Évaluations des clients ABC Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de ABC Self Storage

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Melissa T. le

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Le client n'a pas laissé de commentaire.

Willie M. le

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Le client n'a pas laissé de commentaire.

Joe A. le

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Uhaul gave me my worse experience ever. Not only did Uhaul select a location 2 days prior to pick up, but no one was there to give me my rental. It wasn’t for me calling the Round Lake Park location, I may not have had a rental that day. The Round Lake Beach location was a complete joke. Waste of my time! I will give that location a low rating on Google.

Alexis Z. le

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If I create an order for a 15' truck a week and a half in advance and everything went through, why was only a 10' truck available? I had to compromise and leave some things behind at my previous apartment just to have enough space in the truck. I don't understand why U-Haul has the audacity to tell its customers the day before the scheduled pick-up date whether the truck will be available or not. That should be on the day of creating an order directly from the website. So U-Haul just processes orders without knowing if the truck is available until the day before pick up? It's rather ludicrous and frustrating to deal with that sort of unprofessionalism. It's unfair to the client. Also, why am I able to order supplies from the website but the pick-up store doesn't have them available? Like I said in my previous paragraph, U-Haul just creates orders without assuring that the store will have the supplies? Why isn't there any coordination between U-Haul and the pick-up store? The only thing good out of this experience was the ABC Storage customer service. It's not their fault my preferred AND ordered truck wasn't in their lot. The clerk attended me very well and will recommend this store for any moving needs. But to recommend U-Haul is something I cannot do. This was awful service on their behalf. I won't use their service again.

Gregory T. le

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The issue I had was with the app. The gate code was not identified as the gate code, i had To figure result it out on my own. Also, there wasn’t any notification that I would be able to access the gate code again later. When I realized I wasn’t able to reference the gate code again, I wasn’t able to get any kind of response on the chat. Once the chat closed, there was no guidance on how to contact someone and no phone number listed for me to call to get assistance. It took me an hour to get in touch with someone to get assistance.

Renee H. le

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Everything was wonderful and it made my move so easy. Thank you!

Leo S. le

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Nothing to change...rental process was quick and efficient...assisted me when I called stating I was behind schedule to return...overall experience was great...I’ll come again

Mark K. le

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Le client n'a pas laissé de commentaire.

gary S. le

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It took 45 minutes to checkout because the new requirements of photo of drivers license took forever. It should be a 5 minute checkout!!

Kevin S. le

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Le client n'a pas laissé de commentaire.

kenneth W. le

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Most of our issue was not with the location, so much as for the experience of renting using our phone for after hour service. It took us an hour and a half to pick up the truck. We arrived right at 7PM and got the access code. When trying to pick up the truck, there was an error processing the request. We live chatted, but the rep was unable to help. We called and spent at least 30 minutes trying to resolve. We got disconnected, but apparently the rep was able to get the account fixed, and we finally had instructions on getting the key, which was in a locked box outside of the gate where the truck was. Luckily, we remembered the access code to go in and out of the gate. The truck did not have the requested utility dolly. I have asked for a refund for the $10 charge, so hopefully I will get that back. When we returned the truck, we were again expected to remember the access code, as that was not provided. Luckily, we did and got the truck back inside the gate. I also needed to remember the combination for putting the key back in the lock box. We found the pick up and drop off procedure to be very frustrating, especially the pick up. The night we picked up the truck was cold and windy, so that made the experience even worse. As far as the location is concerned, the driveway into the facility was in poor shape, and as far as we could tell, once in the locked gate, we needed the access code to get out. If we had forgotten it, we would have had to contact someone so we could get out. Also, I put the blame of the lack of utility dolly on the location, as they should have made sure that was in the truck.

Richard A. le

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Le client n'a pas laissé de commentaire.

ADOLPHUS H. le

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Perfect service and easy access.

DERY F. le

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i moved out of the storage signed a paper saying so then come to find out since i forgot a old tv in there the where charging me as if i was still renting from them , mind you i took my lock an left

PATRICK O. le

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I personally like the facility and the quick response to messages. You guys are great.

GREGORY S. le

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Jo Ann was very helpful and professional. Thankyou so much.

Brian M. le

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No clear-cut parking for personal cars when picking up truck there are signs everywhere that's a no parking so it's tough to figure out where 2 the car

mary P. le

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Joann had trouble locating our truck, as the girl on Waukesha wrote down the wrong truck number. Joann stayed late to check us in. Greatly appreciated.

Robert T. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

DAPHNE W. le

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Le client n'a pas laissé de commentaire.

NORMA P. le

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Le client n'a pas laissé de commentaire.

Greg D. le

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Great everything

Victoria J. le

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The place was ok but I will never again use U haul because your processes are terrible. I reserved a van online and received a confirmation. As I was driving to the place to get it I thought I’d call because the text I got from insults said it was scheduled but to call a number to confirm. Isn’t that why I placed the order? Why the extra step? Turns out my van was NOT confirmed as you cannot pick up and drop off at 2 separate places even though on line it let me do that. After many phone calls because no ONE person could help me I got it straightened out sort of. But I got a larger truck than needed so paid more than I intended. I had a similar issue wit U haul before. Very confusing process and too many non centralized places to get help. This was the worst customer service experience I’ve ever had. I will never use you again

Kimberly M. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Le client n'a pas laissé de commentaire.

kenneth S. le

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No need to make any changes. It was a very smooth transaction. I recommend this site for Uhaul and for it's storage spaces.

Mark W. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

Johnathan N. le

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Le client n'a pas laissé de commentaire.

dale B. le

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Nothing. All was great

Courtney S. le

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Le client n'a pas laissé de commentaire.

Heath H. le

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I called the Gurnee U-Haul location as I live in Gurnee. Because the truck that I rented was not available in Gurnee ( I found that out later after I rented the vehicle) I was forced to drive 25 minutes back and forth to Round Lake. This wasted a lot of time and cost me an additional $25 in mileage fees. If I would have known that I had drive to Round Lake I would have found another company. The person in Round Lake was friendly and did a good job so I no complaints there. U-Haul also lowered the mileage rate to $0.79 a mile which alleviated some of the additional cost but not all. Overall I am generally satisfied but the whole Round Lake situation was unpleasant. Overall the truck was clean and works great. Thanks for your help in getting me a truck on short notice.

Lee L. le

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Joann was very pleasant and helpful.

jeffrey A. le

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The truck was in good mechanical but could use a good cleaning inside front windshield.