Évaluations des clients ABCO Gahanna

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de ABCO Gahanna

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Matthew A. le

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Never using uhaul again

Kyle H. le

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Have better return/check out prosess

REX R. le

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They processed me in quickly and clearly with instructions. Staff was wonderful and friendly!

Kirk N. le

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Le client n'a pas laissé de commentaire.

KRISTY L. le

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Le client n'a pas laissé de commentaire.

Janet G. le

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The owner is very nice and very helpful.

Christopher G. le

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Best experience I've ever had in renting a truck. Will definitely recommend to others and will be back. Top notch service. Keep being personable :)

sherill C. le

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Le client n'a pas laissé de commentaire.

GERRY W. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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Because no one bothers to check the tire pressure it cost me a whole day of waiting on repair services (3). I was stranded for over 11 hours because every time I started out the truck would bounce violently causing everything to move and shift in the cargo area. Worst day of my life. I left for my trip at 5am and at Midnight have to pay for a hotel because I was so tired. It cost me a day of moving and also I had unloading people lined up. I will never use Uhaul again!!!

Michael A. le

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Le client n'a pas laissé de commentaire.

GERRY W. le

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Great experience

WILLIAM M. le

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train your people to handle the paper work..We had about 45 minutes just to rent the truck and trailer.

Richard L. le

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Le client n'a pas laissé de commentaire.

Bryan B. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Le client n'a pas laissé de commentaire.

DOUG P. le

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Le client n'a pas laissé de commentaire.

JAMES Y. le

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Le client n'a pas laissé de commentaire.

Bruce W. le

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Le client n'a pas laissé de commentaire.

Erin S. le

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Le client n'a pas laissé de commentaire.

Shaun J. le

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Le client n'a pas laissé de commentaire.

CLIFF A. le

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Le client n'a pas laissé de commentaire.

Brandi C. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Vehicle was not clean in the cab. Found food, clothing, candy and other items from the previous renters. Windshield was filthy and I had to wash before I could use.

adam M. le

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Le client n'a pas laissé de commentaire.

Kamil S. le

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Highly recommend this location, very friendly owner.

KENETRIA S. le

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Le client n'a pas laissé de commentaire.

BRIAN F. le

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Le client n'a pas laissé de commentaire.

Darren O. le

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Great service. Good communication. Friendly

CLIFF A. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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This location and its staff have always been so helpful for us. They are awesome to work with and provide great customer service.

Zachary S. le

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Truck smelled of cigarettes

IVA M. le

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The office personnel was friendly and helpful. I know you can't offer these things and keep the prices down, but I missed heated steering wheel, power seats, power windows, cruise control, etc. IF I need to move someone again I will call you. Thanks

Glenn D. le

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Le client n'a pas laissé de commentaire.

Jackson L. le

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Not so much a critique as caution I forgot to mention when I turned in my key. I think the gearbox is suffering from some slippage on the truck I used. Not a complaint but I wanted to bring it to your attention so that it could be rectified.

Joseph D. le

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Le client n'a pas laissé de commentaire.

Tina U. le

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The owners were very friendly and I would go there the next time to get a truck

Jill B. le

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As always, great customer service. Uhaul website would not work on my Samsung phone when picking up truck to upload picture of Driver's License, then again when dropping off for picture of dashboard.

Robin H. le

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Respond to my messages about being billed for cleaning because of web return software screw up.

mark M. le

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The dolly was already out of the truck before I rented it and when I got back it was at the back of the store. The gas gauge was stuck twice during my trip and the doors had to be forced to unlock them almost bending and breaking the key to unlock the doors. Could not unlock the passenger door.

Clifford A. le

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Le client n'a pas laissé de commentaire.

Kaye D. le

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Le client n'a pas laissé de commentaire.

BETSY C. le

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Nothing; it was a pleasure doing business with the Gahanna location. It was recommended to us and we are so happy with our total experience!

ANTHONY C. le

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Le client n'a pas laissé de commentaire.

Kenneth S. le

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The location was fine. It was getting there that was the problem. I made a reservation and the uhaul at which the reservation was made decided to let the previous customer keep the auto transport and take it to TN. So I had to drive clear across town to get the trailer. Ultimately this yielded me $50, per uhaul’s policy. Still terribly inconvenient. But I must say the employees at both locations were pleasant and professional and I have no complaints about them. They were stuck just like me. Beholden to the leviathanic uhaul. Trailer was excellent and served its intended purpose without any issues.

Kelsie M. le

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I requested self pick up for the convenience but still had to go into the store to complete check in and receive the keys for the uhaul.

CLIFF A. le

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Le client n'a pas laissé de commentaire.

JOHN D. le

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Nothing. My experience with the rental was outstanding. Good job!

Stephen P. le

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Le client n'a pas laissé de commentaire.

KEN F. le

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Le client n'a pas laissé de commentaire.

Jeffrey G B. le

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Le client n'a pas laissé de commentaire.

Ken C. le

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They were unfamiliar with the online reservation and pickup process. They couldn't find my reservation, and almost made me redo everything all over again until they realized their mistake 20 minutes later. Truck cabin was dirty and filled with trash/belongings from the prior user.

Angela P. le

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Le client n'a pas laissé de commentaire.

TAMARA M. le

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Very friendly and attentive customer service. The van was clean. Definitely would recommend them to anyone.

Coleen C. le

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Le client n'a pas laissé de commentaire.

Kamil S. le

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Guys working inside are super friendly. Quick in and out. No complaints.

Jamie R. le

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Slow check in

Hannah W. le

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The staff was so kind and so helpful! The lady who checked me in was so knowledgeable and went above and beyond when it comes to client care. The man was there when I returned my key and he was personable and took the time to tell a good joke on our way out .

Don M. le

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Quickly processed the rental and the return.

Priscilla M. le

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Le client n'a pas laissé de commentaire.

Samuel A. le

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Le client n'a pas laissé de commentaire.

CLIFF A. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Shon W. le

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Le client n'a pas laissé de commentaire.

Josh N. le

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N/A.

Graham L. le

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Greg and his team do a terrific Job! I do recommend him to others here in Gahanna.

Julianne H. le

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Location was great. After hours return was frustrating. Although I arrived on time, it ended up taking 20 more minutes to do online return. attempted calling customer service, only received generic ‘everyone’s busy’ voicemail. On a Friday night at 9 pm.

Josh N. le

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The service at the store was outstanding, and the equipment was very useful in my move. However we did find some glass and screws in the bed of the truck. Nobody was injured and no furniture or items were damaged. Just concerned if I would have not checked it could have gone a differently.

Mike C. le

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little bit of extra help. Only 1 person at counter on a Saturday.

Graham L. le

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The owner of ABCO went out of his way to help me with the trailer rental. He was a godsend. I really needed some help getting it to work on my new Ford 150. Thanks again, and I will be back and have already told my friends. Five Stars!!!

Thomas Z. le

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The best service that I have ever experienced with Uhaul.

Melissa F. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Should be able to drop it off at any Uhaul location. It cost to much money to take it all the way back empty just to return it.

Laurel B. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Wonderful people and location. Helpful, polite, and right on top of everything!

ROSALYN R. le

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Le client n'a pas laissé de commentaire.

BOB N. le

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A ramp in the truck would have made it easier to load. The truck worked great for our needs. Thankyou

James S. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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Left turn signal (blinker) is out

Michael H. le

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Le client n'a pas laissé de commentaire.

Deborah M. le

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Clean, but tires were very worn. Made a noise that made me think wheel bearings were going to lock up

Eugene I. le

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I have returned the van. There were no instructions on where to leave the keys for the truck. I drop them in the key drop off box

Prakash P. le

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I returned the Truck after running 10 miles and filled the 3 gallon GAS which i have the receipt with me. However i was charged for 3 extra gallon and when i asked the ABCO facility the lady said i dont want to explain and then other person was pretty rude and said you returned the truck on lower level that what you rented. I asked same man to check the truck during return and he did not check the truck saying i can trust you and after 1 day i was charged for extra fuel.

JOHN B. le

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Le client n'a pas laissé de commentaire.

DONALD B. le

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A larger sign at the main entrance. The store is behind another business.

Ronald H. le

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Le client n'a pas laissé de commentaire.

JERRI C. le

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I was very, very impressed with this location due to Michelle and Dennis, I will definitely use this location again! My son and I were welcomed when we walked in to the Gahanna location by Michelle. It was after 5:30 p.m., this location had a closing time of 6:00 p.m., not to mention the snag we ran into while renting out the truck. I must say Michelle was very pleasant and helpful through the entire process. When I called in the next day and spoke to Dennis he was awesome too! Friendly and Helpful staff very rarely exist any more, I have comfort knowing I can always count on the friendly staff and U-Haul! Thank You for being there for my son Chris and I!! Definitely A Happy Customer, Jerri Davis

daniel S. le

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Le client n'a pas laissé de commentaire.

Anthony W. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Nicole H. le

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Their customer service is awful honestly. The lady was trying to give us only 4 hours with the vehicle because she was leaving early on a Friday but they had a drop box so we were confused. The guy who walked us to the truck was super nice and knowledgeable about the trucks which we really appreciated. Then when we dropped the vehicle off there was this guy with missing teeth in the front of his mouth was running the store & he didn’t greet us at all. He got done helping a customer & just ignored us in the store. Didn’t say hi or how may I help you, he said absolutely nothing. Super rude & disrespectful. We had to tell him we’re here to return the truck. He took the keys & said have a great day. I said we need you to check the miles, inspect the truck, & tell us how much we will be charged. This location is awful & I will never come back & tell others not to go there. I will also be leaving a review on Google. You need to be friendly and willing to help everyone who steps in your store because the behavior is disgusting & distasteful!

Barbara A. le

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The truck was fine but the cab smelled of old body odor. Otherwise my experience was great.

Lisa T. le

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Dropped off after hours.

James D. le

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Le client n'a pas laissé de commentaire.

Allison H. le

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My truck was not ready at my pickup time (which was after hours - I was using the TruckShare feature). When I went to pick up my truck, it was blocked in with a bunch of other trucks. I had to call the on-call guy twice because he did not pick up the first time and he had to send a manager to move the trucks to get mine out. The manager was very nice but the on-call man was rude and not helpful. Also, when I went to get the keys out of the lock box, it was not locked - just open for anyone to take keys and leave with someone else's truck. You could tell whoever closed the store that day just completely ignored their responsibilities to get the trucks out and ready for after-hours pick-up. I had also ordered cloth moving furniture covers and those were not in my truck. Very unorganized and truck was clearly not ready for my pickup time. Gas was also JUST at or a little below half a tank. I only drove 20 miles and the app almost made me pay extra for gas. Ridiculous.

Brian K. le

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Le client n'a pas laissé de commentaire.

Kim E. le

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Very friendly personal service. Equipment was clean and well maintained. Will definitely use this rental facility again and recommend them to others.

Rebecca W. le

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Le client n'a pas laissé de commentaire.

Angela M. le

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Great Experience! Easy rental process / Vehicle in great condition and very clean / Professional service counter experience

Amber L. le

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Great experience and great service! I was able to pick up the truck with ease and return in hassle free! Will definitely use this location again!! Thanks!