul from ABC mini storage in Grants Pass! Extremely helpful! I've never driven a Uhaul and was nervous to get the 15 foot. She saw a drive a Tahoe and reassured me I would be fine. It was easy to drive, pick up and drop off! She is amazing with customers! If she doesn't have it, she'll find it!Roiane T.
Le client n'a pas laissé de commentaire.Marla B.
GREAT experience!! I had a unit there for almost 2 years! Angela was the best....professional, helpful, accesable!!! I highly recommend them!!!ANITA B. | Expérience générale
Great doing business with them.JOSEPH M. | Expérience générale
Everything was great. No improvement needed. Fast, friendly staff and clean working equipment. Couldn't ask for more.Phil S.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Jacquelyn P.
Le client n'a pas laissé de commentaire.Elijah L.
Le client n'a pas laissé de commentaire.Micah L.
Le client n'a pas laissé de commentaire.Michael B.
The agent that help me wrap my truck and help check me in with absolutely wonderful she was so pleasant to work with and so easy answered all my questions and made all of my transitions so easy I will definitely recommend using your company again and tell all my friends to go to her location to rent future trucks thank you very much. Sincerely Michael DillardMichael D.
Check under the seats to see if debris and food were cleaned out or just pushed back out of sight. When I rolled down the windows at speed there was a bunch of crap lifted into the air. I was not happy, I was covered with filth. When I went to clean the vehicle before returning, I found French Fries and a Corndog stick behind the seats. The surfaces that were imediately visible were wiped clean and created a false sence. The rest of my three day rental left me unhappy knowing the vehicle wasn't clean.Jim O.
No improvement needed. Angela is an excellent manager. Everything was so perfect and thank you Angela for making my experience a great one because of your efficiency.Dorothy T.
The girl (Angela) working there was so very courteous and explained everything in detail. I highly recommend U-haul, that location and the young lady as well. It was a great experience all the way around. Thanks so much. Shirley DunhamSHIRLEY D.
Le client n'a pas laissé de commentaire.SHARON S.
Everything was ready with no wait for check out. Check in was also easy (performed on-line).Matthew R.
Thank you for the help, I have used U-Haul services a lot over the years and this was easily the most smooth and best experience I've had.Frederick V.
Le client n'a pas laissé de commentaire.Travis B.
Le client n'a pas laissé de commentaire.Jim I.
Great service, thank you!Sandra G.
I certainly could not have asked for a better experience. The lady that helped me was so helpful. I give her a 10 star rating and U-Haul a 9 star rating. O will be using U-Haul in the future.SANDRA C.
Angela Lansdowne was the agent who provided me with excellent service. She was polite and cheery with many good suggestions. The 15 foot u-Haul was almost brand new and performed beautifully. Next time I need a U-Haul vehicle I will go directly to her office. She is a true professional with a superb personality.Lewis S.
Le client n'a pas laissé de commentaire.James H.
Never get rid of Angela! Amazing customer service!Beverly H.
Angela was great to work with!STAN J.
I won't go anywhere else. Great service, clean trucks. Angie and her daughter are a terrific team who give personal service. Merci.Gregory B.
Le client n'a pas laissé de commentaire.BRIANNA W.
Le client n'a pas laissé de commentaire.Jared H.
Great customer service, friendly, knowledgeable, helpfulMichael M.
Le client n'a pas laissé de commentaire.Linda G.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Karen W.
Love the people here! Thank you for going above and beyond to make me smile on my moving day :)Kimberly P.
The young lady that assisted us was very friendly and seemed knowledgeable.Wesley H.
Nothing.... this a great location! Angie and staff are awesome, always smiling, professional and friendly. This equipment is the cleanest we have ever rented. We will always use this location for future needs. Thank you, Jenine BJenine B.
Excellent service, efficient, helpful and very pleasant to do business with. Should I need storage or rental vehicle in the future I will certainly return to this location.ted C.
I drove a pickup 26 miles. I incurred a gas charge of 6,00 $ (1,2 gal.) even though I added 2 gallons prior to returning vehicle. 3,2 gallons of gas for 26 miles = 8 miles/gallon. Won't be renting this truck again. By the way, how does someone possibly know that 1,2 gallons of gas are required by simply looking at the instrumentation?Scott B.
Le client n'a pas laissé de commentaire.Kris K.
Had a good experience. Very helpful and friendly staff.Dale M.
Le client n'a pas laissé de commentaire.jessica P.
Le client n'a pas laissé de commentaire.Ricky F.
Le client n'a pas laissé de commentaire.Paul F.
Angela was so professional, friendly, and efficient. I was so glad that I could use ABC in between my moves!Marie B. | Expérience générale
Le client n'a pas laissé de commentaire.Damon N.
The manager went above and beyond with usTAMILLE C. | Expérience générale
Personnel were friendly and helpful! Really enjoyed dealing with their professionalism. The van was clean and very nice. Thank you for an enjoyable experience. Will recommend to everyone!laurel S.
Friendly and fastMonica S.
See above.DAVID C. | Expérience générale
Le client n'a pas laissé de commentaire.Diana H.
Le client n'a pas laissé de commentaire.Staci W.
Not a thing. The whole trip was a success.MICHELLE B.
Le client n'a pas laissé de commentaire.Mary K.
Angela is very customer oriented and pleasant to deal withKurt H.
Le client n'a pas laissé de commentaire.Yvette R.
Angela is very helpful and wprks with the customer. Excel locationKurt H.
The manager is outstanding. We needed a unit to store things during the fires In our area and she was most helpful. The place is beautifuly run.MICHAEL C. | Expérience générale
Excellent service. Very accommodating. Was a pleasure to rent from this establishment.Caleb D.
This facility has very easy access and is well maintained. I had one problem and before i finished talking to the manager she was working on getting it fixed. I would rent a unit again .GRANTS PASS E. | Expérience générale
Le client n'a pas laissé de commentaire.Donald K.
Le client n'a pas laissé de commentaire.Deborah F.
No commentcynthia P.
Le client n'a pas laissé de commentaire.Renee L.
Always great service with speed. Very clear instructionsruss W.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.donae C.
Le client n'a pas laissé de commentaire.Roger D.
Everything was done well enough.Kayce S.
Le client n'a pas laissé de commentaire.Montry S.
Le client n'a pas laissé de commentaire.Bradley K.
I have had many good experiences with u-haul in different locations. Angela Lansdowne was so efficient, friendly, and helpful that It was a pleasure to do business with her.Morris A.
better customer service and rates.Mark G.
Angela was awesome!KIM K.
Le client n'a pas laissé de commentaire.jeff R.
I cant think of a thing!MICHELLE B.
Le client n'a pas laissé de commentaire.Douglas A.
Le client n'a pas laissé de commentaire.david G.
Le client n'a pas laissé de commentaire.Eugene Z.
Le client n'a pas laissé de commentaire.Joseph T.
Have always been satisfied with the way you are notified where to pick up your rental and adjustments made for ease of pickup at storage site for stored items.RUTH R.
Le client n'a pas laissé de commentaire.shelly H.
Le client n'a pas laissé de commentaire.Jeff B.
The Van clearly says 19,99 $ a Day. We were charged 79,00 $ per day... Plus Mileage. From 20 $to 150 $!! WOW!!!DANIEL B.
The person who did our reservation was very nice, courteous and helpful. It's really that simple. And that goes for both the customer and the person behind the counter.Tyrone L.
Earlier hours for pick-upBetty M.
Le client n'a pas laissé de commentaire.WILLIAM A.
Overall what's done is done, if I could do it over again I probably would not. I would find another source to move. I rented a truck on Friday for 24 hours to be returned on Saturday by 330, I wasn't able to get it back in time so I I accepted the charge of 2995 for a Nother 24 hour. No big deal at this point my total bill should have been a few dollars give or take of 100. Well it turns out they don't do return vehicles on Sunday so I'm automatically now logged into a three day rental and slowly my rates which should have originally been around 100 $is now up to 249 $dollars. I ended up returning the U-Haul at the end of the day on my third day in because it was in the evening just by chance the local gas station unnamed in the area was closed but I didn't consider it to be a big deal because I was only about 3 gallons under where I should've been for returning the truck. Well it turns out that they were using a provided calculator that determines how much fuel the truck should have gotten to meet the requirements for return. There calculator tells them I need 13 gallons at 4:25 a gallon to bring it up to where it needs to be. On top of that, because it was a hair under a quarter tank which should not matter where the pin is on the gage, I also added an extra 30 $fee because the pin was below a quarter tank. Does it really make a difference where the pin sits on the gauge? The point is if I am under the amount I should be at then charge me for that and that is it, why is there an extra charge just because it's under a certain mark on the gauge? Overall I'm grateful to be able to move my things when I needed to call though if I could do it again knowing what I know now I would not use you all again. A month ago my wife and I rented a U-Haul in Clearlake California and did a one-way three day rental to Medford Oregon, our grand total for that rental was 116 $with free mileage provided and they let us use a appliance dolly for free we were in and out of there with our rental truck in five minutes no joke. I don't know if each location operates differently or if they follow a formula but I feel like I was taken to the cleaners on this current rental. I have nothing bad to say about the people operating they were fairly professional and kind, but I would not recommend renting a U-Haul to anyone I know either. On another note, our Clearlake rental saved us a bunch of money and were courteous to us so much so that they credited us 40 $for returning the truck early because someone else needed that truck and for some reason which we still aren't aware of we also received on top of the 40, and extra 60 $check so that's 100 $in savings right there. It seems like they were giving us money back to make sure we were happy and we truly were. On this current rental I feel they were trying to give us any additional fees and charges that they could.NATASSIA B.
You don't mess a good thing. ??wayne S.
Le client n'a pas laissé de commentaire.sarah M.
Le client n'a pas laissé de commentaire.David L.
Charged for a missing uhual that wasn't missing. Taking forever to get the refund. You should really just pay people back when you are the ones who made the mistake. We spent some 800 $at uhual. And it took me 4 separate phone calls just to make sure the logistics of our trip were accurate. Spent to much time and money to feel this disrespected as a customer.Jamie E.
Le client n'a pas laissé de commentaire.RYAN K.
Was not clear that Sat rental was at $.79 not $.59 a mile Got surprised by 297 $extra at check in. I would have curtailed some extra driving, had I known Not too happy !!russ W.
Having your customers try and figure out what 5/8 of a tank is absurd! U-Haul avoids having the tank filled is to throw us off, cause us confusion so we will pay the 4,00 $/gallon instead of trying to figure out what you mean.WANDA R.
Le client n'a pas laissé de commentaire.linda G.
Angela was a delight to work with.Robert B.
the staff were friendly and helpfulmichael T.
Not location's fault, but website failed to send them my request for a dolly. Luckily I got their last one, but not because the website did what it was supposed to!Christina R.
Super nice person, made it super easy for drop off.Blaine C.
Wonderful owner . . very helpful and answered questions completely . . . friendly atmosphere . . excellent location with storage available . This will be the business I will use anytime I need to rent a van or truck,Steven H.
Expedient, courteous, and informed service.David H.
Everything was perfect and it was absolutely wonderful Angela did a great job helping me in Portland and having my U-Haul ready when I got to grants pass i'm very pleased.Brian H.