Évaluations des clients Aberdeen Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Aberdeen Auto

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James F. le

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Leave a scraper for the OCE on windows. Put the blankets and 2-wheeler I ordered in the truck.

Adam C. le

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I arrived at the pickup location and was not able to access the keys to the truck without having a 40 minute conversation with U-Haul support staff. When I was given the code to unlock the box that held the key - the key was to the wrong vehicle and I had to wait 1 hour for the key to the correct vehicle was located.

ADAM S. le

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I specifically requested counter check-in, only to have the mobile check-in as the only option at this location. Process took far too long, the web-based system is clunky and excessive from a user experience aspect. Probably around 10-12 page loads to complete, requires user to upload multiple vehicle photos and also requires location services to be turned on... again, all of this is excessive compared the counter-service. The location DOES NOT have a designated parking spot and since it's a tiny gas station, there were no available spaces upon returning the vehicle.

Clifton M. le

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No problems at all

Hannah P. le

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The mobile pickup was not very user friendly. We waited 30 minutes to pick up the truck because of the process I needed to do to confirm my contract with customer support. Maybe give an estimate as to how long you will need to go through the pick up process. I have used Uhaul many times with my family, we have never encountered an issue as bad as the mobile system.

Brittney R. le

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Can someone please call me at 708-707-3326? I've been incorrectly charged. I keep calling and can't get through to anyone. I've spoken to Cathy at Credit Admin in Phoenix. I need to speak to a manager ASAP as my grace period ends today. I've emailed and call and no one is responding to me.

John P. le

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The automated user experience was exceptional. I returned the van at midnight and couldn't get gas; not a big deal but a slight drawback.

Jason A. le

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Parking is a little spotty. It would be helpful if there were dedicated spots for U-Haul. Another U-Haul customer did such a bad parking job they took up space that was originally for two trucks.

Palak P. le

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Le client n'a pas laissé de commentaire.

Kyle P. le

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The online prompts are fairly simple. The numbers on the van I rented were scratched off so it was hard to find. Whoever was last in it left it only a quarter tank of gas. Parking when returning the vehicle is a nightmare.

Alexander H. le

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Le client n'a pas laissé de commentaire.

Shane S. le

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Le client n'a pas laissé de commentaire.

Erwin B. le

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No truck parking. Suggest giving specific parking locations at after hours Dropbox locations. Had to go to N Ogden location after trying to park at 1900 N Dearbon - same issue there. Ended up having to park the truck overnight at a gas pump at the gas station attached.

CHARLOTTE H. le

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Le client n'a pas laissé de commentaire.

TIM M. le

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Car was dirty on the outside likely due to the manufacturing next door. Inside wasn’t very clean either. Gas and odometer were both far off on the app not in my favor

jeven A. le

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Le client n'a pas laissé de commentaire.

Stephanie K. le

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No staff were available to receive me, even though I showed up during working hours. There was no parking space to drop off the truck legally; I had to park illegally on the side walk next to the building, so it wasn't parked on the street illegally and would have been towed. The area is EXTREMELY sketchy and unsafe. DO NOT MAKE PEOPLE USE THIS LOCATION.

Michael O. le

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Everything went perfectly and the location couldn't have been better. Everything perfectly explained online.

Dmitry G. le

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Le client n'a pas laissé de commentaire.

Hector R. le

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Le client n'a pas laissé de commentaire.

Devin B. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Excellent service!

Ericka M. le

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Le client n'a pas laissé de commentaire.

Stephanie M. le

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The parking location on the side of the building is a bit dangerous with trucks from the nearby facility barreling past, especially since I needed to go into the street to get photos of the truck for after-hours checkout. Even though there wasn't a u-haul rep on site, the gas station attendant was friendly and helpful. Van was clean and in great working order.

Joseph G. le

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I won'r recommend Uhaul though--I declined CDW when making the reservation but I was billed for it by you--the people who worked at the place were nice and good it clearly was your IT that did this--I'll avoid Uhaul in the future

Hector R. le

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Le client n'a pas laissé de commentaire.

Chinedu O. le

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The customer service representative I dealt with on the phone was very rude to me. Her name was Lisa. The people I dealt with at the dealership were very nice and the vehicle was very well maintained but my experience was ruined because Lisa was very insulting, rude, and unhelpful. My experience with her has me hesitant to use your service again.

Keli G. le

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Le client n'a pas laissé de commentaire.

Shauntee C. le

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Le client n'a pas laissé de commentaire.

Bruce W. le

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The agent was very nice and the process very smooth. I will definitely use them again in the future.

Kenneth C. le

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Truck was dirty and had a smell. Attendants were very helpful.

Michel P. le

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That vehicle was filthy. I would have been happy to take it through at car wash at 6 dollars myself. It smelled like homeless people were kicked out -- human pee. C'mon folks.

Alexander H. le

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Le client n'a pas laissé de commentaire.